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26th International Conference of the

TOC Practitioners Alliance - TOCPA


www.tocpractice.com

19-20 May 2016, Fukuoka, Japan

TOC
- (MTO)(MTA)
Using TOC Replenishment to transform production from MTO to MTA

/
19 th May, 2016


Junichi Sato

1991
2008

2012

Junichi Sato is the project leader of Logistics reforming project of YAMAHA


KUMAMOTO PRODUCTS Co., Ltd.
He joined YAMAHA in 1991, and was engaged in Production Planning and IT. He was
involved in SAP implementation at that time.

Junichi_Sato@y-k-p.co.jp

In 2008, he became a manager and integrated Production Planning and IT


departments for the sake of improving production performance through making full use
of IT.
In 2012, he was in charge of Management Planning for achieving the companys vision
and strategy of creating a unique production system that any competitors cant do. For
that, he conducted MTA Implementation in 2013.
He is currently preparing for the next challenge DTA implementation.
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Overview
Overview
Overview
YAMAHA Kumamoto Products (YKP) is a manufacturing sister company of YAMAHA Motorcycle
produces marine engines and supply them to 180 countries.
Even through their products are supplied to the distribution chain, YKP run under the MTO mode of
operation and made the master production schedule driven by assembly.
Part production had a lot of chronic problems, such as lack of capacity and mis-synchronization with
subcontractors.
For solving these problems, YKP started the MTIA Make to Internal Availability Pilot implementation in
February 2013. In 2-3 months, YKP saw that the production lead time was reduced significantly while
increasing productivity. Management decided to move to the full execution.
Since then, YKP developed their own IT tool for MTIA and started the preparation for expanding the
implementation to the distribution.

Features of this presentation


presentation
BottomBottom-up implementation
Transform from MTO to MTA
WinWin-Win relationship with subcontractors
Usage of Thinking Processes before and during implementation
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Agenda
Company Profile
Background

Consensus

Starting Pilot Project


Inherent Simplicity

Conceptual Change from MTO to MTA


Collaboration with Subcontractors

Win-Win

Obstacles & Solutions

Respect

Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Company Profile
YAMAHA Motorcycle

Outboard Motors
YAMAHA

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Company Profile
Yatsushiro, Kumamoto, Japan
Name
Established

November 1998

Capital

490 Million yen

Employee
Business

Igusa

YAMAHA Kumamoto Products

Sales

556
Manufacturer of Marine Engines
21,800 Million yen

Banpeiyu

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Business & Supply Chain


Casting

Smoothing

Machining

Painting

Assembly

Shipping

Chartering

RWH

Distributer

Stock

Stock

Stock

Purchasing

YAMAHA Kumamoto

To 180 countries

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Manufacturing Process
RM

122 SKUs
Casting

Two Subcontractors work in our


plant - Outsourcing
Smoothing

Dependent Set-up
Long set-up time(3-10H)
Multiple CCRs

Machining

PI

390 SKUs
Common Parts 100 SKUs

5,500 SKUs
Painting

Assembly

425 SKUs
Packing

445 SKUs
Ship

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

Why TOC?
Tops dream

To become a true Coherent plant based on link management technique


SCM slogan
Synchronize Production and Sales by integrating physical process flow, information flow and
managerial flow
What is Coherent Plant?
Can we change the way of
Part Production?

Coherent Plant
Nimble & Strong Chain

Inventory is
Enemy?
Whats wrong with inventory?

By reducing LT, we will achieve:

Implementing APS

Is it ??

Backward scheduling
But Murphy in execution

OE reduced
Demand satisfied

Stabilized & Rapid

Flow
Increase Efficiency
Same Demands?
We have focused on higher DDP for HQ
But the need of customer in US is
same as in Indonesia?
www.tocpractice.com

Reduce Inventory

26th International Conference of the TOC Practitioners Alliance - TOCPA

10

UDEs & Core Problem in


Parts Production

There is too much overtime in part production

There are too many items that have excess stock in front of assembly

Too much efforts and negotiations required to make a production plan

Many Improvement initiatives dont provide expected results

B
Control cost

D
Stick to the plan
that was set
or officially updated

A
Manage well

C
Meet assembly schedule

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D
Take expensive
corrective actions to
add capacity

26th International Conference of the TOC Practitioners Alliance - TOCPA

11

Suggested Solution
Make to Internal Availability
Build enough Stock Buffer at SFWH, and replenish based on consumption from it
Purchased
Item

PTA
Procure
ment

Replenish

Consume

MTIA
X4
X180
countries
Casting

Smoothing

M/C

SFWH

Paint

Assy

Pack
Dock
WH

SFWH
Request
Press
fitting

PTA

RWH

Procure
ment

Pack
RM
Dealers

Areas for applying MTIA and places


for building Stock Buffers
SFWH Semi-Finished Goods Warehouse
PTA Purchase to Availability

www.tocpractice.com

Parts
Center

CKD

26th International Conference of the TOC Practitioners Alliance - TOCPA

Complete Knock-Down

12

Getting Buy-in from Top Mgmt


Identified the Core Problem and
Direction of the Solution. But

4 Gates to overcome

Many Obstacles

Inventory will increase!!


Go back to the old days

Gate3
Twice

Technology
Management

Its not equipment


investment

Gate1
7 times

Production

Gate2
3 times

Its not IT system


implementation

Gate4

Business
Planning

HQ havent
implemented

PPC

Production

Is it
magic stick?
Use Transition Tree (TrT) to plan my actions
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26th International Conference of the TOC Practitioners Alliance - TOCPA

13

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

14

Timeline
2012
Jan

Feb

Mar

Apr

May

Information
Gathering

Jun

Jul

2013
Aug

Consensus
Building

Sep

Oct

CRS &
Solution
Design

Nov

Dec

Getting
Buy-in

by Juntos

Jan

Feb

Pilot
Prepar
ation

Mar

Apr

May

Jun

Pilot
Execution

Joining MT Club* Mastering TP skills

Management Tools Program


Program
TOC-TP Training Course

Management WS
WS
Solution Offer to Director

Implementation SetSet-up WS
WS
Knowledge Transfer to Core Team
Decision made
for RollRoll-out
MT Club MT1

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26th International Conference of the TOC Practitioners Alliance - TOCPA

15

Project Team
Steering Committee

Keita Asaine

Junichi Sato

Ryoma Shiratsuchi

Core Team

PSNC
Katsuyuki Utsunomiya

Ken Sugimura

IT team
,

Operation team
PPC

Production, Casting
Prod Mgrs, Supervisors
Production, Smoothing


Production, Machining
Prod Mgrs, Supervisors

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26th International Conference of the TOC Practitioners Alliance - TOCPA

16

MTA Game

Effectively transferred MTA knowledge

with a
smile

Developing new planning procedure


Conflict on how to use APS

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17

Preparing Pilot
1. Select controllable number of SKUs that
will participate in the Pilot
100 items
MTIA

Propeller line 93 items

MTIA
MTIA
MTIA DIOH

Crank line 10 items

2. Determine RRT Reliable Replenishment


Time per SKU and set Target Levels
3. Develop procedures for planning
replenishment
4. Develop two types of Excel files
SKU file
WO file

5. Explain to Gemba for supervisors &


production managers

SKU ID

JB8

JB9

SC1

30
6.0
80.0%
3.0

63
20.0
68.3%
2.5

9
0.0
100.0%
6.6

Name

Line

Type

JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8

MTIA

68S4594200YY80

68S-11

68U4594200YY80

68U-9

68V4594200YY80

68V-17

68V4594400YY80

68V-19

69G4594200YY80

69G-5-3/4

69G4594400YY80

69G-7

69W4594400YY80

69W-15

69W4594600YY80

69W-13

69W4594800YY80

69W-11

10

69W4595300YY80

69W-12

11

69W4595900YY80

69W-14

12

6E54594200YY80

6E5-19

13

6E54594400YY80

6E5-21

14

6E54594601YY80

6E5-17

15

6E54594800YY80

6E5-15

16

6E54595100YY80

6E5-13

17

6E54595300YY80

6E5-23

18

6E54595500YY80

6E5-11

19

6E54595700YY80

6E5-25

20

6E54595900YY80

6E5-14

21

6G54594200YY80

6G5-15

22

6G54594401YY80

6G5-21

23

6G54594601YY80

6G5-19

24

6G54594801YY80

6G5-17

25

6G54595100YY80

6G5-23

26

6G54595300YY80

6G5-16

27

6G84594800YY80

6G8-9-1/4

28

6J84594210YY80

6J8-8-1/4

29

6K14594600YY80

6K1-19

30

6K14594800YY80

6K1-17

MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA

(TL)

414
244
49
36
414
3,618
515
2,274
1,343
1,872
278
966
323
1,801
3,709
1,156
40
618
3
423
481
65
472
552
19
99
251
76
87
97

(OH)

10
8
5
2
11
50
37
613
592
48
62
86
352
181
67
28
3
21
4
19
15
6
15
13
6
11
20
7
13
14

WO
(WIP)

98%
97%
90%
94%
97%
99%
93%
73%
56%
97%
78%
91%
-9%
90%
98%
98%
93%
97%
-33%
96%
97%
91%
97%
98%
68%
89%
92%
91%
85%
86%


(on request)
(in)
(out)

428
254
111
168
434
3,618
527
1,584
848
1,831
507
647
446
1,620
3,445
1,154
66
612
35
579
487
109
541
680
60
95
264
127
96
102

-24
-18
-67
-134
-31
-50
-49
77
-97
-7
-291
233
-475
0
197
-26
-29
-15
-36
-175
-21
-50
-84
-141
-47
-7
-33
-58
-22
-19

SKU File
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18

0
0
0
0
0
0
0
0
0
0
0
96
0
0
480
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0
0
0
0
0
0
12
143
150
0
0
350
0
58
134
21
0
2
0
0
0
0
0
124
0
0
0
0
0
0

DIOH

17
5
3
3
3
32
5
144
114
106
18
45
3
58
114
54
0
14
0
13
6
2
9
8
0
1
4
0
2
1

0.6
1.8
1.7
0.6
3.9
1.6
7.5
4.3
5.2
0.5
3.4
1.9
136.9
3.1
0.6
0.5
10.5
1.5
0.0
1.4
2.4
3.5
1.7
1.7
63.0
7.5
5.5
21.0
7.0
12.8

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

19

Previous Way of Managing Production


Due Date

Due Date

Due Date

Due Date

Due Date

Casting

Smoothing

Machining

Painting

Assembly

WO Release

WO Release

WO Release

WO Release

WO Release

Scheduler

IT system
Planning

PPC negotiate
with Production

Scheduler

Leave to
Outsourcing

PPC Negotiate
with Production

Leave to
Production

Automatic Planning

Physical Flow

Its not Coherent Plant!

Each process makes a plan based on local optima.


Too much WIP leads to longer Production lead time.
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26th International Conference of the TOC Practitioners Alliance - TOCPA

20

Direction of Solution
WHAT to Change?
Stock area in front of assembly is
not Warehouse, but Yard

TO WHAT to Change?
Establishing SFWH as Regulator of
Replenishment System

Reducing inventory at any place is a

Build Stock Buffer and commit to

major consideration

availability at SFWH

Replenish to Consumption
Produce to Assembly Schedule
Determine WO quantity with
WO quantity is influenced by
consideration of difference in
assembly schedule
capacity from assembly

Fixed Schedule

Flexible Schedule through Buffer


Management

Production plan is made fortnightly


Frequently plan when to release WO
Every process has local due date
according to buffer status

WO Work Order

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26th International Conference of the TOC Practitioners Alliance - TOCPA

21

MTIA Rule 1:
Establishing SFWH as Regulator of
Replenishment System
Produced stock is Pushed to downstream
Stock after machining is treated as WIP
Manage stock per process
Smoothing

Casting

Machining

Paint/
Assembly

Focus on reducing inventory (Inventories


are all Enemy)

Supply to SFWH No Push


Stock after machining is strategically
treated as onon-hand stock at SFWH

On the Way

OnOnhand

Paint/
Assembly

Set Target Level per SKU (Stock Buffer)


and manage stock in the whole processes
Focus on ensuring Availability at SFWH

SFWH

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26th International Conference of the TOC Practitioners Alliance - TOCPA

22

MTIA Rule 2:
Replenishment to Consumption
Current way: Local PULL
PULLEventually PUSH
PUSH
Assembly schedule is DRUM

Casting

Smoothing

Machining

Assembly

WO quantity is planned in conjunction


with assembly schedule
We can not plan for preceding process
without determining the plan for postpostprocess

MTIA way: Global PULL


Replenish

Part Production

Request

Consumption

SFWH

Assembly

Demand

Consumption from SFWH is DRUM


WO quantity is planned with
consideration of difference in capacity
from assembly
All processes in part production are
integrated

SFWH Semi-Finished Goods Warehouse


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26th International Conference of the TOC Practitioners Alliance - TOCPA

23

MTIA Rule 3:
Buffer Management
SFWH
On-hand
Stock

Replenishment
WO

No.1 Priority
Recovery
Actions

WO

Getting
Orders

After RED WOs


WO Priority

WO

To Assembly

After YELLOW WOs


WO

Not allowed to
release WO
Performance
Measurement

BM Meeting
Daily check the progress
of Black/Red WO and
decide recovery actions
when needed

MTA Measurement Report


Availability
Measure the level of no
stock-out

DIOH

Measure the level of


no-excess stock

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26th International Conference of the TOC Practitioners Alliance - TOCPA

24

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

25

Seek for Collaboration


with Subcontractors
Listened to the subcontractors voice to understand their reality
Interview with GM

Offer the solution(MTIA)

YKP puts pressure to reduce lead time,


But in reality, there are many shortages
Too many reworks
due to castings defective
eating our capacity
We dont understand
what is coherent plant

Explain future vision and business needs


to secure Japanese production way by
coherent plant
Explain MTIA by our own words
Stock Buffer, Replenishment, Priority

To understand the image of the new way

As the result that:


The GM approved to add capacity temporarily to build stock buffer without hesitation.
GMs comments:
I understood that the MTIA could help us.
We didnt see any significant risk because of the careful approach by the pilot instead of full execution
MTIA has a robust mechanism so that we are all aligned through the synchronized tool & measurements
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26th International Conference of the TOC Practitioners Alliance - TOCPA

26

Synchronized Local Actions


in Information/Decision Flow
Before
Planning

After
Integrated part production for sharing plan and execution

Machining

How is the current


consumption rate

PPC

Availability &

DBM

Any problem
DIOH on setting
target level?

Machining

WO File

Planning
Smoothing

Daily Consumption

This sequence of
WOs is suitable
for everyone

Estimated
required APS
resources

Outsourcing

Going to delay
due to Murphy

Planning
Casting

Casting

Machining

Tools
PPC
Outsourcing
PPC

www.tocpractice.com

Casting

26th International Conference of the TOC Practitioners Alliance - TOCPA

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Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

28

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

29

Results:
Availability and DIOH
Propeller
Availability

Building enough
on-hand stock

93 SKUs
Availability 72% 82%
Availability (# of SKUs with DIOH <1d)/93 SKUs
DIOH
3.1d 4.3d
DIOH Days Inventory On-hand
30
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Results:
Availability and DIOH
Crank

Availability

Ensured
availability of RM

8 SKUs
Availability 92% 92%
Availability (# of SKUs with DIOH <2d)/8 SKUs
DIOH
6.7d 8.1d
DIOH Days Inventory
On-hand
31
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Results:
Production lead time
Propeller

Crank

20

12
1 7 .6
18

1 0 .2
10
16
14

7 .5

1 2 .7
12
1 0 .6

6 .1
6

10
9 .2
8
6 .4

4
3 .8
6
4

0
0

PLT

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PLT

17.6 MTIA 6.4

10.2 MTIA 3.8 d

65%
Reduction
th

63% Reduction

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32

WIP was vanished


Before
Post-heating Machining

After
Pre-heating Machining

Post-heating Machining

To yard
WIP

Line B

Pre-heating Machining

Line A

Line B

Line A

Supply from yard


Production plan was determined by post-process. Line
A had to hold stock due to lack of capacity.

Better resource assignment


Before

No pressure to balance capacity stock after Line A


goes to directory to Line B.

After

One person assigned for Line C and Line D. Ad-hoc

Easy to assign resources as WO priority is clear

Line C
Line C

Line D

Line D
WO1 WO2 WO3

WO1 WO2 WO3

Which line should I work for?


www.tocpractice.com

Color status gives clear priority


Resources are allocated with concentrated
33
26th International Conference of the TOC Practitioners Alliance - TOCPA

www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

34

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

35

For rollout, we need to: Reflect the daily actual information on Buffer status
But, If we continue to use Excel as with the Pilot, it will cause significant difficulties on
daily updates because of the following reasons:

Issue 1: Partial delivery to next operation requires to split WO.


Casting Smoothing Machining

Casting Smoothing Machining

WO1 100 units

WO1-1 70 units

WO completed partially
70 units

WO1-2 30 units

Split WO

WO2 20 units

WO2 120 units

WO3 90 units

WO3 90 units

Issue 2: Castings defective is often found in post-operation.


Casting Smoothing Machining

Casting Smoothing Machining

WO1 100 units

WO1 70 units

30 units
defective

WO2 120 units

WO2 120 units


WO3 90 units
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WO3 90 units

Generate
WO

26th International Conference of the TOC Practitioners Alliance - TOCPA

WO4 30 units
36

Reduce WIP & Concentrate resources


Disruption
Plan
Actual

Design

Design

Design

Coding

Coding

Coding

FREEZE
Test

Test

Test

Disruption

IT team was in Bad Multitasking.


Task duration became longer and longer. We
couldnt see when to complete

Important call:
What help can I do for you?

By pair work, design considered in depth


<10 min meeting to ask remaining duration
Fast issue resolution outside the meeting

With the results that:


Tasks were completed one by one, and toward
completion with good quality
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26th International Conference of the TOC Practitioners Alliance - TOCPA

37

MTIA Support IT Tool


Main Menu
Master registration Screen

Screen

Load Check

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38

Roll-out Results:
Production lead time

18 9

8.6

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26th International Conference of the TOC Practitioners Alliance - TOCPA

39

Roll-out Results:
Availability
70% 90%

95

5keep

300

263
251

263 98

250

227
220
195

200

183
156

150
136
150

124
114

100

98
87

71

90

80
71

57

75

50
60
41

50

26
16
0
1

2013

www.tocpractice.com

2014

2013

26th International Conference of the TOC Practitioners Alliance - TOCPA

10

11

12

2014

40

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

41

Next Steps Synchronized


Production and Sales with MTA/DTA
Casting

Smoothing

Machining

Assembly

Dock

RWH

X4

Too many inventory


at Dock

Plant is suffering from


lack of capacity

Why
Currently, Dock is NOT warehouse !

Very long current Replenishment Time

Phase 3
Phase 2
Phase 1
MTIA Make to Internal Availability

MTA Make to Availability

DTA Distribute to Availability


RWH

RWH

Part Production

SFWH

Assy
CWH

RWH
RWH

Synchronize the Plant and the


Downstream Chain

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New Replenishment Time

SFWH Semi-Finished Goods Warehouse


CWH Central Warehouse
26th International Conference of the TOC Practitioners Alliance - TOCPARWH Regional42
Warehouse

Agenda
Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles & Solutions
Results
For Full Rollout Develop IT System
Future Plan
Lessons Learned
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26th International Conference of the TOC Practitioners Alliance - TOCPA

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Lessons Learned
With my own words
It makes no sense to read aloud the material.
Understanding the logic of solution and gaining confidence give people security.

Resistance? Welcome!
Resistance to change is the first step to achieving goal. We should investigate the
reason behind their response and prove into the identity of the fear.

My mind is sending
If I tell the objective/reason with the mind of respect, then people will accept.

Focus
The key success factor is focusing instead of trying to do too much.

TOC Full-kit
I realized the power of TOC through not only replenishment solution but also MT and
CCPM. I am excited to expand the implementation DTA for distribution and CCPM
for engineering. I believe that TOC Full-kit will guide my company to the right direction.
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26th International Conference of the TOC Practitioners Alliance - TOCPA

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An implementation methodology for overcoming difficulties against the goal:

Make
ones Needs
more approachable
Trigger for Needs

Objective Data
makes an impact on
the people
Possible Data

Gembas Reality
tells a full story
To be Proven

Buy-in on
Solution(MTIA)

Top managements
words

DIOH per SKU

Dilemma between
inventory and set-up

Pilot Execution

Fear for the unknown

Stock simulation
PLT

Gembas voice

Subcontractors

Gap between requirement Shortages


and recognition
Rework

CCPM

Multi-tasking

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Completion rate
Quality(rework)

Reduced overtime
Space created

Communication
Greetings

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Outcome

Effective Approach for


Problem Solving

Strong Relationship between


TOC Standard Solutions and MT
Because of MT (Management Tools), I could implement a solution.

/
UDE/ Cloud

NBR

IO Map

TrT

MT Basics
U-Shape, C&E, CLR
3 TOC DNAs
Convergence WinWin Respect
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26th International Conference of the TOC Practitioners Alliance - TOCPA

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Special Thanks
Dr. Goldratt, Mr. Oded Cohen, JUNTOSKeita & RyomaPSNCKatsuyuki
Top mgmt for giving Chance, Gemba for accepting Change, and PJ members for Challenge
And, my family
How Santa delivers all the right presents to the right children across the world, in one night !?
from Odeds material

This picture drove me


to this journey.

ItaruWhere does Santa come from?


DADFinland
Itaru looks for a globe.

www.tocpractice.com

2012.4.14

My son (8 years old)

26th International Conference of the TOC Practitioners Alliance - TOCPA

My Precious
47

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