INTERPERSONAL

COMMUNICATION
SKILLS
M A R IA IQ B A L A LE E M
R O LL N O : 3 0
P R E S E N T E D T O : S IR E D W IN
M A LLL
 Interpersonal
COMMUNICATION
 Communication
between a minimum of
two parties in which
meaningful exchange is
intended in order to
achieve the desired
target/goal.
 LISTENING
 A survey highlighted 4 SUPER CRITICAL
MANAGARIAL SKILLS:


• active listening
• giving clear effective instructions
• accepting your share of responsibility
• identifying the real problem


 All four super critical managerial skills are

related to communication and according to the
survey the most important is listening.
Therefore we can say that listening is a
significant interpersonal communication skill

PLAIN TALKING
 NEGOTIATION
•
• For negotiation to succeed, a manager
must first find out what the other side
wants and then show them the way
that they can get it, whilst they (the
manager) are still getting what they
want. This is the most satisfactory
solution.


•

 TIPS FOR GOOD
NEGOTIATION
• Firstly, never forget the power of
your attitude, since nothing gives a
person so much advantage over
another as to remain cool and
unruffled under all circumstances.


• Secondly, never judge the actions

and motives of others since it is
impossible to look into someone's
heart or mind
 Management by walking around
(MBWA)
 Unstructured approach to direct participation by
the managers in the work-related affairs of their subordinates, in
contrast to rigid and distant management.
 In MBWA practice, managers make informal visits to work area.
 The purpose of this exercise is to:
• collect qualitative information
• listen to suggestions and complaints
• keep a finger on the pulse of the organization.
 Also called Management by
wandering around.
•
 INTERPERSONAL
COMMUNICATION IN BUSINESS
WORLD
 In the world of business, the aim should be to develop
communication patterns that are;
o Meaningful
o Direct
o Open
o Effective


 A manager conveys information and instructions through

communication, either written or verbal. It is therefore a
vital link between the manager and the team


 Hence,

“ Effective interpersonal communication