Suresh Baghel

58-B, MIG Flats,

DDA, Mansarovar Park,
Shahdara, Delhi 110032

Mobile: +91 8287679225, 9510037480

E-mail: sureshbaghel52@gmail.com

Objective:
Aspire for the highest level of professional career and work with dedication and
sincerity towards the achievement of a symbolic relationship through a proactive,
result-oriented approach combined with my professional, personal and intellectual
ability.

Current Profile
Enoc Engineer Global Technology @ EXL Services (I) Pvt Ltd, Noida since
September 2015
Employed with Sequel Mind and deputed for EXL Services to provide services.
Working as a Network-Voice engineer and providing support for Avaya Voice
Telephony as well hand & feet support for Network devices like Switches and
Firewalls
Being part of Voice CoE Team, responsible for the health of all Voice Servers like
Avaya, Verint, Cisco and Polycom
Providing first level remote support to contact center related issues at enterprise
level which consists users from USA, Philippines, India and Europe region
Coordinating with Avaya OEM, AGC Networks and other various Service
Providers like TCL, AT&T and Verizon

Job Description
Maintenance of Avaya Voice Infrastructure which includes Avaya Aura CM 6.3, CMS
R16.3, AES 6.3, SM/SMGR 6.2, MM 5.2, CDR, BCMS, Media Gateways (G650/G450)
and Media Servers (S8300, S8400, S87XX, S8800 and HP DL360).
Avaya CM:
Responsible for the health of Media Servers and both H.323 & H.248 Media
Gateways
Configuration & Troubleshooting problems related with Analog, Digital, IP & SIP

Extensions
Define ARS, AAR, Route Pattern, UDP, Dial Plan, EC-500,
Configuring VDN, Vectors, Hunt groups (Skill/Split) as per business requirements
Effective use of COR, COS, FAC, TAC, TENANT, FRL etc
PBX engineering tasks including management of dial plan, Extension Series, DID
inventory, Carrier Liaison and Vendor escalation
Patching on MDF (system side to user side) to troubleshoot the end point
connectivity
Managing and troubleshooting issue with E1, T1, SIP and H.323 trunks
Very much familiar with interfaces like Putty, Webpage and ASA for login
Able to resolve tickets with in SLA defined for all kind of priority issues
Avaya CMS:
Responsible for maintaining CMSADM backup and Maintenance backup on daily
and monthly basis as per backup management policy
Creating user and changing password, assigning permissions to read and write etc.
Fetching reports, Adding agents, providing permissions to Supervisors post
approval etc.
Avaya AUDIX/MM:
Working on Modular Messaging (MM) for Voicemail functionality.
Hands on with issues like configuring new extensions, deleting extensions & reset
greetings in Voice mail.
Troubleshooting issues related to MAS & MSS for Modular Messaging.

VERINT Recording:

Verint Impact 360 version V11.0 and V11.1 for Playback and Quality Monitoring
Adding Extension and Agent IDs as per request
Trouble shooting problems related to Voice & Screen recording for any issue
Daily health check of Server uptime and Disk utilization management
Coordination with Server team for Audit & Windows Patch management
Network Infra:

Very much familiar with Cisco Switches, ASA & Checkpoint firewall functionality

 Port Connectivity for End points like Computer & Phones with proper cabling from
Data Center and Hub Rooms
Taking care first level Wi-Fi issues and BYOD requests to generate end users
credentials
Doing the bandwidth monitoring and raising alarm with respective to either Voice
VRF or data connectivity between locations

Experience:
Worked with Azure Knowledge Center as a Customer Support representative for 1
Year

Computer Literacy

Operating System
Other Applications

Windows
MS-Office suite

Academic Qualification:
SSC from GSEB, Gandhinagar in July 2006 with 47.85%
HSC from G.H.S.E.B, Gandhinagar in March 2008 with 48.14%
Bachelor of Commerce from Gujarat University, Ahmedabad with 41.88% in 2014

Qualities:
Enthusiasm, High tolerance for ambiguity.
High Coalition and team building skill,
Client/Customer & Business orientation.

Personal Information:
Name
Father Name
Date of Birth
Gender
Marital Status
Nationality
Languages Known
Hobbies
Permanent address
References

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Sureshkumar Parshuram Baghel

Parsuram Baghel
28th May 1990
Male
Married
Indian
English, Gujarati & Hindi
Listening Music, Cricket
A-2, Sagar Tenament, Vatva, Ahmedabad
Available on Demand.

Declaration:

I hereby declare that all the above information furnished is true

to the best of my knowledge and belief.

Date:

Yours Faithfully,

Place:
(Suresh Baghel)