Sandra Ortiz

Objective

I want to join a team of educators that strives to prepare students for a

challenging world. I believe in developing the potential of students with
disabilities. I am dedicated to enthusiastic and dynamic teaching as a
means of nurturing and developing independent living skills.

Experien
ce

January 2012 - Current HISD, Madison High School, Houston, TX

Special Education Life Skills Teacher 18+ Transition Program
I provide specialized instruction for high school students in Life
Skills in core subjects and Vocational and Employment skills.
Supervise and collaborate with Employment Representatives in the
development of vocation skills and employment sites that allow for
hands on experience.
I encourage self-acceptance, student motivation, and promote selfadvocacy and have prepared my students for the next stage of life.
I have provided parents resources, support, and guidance in
transition planning and have seen improvement in the plans made
for students lives after high school.
August 2010 January 2012 - Houston Gateway Academy, Inc Houston,
TX
Special Education Resource/Inclusion Teacher
I provided special education services to self-contained students and
pull out intervention services for elementary, middle, and high
school students in the areas of Reading, Writing, and Math. I was
able to support provide the much needed support, modifications
and accommodations to special needs students and was able to see
an increase in student performance on state assessment across
grades levels.

August 2010 July 2011 Houston Gateway Academy, Inc Houston, TX

ESL Teacher for Adult Education
I provided ESL instruction in the areas of reading and writing
for adults and provided instruction with real life application, (i.e. job
applications, setting appointments, reading mail, etc). Interactive
and engaging lessons helped improve student participation and
learning and more than 50% of enrolled students were able to
proceed to the next ability levels as compared to 25% in previous
years.

Feb 2008 August 2010 University of Texas-HSC

Houston, Texas
Neurobiology and Anatomy Financial Office
Support Specialist
I processed financial documents including research orders and employee
reimbursement; utilize PeopleSoft FMS system for processing verifying
budget and grant funds availability and effectively managed the ordered
process.
I developed a tracking system for Capital Asset Inventory of all of the
departments assets which was completed in a matter of two weeks versus
three months using the previous system in place.
I created a training guide and trained new employees on the departments
purchasing policies and procedures.

June 2006 June 2007 Shell Lubricants

Houston, Texas
Customer Service Representative
I effectively addressed customers concerns including: placing orders, order
status checks, provided documentation such as: invoices, proof of
deliveries, confirmations, etc.

Oct 2002- May 2005

CCC Interactive
Houston,
Texas
Inbound Shared CS Supervisor
I monitored calls to ensure quality and provided feedback and necessary
training.
I utilized engaging and interactive instruction for new employees on product
knowledge, standard procedures, and utilizing company resources.
I processed and evaluated reports to reflect daily performance and trained
employees on ways to improve their customer service performance.
I efficiently utilized and managed budget for monthly incentives to motivate
agents to strive for great service.

Educatio
n

2008 -2009
Houston Community CollegeHouston, Texas
Accelerated Teacher Certification Program Special Education EC-12th
2005-2007 University of Houston Downtown
Houston, Texas
Bachelors of Science Major: Psychology - Internship (120 hours)
Related course work: at the University of Texas Medical School, Houston,
C.H.O.S.E.N Pediatric Clinic. Duties involved serving as an interpreter and
translator for Spanish-speaking families and the medical staff. Responsibilities
included providing families with children with severe disabilities information
about social services available through Medicaid. I assisted the social worker
with data collection and reporting for quarterly grant reports and supported

the Senior Support Specialist with filing, faxing, and clerical and administrative
duties.

Compute
r
Referenc
es

Advanced skills in, Microsoft Excel, PowerPoint, Microsoft Word, Outlook,

Access, and experience with: PeopleSoft, CSOM/CRM, and SAP and Internet
Navigation.
References are available on request.