PRELIMINARY SURVEY: BLUE DART CUSTOMERS

DATE: .

DELAY IN BLUE DART DELIVERY SERVICES

NCR, NEW DELHI, INDIA

Name:
Age/Gender:
Contact Detail:
Area/Region in NCR:
Role (Customer/Indirect User):

Please provide response to the following questions on the basis of your level of satisfaction
as customer with respect to the timely delivery of consignment by Blue Dart.
1. How many time do you use the Blue Dart Courier Delivery Service in a month:
O

Never

O Below 2

2-5

6-10

O Above 10

2. Please rate Blue Dart Courier Delivery Service for timely delivery on denoted time as
expected and mentioned by the company:
O

Worst

O Bad

OK

Good

O Best

3. The average delay from Blue Dart which you have observed in your consignment delivery
if measured in time is generally:
O

2-7 Days

O 12-24 Hrs

2-11 Hrs

O On Time

O Before Time

4. How much do you consider that the delay is due to problems in road condition and traffic
to reach at your delivery point:
O Never

Very Less

O Sometime

Major

Definitely

5. How much are you satisfied with Blue Dart Delivery Services:
O Very Bad

O Dissatisfied O Neutral

Satisfied

O Very Good

Any Comments:.............................
.
Thanks for Providing Your Response
Your Signature
..

SURVEY TO ANALYSE DELAY IN BLUE DART DELIVERY SERVICES