Jessica LeeAnn Sidwell

14477 Community Drive Apt. 2B, Carmel, IN 46033

(765) 639-3752 jherndon@anderson.edu

http://jessicaherndon2016.weebly.com

Education
Bachelor of Arts
December 2015
Anderson University - Anderson, IN
3.72/4.00 GPA
Major: Marketing & Event Coordination
Deans List: All Semesters

Work History

STANLEY Security SolutionsIndianapolis, IN

May 2015 to Current
Product Manager STANLEY Hinges
Management Intern
STANLEY Leadership Program Member

Previous: Marketing & Product

Managed the entire hinge product portfolio and lifecycle from strategic planning to tactical
activities.
Provides information for management by preparing short-term and long-term product
sales forecasts and special reports and analyses; answering questions and requests.
Brought QuikHinge and 626W to market by analyzing proposed product requirements
and product development programs; preparing return-on-investment analyses;
establishing time schedules with engineering and manufacturing while developing timeintegrated plans with sales, marketing, advertising, and production.
Completed new product launches in the Architectural Hardware and Precision Hardware
lines working with public relations, marketing, executives, and other product management
team members.
Analyzed business developments and monitored market trends of competitors by
initiating market research studies and analyzing key findings, for the product
management team during my internship.
Created high-quality marketing strategy documentation, including product-marketing
briefs, FAQs and objection handling documents and updated the materials and brochures
on the STANLEY resource website.
Cultivated effective partnerships by working alongside current teams in engineering,
marketing, sales and customer support staff to enhance their projects of improving
current and/or new product lines.

Ford Autoworld Anderson, IN

September
2012 to May 2015
Clerk, Receptionist
Handled a daily heavy flow of paperwork and cooperating with the accounting and
marketing departments on invoicing, journal entries, mailers, and flyers.
Sent marketing materials to current and new customers on a daily basis. Post card mail
reminders were sent to customers a week before their vehicle was due for maintenance
based on their past oil change date in the ASI software system. Thank you letters were
sent to customers who purchased a vehicle at either store. Coupons and promotions were
sent to customers on a monthly basis or more, depending on the sale or season.
Maintained CRM data and customer information, for service and maintenance updates on
their vehicle, through ASI software. Updating current customers information such as their
address or vehicle maintenance history. Adding new customers personal information and
Work history continued on page 2

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current vehicle status to the system. Seeking information on who and when to send
marketing material out to customers.
Answered customers product questions with up-to-date knowledge of sales and store
promotions on the phone or face-to-face. Investigated and resolved customer inquiries and
complaints in a timely and empathetic manner.
Communicated with and supported sales, marketing and administrative teams on a daily
basis through constant follow-up and weekly team meetings. Keeping each department
updated about each customer, allowed the sales team to follow-up with past customers
who may be in for service or vice-versa.
Directed multiple phone lines by sending phone calls to the appropriate individual, within
their specific department of sales, service, or executives.

Menards Anderson, IN

May 2012 to
September 2012
Customer Service/Cashier
Directed customers to proper locations and specific hardware departments and also
answered simple hardware and product questions in complete detail, and inquired the
proper answer from other employees if it appeared unfamiliar and new.
Created attractive shelf displays to promote general and seasonal merchandise during
stocking days, placing products on the proper shelves and department locations.
Actively trained through the Menards Team TM website to learn more about the
departments, customer service techniques, sales promotion strategies, and store protocols.
Helped customers maintain a positive experience as I totaled their bill and calculated the
tax on purchase orders.
Performed exceptional customer service by greeting customers as they arrived and also
when they left the store with a smile and proper Menards statements to keep customers
coming back.

Dairy Queen Pendleton, IN

May 2009
to September 2013
Manager
Actively trained employees in soft-serve, drive-thru, front counter, closing and opening the
store, and most importantly food and customer/employee safety.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Displayed strong organizational and time management skills by making sure all items were
properly placed on shelves for storage or for current use.
Consistently provided friendly guest service and heartfelt hospitality towards customers
and current employees among any and every situation, on or off the clock.
Maintained high standards of customer service during high-volume, fast-paced operations.
Serv-Safe certified to ensure food safety measures were satisfied.

Giving Back

Transform Madison County Community Profile Survey Project

September 2013
to December 2014
o Falls School of Business Enactus Health Survey project
o Surveying members in Madison County
Habitat for Humanity
August 2015 to
Current
o Stanley Black & Decker Community event: Colts Training Camp
o Consumer Business Madison County Project & Resale Store

Blu Falls Event Center Volunteer

(765) 639-3752
Believing in myself is achieving

Jessica Sidwell

Page | 2

May 2015 to Current

o Assisted the event planner on the day of events:
Corporate Events, Reunions, Seasonal Events, Weddings
o Planned and coordinated the Blu Falls Christmas party

The Edge Country Club Events Volunteer

2015 to May 2016
o Assisted the event planner on the day of events:
Corporate Events, Reunions, Seasonal Events, Weddings

April

Acknowledgements

Jessica Sidwell

(765) 639-3752
Believing in myself is achieving

Page | 3

Serv-Safe Certified
March 2012
o Dairy Queen Management- Pendleton, IN
Leadership Award
2012
o Liberty Christian School Athletics
Anderson University Board of Trustees Scholarship
August 2012 to December 2015
o Anderson University Board of Trustees
Character Award Dean's List Scholarship
2012 to December 2015
o Anderson University

Delta Mu Delta-International Business Honors Society

December 2014
o Anderson University Falls School of Business

Women of Madison County Leadership Award & Scholarship

November 2015
o Madison County

June

December