Ch.

13 End of Chapter Questions and Answers

1. A (n) ___________ can determine whether a cable break or short exists and
approximately how far down the cable its located.
Answer: Time-domain reflectometer
2. At what layer of the OSI model is a CRC error detected?
Answer: Data Link
3. Which type of plan makes returning a network to its state before an upgrade
easier?
Answer: Rollback plan
4. Based on the eight-step problem-solving process discussed in this chapter,
whats the first step in network troubleshooting?
Answer: Determine the problem definition and scope
5. Which problem-solving approach requires a solid understanding of how
networks work?
Answer: Step by step with the OSI model
6. Under which condition is using the trial-and-error approach not advisable?
(Choose all that apply.)
Answer: A server or network device is live on the network, You can't undo changes easily
7. Which layer is where problems restricted to one workstation are likely to
occur?
Answer: Physical
8. After implementing a solution, whats the next step?
Answer: Test the solution
9. Which of the following can be used to prevent data loss during a power
fluctuation or failure?
Answer: UPS
10.Which of the following is an element of the information-gathering step in the
problem-solving process? (Choose all that apply.)

Answer: Find out whether the function ever worked, Determine whether something has
changed, Compare current operation with a baseline

11.When measuring network performance, what do you need as a point of

reference?
Answer: Baseline
12.Which of the following is the TCP/IP protocol used to configure and monitor
network resources?
Answer: SNMP
13.A logical topology includes jack locations and room numbers. True or False?
Answer: False
14.What tool does its job by measuring the amount of time it takes for a signal
to travel the length of the table back?
Answer: ping
15.What is an advanced network-monitoring protocol with more capabilities than
SNMP?
Answer: RMON
16.For which of the following network conditions must you use a protocol
analyzer or network monitor for further diagnosis? (Choose all that apply.)
Answer: Slow network performance, High rate of transmission errors
17.At what layers of the OSI model does a software protocol analyzer operate?
Answer: Layers 2 to 7
18.Which of the following is not found in the output of a successful ping reply?
Answer: The sequence number
19.Which documentation section describes the physical layout of network
media?
Answer: Cable plant
20.When using the ping program to solve a network connection problem, which
of these steps can you skip if the target host is on the same LAN?
Answer: Ping the default gateway