Learning from implementing

MDW as part of a global

initiative

WHOAREWE
AT A GLANCE
OurGroup plays a vital role helping people around the world meet every day
needs for sustenance. We are a global merchandiser of commodities, a major
assetownerandaprocessorofagriculturalgoods.
Were dedicated to providing sustenance for our planet and today we help feed
and clothe up to 500 million people, originating, processing and transporting
approximately70milliontonsofcommoditiesaroundtheworldannually.
Ourdiversifiedactivitiesspanthevaluechainwhereweoperatefromfarmtofork,
aimingtoget the right food to the right people at the right time.

WHOAREWE

CULTURE & VALUES

Oursuccessisdrivenbyasetofvaluesthatarerootedintheprinciplesandcultureestablishedbythefounderof
our company more than 160 years ago. Today they continue to guide us in the pursuit of achieving our strategic
goalsandobjectives.
COMMITMENT: We build trust-based relationships through consistent ethical personal conduct. We share a
passion to better serve our counterparts, better develop our people and deliver superior returns to our
shareholders. We share an uncompromising determination to achieve excellence in everything we undertake,
respectingthelawandthecommunitieswhereweoperate.
HUMILITY: The cycle is not eternal. We create and foster a culture of truth to produce long-term stability and
growth.Welearnthroughquestioningandfeedback.Whilerecognizingthattheoldwayofdoingthingsmaybe
thebestway,weconstantlystrivetofindbettersolutionsandlearnfromothers.
DIVERSITY: We promote respect for each individual, encouraging a varied approach to problem solving and
honestcommunicationbetweenemployeesacrossgeographies,culturesandfunctions.Oursupportofdiversity
ensureswecontributepositivelytothedevelopmentofcommunitieswhereweoperate.
ENTREPRENEURSHIP:Weareentrepreneurial,makingfastandcleardecisionswithinourauthorityandusing
informed judgment to take measured and controlled risks. We act showing initiative and creativity through
energeticandenthusiasticbehavior.

WHOAREWE
OUR PLATFORMS

WHOAREWE
OUR REGIONS

WHOAREWE
SOUTH AND WEST LATIN AMERICA REGION

WHERE WE
OPERATE
- Argentina
- Bolivia
- Chile
- Colombia
- Honduras
- Mxico
- Paraguay
- Per
- Uruguay

OUR PLATFORMS
IN THE REGION
- Oilseeds
- Grains
- Rice
- Finance
- Cotton
- Coffee
- Metals
- Dairy
- Fertilizers&Inputs

MDW(DNA)modules
Core Modules

4
8

Extra Module:

11

PROBLEM
PROBLEM
SOLVING
SOLVING
1

5
10

DNA,ACENTERPIECEOFOURINDUSTRYMASTERPLAN

Dimensions impacted by MDW (DNA)

Foster Talent Management: MDW(DNA)

Develop a strong SHE culture: Throughits5S

Continuously Improve Productivity:

Develop a Knowledge Management

Culture: MDW(DNA)buildscommunicationbridges

helpstocreateamotivatedtalentpooldrivenbya
proactive,autonomousandcollaborativemindset

moduleandroot-causeanalysistools,MDW(DNA)
contributetothecreationofasaferworkplace.

MDW(DNA)embedsproblem-solvingmechanisms
withinoperationalroutinesandbringsefficiencygains
thankstoleanmanagementtechniques:Process
Improvement,7wastes,LeanWorkflow,Quality
Assurance,etc.

acrossbusinessunitsandencouragescodificationof
SOPs,bestpracticesandinnovations

Manage Performance: Byaligninggoalsacrossall

levelsoftheorganizationanddevelopingvisual
managementattheworkplace,MDW(DNA)enables
effectivemanagementoftheperformance

THEJOURNEYBEGANIN2010INBRAZIL,ANDNOWISA
GLOBALINITIATIVE
MDW (DNA) GLOBAL MAP - 2013

MDW(DNA),AGLOBALINITIATIVE
ACTIVITIES FOR GLOBAL MDW (DNA) IMPLEMENTATION

SKILLSBUILDING
WORK IN PROGRESS

SKILLS BUILDING EXAMPLE

LESSONSLEARNED

Maintaindiscipline/focusonMDT1,MDT2andMDT3meetings.
Loweducatedworkforce,whoishereprimarilytomakealiving.Changingtheirwaysofthinkingdoesrequire
sometime,andalotofexplanationsandreiterationbeforeithitsthegoal.
A very strong sense of hierarchy sometime slows down the innovation implementation process. Front lines
arefacingchallengesdefiningmeaningfultargets.Coach'sroleisessentialtobreakthisbarrier

Resistancetochangeisnotinthefrontlines,butinthemiddlemanagement.Thefrontlinesfeeltheyhavea
greatopportunitytomanagetheirprocessesandmakedecisions.
Exchanging MDW(DNA) informationfrom shift to shift has proven to be an obstacle. Handovers happen
quickly, and posters sometimes do not get updated by the later shift. The off shifts have trouble getting
feedbackoninnovationsandonproblem-solvingoncetheyencounteratrigger.Therestructuringoftheshifts
maybeavalidalternativetoimproveinthisarea.
ThemethodologyunderstandingandprogressinmodulesisincreasedwhenperformingCoachingReviews
monthly.Itisimportanttomaintaindisciplineregardingthisactivity.
Itisdifficulttoholdmeetingsin8minutes.Themeetingsarenoteffectivewithoutpropercoaching.

GUIDELINESFROMLESSONSLEARNED

1. MDW (DNA) kick-off NoDNAkick-offshouldbeplanned/handledbytheregionalLDCteamswithoutprior

concertationwithCDI/GlobalIndustryteams.

2. Quick Assessment CDIs quick assessment (with formal report & grades) of an asset should
systematicallybeperformedduringthefirstvisitattheasset(preparationphasebeforeDAY1).

3. Target setting (the North Star concept) AsacommonMDW(DNA)goalacrossLDCassets,thetarget

within a 5-7 year span should be to get Module 1 scored at 45 and get 8 implemented modules scored as
green(i.e.30orhigher).Max2newmodulestoimplementperyear.Quarterlyandyear-endtargetsshould
besetforeachMDTgroupsothatproperPDCAroutinescouldbeperformedalongtheprogram.

4. Module implementation Moduleimplementationsequence(i.e.whichmoduletobelaunchedatwhatdate)

shouldbedecidedatassetlevelwiththesupportofCDIandDNACompetenceCenter.Module5(LeanWorkflow)
and Module 9 (Process improvement, 7 waste) can ideally been implemented together as they are both closely
related.

GUIDELINESFROMLESSONSLEARNED

5. MDT Structures To homogenize program structuring across LDC assets, the following MDT structure is
recommended:
MDT1=Front-linemini-Businesses.Dailymeetings.
MDT2=Supervisors(usuallyMDT1leaders)andAreaManagers.Dailymeetings.
MDT3 = Area Managers, Plant Manager and Regional C.I. Manager. Can be merged with MDT2 in small
asset(lessthan100people).WeeklyandMonthlymeetings,includingCDIrepswhenrelevant/possible.
MDT4 = Plant Managers, Regional C.I. Manager, Platform / Country Managers, Platform / Country
Management(e.g.CountryCEO,PlatformDeskHead).Monthlymeetings,includingCDIrepswhenrelevant/
possible.
MDT5 = Platform / Country Managers, Regional C.I. Manager, Regional Industry Director, Regional
Management (e.g. COO, HR). Can be merged with MDT4 in small regions (only 1 Platform or Country).
Monthlymeetings,includingCDIrepswhenrelevant/possible.
MDT6 = Regional Industry Directors, DNA Coordinators, Global Industry Director, Global Management.
QuarterlymeetingsincludingCDIrepswhenrelevant.

GUIDELINESFROMLESSONSLEARNED

6. Coaching Reviews (CR) ThereshouldbeainternalorexternalCReverymonth,i.e.aformalassessmentof

eachmini-businessandprogramdevelopmentwithinagivenasset:
ExternalCRmadebyCDIshouldhappenatleast1perquarter,withformalreportandgradessentbyCDI
reptoPlant/Regional/GlobalManagement.CDIrepsshouldcoachRegional/LocalDNAFacilitatorsuntil
theyareabletoperformCRsinanautonomousmanner
Internal CR report made by Regional / Local LDC DNA Coordinators should be sent to CDI / Regional /
GlobalManagement.
7. Module 1 DNA/CDIteamsshouldresetthescoresattheendofeachfinancialyear(i.e.December).Ifthe
teamsaredoingallthepracticescorrectly,theyshouldimmediatelyrevertto30pointsinJanuaryratherthan10
points.
8. Monthly Reporting Tomonitor programdevelopment,harnessandsharesitsbenefits,thefollowingreport
willbecollectedandsharedonaquarterlybasis:
SkillsBuildingreport:showingpast,currentandexpecteddevelopmentofDNApracticesagainsttheglobal
targetasperguideline#3.
Innovation report: showing number of innovations identified / implemented and their related impacts (KPI
improvement,$savings...)
Top10innovationsreport:describingthe10bestinnovationsofthequarter.Transferableinnovationswill
beformalisedasbestpracticesandsharedacrossthegroup.

OURMINI-BUSINESS
ARGENTINA

Timbes Plant - Oilseed

MDT1 Mini-Business Tropa de Elite

MDT1 Mini-Business Grado dos

OURMINI-BUSINESS
ARGENTINA

General Lagos Plant - Oilseed

MDT1 Mini-Business Quality Master Calado

MDT1 Mini-Business Onda Verde

OURMINI-BUSINESS
ARGENTINA

MDT1 Mini-Business Embarques del Sur

OURMINI-BUSINESS
Tres Bocas Country Elevator

URUGUAY

MDT1 Mini-Business De Igual a Igual

OURMINI-BUSINESS
MERCO Plant - Oilseed

PARAGUAY

MDT1 Mini-Business Team Work

OURMINI-BUSINES
PERU

MDT1 Mini-Business Oro Verde

Jan Plant - Coffe

MDT1 Mini-Business Los Forjadores del

Caf

THANKS