CHAPTER - I

INTRODUCTION
Logistics
Business logistics is the planning, organizing and controlling of all moves
store activities that facilitates product flow from the point of raw materials
acquisition to the point of final consumption and the necessary information flows,
for the purpose of providing a sufficient level of customer services in a cost
effective manner.
Term logistics originates from the ancient Greek word logos. Logistics
is considered to have originated in the militarys need to supply themselves with
arms, ammunition and rations as they moved from their base to forward position.
In the words of a layman, logistics can be defined as having the right type
of product or services at the right place, at the right time, for a right price and in
the right condition. Logistics has evolved as a common and well known business
concept because of the ever increasing complexities of modern day business. The
primary goal of logistics is to effectively manage the project life cycles and
resultant efficiency. This has greatly evolved with a logistics managers role in
efficiently designing the products of the company keeping in view the principle of
efficient system of supply chain management.

The term LOGISTICS

L - Legally
O - Ordered
G - Goods
I - Internationally
S - Shipped
T - To
I - Intended
CS Consignees

In business terms, it can be summarized as a competitive strategy adapted by

the enterprise to meet and exceed the expectations of its existing and prospective
customers. It refers to a complete process of total supply chain management that is
established to achieve a state of perfection through efficiency and integration.
Logistics does not mean a single work activity but refers to a group of activities
performed to attain the goal of a business enterprise that is maximizing the profits.
This may involve steps like purchasing, planning, coordination, transportation,
warehousing, distribution and customer service. A business can run without profits,
but it need money to fund its services, pay its employees and grow its customer
base. Logistics play an important part in the present business world.

Logistics is a mixture of several professional disciplines, such as:

Planning
Controlling
Directing
Coordination
Forecasting
Warehousing
Transportation
Facility location
Inventory management
All the activities that are involved in the movement of goods and services

from the point of final consumption are grouped under the term logistics. The art of
managing all these activities when grouped together as a collective unit, are placed
under logistics management. People who are authorized or given the task of
managing the aspects of logistics management are referred to as logistics
managers.
In the view of the rapidly and constantly changing business environment
globally and fast evolving trade and commerce scenario in India with the global
market, there is an increasing requirement of reliable and dependable integrated
logistics solutions providers who can provide comprehensive, professional and
dependable logistics support to the industry, keeping the same in mind and with the
vision to provide quality and professional comprehensive logistics solutions to the
international and domestic trade.
In the development of any countrys economy, exports play a crucial role.
Export is the most important aspect of earning foreign exchange. A country should
have to be equipped with natural resources, so that it can sell these resources into
3

the international market. With the opening up of the Indian economy, the
international trade has been increased significantly as there are less restriction on
export and imports. More and more multinationals are registering their entry into
the Indian market. The imported products are now in well reach of Indian
customers. The living standard has been improved. This results in substantial
amount of growth in both exports and imports. The procedure of both the exports
and imports are time consuming and complicated. In this regard there are several
logistic companies providing their services on the behalf of the exporters and
importers to facilitate the trade between them. The logistics companies take over
the responsibility of sending the goods from the exporters premises to the importer
premises, which includes the aspect of total door to door delivery.
Transworld Shipping and Logistics Ltd is a leading service provider in
logistics industry. Over the years they have operated smoothly with their wide
spectrum of personalized service.

Main Container handled Cargo through Cochin port

Exports

Cashew kernels
Chemicals
Coffee
Coir products
Fish
Ginger
Pepper
C.P. Goods
Tea
Turmeric
4

 Rubber and rubber products

Imports
Chemicals
Machinery
Miscellaneous

Objectives of Study
To know about logistics industries.
To get an exposure of organization environment within the industry.
To know the functions of each departments and also to learn about each
executives activities and responsibilities

CHAPTER - II
WORK DONE DIARY

This is a report of my practical experience, during the institutional training

in Transworld Shipping and Logistics Ltd, Cochin. I learned about the overall
functioning of the company. The detailed note about the training is as follows.

First week
During the first week of my training, I learned about the day to day activities
of logistics and accounts department.
The logistics department is responsible for the preparation of various reports
to carry out the operations. In the department I learned about the preparation of
reports such as preparation of daily report of empty units, report for follow up of
container movement from ports, monthly cost and recovery report etc. They also
guided me in preparing various reports from the system and its updation in the
system using Oceanus software.
The accounts department main work is to deal with local payments and
receipts, preparing invoices for the services rendered. The training in the
department helps me to learn about, how to prepare the invoices for the different
services. They also trained me how important is the monitoring of each bills in the
company.

Second week

On the second week of my training I have been to the documentation

department. The department is having two wings: Export documentation and
Import documentation.
In the export documentation section I learned, how the department solves
queries/complaints related to export documentation. They also trained me in
releasing error free bill of lading. It also guided me, how to co-ordinate with
different department to carry out operations effectively. In the import
documentation section I learned about the mechanism for filing error free IGM
[import general manifest] and how to deal with queries/complaints of
consignees/ICDs/load ports, etc. It helped me to know about in releasing D/O
[delivery order] at correct time to avoid delay in movement of containers.

Third week
In the last week of my training I have been to the operations, marketing and
sales departments.
The operations department enabled me in getting practical exposure to the
industry standards. It teaches me, how the department communicates with various
governmental organizations like port, customs and internal departments for followups of consignment and its smooth flow. The department thought me, how to
monitor movement of container for both exports as well as imports.
The last department I have been during the institutional training was
marketing and sales department, where I got an experience about the companys
7

marketing techniques, how they deal with its customers for reasonable profits.
They maintain a separate customer data records. I learned from this department
how to handle queries and problems of the customers, which they come across
daily, thus achieving the logistical competency over their competitors.
During the entire period of my institutional training, I got an exposure to the
working environment of the logistics industry. It was very informative and
knowledgeable in a very co-operative learning environment. I learnt how our
theoretical aspects are different from practical field in the industry.

CHAPTER - III
8

COMPANY PROFILE
Transworld Shipping and Logistics Ltd
The transworld group of companies was established in 1976 by
Mr.R.Sivaswamy. Starting off as a shipping agency in Bombay, the group has now
diversified into a multi-faceted shipping and logistics company. The activities of
the group include: ship owning [container and bulk carriers], feedering, NVOCC,
Logistics, freight forwarding and supply chain management, CFSs, ship
management and shipping agencies. Headquartered in the Jebel ali free zone
Dubai, UAE, with offices in USA, Saudi Arabia, Oman, Kuwait, Sri Lanka,
Pakistan and offices in 28 Indian cities combined with strong network partners
world over transworld offers a one-stop shop to all our customers.

History and Development

The Transworld Group has three ship owning companies, based in India,
UAE and Singapore, which collectively own a fleet of container vessels. The
Group has dedicated shipping line agencies which cater to clients with
international logistics needs. Our companies enjoy a thriving presence in the
business of air and surface cargo movement as well as CFS operations. The Group
specializes in the integration of all functions across the supply chain, from sourcing
of raw materials through product warehousing to the distribution of finished goods
through its best-in-class warehousing and distribution centres.
9

Transworld group are among the leading International providers of multimodal integrated logistics services in the Middle East, Indian Sub-Continent and
South East Asia.

Vision
To be a premier organization, which offers total shipping solutions by
providing high quality innovative services to its customers, stakeholders and is the
market leader and the trendsetter in the Indian Sub-Continent, Arabian Gulf &
South East Asia region.

Mission
Committed to provide total transportation through quality service and be the
customer's first choice.

Values
Trust and Openness. Transparency in all dealings
Mutual Respect. Respecting the dignity of individuals
Quality. Dedicated to customer driven quality, constantly striving to improve
processes and services guided by the changing needs of the customers
Excellence. Believe in continuously improving upon the benchmarks
Customer Orientation. The concerns and needs of the customers are the
guiding force behind all the endeavours

Corporate Responsibility
10

Transworld creates business values by initiating care and understanding to

the work culture and surrounding environment.

Being a total logistics solution provider, Transworld understands the

interdependence of related business to form a seamless link of supply chain
management. Based on this interdependence, Transworld initiates a holistic
approach to Corporate Responsibility by engaging in philanthropy, community
service, and supporting social and environmental issues

Key Focus
Governance and Ethics in workplace
Eco-efficient work environment, with a focus on recycling, energy efficient
systems and wastewater management
Safe work environment, work-life balance, social and gender equality, and
human rights
Women Empowerment in workplace and community
Opportunities to the Intellectually Disabled
Community Investment in the field of education, especially in remote and
economically backward area, to provide equal opportunity
Transworld Group commits to using its resources to contribute to the
organization and to the community

11

Achievements and Awards

The Transworld Group has many firsts to its Credit

First Indian operator to own and operate Container Ships

12

 First to operate a fully cellular common carrier container feeder service from
India
First to commence Indo-Pak shipping service
First Indian Ship Operator to obtain ISO 9002 certification in 2001
First Logistics company to pioneer Multimodal products
First and only Indian company to operate dedicated container berths at
Indian ports
First Indian company to commence coastal feeder service linking Indian
ports
First Liner Agency in India to introduce regular container service
First Agency to move containers between Ports and Inland container depots

13

Awards and Accolades

OESM was accredited with ISO 9001 in 2000 and Shreyas Shipping and
Logistics Ltd with ISO 9002 in 2002

TWSS bagged the Best Shipping Agent award for four consecutive years,
BRANCHES
IN INDIA

awarded by UASC
The company has a worldwide partnership network of agents who are
Orient Express Lines Limited bagged the Ship owners/operators award at
engaged in all aspects of shipping and international transportation for ocean and air
The 2006 Lloyds List Middle East and Indian Sub-Continent Shipping
shipping. Transworld Shipping and Logistics Ltd has a pan India presence with its
Awards
own office and representative offices at following locations
Orient Express Ship Management Limited was adjudged the best Ship
New Delhi
Ludhiana
Manager, at the Seatrade awards function and was accordingly bestowed The
Chennai
Indore
Seatrade Middle East and Indian Sub-Continent Shipping Award 2007 for
Tuticorin
Tirupur
this category - a recognition given to OESM for its contribution to the
Cochin
Baroda
maritime industry in the field of ship management
Bangalore
Mumbai
Ship
Owning
Kandla
Mundra
Ahmedabad
Hyderabad
Shreyas Shipping and
Logistics Ltd
Transworld Bulk Carriers (India) Pvt Ltd
Ship Owning
Feeder
GLOBAL
SERVICE

NETWORK

OEL Inc
India
Sri Lanka
Shreyas Shipping and
Logistics Ltd
Transworld Bulk Carriers FZCO

Bangladesh
Malaysia
Thailand
Singapore
Logistics
China
Taiwan
Feeder
Indonesia
Korea
Shreyas Relay Systems
Ltd
Agency
UAE
Pakistan
Albatross
Shipping
Ltd
Orient Express
Lines
FZCO
CFS
Kuwait
ADMEC Logistics
Ltdand Logistics
Oman
Transworld
Shipping
QatarPvt Ltd
Bahrain
SRS
Freight
Management
Albatross
LLC
- Dubai
Inland
Ports
Ltd
Arabia Terminals
Italy-Private
Liner
Saudi
Transworld
Shipping
Oman -Limited
UKMuscat
Germany
Agency
USA
Balaji Shipping
Lines
FZCO
Canada
Transworld
Saudi
Arabia
Ship
Management
Albatross
Shipping
Ltd and
Dana
Kuwait
Shipping
Crescent
Shipping
(I)
Ltd
Orient Express
ShipAgency
Management
Forwarding
Company
WLLand
- PvtLogistics
Transworld
Shipping
Ltd
Transworld
GLS
(Singapore)
Pte
Ltd
Logistics
Kuwait
Transworld
(India)
Pvt -Ltd
Lanka OrientGLS
Express
Lines
Sri 14
Lanka
Transworld
Logistics and
Shipping
FZELogistics Ltd
Management
Consultancy
Relay
TLSS Inc
Shipping Agency Pvt Ltd
TLPL
Transworld
Shipping
Management
Projects
and Logistics
FZE Consultancy
Pvt Ltd Pvt Ltd

- Fact file

 Transworld Group, Chairman - Mr. Ramesh S. Ramakrishnan

Chief Executive Officer
Year of establishment:
Shipping line: Balaji shipping line [BSL], for linear services.
Major market:

Competitors

Panasia
SCI
Maersk
Evergreen
Trans Asia
TAL international
Caravel etc.

Software
Oceanus software
Apollo software
Both Oceanus and Apollo softwares proactively assists organizations in
their business transformation initiatives and offers strategic vision which aims at
redesigning the business processes. Both this software is used in albatross shipping
limited. All the details of shipment are recorded with this software and data is
maintained in the system.
Oceanus software is mainly used for linear business activities like container
inventory management, updating B\L in the system etc. The Apollo software is
mainly used for freight forwarding, LCL, Coastal activities, buyer consolidation,
maintain of various report, its analysis etc. With this software the information
15

tracking about a shipment becomes easier and accurate.

CONTACT DETAILS
Transworld Shipping and Logistics Limited-MUMBAI
Phone:
Fax

Transworld Shipping and Logistics Limited - COCHIN

Transworld House, 5th Cross Road Willingdon Island, Cochin - 682 003.
Phone:
Fax

Mobile:
EMAIL:
Web : www.transworld.com

Punch-line :

We Bring You The World

CHAPTER -IV
PRODUCTS AND SERVICES
Liner Agency
16

Freight Forwarding
A freight forwarder is a professional logistics provider. Freight
forwarders are third parties and their objective is to dispatch shipments via asset
based carriers such as ships, airplanes or trucks. NVOCC are one type of sea
Transworld Shipping and Logistics Limited is one of the leading liner
freight forwarders. Instead of using their own ships, they operate as
agency networks in Asia and offers a seamless and consistent service through all its
transportation or logistics intermediaries. That is, they book space on ships and
own offices and agent networks across all major cities and countries in the world.
sell it in smaller quantities, consolidating freight for transport in standard
Transworld Shipping and Logistics Limited represent Balaji shipping FZCO and
containers.
are their sole agents in India.
With presence of Transworld in various field of shipping, transportation,
supply chain, freight forwarding becomes an extension of its existing strengths.
With aThe
complete
range of
Services, and
Transworld
leverage to
company's
aimFreight
is to Forwarding
provide maritime
port services
volumes
smartly
customers
acrosstoalldeliver
ports competitive sea transportation in every major trade
lane between USA, Canada, European Countries, Far East Countries and others.
Container operating NVOCC services
Through our network of experienced professionals, strong world shipping
Port and maritime services
connections and extreme flexibility, They are able to specifically respond to
Coordination and representation towards all local authorities
whatever shipping needs may be.
Operational reports
Customized services include
Personnel with highly efficient experience
International NVOCC
Commercial activities in favour of our principals
Door-to-door delivery
FCL / LCL Freight Booking
Through a global service network Transworld Shipping and Logistics
Multimodal
by Sea/Air/Road
Limited
provides Transportation
door-to-door transport
services in all part of the world, with
Worldwide
Consolidation
special
emphasis on
Middle EastService
and upper gulf markets, on both dry and reefer
logistics.
Refrigerated Services for perishable products
Freight Insurance and packing options
Custom Bonded & domestic Warehousing
As per the requirement of the customer they offer FCL / LCL load service
with ease, visibility and global reach. They also transfer the shipment data to the
concerned destination prior to the vessels arrival to provide timely release of the
17

goods after customs clearance. Quotation on cost of freight, port charges,

consular fees, cost of special documentation, insurance and fee of the freight

Air Freight
Transworld can expedite the shipments using a wide range of cargo aircraft
and carriers at major airports across the country. Customized solutions bring the
best expedited cargo services available.
IATA approved capacity and commercial air carriers.
Key commercial carrier flights ensure the most direct route.
Intercept shipments already in transit to expedite safely and on time.
Expertise and experience, combined with the use of internet technology
provides flexible scheduling.
Transworld provide a full range of charter aircraft services 24 hours a day.
Shipping across the continent or across the globe, Transworld provides

with

maximum control over cargo regardless of its size, type, origin or destination. That
means door to door pick-up and delivery anywhere in the world, with no
intermediate off-loading or cargo transfers.

Ocean Freight
Transworld and its worldwide network offer global ocean freight services
connecting worldwide ports. Their international correspondents are carefully
qualified ocean freight forwarders and licensed non-vessel operating common
carriers so customer can trust to make sure global ocean freight gets where its
going intact and on time.
Charges are calculated in cubic meters [CBM] and this will help determine
the mode of transport such as FCL or LCL. As a rule, the various FCL sizes and
18

their respective capacities are based on 20[28 CBM], 40 [58 CBM], 40 H\C
[68CBM].This can change dependent on commodity and how the goods are
packed. Albatross expert team will advise clients at every stage in the shipping
process to make sure the best commercial decision is obtained.
Ocean freight shipping services include
Import and export.
Full container load.
Licensed NVOCC.
Refrigerated containerized.
Ocean freight forwarding.
Over dimensional break bulk.
Less than container load.
With loads of experience in ocean shipping and ability to strategize, perform
to customize to meet customer every need; whether assisting with expediting an
urgent shipment or a strategic partner who can provide competitive terms, identify
and create short-term efficiencies and build up long-term competitiveness.

Projects
With a vast network of agents and capacity providers and experience in
coordinating multi-modal transportation solutions, albatross has the expertise and
knowledge to help break-bulk, heavy lift and oversized cargo forward safely and
efficiently. But business is about more than simply moving and handling project

19

cargo. Customer can rely on albatross entrepreneurial spirit and focused

commitment to deliver exceptional customer service.
On-site planning meetings to ensure seamless shipment and the safest, most
efficient method of transportation.
A global network of agents skilled at facilitating complex requirements and
implementing effective solutions.
Coordinate import\export shipments to meet project construction, fabrication
and infrastructure schedules.
Synchronize break bulk, heavy lift and oversized shipments by land, sea or
air.
Whether an express airfreight package or a large heavy lift shipment by land
or sea, Transworld has the skills, knowledge and experience to ensure safe and
timely delivery worldwide for project cargoes of all sizes. Industry reputation for
delivering safe, practical and cost effective solutions is well deserved.

Consolidation
Dedicated space at CFS across the country for consolidation purpose.
Knowledge on cargo compatibility.
Unlike many of competitors they have their own overland road network,
ensuring coherent procedures at all times.
Global scale allows providing cost-effective consolidation and groupage
services for customer worldwide.
Hub and spoke via transshipment points at major hub points in middle
east\far east via: Dubai and Singapore.
With an unrivalled timetable of international departures, plus door to door
tariffs and tracking capabilities, consolidation service is ideal for palletized
and loose loaded shipments.
20

 They can support customer with customs brokerage and customs

declarations, cargo inspection, quality control and sorting.

Buyers consolidation
Participate in purchase, planning and vendor education.
Tally booking as per buyers instructions and orders.
Receiving cargo from various suppliers in conformity to buyers instructions.
Sorting\segregation as per concepts\style.
Issuance of FCRs or HBLs as per contractual agreement and in line of
customs regulations.
Updating of daily activities in the DSR formats provided by buyers.
Stuffing of cargo as per the territories set by the buyers.
Shipping with contracted carriers.
Compliance with security regulations of the destinations.
Safe handling of post shipment documents.

Warehousing and distribution

By understanding customer, issues and anticipating business and logistics
needs, Transworld experts provide best solutions that will derive value for
customer business. Whatever industry sector customer operates in, Transworld
provides dedicated and shared warehousing and distribution to ensure that can
deliver service promise to customers worldwide.

Supply Chain Management

21

Transworld supply chain consultants are committed to meeting the most

complex supply chain requirements of their customers. Leadership teams work
with customers to ensure responsiveness and flexibility. As a leading supply
chain management solutions provider, it has focused solutions to meet
customer requirements
Supply Network Solutions
Regional Distribution Center
Manufacturing Hub Operations
International Cargo
Supply Chain Consulting
Picking up the cargo from customer plant
Transporting to port by road/rail
Exporting cargo into the ship
Unloading cargo in the specified port
Receiving cargo from the port
Delivering it into the customer site

CHAPTER -V
VARIOUS DEPARTMENTS

LOGISTICS DEPARMENT
DOCUMENTATION DEPARTMENT
MARKETING & SALES/CUSTOMER SERVICE DEPARMENT
OPERATIONS DEPARTMENT
ACCOUNTS DEPARTMENT
22

LOGISTICS DEPARTMENT
Logistics department at Transworld, offer variety of services ranging from
air freight, ocean freight, freight forwarding, linear agency, warehousing and
distribution, supply chain management etc.. Transworld, being the lead logistics
provider means instigating and managing change across the entire supply chain, to
meet changing business and customer demands. It is achieved by bringing
continuous improvement and cost reduction and optimizing logistics networks. The
key focuses are:

Network analysis and design

Consultancy
Business planning
Change management
Project management
Inventory planning and management
Maintaining a wide supplier base across many modes and geographics
Inbound, outbound and reverse logistics management

Activities and responsibilities

Preparation of daily status report and daily report of empty units.
Get the report from the yard and generate the report from the system after
the data entry. Forward the report to the marketing department.
Preparation of report for follow-up of container movements from ports.
The same report is forwarded to operations and transporters. If the same is
not moved in the free time asks the reason for the delay and same update
with principal.
Constantly updating the container movement.
Reports are received from all yard and surveyor [master marine services]
and updated in the system. After completion of updation same is cross
checked.
23

 Follow-up with marketing department for booking details and readiness

of cargo, for requirement of empty container.
Checking yard billing and movement billing to pay rent to yard on
behalf of principal.
Daily generation of report in order to be sent to principal.
Regular checking of bills of all contractors.
Bill checking of all containers as per the inventory updated into the system.
Checking for the rates agreed upon with the transporters and contractors.
Forwarding the bill checked to accounts for necessary payments.
Prepare loading list as per booking and sending to vessel agents.
Monthly cost and recovery report to principal.
A container repair bill is received from the repairers for the container repair
for the month. Updating damage estimates in system for principal approval.
Repaired containers are crosschecked along with the surveyor to note that
work given is done properly. Making monthly cost and recovery statement
and sending same to principal.
Updating day to day container activity in system.

DOCUMENTATION DEPARTMENT
Documentation department plays a crucial role in creating and
maintain of document at the correct time as per the requirement. It facilitates the
document for operational purpose as well as for regulatory purpose. The
documentation department has two wings

EXPORT DOCUMENTATION

Activities and responsibilities

Entering B/L details in computer system.

24

Receiving BL format from shipper\CHA and checking BL details. Finding

the vessel and port it is destined to. Checking the container load plan
[CLP].Entering BL details into computer system, vessel wise. Following- up
with shipper\CHA, if BL details are missing. If CLP and BL details do not
match, referring to shipping bill and verifying details. Checking entry of
clauses is done correctly. BL verified copies send to CHA\shipper for
confirmation. Raising the invoice. After container onboard the vessel, BL
will be released to shipper.
Receiving CLP\shipping bill from operations\CHA\surveyors on daily
basis.
Checking and sending export cargo manifest.
Preparing load list.
Receiving onboard list from operations. Generating the export load list file
and cross checking with onboard list.
Preparing and sending freight manifest.
Checking details of freight manifest in computer system are entered
correctly. Sending freight manifest to accounts department of principal.
Following-up and updating freight rates as per the instructions from
principal.
Preparing and sending hazardous goods manifest.
Receiving hazardous goods declaration form from operations. Entering
hazardous goods details in respective BL. Sending hazardous goods manifest

to principal.
In LCL consolidation send the stuffing report to CHA\shipper.
Monitoring export documentation activities for releasing error free BL.
To solve queries\complaints related to export documentation.
To verify and send performance report to principals.

IMPORT DOCUMENTATION
25

Activities and responsibilities

Preparing IGM [import general manifest].
Receiving TDR [terminal departure report] from load port. Transferring
\downloading vessel data to local EDI system. Checking and correcting data
as per customs format. Updating line no, Updating CFS code as per
consignee request. Printing IGM hard copy for record and downloading EDI
IGM for sending to vessel agents. Preparing IAL [import advance list] and
sending to vessel agents to submit to port terminal.
Sending CAN [consignee arrival notice].
Sending arrival notice to consignee with all the details of consignment.
Generating DO [delivery order] to port to release cargo.
Receiving documents from consignee, i.e. OBL[original BL] duly endorsed.
Checking endorsement and check for payments of respective charges.
Handling day to day correspondence.
CFS destuffing, letter, port letter, surveyors letter through computer system.
Collecting all charges, issue receipt and release DO to consignee.
Preparing amendment letter.
Making amendment, in case of discrepancy between IGM and OBL.
Checking these discrepancies and issue amendment letter. If error is on part
of load port agent, taking confirmation from them. Issuing amendment letter
to consignee.
To monitor import documentation activities for filing error free IGM.
To monitor import ICD related activities to avoid delay in movement of

containers.
To monitor day to day activities of import documentation.
To ensure timely issue of DO to clients.
To solve queries\complaints of consignee\ICD\load port.
Preparing and sending long standing shipment notice to consignee.

26

MARKETING AND SALESDEPARMENT

Marketing and sales department is the backbone of the company, to keep
abreast of industry trends within the industry at any time access to important
market information keeping in view of companys goal, the department is
responsible for formulate the policys, which helps the company to achieve the
sales ahead.

Activities and responsibilities

Making customer data record-updating the customers about their
cargo, the cargo voyage, date of stuffing departure etc..
Exploring new customers and fix appointments with potential
customers.
Preparation of reports, budget etc.
To report to principal on latest market developments. To make annual budget
for marketing and customer service department.
Handling queries and problems.
To solve internal and customer related problems on daily basis.
Sourcing and booking of cargo.
Identify customer need to give appropriate solution regarding[rates, transit
time, service details].Sourcing new customers. After sales services, follow
-up. Reverse marketing for imports and export.
Preparing booking slip.
Receive confirmation on booking from shipper. Fill details as per booking
slip.
Finding out competitors market information and try to achieve
logistical competency over them.
27

 Maintain the companys existing customers, for a reasonable profit and

make market expansion plans.
Analysis to estimates support from shippers\brokers for judging growth
of clients.
Updating customers on services available from other ports. Informing
customers on services by other agents to destinations, which he requires
services. Giving additional services like, giving advance transshipment
details, giving pre-alert information on vessels and alternative vessels.
To strategize and implement marketing plan.
To plan and achieve the target set for the unit. To target shippers\CHA for
achieving teus. To identify new ways for better customer service.

OPERATIONS DEPARTMENT
Operations department play a vital role in looks after the overall operational
process of the particular branch. Updating the marketing team about the rates, date
of arrival of vessel, name of vessel, departure of vessel, stuffing date and other
details.it plays a crucial role in shipment of goods to confirm the safety, efficiency
and punctuality to reach the destination of consignee.

Activities and responsibilities

To monitor movement of ICD containers [EXPORT].

To receive dispatch report from ICDs. To receive details of container for
particular vessel. Submit details to port [SEZ4]. Receive inland waybill and
transference copies from ICDs. File ICD EGM with customs export
department. Check container status with CONCOR for containers, and
project vessel loading accordingly. Update the container re-export data with
customs, containers imported from foreign port should be re-export within 6
28

months. Then only cancellation will be done by container cell officer in

customs.
To monitor movement ICD containers [IMPORT].
Filing details of ICD import containers with customs and obtain
transshipment permit. Courier transshipment permit to various ICDs. File
indent with port for moving containers from port to rail. In case of rail
transportation, submit forwarding note to concor. Organize payment for
haulage charges. Obtain inland or and courier to ICDs. Send report to ICDs
intimating status of containers.
To communicate various departments like customs, port and internal
department
For follow-up of consignment in the process of each one transfer aspect of
the need to ensure smooth flow of goods.
To liase with shippers\consignee.
Obtaining container landing permission from customs for import
containers.
To monitor the loading and unloading of containers from vessel.
To maintain relations and manage issues with docks, customs, port
authorities.
Verifying and checking all bills from port and give to accounts for
payments.
To ensure all movements [in\out] of containers locally and of ICDs so
that no containers is shut out.
To do necessary amendments at customs in IGM, if any.
To handle long standing containers, more than 60 days by de stuffing
and storing cargo in warehouse.
To review and ensure the re-export of containers from India, within 6
months.
File EGM with customs.
Liasioning with port, surveyors, transporters, customs..to ensure
smooth functioning.
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ACCOUNTS DEPARTMENT
Accounting department play a crucial role, it handles a variety of important
tasks. It ranges from budgeting, periodic financial reporting as well as financial
analysis. The accounting department is responsible for internal controls for all
business processes to prevent theft\misappropriation of assets, handling external
audits and dealing with banks in order to obtain financing.
The important task includes invoicing customers, accounts receivable
monitoring and collections, account reconciliation, payables processing. The
department is also responsible for collecting the credit payments from the clients,
to which the credit is allowed.

Activities and responsibilities

Preparing and sending monthly freight manifest.

To monitor outstanding, collections, bounced cheques.
To monitor creditors list.
To deal with local payments and local receipts.
The local payments includes port charges, terminal handling charges, repair
charges, plug-in charges for reefer containers, storage charges at yard,
cleaning charges of containers etc. The local receipts includes the cost and
handling charges, and fund get from invoicing the clients for the services

offered
Internal auditing to prevent misappropriation of assets.
Overseas payments and receipts are adjusted through had office
accounts department, which is in Mumbai.
To credit check new customers and open new credit accounts ensuring
the company has all the relevant information on the debtor.
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 Report to management on outstanding issues and inform them early of

potential debtors problems.

DOCUMENTATION
Documentation is one of the vital aspects in international trade.
Documentation plays an important role right from the receipt of the export order
till the shipment is made and for the negotiation with the banks. These documents
are required by the exporter or importer for his own records to fulfill the customs
formalities, shipment, insurance, banks tax authorities, exchange control,
government authorities to record balance of trade and balance of payments,
transportation, port authorities, carriage etc..
Documents are important for the following reasons:

As an evidence of shipment and title of goods.

For obtaining payments.
To provide a specific and complete description of the goods.
For assessment of correct duty for clearance purpose.
For obtaining export licenses
For obtaining export finance
For completing preshipment inspection
For calming export benefits like duty drawback etc..
The documents can be commercial documents or regulatory documents.

Commercial set of documents are mainly used for commerce. In other words these
are documents normally exchanged between buyer and seller. Regulatory
documents are required in dealing with various regulatory authorities such as

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customs, RBI, excise, licensing authorities, inspection and other export promotion
bodies for availing incentives etc...

CHAPTER -VI
CONCLUSION
Transworld shipping and logistics limited has come a long way from being
just a service provider. The organization now has the value of being an ultimate
service provider for freight forwarding and linear business. The present and the
future of the organization with regard to the services and management are
satisfactory. The organization can increase the market share by improving with
more state of art technology. The organization can diversify into related other
business areas and state of art technology providers for other organizations. The
company is planning to focus more on project cargo shipping services.
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As far as Transworld shipping and logistics ltd is concerned it can be stated

that through its excellent service and aggressive logistics services, organization has
shown a noticeable increase in the market share. However, there are some areas
where the company is not at the top-most position but it can certainly gear up in
the near future and is committed to acquire that spot in the coming years.
The institutional training at Transworld shipping and logistics ltd was very
informative and knowledgeable in a very cooperative learning environment. I
learnt how our theoretical aspects are different from practical field in the industry.

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