English For Business Life Elementary

M
Contents
Introduction
UNIT 25
Gifts and saying thank you
67
UNIT 26
Checking facilities and information
70
UNIT 27
Shopping
73
UNIT 28
Your colleagues
75
UNIT 29
Your office building
77
UNIT 30
How things work
79
UNIT 31
Requesting information
81
UNIT 32
Staying in a hotel
84
24
UNIT 33
Booking conference facilities
86
26
UNIT 34
Organising a trip
88
UNIT 35
Hiring a car
91
UNIT 36
Returning home
93
General note on contractions

General note on capital letters in
business titles
Reference section
Glossary of business-related terms
Answers
Audioscripts
96
UNIT 1 About you
UNIT 2 About your job
UNIT 3 About where you work
UNIT 4 Your business activities
12
UNIT 5 The location of your company
15
UNIT 6 The layout of your company
18
UNIT 7
Meeting and welcoming
UNIT 8 The first tw o minutes

UNIT 9
Partings and thanks
UNIT 10 Setting up a meeting
21
28
UNIT 11
Confirming arrangements
31
UNIT 12
Changing plans
34
UNIT 13
Dealing with the unexpected
37
UNIT 14
Explaining and apologising
40
UNIT 15
Making contact by phone
42
UNIT 16
Dealing with incoming calls
44
UNIT 17
Leaving and taking messages
46
UNIT 18
Email and telephone problems
49
UNIT 19
Drinks and snacks
52
UNIT 20
Eating out
55
UNIT 21
Outings and sightseeing
57
UNIT 22
Starting a journey
59
UNIT 23 Travelling
62
UNIT 24 Arriving and meeting contacts
64
96
97
118
121
135
Contents 3
Introduction
This Self-study guide is part of the English for Business
Life business English course. It follows the English for
Business Life syllabus and language program me. Each
level of the English for Business Life course has a
Self-study guide - this is the elem entary level.
This Self-study guide can be used:
as a stand alone self-study course
in class to supplem ent English for Business Life
course work
for hom ew ork
as a key com ponent of the 'com prehensive' study
track (the English for Business Life course has three
study tracks: fast, standard and comprehensive)
as practice m aterial for learners w ho are following
general English courses and need practice in
everyday business English.
Each unit begins with a recorded sum m ary of useful
phrases and includes:
clear study notes
realistic practice exercises.
At the back of the Guide are:
an easy-to-follow language Reference Section
a Glossary of key business-related terms
clear answers and audio text to support the practice
exercises.
The recorded m aterial is available on a CD which is
included with the book. The recordings include
standard accents and examples of people from different
parts of the world speaking English. The comm on
contracted forms used in real business com m unication
(I'm, isn't, won't, etc.) are dem onstrated in the
exercises. For details of the m ain contractions in this
Guide, see the note on page 96.
Recommended study procedure

Listen to the Useful Phrases as often as possible and
repeat w here appropriate.
4 Introduction
Work through the Study Notes and refer to the

Reference Section as indicated.
Note down words and phrases that are particularly
useful to you.
Use a good dictionary to check the m eanings of
unfam iliar words.
Work through the exercises and then check the
answers at the back of the book.
Some study tips

Approach language learning with the same level of
com m itm ent that you would any other project in
your work. It can be useful to prepare a 'contract'
with yourself in which you agree to do a certain
am ount of work on your English per day/w eek/
m onth.
In our view, 'little and often' is m ore effective than
occasional long study sessions. W hen you travel,
take your Self-study guide with you. You can work
with it at times that suit you - for example, w hen
you are in your car, at hom e or on a plane. Journeys
can provide a great opportunity for uninterrupted
practice.
Use new language and phrases w henever possible.
Live practice is the best way to learn new terms.
Keep a paper/electronic study file in which you note
down the language most relevant to your everyday
needs.
Relate the language presented and practised to your
particular area of business. If there are term s you
need which are not included in the material, do
some research on the Internet, and consult Englishspeaking colleagues, friends and teachers.
Make use of the English-speaking media - in
particular, facilities on the Internet. Listen to the
radio and TV. Read professional journals and
newspapers. Subscribe to an English magazine
which interests you from a work or leisure point of
view'.
UNIT 1
About you
Some useful phrases
Listen to the recording and repeat
Hello, are you Tom Young?
Yes, I am.
No, I am (I'm) not.
Good morning, my name is Mary Segal.
Good morning.
Good afternoon.
Good evening, Mrs Segal.
I work for MAT.
I work in the finance department.
Finance
Sales
What do you do?

I'm an accountant.
an accountant
a sales rep
IT
an engineer
a designer
Study notes
H ello
We often use hi instead of hello in informal situations.
... are you Tom Young?
See Reference Section 11.1 for subject pronouns (I, you etc.)
Listen to these pronouns and repeat.
Singular I
You
He
She
It
Plural
We
You
They
Are you ...? Yes, I am.
See Reference Section 1.1 for details of the verb to be.
My n am e is ...
Notice these alternatives:
first name
given name
family name
last name
Christian name
surname
G ood m orn ing, Mrs Segal.

Listen to these titles and repeat:
Mr
Mrs
Miss
Ms
what is (What's) your first name?

What's your number?
It is (It's) 020259366
first name
family name
home number
work number
mobile number
I'm an accou n tan t.

a becomes an before a vowel (a e i o u).
Where are you from?

I'm from MAT in Hamburg.
Here is my card.
... an a ccou n tan t

... an en gin eer
... a sales rep
... a design er
We use a!an before occupations. See also Reference Section 9.1.
It's nice to meet you.

Pleased to meet you.
rep
rep = representative
IT
IT = inform ation technology
What's your num ber?

Listen to these num bers and repeat:
0 (oh/zero)
1 {one)
2 (two)
5 (five)
6 (six)
7 (seven)
3 {three)
8 (eight)
4 {four)
9 (nine)
About you 5
Practice
Telephone numbers
e.g. Is she an . . & & ?

a I work for a .............................company.
b It's a .................... ........ job.
c Is it a n ................ ............nam e?
d It isn't a n ............ ................ company.
e Are you a ...........
f We're a ............... ..............company.
g I think it's a ....... ..................... num ber.
1 Listen and complete these phone num bers.
4^
73...?..... Q... 46...?,.. 100

. 8 ...... 39
2 .........
............ 1 .. . ....62 ....
...6 1 ....
0 6 ...... ....... 52
...... 2
628 3 ...
00
C
aJL
b
c
d
e
f
Dialogues
Simple exchanges
2 Listen to the dialogues and fill in the gaps.
D ialogu e 1
- a ..fcX&IAS..!*...........................................................
are you Eddie Yung from BIT?
- b ..................................................................................
- c ..................................................................................
d
My name's Kurt Jarvis. I'm from Key Trading
in Hong Kong.
e ..................................................................................?
-
.....................................................................................................................................................................
D ialogue 2
Hi, I'm Tina Awola.
- f ........................................................................ Tina.
I work for the International Credit Bank, in
Lagos.
-
h .............................................................................
i .............................................................................
Here's my card. W hat do you do at the
International Credit Bank?
j
............................................................................
I'm a lawyer.
Vocabulary, a/an
3 Fill in the gaps using each of the words in the
box once.
accountant /
Italian
international
6 UNIT 1
Germ an
good
manufacturing
Japanese
sales manager
Read the text, then complete the exchanges.

Terry M aynard: 'M y nam e's Terry M aynard. I
w ork for Fox Construction, Glasgow. I'm in the IT
departm ent. I'm an IT manager. My work num ber is
765 67 100.'
Lucy G om m e: 'I'm Lucy Gomme from Spar
Engineering, Chicago. I'm an electrical engineer. I
w ork in the m aintenance departm ent. My num ber
is 34 67 22.'
e.g. You: Is Terry M aynard an accountant?
LG:
ke- j.SW.t . r
. . B
. ^
r . .........
a You: .............................................................................
TM: No, she isn't. She's from Spar Engineering,
Chicago.
b You: Is your num ber 34 67 22?
LG: ..............................................................................
c You: .............................................................................
TM: No, it isn't. It's in Glasgow.
d You: Is Ms Gomme's first nam e Mary?
TM: .............................................................................
e You: .............................................................................
TM: No, I'm not. I'm in the IT departm ent.
f
You: Is Ms Gomme an electrical engineer?

TM: .............................................................................
g You: Are you from Fox Construction, Glasgow?

LG: ..............................................................................
UNIT 2
About your job

Some useful phrases
What do you do?
I work for an insurance company called Sarf.
an insurance company
a glass manufacturer
a bank
a law firm
How do you spell Sarf?

How do you spell that?
S-A-R-F.
division
section
I work in Sales.
I work in the European Sales Team.
I'm (the) assistant manager.
assistant
deputy
I'm (the) deputy sales director.

Do you like your work?
Yes, I do.
No, I do not (don't).
Yes, I like it very much.
W hat do you do? / 1 w ork for ...

These are examples of the Simple Present tense.
See also Reference Section 2.1.
H ow do you sp ell Sarf?
Listen to the alphabet and repeat:
a b c d e f g h
j
k 1 m n o p q
r
s t u v w x y z
Note the US and UI< pronunciation of z.
UI< = zed; US = zee
I am (I'm) on the sales side.

I work in the sales department.
department
Study notes
I w ork in Sales.
You can say: I work in Sales
or I work in the sales department.
See Reference Section 9.2 for uses of the.
See also the notes on capital letters in business titles on page 96.
I'm th e assistan t m anager.
You can say, e.g.: I am the assistant manager
or I am assistant manager.
I am the IT manager
or I am IT Manager.
See also the notes on capital letters in business titles on page 96.
Yes, I lik e it very m uch.
Notice these object pronouns:
Singular
Plural
me
us
you
you
him
they
her
they
it
they
About your job 7
Practice
Listening for key information
Use o f the a n d -
1 Listen to the recording and fill in the gaps using the

words in the box.
3 Fill in the gaps w ith the or - .
assistant
law firm
Benedict
manager
Claude
M onaco
d epartm e nt
Saffer Security
I am o n ..... ............... sales side.
b They work i n .....................Purchasing.

c
She i s .....................deputy sales director.
d Do you work i n ....................service departm ent?

e W ho i s ..................... finance director?
N am e
C om pany
a Cld'ttde-
c ................
Rhodes
Associates
( b ..............)
Dumas
Mila
e ..............
f ................
(insurance
company)
City
Ottawa
P ositio n
Accounts
d ..............
g ..............
head of
the legal
h .............
Object pronouns: me, him, etc.

2 Fill in the gaps using object pronouns,
e.g. I lik e .... !.T.......(my job) very m uch.
a
Do you k n o w ................. (Mrs Levison, the

Assistant M anager)?
b You know your Chairman, but does he know

?
c
She lik es................... (her colleagues) very m uch.
I don't k n o w .................. (the Finance Director,

Mr Boyce) very well.
e We don't know the new manager, and he doesn't

k n o w .....................
f
Does she lik e .................. (your ideas)?
g I know her, but she doesn't k n o w .....................
8 UNIT 2
Ivo and Maria work i n .....................European

sales team.
g My boss is head o f .....................IT division.

h They work f o r .....................insurance company
o n .....................second floor.
Spelling
4 Practise spelling the following,
a Your first name.
b Your family nam e,
c The nam e of your town/city,
d The nam e of your company.
Identifying yourself
5 Read this statem ent, then w rite a statem ent about
yourself.
My name is Paulo Chitolina. I w o rk fo r an insurance
com pany called Etaak. Its a Brazilian company. I w o rk in Sao
Paulo. I'm an electrical engineer I w o rk on the maintenance
side. I'm Assistant Manager
UNIT 3
About where you work

Study notes
Some useful phrases

Where do you work?
I work in an office in the centre of town,
office factory warehouse building
What is (What's) the address?
97 Geneva Road.
Road
Street
Avenue
Drive
it is (It's) near the station.

It's not far from the airport.
There are some good restaurants nearby.
restaurants
cafes
bars
shops
There are not (aren't) any shops.

Do you have a cafeteria?
Do you have a car park?
We have an excellent cafeteria.
There is (There's) a car park in the basement.
My office is on the first floor,
first
second
We must meet for lunch.

Good idea.
third
W hat is th e address?
97 G eneva Road.
Road has a capital letter R w hen it is used in a nam e.
Notice these abbreviations:
Road - Rd. Street - St. Avenue = Av.
Drive = Dr. Square = Sq. Place = PL
97 G eneva Road
See Reference Section 20.1 for cardinal num bers: one, two,
three etc.
There are som e good restaurants nearby.
There aren't any shops.
See Reference Sections 1.2 for there is! are, and 13.1 for some Iany.
Note that some nouns are 'countable' - we can count them:
a shop, two shops, some shops.
Some nouns are 'uncountable' - we m easure them : some milk
(not a milk), a litre of milk, two litres of milk (not some milks).
D o you h ave a cafeteria?
We h ave an e x c e lle n t cafeteria.
See Reference Section 1.3 for examples of the Present Tense of the
verb to have.
... in th e basem en t.
Notice the prepositions on the first Isecond floor and on the ground
floor. But in the basement.
UK English, ground floor = US English, first floor.
... on th e first floor.
See Reference Section 20.2 for ordinal num bers: first, second,
third, etc.
About where you work 9
Practice
Saying what you do and where you work
1 Listen to the speaker and answ er the questions,
a W here does she work?
b W hat's the address?
c W hich floor is her office on?
d Do they have any warehouses?
Ordinal numbers
Listen to these (ordinal) num bers and write the
form of the abbreviations in full.
First
6th
1st
2nd
3rd
4th
5th
7th
8th
9th
10th
The verb to have

4 Write the correct form of to have in the gaps.
Are there any cafes in M orton Street?
a The building.................................ten floors.

No, it doesn't, i t .........................................nine.
Cardinal numbers
2 Listen to these num bers and fill the blanks.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
one
two
three
four
. i ' m .......
six
seven
eight
nine
ten
twelve
thirteen
fourteen
fifteen
seventeen
eighteen
nineteen
10 UNIT 3
.
... a canteen?
e.g. (y o u )....P?
Yes, we do - it's on the seventh floor.
20 tw enty
21 tw'enty-one
22
23 tw enty-three
24 tw enty-four
25
26 twenty-six
27 tw enty-seven
28 tw enty-eight
29 tw enty-nine
30
40 forty
50 fifty
60 sixty
70
80 eighty
90 ninety
100 a hundred
b W here do you make your products?

W e .................................a factory near Naples.
c
(your h o te l)....................................a car park?

No, it doesn't.
d (th e y ).................................a w arehouse near the

airport?
Yes, they do.
e The factory ................................... any cafes or
restaurants nearby.
Yes, I know, but i t .................................. a good
canteen.
Dialogue
there is/are; some/any
5 Fill in the gaps in the dialogue using words from the

box.
6 Complete the examples using there isIare

and/or some!any.
address
in
any
near
basement
on
fo r
some
have
w here
in
A: We m ust m eet a ........................................lunch.

B: Good idea.
A: b ......................do you work?
B: I work c ......................an office d .......................
the station.
A: Are there e .........................restaurants nearby?
B: No, there aren't, but there are f ......................
good restaurants g ......................Start Street. And
we h ......................an excellent canteen.
A: W hat's the i ......................?
e.g. - Is there
- No, b u t ...................................... m ineral water.

a - Are th e r e ......................shops near your office?
- Yes,........................
b - Do you have a car park?
- No, b u t ........a car park near the
station.
c - Do you h a v e ......................shops in the
building?
- Yes,..........................on the ground floor.
d - Is th e r e ......................milk?
- Yes, it's in the fridge.
e
- .....................cafes or restaurants nearby

- Yes, that's true, b u t ......................in Henry
Square.
- ..................... a translation unit in the

building?
- Yes,........................ one in the basem ent.
- .....................good bars near here?

- N o ,........................
B: 69 Axel Road. My office is j ......................the

sixth floor.
A: Do you have a car park?
fruit juice?
B: Yes, its in the k ........................
- ......................in Oslo Street?

- No, b u t ......................in Oslo Place.
About where you work 11
UNIT 4
Your business activities

Some useful phrases
What does your company do?
We make parts for computers.
We are (We're) in the IT industry,
make parts
export shoes
import cars
sell insurance
We're in the insurance business.
What are you working on at the moment?
We're working on a new product.
We're developing a new management
information system.
We're building a factory in Thailand.
We're opening an office in Russia.
How is (How's) business?
Is business going well?
Yes, it is.
No, it is not (isn't).
We're making a lot of money.
Where are your main markets?
We do a lot of business in Western Europe.
We do not (don't) do much business in the
Far East.
We do 90% of our business in South America.
Do you do much business in Eastern Europe?
Yes, quite a lot.
No, not much.
Study notes
m ak e p a rts/d o a lo t o f busin ess
Make m eans to create or construct.
We make parts for computers.
Do is used to talk about activities, especially work:
We do a lot of business in Western Europe.
Note the expressions to make money and we are making a lot of money.
See also Reference Section 18.1 for uses of make and do.
W hat are you w o rk in g on at th e m o m en t?
We are d e v e lo p in g a n e w ... system .
Compare the Present Continuous tense and the Simple
Present tense.
What does your company do? (Simple)
What are you working on at the moment? (Continuous)
See Reference Section 2.2 for the Present Continuous tense.
We are m ak in g a lo t o f m oney.
We d on 't do m u ch b u siness in ...
Notice these examples a lot of/lots of much and many.
A ffirm ative:
We are making a lot of/lots of money.
They export a lot of/lots of shoes.
N egative:
We aren't making much money.
They don't export many shoes.
Interrogative: Are you making much money?
Yes, (quite) a lot. / Yes, a lot. / No, not much.
Do they export many shoes?
Yes, (quite) a lot. / Yes, a lot. / No, not many.
... W estern Europe.
... S ou th A m erica.
See Reference Section 20.13 for parts of the world.
90% o f our business
90% = ninety per cent
75% = seventy-five per cent
12 UNIT 4
Practice
Dialogue
i We have an excellent production

manager.
ii We are having an excellent production
manager.
B: W e're b ........................................................................
We c ............................................programmes from
the States and Japan.
i Business goes very well,

ii Business is going very well.
A: W here d ..................................................................... ?
i I like my work very much.

ii I am liking my work very much.
1 Listen to the dialogue and fill in the gaps.

.
A: W hat a d oer
........................ ?
B: About e .......................................................................
our business is f .......................................................
A: Do you do g ...............................................................?
B: No, h ............................................................................
A: How are things going i ............................................ ?
Questions
3 Match the questions with the responses.
B: Very well. W e're selling a new programme for

managers in medium-sized companies, and
j ....................................................................................
The Present Continuous vs. the Simple Present

2 Choose the correct form of the verb.
. W hat do you do?
i I work for a company called Nix.
ii I am working for a company called Nix.

i We make spare parts.
ii We are making spare parts.
g
h
i
W hat does your company do?
How is business?
i Not good. We don't make any money.

ii Not good. We aren't making any money.
i How do you spell your name?

ii How are you spelling your name?
i We build a new factory in South Africa.

ii We are building a new factory in
South Africa.
Who do you work for?

W hat business are you in?
W here's your office?
W here are your m ain markets?
How m any people are there in your
departm ent?
Do you have any factories in
Eastern Europe?
How m uch business do you do in the
Far East?
W hat are you working on at the m om ent?
How's business?
i We do 90 per cent of our business in

North America.
ii Yes, we have one in Hungary and one
in Poland.
iii
iv
V
information system.
vi
vii
viii
ix
Your business activities 13
Writing about your company
Parts o f the world; percentages
4 Read this statem ent, then write a statem ent about

your company (or one you know).
6 Write sentences about your company, using the

table as a guide.
Prada SA make satellite dishes.Their head office is in Paris,

but th e ir main factories are in IndiaThey are building a new
factory near Bombay at th e m om ent.They are developing a
new "m ini-dish".
a lot of/m uch/m any; make/do

5 Complete these sentences with:
- a lot of, a lot, much, many
- the correct form of make or do
e.g. - Are y o u ..... ...................... any profit?
- No, not v e ry ..........*V./Wrl'V..........
a - W hat does your c o m p a n y ............................ ?
- We sell shoes.
b W e .......................... ................................work for
Microsoft.
c - H o w ................... ........ sales reps do they have?
- N o t.....................
d W e .......................... .. parts for the car industry.
e We h a v e ................ ...........customers in France.
f - Are th e r e ............................ hotels near you?
- Yes, q u ite ................................
g We d o n 't ................
business in Central America.
h We a r e n 't..............
money.
?
i - W hat are y o u ...
- I 'm ...................... ..... a telephone call.
j - H o w ................... ........ time do you need?
- N o t.....................
k I like my job very ..
I I 'm .......................... coffee - would you
like some?
14 UNIT 4
eg
We; d?. fo-hp.yt.. 3 5 7 . .P'W blASjw&SS

. ..i.'H jrWe- F ftr.frx s f ...........................................
We do about
ten
per cent
(10%)
of our
business in
Western
Europe.
We import
about
fifty per
cent
(50%)
of our
materials
from
the Far
East.
We export
about
ninety
per cent
(90%)
of our
products to
South
America.
UNIT 5
jp j
The location of your company

Study notes
Some useful phrases

Where are your company's main offices?
Our head office is in Singapore.
Our engineers' offices are ...
... two kilometres away.
... five kilometres west of the city.
... ten kilometres to the south.
north
south
east
west
Do you have any distributors in Korea?

We have one in the south-west of the country.
south-west
north-west
south-east
north-east
Where are your production plants?

They are (They're) not far from Seoul.
Where are they exactly?
They're in Inchon.
It is (It's) a big city.
city
town
It's a small village.

village
place
Is it far from Pusan?

It's about 300 kilometres away.
It's about 300 kilometres from Pusan.
... your com pany's m ain ...

Our en gin eers' o f fic e s ...
Notice these examples of possessive nouns.
... m ain offices
Notice these regular plurals:
office
* offices
kilometre
* kilometres
distributor distributors
See also Reference Section 10.1 for com m on exceptions.
Our head office ...
Listen to these possessive adjectives.
Singular:
my your his
her
Plural:our your their
its
...i n th e so u th -w e st o f th e country.
Notice these prepositions:
It is south of the city.
It is in the south of the county.
See also Reference Section 20.12 for the points of the compass.
Is it far from Pusan?
Notice the propositions:
They are not fa r from Seoul.
It is about 300 kilometres aw ay (from Pusan).
300 k ilom etres
Numbers 100-1000
300 three hundred
900 nine hundred
360 three hundred and sixty
920 nine hundred and twenty
See Reference Section 20.1 for m ore examples.
The location of your company 15
Practice
Reading a map; compass points
Possessive adjectives and possessive nouns
1 Listen to the recording and m ark the places listed in

Box 1 on the map. Then write sentences giving the
location of the places in Box 2.
Box I
M anchester
D o ve r
Ipswich
Complete the sentences using the inform ation

below.
N am e
N u m ber
Company
Tinto Inc
6872 543
Non-Executive
Directors
Ray Bunghi
Mai Nixon
4002 356
3679 901
M anaging Director
Wallace Bright
6871227
Secretary
Cathy Fongello
6871 730
Sales M anager
Anne Grundig
6871 774
Secretary
Maria Cobb
6871 395
Brighton
Box 2
Plymouth
C ardiff
Birmingham
York
e.g. .The
[s.
i s ..
Tinto Inc.
........................................................ 6872 543.
........................................................ Wallace Bright.
........................................................ 6871 227.
........................................................ Ray Bunghi

and Mai Nixon.
....................................................... 4002 356 and

3679 901.
........................................................ 6871 395.
........................................................ Maria Cobb.
........................................................ Anne Grundig.
Dialogue
3 Fill in the gaps using the following words
and phrases.
about
m ain.-'
A:
B:
A:
B:
16 UNIT 5
away
place
exactly
th a t
far from
to the n o rth
W here's your a ....... !*$.)1S....... production?

It's in a b ..........................called Denia.
W here's c ......................... ?
It's in Spain.
A: But w here d ..........................?

B: It's e ..........................a hundred kilometres to the
w'est of Valencia.
A: Is it f ..........................Madrid?
B: Yes, Madrid is about 400 kilometres
g .........................., to the north-w est.
A: And how far is it from Marseilles?
B: Oh, Marseilles is about 900 kilometres
h ............................
Numbers 100-1000; plural nouns

5 Re-write the inform ation below using plural nouns
e.g. factory/730
&&&.............
f h .ir t ^ .^c^tjrpr j&s........................................
a salesperson/350 ......................................................
b boss/1 2 6 ....................................................................
c branch/248 ......... .....................................................
d shelf/580 ...................................................................
Writing about your company

4 Read the statem ent below, then write about your
company (or one you know).
e w om an/870 ..............................................................
f
m an/121 ...................................................................
g radio/690 ..................................................................
h com pany/916...........................................................
I w o rk fo r a com pany called DFG Electronics. Its a small

com pany w ith its main offices in Bristol. Bristol is about 120
miles w est o f London. O u r main sales office is in a place
called Slough, a to w n about 20 miles w est o f London. A
hundred and th irty people w o rk fo r th e company: ninety
men and fo rty w om an.
address/412 ..............................................................
The location of your company 17
UNIT 6
The layout of your company

Some useful phrases
Can you sign in please?
This is your visitor's pass.

The main building is that way.
This place is a warehouse.
The sales department is through those doors,
this
that
these
those
Where is (Where's) the service centre?
It is (It's) over there,
it's behind the main biock.
It's next to the sales department.
The entrance is opposite the showroom.
Study notes
This is you r visitor's pass.
T he to ile t is th a t w ay.
This I these are used with people or things that are near to
the speaker:
This is my boss. It's up these stairs.
That!those are used with people or things that are not near to
the speaker:
That woman is an accountant. Production is in those buildings.
... th rou gh th o se doors.
Notice these prepositions of direction. See also Reference
Section 17.3.
to
How do I find it?
Go down here.
Drive up there.
Walk along this road.

It's on the left,
road
corridor
left
right
The toilet is that way.

It's upstairs.
upstairs
downstairs
It's the second door on the right.
18 UNIT 6
past
... b eh in d th e m ain block.

Notice these prepositions of place. See also Reference Section 17.2.
B
straight on
- >
through
down
in
opposite
on
next to
in front of
between
.Ln R
on the left of
0
behind
Ln R
.
on the right of
Go d o w n here.
D rive up there.
Here, go I drive are imperatives. You form the imperative from
the infinitive.
to go Go along here.
to drive Drive down here.
You form the negative with do not:
(Do not) Don 'tgo that way.
[Do not) Don't drive this car.
See also Reference Section 5.
Practice
Identifying buildings
Dialogue
1 Listen to the recording and complete the key. The

speakers are at the main gate.
3 Fill in the gaps in this dialogue using the words in

the box.
along
on
behind
main /
block
place
entrance
that
how
your
A: That's the a .... .................production building

over there.
B: W hat's this b ..........................?
A: It's the testing area.
B: W here's c ..........................R&D section?
A: It's in the workshop and m aintenance
d ...........................
1
B: W here's e ..........................?
A: It's f ......................... the adm in building.
B: g ......................... do I find it?
A: Go h ......................... here, past the car park. It's
the second building i ..........................the left. The
j ......................... is opposite the main gate.
Giving directions
4
Demonstrative adjectives: this/that etc.
Complete the exchanges. You are at the Main gate.
Site plan
2 Write this, that, these or those in the gaps.

e.g. 'fh'fof..... building there is the conference centre.
a ......................... places on the left here are all
workshops.
b I s ................. path here the way to the m ain gate?
c Is the personnel section i n ............... offices here?
d The accounts departm ent is th ro u g h .....................
door over there.
e W h a t's......................... place here?
f
......................... room over there is my office.
g The paint shop is th ro u g h ......................... doors

over there.
I Conference centre
2 Testing area
3 Paint shop
4 C ar park
5 Main block
6 Main production building

7 W orkshops and Maintenance
8 W arehouse and Stores
(G oods Inwards)
9 Main gate
The layout of your company 19
a W here's the conference centre?
i f [s oy...tk\..
.WZXt.<?.,tk..t&shWfyM.zA-
...................................................................................
It's opposite the m ain gate.
.......................................................................................
It's next to the w arehouse and stores building.
AB
CC
TA
SP
PS
WM
d W here's the workshops and m aintenance block?

e
f
MG
It's behind the m ain block.
WS
W here's the car park?
SR
Main adm inistration

building
W M W orksho p and
Maintenance block
TA Testing area
W S W arehouse and stores
(G ood Inwards)
MG Main gate
AB
Prepositions o f direction
5 Complete the examples.
a
Drive . . . f f o n ? : t h e m ain gate.
- >~
W alk.......................here.
G o .............................................. this road.
CP
PS
SR
SP
CC
PB
C usto m er car park

Paint shop
Show room
Staff car park
Conference centre and
training dept.
Production building
| G o ......................the end of the corridor.
I
*
G o .......................... the stairs - don't use

the lift.
__,> W alk .......................the lift and it's the

'
first door on your left.
Q *
CP
.......................................................................................
It's on the right, next to the testing area.
- g
Go to the third floor. Come

.......................the lift and turn right.
W hen you g o .......................the
building, you will see a sign in front
of you.
Prepositions o f place
6 A m em ber of staff is showing two visitors round
PAX Ltd.
i Read the text and fill in the prepositions.
ii Make a simple plan and write a text for a visitor
to your company.
20 UNIT 6
This is the custom er car park, and that's the

showroom over there. This way please - we go
down here. That building on the left, a
the m ain gate, is the w arehouse and stores. And
that's the staff car park b .......................it.
c .......................front of us here is the paint shop.
And this, d .......................the right, is the main
production building. It's this way. The entrance to
the production building is there, on the right, and
that building e .......................is the workshops and
m aintenance block. We turn left here. That place
f .......................the m aintenance block is the testing
area. The building on the left, g .......................to the
paint shop, is the conference centre. Here's the
entrance. There's a canteen upstairs. Let's have
some coffee.'
UNIT 7
Meeting and welcoming

Some useful phrases
Good morning, my name is Bill Smith,
welcome to KPG.
I would (I'd) like to welcome you to KPG.
Good morning
Good evening
Good afternoon
How was your trip?

trip
journey
flight
It was fine.
Oh, good.
It was terrible.
Oh, dear.
Was the plane on time?
early
late
on time
were the arrangements OK?

Yes, they were. No, they were not (weren't).
This is Fran Cotton, our PR Manager.
How do you do?
Pleased to meet you.
Nice to meet you.
Nice to meet you, too.
I am (I'm) from France. I'm French.
I speak a little English.
I know a few words.
Study notes
H ow w as your trip?
It w as fine.
See Reference Section 1.1 for examples of the Past tense of to be
(was! were).
H ow do you do?
This phrase is used in formal introductions. You can answer:
How do you do?
(formal)
or Nice/glad/good/pleased to meet you. (informal)
Compare How do you do? w ith How are you?
How do you do?
How do you do? It's nice to meet you.
How are you?
I m fine, thanks. How are you?
N ice to m e e t you, too.
= It is nice to meet you, too.
Notice the use of too:
I'm from France.
I m from France, too.
I speak Spanish.
I speak Spanish, too.
Note that in the negative, we use either.
I don't speak Chinese.
I don't speak Chinese either.
I speak a little English.
I k n o w a fe w w ords.
A little is used with things you can't count:
a little sugar
a little coffee
A few is used w ith things you can count:
a few people
a few shops
Meeting and welcoming 21
Practice
Greetings and introductions
a few/a little
1 Listen to the people meeting. If it is a greeting, tick /

'Greeting'. If it is an introduction, tick /
'Introduction'.
3 Fill in the gaps with the words in the box.
eg- a
Greeting
Introduction
Nationalities and languages

2 Fill in the gaps in this table. Then write examples.
Make sure you can say your nationality and
language in English.
Country
Nationality
Language
Brazil
a ...................
b .....................
British
Chinese
Egyptian
French
Portuguese
English
China
Egypt
e .....................
c .....................
d .....................
Hungary
Japan
Russia
f ....................
French
Hungarian
Japanese
g .....................
h ...................
i .....................
Spanish
United States
j ....................
Russian
Spanish
English
e.g. .id
f i t t e r Spe-MS. ?ortiA<giA&&.
S k e s.rf r o VK BrfKifciL..............................
22 UNIT 7
cars in the car park

dollars /
Spanish
e.g. I have a few
Chinese phrases
m ilk
cash
.....
a
b
c
d
e
f
g
She has a little .........................She can pay.

Yes, I'd like a cup o f .........................please.
I speak a little .........................
I learnt a fe w ................... w hen I w ent to Beijing.
I know a f e w .........................
There is a little .......................in the bottle.
There were a fe w .........................
h A fe w .......................w eren't very friendly.
Simple exchanges
4 Match the responses to the prompts.
a
b
c
d
e
f
Welcome to I<PG.
Do you know any French words?
Good m orning.
Do you speak Chinese?
How are you?
It's nice to m eet you.
8 How do you do?
h How was your trip?
i
ii
iii
iv
V
vi
vii
viii
How do you do?

It was OK.
It's nice to m eet you, too.
Thank you.
Yes, a few.
I'm fine, thanks.
Good morning.
Yes, a little.
e.g. - Hello, Maria. How are you?

- Oh, hi. I'm very well. How are you?
Arabic w ords
coffee
people
Meeting an associate o ff a plane
The Past tense o f to be: was/were
5 Fill in the gaps in the dialogue, using the following

expressions.
6 Read the sentences used on the mobile phone at the

time. Then change the sentences into w hat was said
in the office two days later.
yes, it was
not
to o
dear
hi /
to
w ere
late
journey
te rrib le
A: Hello, I'm Sandy Atar.

B: a .... BJ.......My nam e is Max Trompowski.
A: Nice to m eet you.
B: Nice to m eet you b .........................
A: How was your c ........................ ?
B: It was d .........................
A: Oh e .......................Was the plane f .....................
B: g .........................
A: h .......................the hotel arrangem ents OK?
B: No, I'm afraid i .........................
A: Anyway, welcome j .......................Brussels.
On a mobile phone at the time:

e.g. Are you in New York?
a
b
c
d
e
f
g
W here are you?

How are your travel arrangem ents?
Are you in your hotel?
We aren't in the hotel,
We are in KPG's offices,
They are interested in o u r proposals,
But their purchasing m anager is concerned
about delivery times,
h Price isn't an issue.
In the office two days later,
e g
.ô iA m Na-w YprJC?
......................................................................................
......................................................................................
......................................................................................
......................................................................................
e
f
g
h
Meeting and welcoming 23
UNIT 8
The first two minutes

Some useful phrases
How are you? How is the family?
Fine.
Not too bad.
We are (We're) (all) fine.
How is (How's) business?
Is it going well?
It is (It's) going very well.
is this your first visit to the States?
How do you like New York?
I really like it.
it's very interesting.
How long are you here for?
I am (l'm) here for five days.
When are you leaving?
I hear you are (you're) leaving tomorrow
morning.
No, I'm leaving tomorrow evening,
w hat are you doing this afternoon?
I'm meeting our distributor.
Are you doing anything on Monday evening?
Yes, I am.
No, I'm not.
It's nice to talk to you.
It's nice to talk to you too.
Have a good stay.
Enjoy your stay.
24 UNIT 8
Study notes
H ow lo n g are you h ere for?
- How long are you staying (here for)?
W hen are you leaving?
Note that the Present Continuous tense is often used for the future
w hen the action is already planned.
See Reference Section 2.2.I hear you are leavin g ...
We often use I hear, I understand, I see w hen we already know
about a plan.
7 hear Sara is leaving the company.
I understand we 're leaving at five o 'clock.
... to m o rro w m orning.
The parts of the day: morning, afternoon, evening, night.
Notice these expressions:
This afternoon
Tonight
Tomorrow morning
Monday afternoon
... on M onday even in g.
Listen to the days of the week. Notice these com m on
abbreviations.
Mon
Tue
Wed
Thu
Fri
Sat
Sun
See Reference Section 20.7 for days of the week.
Practice
A chance m eeting in Japan
Present Continuous used for the future
1 Listen to the dialogue. Are the sentences below true

[Tj or false [~Fl?
4 Imagine a colleague is asking about your plans.

Write answers to the questions,
a The speakers work in the same team,

b The visitor likes Tokyo very m uch,
c
He knows Tokyo well,
d He is in town for two days,

e He is leaving on Tuesday evening,
f
The speakers are m eeting again tomorrow.
Time references: parts o f the day

2 Write the correct prepositions in the gaps. Note that
in some cases, no preposition is needed.
e.g. W hat are you doing tom orrow ?

X.W vjSi.tiHkg'..5pvH,e- C4AsfovK&rs...................
a W hat are you doing later today?

b Are you doing anything tom orrow m orning?
c W hat are you doing tom orrow afternoon?

d Are you doing anything the day after tom orrow ?
e W hat are you doing this w eekend?
e.g. He is leaving M ad rid ....Tuesday morning.

a
She is visiting her d istributor.............. tom orrow

morning.
b They are flying h o m e .............. Saturday

afternoon.
c We are taking the sales team to a restaurant
.............. this evening.
d He's going h o m e ................ W ednesday - his flight
i s .............. the m orning.
W hat are your plans for next week?
understand/hear/believe, etc.
5 Think of people you work with, and write
examples. Use the table as a guide.
hear
e The design team are w o rk in g ...............tonight the deadline i s ...............tom orrow morning.
We
W e're m eeting a g a in .......................... the morning.
g The custom er is collecting the sam ples..............

this evening.
Days o f the week

3 Write
M on
Tue
Wed
Thu
believe
understand
see
I kfiAr yrplA
you are leaving in the

m orning.
you speak Chinese.
you know m y boss / my
manager.
you are visiting Hong Kong
next week.
tom orrow
these abbreviations in full.

......................
Fri ......................
......................
Sat ......................
......................
Sun ......................
......................
The first two minutes 25
UNIT 9
Partings and thanks

Some useful phrases
Many thanks for your help.
Thank you for everything.
It is (It's) my pleasure. Not at all.
No problem.
You are (You're) welcome.
Call me on Monday.
I will.
Do not (Don't) forget to send those figures.
I (will not) won't.
I will (I'll) email you next week.
week
month
year
I'll see you in the spring,

spring
summer
autumn
winter
at Christmas in the New Year
in January
in February
We'll see you in February.
Give my regards to your MD.
Say'hello' to your wife.
I will.
You must visit us again soon.
And you must come and see us.
See you soon.
See you.
Keep in touch.
Goodbye.
Bye.
26 UNIT 9
Study notes
Call m e o n M onday.
We use the imperative form in informal requests.
See Reference Section 5.
Give my regards to ...
Send me an email/text message.
D o n o t forget to sen d th o se figures.
Note the negative imperative.
Don't worry - it's OK.
Don't tell John.
But be careful - the imperative in English can sound impolite.
I w ill e m a il y ou n e x t w e e k .
We use will for promises:
I'll see you soon.
I'll call you on Monday.
...i n t h e spring.
The seasons: spring, summer, autumn, winter.
Notice also these prepositions:
in the New Year
during Ramadan
at Christmas
at Carnival Time
at Easter
at Chinese New Year
... in January.
Listen to the m onths of the year. Notice the common
abbreviations. See Reference Section 20.7.
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
You m u st visit us ...W e use must in invitations.
See Reference Section 7.4.
Practice
Goodbyes and thanks
Prepositions: months and seasons
1 Listen to the dialogue and tick [/] the examples

you hear.
3 Fill in the gaps with a preposition, if necessary,
W hen are you leaving?

Have a good flight.
Thanks for your help.
Sec you next week, then.
I'll email you next week.
Don't forget to call me.
Remember me to your wife.
Keep in touch.
Say 'hello' to Maria.
Will in promises
2 Make a dialogue from the sentences below. Then, if
possible, practise the dialogue with a partner.
Visitor
Bye.
I will.
I w on't.
And you m ust visit us.
Thank you for
everything.
H ost
Thanks - we will.
You must visit us again
soon.
You're welcome. Don't
forget to call us.
Have a good flight. And
give my regards to your
colleagues.
e.g. I'll ring y o u .... ......... M arch.

a
I'll call y o u ..................... next September.
b Come and see u s .......................Carnival time.
c Your next visit will b e .......................Ramadan.

d You m ust visit u s .........................the spring.
e
I'll see y o u ......................Easter.
I'll write to y o u .................................. March.
I'll see y o u ......................the New Year.
Imperatives
4 Sort out the jumbled sentences.
e.g. please/m e/tom orrow /call/m orning
(UKtt vk& fpiKorrow y^pr-ni'n^.
a
let/this/please/know /m e/evening
touch/keep/in/please
again/see/soon/you
d forget/don't/send/the report/m e/to

e m e/rem em ber/your/secretary/to
f
you/for/everything/thank
g hom e/journey/good/a/have
e.g. _
YoiA V
Ve
. Op'n f -fo r g e t \ o
yplA
^.M
C ,M 1^5.
Partings and thanks 27
UNIT 10
Setting up a meeting
Some useful phrases
What is (What's) the date?
It is (It's) April the 25th.
Are you free today?
How about tomorrow?
Is the morning OK?
Can we meet in the evening?
morning afternoon evening
Can you make Friday?
Can you make the meeting on Friday?
meeting appointment conference
Yes, I can.
No, I cannot (can't).
I am (l'm) afraid I can't make it.
I'm afraid I can't make the 26th.
I can't make it till the 27th.
I can't make it till 3.30 on the 27th.
OK, let us (let's) meet on the 27th.
I will (I'll) see you ...
... at four o'clock.
... in the afternoon.
... on Saturday.
... on April the 27th.
That is (That's) fine.
See you then.
28 UNIT 10
Study notes
W hat is th e date?
April 25th - April the twenty-fifth
25th April ~ the twenty-fifth of April
In emails, the -th is often omitted:
25 April 2007
Can w e m e e t in th e even in g?
Sec Reference Section 7.1 for examples of can.
Can you m ak e Friday?
We often use the verb to make w ith arrangem ents:
I can make three o 'clock.
I can 7 make Friday.
Note th at w hen make has an object (the meeting, it, etc.), we use
a preposition:
I can make the meeting at three o 'clock.
She can't make it o n April the 25th.
See Reference Section 17.1 for prepositions of time.
N o, I can n ot.
Notice th at cannot is one word.
... till th e 27th.
till = until. See Reference Section 20.2 for ordinal num bers
(26th, 27th etc).
...t il l 3 .3 0 ...
This is: half past three or three thirty.
See Reference Section 20.6 for telling the time.
... let's ...
We use let's in suggestions.
Practice
Two meetings
1 Listen to the phone calls and complete the inform ation below.
Call 1
Call 1: Can Carla m ake it? .....
Call 2
C all2: Can Mr Galis make it?.
Type of m eeting
Day/Date
Time
Arranging a meeting
2 Read the messages, then num ber them in the correct order,
a
0 00
D elete
CD
In
m.
R eply
R e p ly A ll
F o rw a rd
C o m p o se
to r
M a ilb o x e s
In
IS .
j____
G et M ail
D elete
R eply
&
R ep ly A ll
g |
F o rw a rd
/
C om pose
f 4
L t-'
M a ilb o x e s
-v
i___ 1
G et M ail
Dear Rudi
Dear Stella
The meeting is now at 1.30 on the 22nd in DHK's office in

Paris. Hope you can make it.
1.30 on the 22nd is fine. W hat is DHK's Paris address?
Rudi
Regards, Stella
t) O O
$
D e le te
In
fi;
R eply
m
R ep ly A il
m
F o rw a rd
O l
7
&
czj
C om pose
M a ilb o x e s
G et M ai!
6 0 0
D elete
In
M fe
l ||
Reply
R ep ly A ll
a
F o rw a rd
/
C om pose
fsli
H tf'
M a ilb o x e s
:___ 1
G et M ai!
Dear Stella
Dear Rudi
I'm afraid I can't m ake it. I have a m eeting in Paris in

the m orning. But I'm free in the afternoon.
Can you come to a meeting with DHK in our Berlin office at

9.30 tomorrow morning?
Yours, Rudi
Regards, Stella
Setting up a meeting 29
Dialogue
Now write the following in words.
3 Put this dialogue in the correct order. Then practise

it w ith a partner, if possible.
j
k
1
m
n
o
p
q
Yes, that's fine.

Are you free on
Thursday?
How about Friday?
OK.
Yes, that suits me
very well.
/ No, I'm sorry, I can't.

y Can you m ake W ednesday?
Can you m ake
three o'clock?
Good. See you then.
I'm afraid not.
^
1 1 -3 0 ...........................................................................
6 .1 5 ..............................................................................
17 J u n e .......................................................................
21st M a rc h .................................................................
12/9/06 ......................................................................
25/2/16 ......................................................................
1899 ............................................................................
1985 ............................................................................
can/can't; use o f make in arrangements
.C rte
y*fSY&. W&dw&sdixyr'?
Uo} X vK S o rry jj T .c & ti ! ...........
5 Change the sentences as shown,

e.g. I can't make the 23rd.
(lu n ch )
a
b
c
d
Dates and times
Write the following in figures.

e.g. tw enty-third
....2..?)T.4..
g
a the sixteenth of October nineteen

ninety-nine
...............
b May the third tw'o thousand and nine ...............
c six twenty-five
...............
d seven thirty-five
...............
e eleven o'clock
...............
f sixteen hundred
...............
g two thousand and ten
...............
h nineteen sixty-eight
...............
i ninetieth
...............
30 UNIT 10
.Q -.Q -.'W :./.'W.'HC-k. o-n fke- 2 .3 rd .
We can make eleven o'clock.

(the meeting) ............................................................
Can he make Wednesday?
(the ap p o in tm en t)....................................................
She can't m ake June.
(the sales conference) ..............................................
I can't make the morning.
(the a p p o in tm en t)....................................................
They can make tomorrow.
(the breakfast meeting) ...........................................
We can't make 4.30 tom orrow afternoon.
(the sales m e e tin g )...................................................
Can they make 20..?
(the conference) .......................................................
He can make the 16th.
(the three o'clock m ee tin g )....................................
UNIT 11
Confirming arrangements
Some useful phrases
I am (I'm) calling about our arrangement.
I'm calling to confirm Tuesday's meeting,
calling
phoning
writing
meeting arrangement plan
Can I check the day?
the day
the time
the place
the details
Can I check the details?
Go ahead.
Is it at 9am or 9pm?
It is (It's) at 9am.
Is that right?
Yes, that is (that's) right.
Are you still OK for Monday?
We are (We're) meeting for lunch.
Is that still OK?
Do you know when it is (yet)?
Do you know where it is (yet)?
Do you know if you can make it (yet)?
Could you let me know?
Thanks for reminding me.
Study notes
I am calling to confirm ...
= I am calling in order to con firm.
Here, to - in order to.
... Tuesday's m eetin g .
Compare:
Canyon come to the meeting on Tuesday?
Can you come to Tuesday's meeting?
Sec Reference Section 7.1.
... 9am or 9pm ?
am - ante meridien (Latin) = before 12.00/noon.
pm - post meridien (Latin) = after 12.00/noon.
A re you still OK for M onday?
D o you k n o w w h e n it is yet?
Yet norm ally stands at the end of the sentence.
Still normally stands before the main verb [meet).
Are we still meeting for lunch?
But after the verb to be.
I am still on the phone.
D o you k n o w w h e n ...?
D o you k n o w w h ere ...?
D o y ou k n o w if ...?
Compare these examples:
When is it?
Do you know when it is?
Can you make it?
Do you know if you can make it?
See Reference Section 14.
Confirming arrangements 31
Practice
Confirming time and place
Dialogue
1 Listen to the recording and complete and/or correct

the schedule.
3 Fill in the gaps in the dialogue using the words in

the box.
M eetin gs
Tim e
R oom
Tuesday's m eeting
W ednesday's m eeting
11.00
10.00/11.00
317
ahead
know
still
c o n firm /
Pauls
ten
details
right
A: I'm calling to a
this b .......................
m anagem ent m eeting. Can you c ..................... it?
Embedded/indirect questions
2 Change these questions, using the verb in brackets
as shown.
e.g. W here is the m eeting?
Do
is ? .........
Cft-H ^jp-U fe-M wte- wkere- f k e .

C-ti-14 I cb&cjc wke-re.
check
make
w eeks
is?
!r?^. .!.-??.........
a W hat time is it? (know)
B: I'm not sure. Can I d .........................the

e ........................ ?
A: Of course. Go f .........................
B: It's in g .....................office. Is that h ..................... ?
A: Yes, that's right.
B: And it's at i .........................?
A: No, it isn't. It's at eleven. Is that j .........................
OK?
B: I don't know at the m om ent.
b Is the m eeting going ahead? (tell)
A: Could you let me k .........................?

B: Yes, of course.
W hat day is it? (check)
still/yet
d Is it on M onday or Tuesday? (knowr)
e W ho is coming? (tell)
Is it in Room 407? (check)
g How m any people are coming? (know)
h Can you make it? (know)
32 UNIT 11
4 Write the questions using still or yet.

Meetings
Time
Place
Monday's
meeting
a 9am
b Room 503/509
W ednesday's
m eeting
c .....................
d Conference room
Thursday's
m eeting
e 2.00/3.00
f .....................
Friday's
meeting
Saturday's
meeting
i 7pm
12.00
h Boardroom
j .....................
Is.
i.-n^;.S.tiM..Q-.t.
Yesterday's conversation,
Tuesday's meeting, etc.
fry*-.?
Do ."WH4. K ^ W .i .j.t..S.m .Ropwt
5 Fill in the gaps in the table, then write examples of

your own.
503 or..509..^f.?..................................................
.P..
wfarZIA.
The conversation
yesterday
..
= ........ Y
c.O'HVersA.'f"ion
a ..................................
= Tuesday's m eeting
The conference in July = b .............................
.VkG-zt.iWff..i$../tt&.?.........................
= Tomorrow's
appointm ent
f
g
The arrangem ents for

Saturday
= d .............................
h
i
e ............
= 2010's plans
to/in order to
6 Write examples, using the table. Then, think of your work: w hat are you doing and why?
e.g. .1.
I am
I am
He is
She is
We are
They are
ABC fp /i^yi Ord&r f o

calling ABC
flying to Japan
writing to Maria Bush
emailing John
going to Mario's
going to their website
P /u f.
to
in order to
!.1*^
have a coffee.
tell him the new room num ber.
check the address.
visit a customer.
thank her for lunch.
find out the time of the meeting.
Confirming arrangements 33
UNIT 12
Changing plans
Some useful phrases
l am (I'm) afraid, we will (we'll) have to ...
... change the room.
... start earlier.
earlier later
Can we change the time of the meeting?
Can we change it to next week?
this week
next week
this month
next month
Why? What is (what's) the problem?
Why do you want to change it?
Because the conference room is booked,
booked
reserved
occupied
Can we have the meeting in your office?
Why don't (do not) we meet in the afternoon?
Will the room be free by two o'clock?
I will (I'll) find out.
I cannot (can't) make it then.
I have to meet a client.
I will not (won't) be back by two.
Will you be back before six?
before six after seven
Yes, I will.
No, I won't.
OK, let us (let's) meet at 7.30.
34 UNIT 12
Study notes
... w e w ill h ave to ch an ge th e room .
See Reference Section 3.4 for examples of the Future tense
w ith will.
... earlier/later
These are comparatives forms:
early - earlier
late - later
Why? B ecau se ...
Why - asking for the reason.
Because-giving the reason.
W hy d on 't w e ...?
This is a way of making suggestions.
Why don't we change the room?
I h ave to m e e t ...
Notice that have+ infinitive (to meet) expresses obligation.
I have to work on Saturday morning.
I don't have to speak English in my job.
... let's m ee t at 7.30.
This is another w'ay of making suggestions.
Let's change the time.
Let's change the room.
Practice
w hy a n d b ecau se
have to
1 Listen and m atch the questions (a-d) with the

explanations (i-iv).
3 Write true sentences about you and your company

using have to.
D ialogu e 1
a W hy can't they m eet on the 16th?
b W hy are they m eeting after three o'clock
on the 18th?
e.g. My secretary/speak English/in job.
& c r e - _ f . d . o & s i A . f kMe- f o spfi-flJC
i_.sk m. k & r^J o b ..................................
EH
a I/read French at work.
D ialogu e 2
c Why will they have to change the time of
next m onth's finance meeting?
d Why don't they m eet in her office?
b My colleagues/write faxes in Arabic.

EH
c My boss/use English on the phone.
i Because all the m eeting rooms are booked.

ii Because the conference room w on't be
free till then.
iii Because the sales director will be in
the States.
iv Because six people are coming to the
meeting.
d The sales reps/speak Russian with customers.

e I/w rite reports in English.
f
Wi II/Wi 11 n o t
My secretary/understand instructions in
Spanish.
I/speak to visitors in English.
2 Write questions using the table. Then answer the

questions.
Will
your colleagues
your m anager
the m eeting room
your assistant
your family
Reception
you
check our security passes?

be away next week?
be free this evening?
be in the office tom orrow?
be back by 6pm?
be at work on Saturday?
be in Tokyo next Monday?
e.g............................................. WiM ,yr01Arb e - jif
i/yvrfc
oia
SfofiArdtWt?
Changing plans 35
Dialogue
Your colleagues have to speak English on the

phone.
Your assistant has to be in the office tomorrow.
He can change the appointm ent to Friday.
4 Fill in the gaps in the dialogue using the words and

phrases in the box.
after lunch
back
at six o'clock then
booked
find o u t
th e problem w e ll /
free
w hy d o n t w e
A: I'm afraid a ...we,... have to change the time

of Tuesday's meeting.
B: Why, w hat's b .........................?
A: The conference room is c ...........................
B: Can we have the m eeting d .......................... in
the afternoon?
A: I'll be in Brussels e ...........................
B: Will you be back f .........................?
A: No, I w on't. I w on't be g .........................till
Wednesday morning.
B: h .........................m eet at ten o'clock on
W ednesday?
A: OK.
B: Will the conference room be i .........................
then?
A: I don't know. Can you j .........................?
B: Yes, OK.
Suggestions
6 The meetings below have problems (a -f). Make
suggestions that will solve the problems.
S u g g estio n s
Lets ...
Could w e ...
e.g. You'll be back from lunch by 12.30.

\AJif y o u be Jbac-K. row, lu w a k b y .12.2.0?....
y.fi-.-S;. I .wi 11.. /.. N.j..X .
a
.. t ................................
(4.15)
You have to speak English in your job.
We can change the time to three o'clock.
36 UNIT 12
.........
Room 203 is occupied.

(Room 204) .........................................................
I have to see some customers in the morning.

(m eet/afternoon) ...............................................
c Three people are away on Tuesday.

(Wednesday) ........................................................
d
The room is too small for 15 people.

(change r o o m ).....................................................
Harry has to leave at 12.30.

(begin earlier) ......................................................
Their train doesn't arrive till 11.30.

(start later) ...........................................................
You'll be hom e by 5.00.
W e c o u ld ...
W h a t a b o u t...
e.g. Jack can't make the m eeting at 3.1 5.
Questions and short answers

5 Write the questions. Then write short answers.
W h y d on t w e ...
H o w a b o u t...
UNIT 13
Dealing with the

Some useful phrases
I am (I'm) calling about the meeting.
Could we postpone it?
I'm calling to ask if we could put it off.
postpone
put off
cancel
call off
Why? What is (What's) the problem?
What's wrong?
There is (There's) a security alert.
The airport is closed.
There's a crash. The motorway is blocked.
Our system is down. We cannot (can't) access
the files.
Three members of the team are down with
a virus.
My plane is delayed.
I'm afraid I'm not going to make it.
I'm sorry to hear that.
When do you think you can deliver?
When do you think you can make it?
Could we postpone the meeting till Wednesday?
I think we have to cancel it.
I'm sorry about this.
That's OK. Don't worry.
I can't make it either.
We have a problem too.
I will (i'll) call you when I get back to my office.
Study notes
Could w e p o s t p o n e ...?
Could is often used in requests.
... p u t it off.
Notice: put off - postpone
call off - cancel
You can say:
Could we put off the meeting?
or Could we put the meeting off?
or Could we put it off?
but not Could we put off it?
... I'm n o t going to m a k e it.
See Reference Section 3.3 for examples of going to + infinitive
(to make) used for the future.
I can't m ak e it either.
We h ave a problem too.
either/too = this is also true for me.
either:
I can't make it.
I can't make it either.
I don't like delays.
I don't like delays either.
too:
We have a problem.
We have a problem too.
I'm stuck in traffic.
I'm stuck in traffic too.
(Stuck is the past of stick - it is an irregular verb.)
See Reference Section 18.11 and 18.12.
Deaiingwith the unexpected 37
Practice
Cancelling/postponing
call off/put Off
1 Listen and m atch the arrangem ents w ith the

reasons for cancelling or postponing.
e.g. Are you going to cancel the m eeting?
a Tuesday's m eeting
b W ednesday's appointm ent
c Thursday's m eeting
d Friday's conference call
i security alert
Rewrite these examples using put off or call off.
A re
or
A re
_fo_c.ciJo-f-f f k e vueef m ^ ?
to
;fk e w teef jVng-.
a Could we postpone it?

b I can't postpone Tuesday's appointm ent.
ii IT problems
c
iii illness (flu)

iv job not finished
d They can postpone it, if they want,
too/either
e You don't have to cancel the conference.
2 Reply to the examples using too or either.

e.g. W e're not ready.
We- V e - n o f
a
He will have to cancel it.
e - ifk e - r ..........
Will they postpone the arrangem ent?
g She w on't postpone Friday's conference.
I'm not well,
b I don't like meetings,
Dialogue: unexpected problem
4 Fill in the gaps in the dialogue using the words and

phrases in the box.
I have a cold,
d W e're very busy,

e
I can't m ake M onday's meeting,
I have a virus,
g I w on't be back by Friday,

h That suits me.
38 UNIT 13
about y
problem
A:
B:
A:
B:
A:
dow n everything going to how about

postpone put it o ff so rry suits sorry
I'm calling a ... k k o w f.... 0ur lunch date.

Is b ......................OK?
No, I'm afraid not. Could we c ......................?
W hat's the d ..................... ?
I'm afraid I'm not e ......................make it. Two
members of my team are f ............... with a virus.
B: I'm g ....................to hear that.
A: Thanks. I'm calling to ask if we could
h ......................it till next week.
B: No problem. W hen do you think you can
make it?
Intentions and plans - going to
A:
B:
A:
B:
i ......................this time next week?

Yes, that's fine.
I'm j ......................about this.
Don't worry. Next week k ........................ me
better.
A: Thanks - see you next week.
6 Write examples from your work.

a
Q uestions
W hat are you going to do?
W hen are they going to deliver?
could in requests
5 Match the requests (a-g) with the explanations
(i-vii).
a Could we postpone the m eeting ?

b Could we cancel the conference call?
c Could we get a lift w ith you?
d Could I use your phone?
e Could I book a m eeting room, please?
f Could you move your chair, please?
g Could you open the window, please?
i
ii
iii
iv
V
vi
vii
It is very hot in here.

The JKW team are coming at 11.30.
We have an IT problem.
I'm stuck in traffic.
I can't see the screen.
My mobile isn't working.
There are no taxis.
b S ta tem en ts
I'm going to be away next week.
Pedro is going to call you wTien he gets to
the office.
N egatives
I'm afraid I'm not going to make the meeting.
Eva isn't going to be back in the office till
Tuesday.
Dealing with the unexpected 39
UNIT 14
Explaining and apologising

Some useful phrases
lam (I'm) sorry...
...I'm late.
... I forgot our appointment yesterday.
...I missed the meeting.
I apologise for missing the meeting.
What happened?
I had to see a client.
I had to finish some work.
I had to take my wife to the doctor,
husband
wife
son
daughter
What is (What's) wrong with her?
She is not (isn't) well.
She has a cold.
cold
cough
sore throat
Did you miss the plane?
Did you have a problem with the train?
Did the meeting finish late?
Did you lose the address?
Yes, I did.
No, I did not (didn't).
I wanted to phone, but I didn't have your
number in my address book.
in my mobile
in my address book
your number
your contact details
Don't worry.
That is (That's) OK.
Study notes
...I forgot our a p p o in t m e n t ...
Forget is an irregular verb - the Past tense is forgot.
See Reference Section 19 for a list of com m on irregular verbs,
e.g. have * had |
come came -:
take
took
$
see
saw
... I m issed th e m eetin g .
Miss is a regular verb - the Past tense is missed.
Most regular verbs take -d or -ed in the Past tense,
e.g. want wanted
phone phoned
like
liked
See also Reference Sections 2.1 and 2.5.
I had to see a clien t.
I had to fin ish so m e w ork.
have + infinitive [to seeI to finish) expresses obligation. Had is the
Past tense.
... to ta k e m y w ife to th e doctor.
Some family members:
husband/wife
son/daughter
uncle/aunt
grandfather/grandmother
She h as a cold.
Some com m on ailments:
a cough/a cold
a sore throat/a headache
Notice th at we say:
I have a cough/cold
but I have fin (not a flu)
father/mother
a virus/flu
Practice
Explanations and apologies
Dialogue
1 Listen to the conversations. M ark the statements

true [T] or false [T].
3 Fill in the gaps in the dialogue using these words.
She missed the m eeting because she

didn't have the address.
11 She forgot about the meeting.
iii
There was a problem with a delivery.

She forgot the conference call because
she has a bad cough.
11 She had to take her son to the doctor.
iii
She had to take her son to the hospital.

He didn't contact Mr Zarh because he
was very busy.
li He didn't have the contact details.
iii
He had to take someone to the airport.
EH
J
EH
did
didnt have
forget
did you
had
w anted
didnt
happened
missed /
A: I'm sorry, I a ....JUkiss^d... the meeting.

B: Did you b ......................?
EH
EH
EZ3
EH
EH
EH
A: No, I c ........................
B: W hat d ......................?
A: I e ........................ to finish some work.
B: f ................................................ finish it?
A: Yes, I g .........................I h ....................... to phone
you, but I i ......................your num ber in my
address book.
The Past tense
Family members and common ailments
2 Fill in the gaps - affirmative (+) or negative (-).
4 Write examples using the table.
e.g. + The m eeting finished late.
- T k e VK.e:e'.f i.'Hg. did-n ]f.
e.g..M'g-..k ^ s im W k?LS a .bcud yiriAs., I kad. fo

i.-w5k iVf'e-.
tM Z hiY* fp. f.h doc.for.
a + He lost the phone num ber.

My
b + ...........................................................................
c
She didn't w ant to phone,
+ They forgot the meeting.
d + .........................................................
-
husband / wife
son / daughter
father / m other
brother / sister
uncle / aunt
grandfather /
grandm other
has
a (bad) cough.
a (bad) cold.
a (bad) sore throat.
a (bad) headache.
a (bad) virus.
(bad) flu.
(bad) toothache.
We didn't miss the appointm ent,
e + He tried to call.
f +........................................
I had to take
him
her
to the doctor.
to the dentist.
to the hospital.
- 1 didn't have to see a client,

g + We took a client to the airport.
Explaining and apologising 41
UNIT 15
Making contact by phone

Some useful phrases
Is it possible to speak to Mr Semler?
Can I have extension 123, please?
Could you put me through to Anna Choi, please?
Just a moment, please.
Hold on, please.
One moment, please.
You are (You're) through now.
Who is (Who's) calling, please?
Can I have your name, please?
Yes, this is John Brown from CTG.
Brown. That is (that's) B-R-O-W-N.
Could you repeat that, please?
Is that Mr Semler?
Speaking.
This is Ed Roza from BRAC.
Good morning, Mr Roza.
Thank you for calling.
I am (I'm) calling about the meeting.
It is (It's) about the review meeting.
Hello, is that Peter?
No, this is Hans.
Hello, Hans. It's John here.
Hello, John.
What can I do for you?
Study notes
Is it p o ssib le to sp eak to ...?
We can also say:
Could/Can I speak to ...?
I would like to speak to ...
Could you p u t m e th rou gh to ...?
Put through = connect
Notice the word order
Put
someone
you
me
through to
John.
extension 101.
H old on , please.
Hold on - wait
Yes, th is is Joh n B row n ...
Is th a t Mr Sem ler?
Notice the use of this/that in telephoning.
This is John = Iam John (generally not used on the phone).
Is that Mr Kay? - Are you Mr Kay? (generally not used on
the phone).
H ow do you sp ell that?
See Unit 2 for the pronunciation of the alphabet in English.
See Reference Section 20.4 for telephone alphabets.
Speaking.
Note this reply to the question: Is that Mr Semler?
We can also say:
Mr Semler speaking.
This is Mr Semler.
It's Joh n here.
It's John here. = I am John (generally not used on the phone).
42 UNIT 15
Practice
Getting through
Dialogue
3 Complete the gaps using the words and phrases in

the box.
i Listen to the phone calls. How do speakers begin

the calls?
a
.....................................
.....................................
c
d
.....................................
.....................................
in the accounts
departm ent, please?
Bernard Lutz's
secretary, please?
the sales departm ent?
the legal departm ent,
please?
ii Now listen to the calls again. W hat is the last

sentence?
a One m om ent, please,
b Hold on, please,
c No, this is the HR departm ent,
is that
fine
how are
this is
can I do
help you
its about
can I speak /
through
one m om ent
A: a .... ................................. to Mr Badman please?

B: b
, please. You're
c .......................... now.
A: Hello, d ....... .................. Mr Badman?
C: e ................... ...... Jon Gratz.
A: Hello, Jon. f ...........................you?
C: g ................... ...... , thanks. W hat
h ...................
for you?
A: Well, i .......... ............... the Ugandan business.
C: Right. How can I j .......................... ?
d Just a m om ent, please.
Is it possible...?
4 Write examples using the information in the table.
Using a spelling alphabet

2 Read the American telephone alphabet. Then
practise spelling your nam e and the nam e of your
company using a telephone alphabet.
e.g. This is Ben Ozikis - that's B for Baker, E for
Easy, N for Nan, etc. (Or: that's B Baker, E Easy,
N Nan, etc.)
THE AMERICAN ALPHABET
A for Able
J for Jig
B for Baker
I< for King
C for Charlie
L for Love
D for Dog
M for Mike
E for Easy
N for Nan
F for Fox
0 for Oboe
P for Peter
G for George
H for How
Q for Queen
I for Item
R for Roger
Is it possible
Is it possible for you
Is it possible for me
Is it possible for us
Is it possible for your
assistant
to p u t me through to Mr
Smith?
to speak to someone in
Sales?
to call again in the
m orning?
to give him /her a message?
S
T
U
V
w
X
Y
for Sugar
for Tare
for Uncle
for Victor
for William
for X-ray
for Yoke
for Zebra
to give me his/her mobile

num ber?
to have your direct
num ber?
to email the report?
to hold on?
to m eet later?
e.g. Is it possible to put me through to Mr Smith?
Making contact by phone 43
UNIT 16
Dealing with incoming calls

ft
Some useful phrases

Who is (who's) calling?
It is (It's) Ted Black.
Can I speak to Mrs Martinez, please?
I am (I'm) afraid she is (she's) away from her
desk at the moment.
She's at lunch.
She will (She'll) be away until Tuesday.
She'll be away for a week.
You are (You're) through to the wrong
extension.
You need extension 417.
Hold on, I will (I'll) transfer you.
Can you call back later?
Can he call you back later?
Can I take a message?
No, thank you. I'll call back.
I'm sorry, I cannot (can't) talk now.
I'm with a customer.
I'm driving.
Could you call back ...
... at 3.15 (a quarter past three)?
... at 3.30 (half past three)?
... at 3.45 (a quarter to four)?
Do you have my mobile number?
I'm on extension 3456.
44 UNIT 16
Study notes
W ho is calling?
Here who is the subject of the sentence.
But in Who did you speak to? who is the object of the sentence.
See Reference Section 14.1 for wh- questions.
... sh e is a w a y from her d esk ...
Notice the prepositions:
He/She is at lunch.
He/She is in a meeting.
He/She is on holiday.
He/She is out of the office.
He/She is on the phone.
She w ill b e aw ay u n til Tuesday.
- She will be back in the office on Tuesday.
She '11 be away for a week.
= She will be away for a period of a week.
Note that u n til-till
See Reference Sections 3.4 and 18.6.
... at 3.15 ...
You can say three fifteen or a quarter past three.
... m y m o b ile num ber?
Notice also:
my direct number
our main number
our fax number
my extension number
Practice
Dealing with calls
for and until/till
1 Listen and m atch the caller's questions with

Sarah's replies.
3 Write examples using the inform ation in the table.
a Good m orning, can I speak to Brenda,

please?
b Can I speak to Mrs Opres, please?
c Do you have her email address?
d W hen do you expect him back?
e Could you transfer me?
f Do you know w'hen she'll be free?
g Do you know how I can contact Jane?
h Hello, is Dave there?
i At about 3.30.
ii I'm sorry, but I'm in a m eeting at the m om ent.
Could you possibly call back in about half an
hour?
iii No, I'm afraid he's out with some customers.
iv I'm sorry, I don't know w hen the meeting's
going to finish. Can I ask her to call you?
v I think you are through to the wrong
extension.
vi She's out of the office today. Do you have her
mobile num ber?
vii I'm afraid she's in a m eeting at the m om ent.
viii It's jane.c@lrc.com
Times
2 Write these times in words.
e.g.
a
b
c
d
e
f
g
5.55
Ojr.fiiv&fp sjX
6 .0 0 .......................................................................
7 .1 5 .......................................................................
8 .3 0 .......................................................................
9 .4 5 .......................................................................
10.25 ....................................................................
1 1 .4 0 ....................................................................
1 2 .5 0 ....................................................................
I
He
She
Mary
John
etc.
will be
away from m y/his/

her desk
out of the office
on holiday
fo r...
u n til...
till...
at lunch
in a meeting
w on't be
back at m y/his/her desk

back in the office
back from holiday
back from lunch
out of the m eeting
e.g. I will be away from my desk for tw enty minutes.

I w on't be back at my desk until 4.30.
Who
4 Make questions beginning w ith Who ...?
Who is the subject of the sentence,
e.g. Someone is calling.
.....W ko
i
?
a Someone is dealing with this.
W ho ........................................................................... ?
b Someone took this message from AIT.
W ho ........................................................................... ?
c Someone spoke to you w hen you called?
W ho ........................................................................... ?
Who is the object of the sentence,
e.g. She is talking to someone.
...... W ko is ske-.
i
f o ? ................................
d You are calling someone.
W ho ............................................................................?
e You w ant to speak to someone.
W h o ............................................................................?
f She spoke to someone w hen she called.
W ho ............................................................................?
Dealing with incoming calls 45
UNIT 17
Leaving and taking messages

Some useful phrases
Can I leave a message?
Could you say (that) Mrs Gitto phoned?
Yes, of course. I will (i'll) tell him.
Mr Sato is not (isn't) here at the moment.
Could you tell him (that) Mr Gibril called?
Could you say (that) Mr Gibril rang?
Please tell him (that) I rang.
Please tell him (that) the price is $550.
195 euros
4000 yen
786 million dollars
235 billion yuan
Did you get that?
Yes, I did.
No, I did not (didn't).
No, I am (I'm) sorry. I didn't catch that.
Could you say that again, please?
Study notes
Could y o u say (that) Mrs G itto p h o n ed ?
Could y o u te ll h im (that) Mr Gibril called?
Notice these examples of say and tell:
Could you say (that) I will call again later.
Could you tell her (that) I will call again later.
Here say and tell introduce inform ation.
Notice that 'that' can be omitted.
See Reference Section 18.2 for m ore on say and WIT.
... th e price is $550.
See Reference Section 20.10 for notes on money.
195 euros
Notice these numbers:
195 = a hundred and ninty-five
4,000 = four thousand
786m = seven hundred and eighty-six million
235bn = two hundred and thirty-five billion
Could you ask her to call me back before five?

Could you tell him to bring the report?
D id you get th at?

= Did you hear that?
I sent her an email.

an email
a text
I d id n 't catch th at.

= I didn't hear that.
I wanted to check she received it.
C ould y o u say th a t again ...?

Notice these examples of say:
Say'hello'to John. Say'goodbye'to Mary.
Say something!
Could y o u ask her to call m e ...?

Could y o u te ll h im to bring th e report?
Notice these examples of ask and tell:
Please ask her to come in.
Please tell him to come in.
Here ask and tell are instructions.
46 UNIT 17
Practice
Telephone messages
Currencies
1 Listen to the phone calls and fill in the message pad.
2 Match the currencies to the countries.
Call 1
PHONE
a
b
c
d
e
f
I n d ia --------------South Africa
Japan
Thailand
Brazil
Russia
United
States
g
h China
i United Arab Emirates
j Poland
MESSGE
Message fo r
C allers nam e
C om p a n y
Phone n u m b e r
Please ring back
R eturn y o u r call O
Will call again

U rg e n t
i yuan
rupee
iii rouble
iv rand
V
yen
vi euro
vii dollar
viii baht
ix real
dirham
X
-- --------- ii
M e ssa g e ..............................................................
say, tell, ask

D ate I
T im e
Taken by I____
Call 2
PHONE
Message fo r
C allers nam e
C om p a n y
Phone n u m b e r
MESSGE
.........................................................
.........................................................
.........................................................
.........................................................
Please ring back W ill call again D

R eturn y o u r call
U rg e n t
M essa ge ......................................................................
D ate 1------------ 1
T im e
.1
Taken by
-1
3 Complete the sentences (a-h), using the endings

(i-viii).
i/v/vii
a
b
c
d
e
f
Could you tell

Please ask
Please say
Could you say
Can I give
Please thank
g Please tell
h Could you ask
i
ii
iii
iv
v
vi
vii
viii
him to bring the reports

that again.
I rang.
that Maria called.
her to call me.
him for everything.
him I called.
him a message?
Leaving and taking messages 47
Dialogue
Writing numbers in full
4 Put this dialogue in the right order. Then, if possible,

practise with a partner.
6 Write the figures and symbols in words.

e.g. 655 ..SiX.a W . i
.&1Arqs
a Don Roger, that's R-O-G-E-R.
b Hello. Is that Petra?
b $845 ............................................................................
SARI 5,000 ................................................................
c 167m ........................................................................
d 75bn R u b ....................................................................
d She's at lunch at the m om ent.
1 6 m ...........................................................................
Chinese 1386 ..........................................................
Yes, please.
I'll tell her.
g $8.5 m ..........................................................................
Sorry, I didn't catch your nam e.
h 3 2 5 ,0 0 0 ....................................................................
h Could you tell her that Don Roger called?

i
No, I'm afraid it isn't.
Thank you, Mr Roger.
Answer: ...I?.;..!
Some language points

5 Choose the most suitable word to complete the
sentences.
e.g. Please.....P......her the price will be $450.
a say
b tell
c ask
1 Could I ......................a message for Rosa?
a leave
b make
c
say
2 I 'll ......................the message to her.
a give
b write
c
tell
3 She isn't a t ......................at the m om ent.

a here
b out
c her desk
4 The price is $335. ( ...................... )
a three thirty-five dollars
b three hundred thirty-five dollars
c three hundred and thirty-five dollars
5 Could y o u ........................that Mrs Dagmar called.
a ask
b say
c tell
6 I'll b e ..........................extension 09872 until 4.15.
a in
b on
c at
48 UNIT 17
UNIT 18
Email and telephone problems

Some useful phrases
I am (I'm) sorry I cannot (can't) hear you.
it is (It's) a bad line.
You are (You're) breaking up.
My battery is low.
I will (i'll) call you on a land line.
I can't access my voicemail.
Could you repeat that, please?
Could you speak up, please?
Can I put you on hold?
Yes, of course.
Certainly.
I could not (couldn't) get through.

I tried to call you at about nine.
Your extension was on voicemail,
at about nine
at around ten
just before eleven
just after twelve
I can't logon.
My email bounced back.
Can I check your address?
It's not in my inbox.
Can you resend it, please?
Why don't you check your password?
Our phone was out of order.
We had problems with our system ...
... all morning.
... all day.
Study notes
You are breaking up.
= Your voice is unclear.
I w ill call you on a land line.
Notice the use of prepositions:
Can I put you on hold?
It's not in my inbox.
I can'tget through to John.
I cou ld n o t get through.
Could is the Past tense of can.
I tried to call you ...
Tried is the Past tense of try. Notice the construction after try.
I will try to do it.
I tried to tell them b u t ...
... at ab ou t n in e
... at around ten
Notice also these ways of giving approxim ate times:
between 9 and 10
all morning Iall day
just before!after 11
for about two hours
... ju st b efo re/... ju st after
here just = a short time
just before = a short time before
just after = a short time after
I can't log on.
= I can't connect with the network/the Internet.
My em ail b ou n ced back.
= it was returned.
Email and telephone problems 49
Practice
Dialogue
Problems
3 Fill in the gaps in the dialogues with the

missing words.
1 Listen to the dialogues a-g and write down the

email and telephone problems.
a
..te r.h&t.t.&cyj.. > . S . ........................................
...............................................................................
..............................................................................
...............................................................................
...............................................................................
..............................................................................
...............................................................................
D ialogue 1
A: Hello, can I speak ..tf?.... Mr Kamen, please?
B: Hello, is that Ms Sookia?
A: Sorry, I can't hear you. Could you speak
a .................. ?
B: You're breaking b .................... I'll call you
c ....................
A: W hat?
B: I'll call you back!
A: Thanks. I'm d .................. my mobile. Do you
have the num ber?
B: Yes, it's on the display here.
Exchanges
2 Complete the exchanges by matching a -h with
l-Vlll.
a Is that TK Holdings?
b Can you hear me?
c I can't access my emails; I can't get into
the system,
d I sent you an email but it bounced back,
e We can't open the attachm ent,
f W hen did you try to call me?
g Our phone was out of order all morning.
h Did you get my email.
i
ii
iii
iv
v
vi
vii
viii
[mj
No, you're breaking up.

I'll send it again in a different format.
No, I'm afraid you've got the wrong number.
There's nothing from you in my inbox.
Just before eleven. You were on voicemail.
I know, I couldn't get through.
Are you using the right password?
Have you got my new address?
50 UNIT 18
D ialogu e 2
B: Can you hear me now?
A: Yes, that's m uch better, thank you. I tried to call
you earlier, but I couldn't get e .................... Your
line was f .................. voicemail.
B: W hen did you call?
A: Just g .................. lunch.
B: Yes, I was in a meeting. Can I put you
h .................. hold for a m om ent? I'm going to
transfer this call i .................. my office.
try + infinitive
4 7 tried to
is a comm on way of introducing a
problem. Match the examples (a-h) w ith some
possible responses (i-viii).
a I tried to call you but I couldn't get
through.
b I tried to call your mobile but it w ent
straight to voicemail,
c I tried to email you but it bounced back,
d I tried to open the attachm ent but I
couldn't.
e I tried to log on but I had the wrong

password.
f I tried to uses a payphone but it was out
of order.
LH
g I tried to get into the system but I couldn't, d l
h I tried to access my voicemails but I
couldn't.
Making contact
6 Use the words in the box to complete the examples
below.
access
g e t/
EH
i
ii
iii
iv
v
vi
vii
viii
Did you call th e Help Desk?

Is there som ething wrong with your phone?
I had to call IT support.
Yes it was switched off - 1 was in a meeting.
Was it in a special program m e?
Did you try m y direct num ber?
Yes, we had problems with the system.
Didn't you have your mobile with you?
deleted
missed
e.g. Did you
dial
open
en ter
press
forw ard
......... my voicemail?
a You need t o .....................your password.
b We c a n 't........................................... the attachm ent.

c To return the call,..................... the hash key.
d I tried t o ...........................your website from my
mobile.
e
You don't need t o ..................... the n u m b e r-ju s t

press star and then 1.
Approximate times
Sorry I .......................your call. Call me back w hen

you are free.
5 Rewrite the sentences using an approxim ate time,
g Could you send the message again. I .....................

it by mistake.
e.g. I tried to call you (from 9.00 till 5.00

yesterday).
I frie-d .to
VjOM.odl d
o
.....
h Could y o u .......................the email to the rest of

the team, please?
a I emailed you (at 2.57).

............................................................................ 3.00.
b Your phone was engaged (from 8.30am till
12.30am).
..................................................................... morning.
c
I'll send you a fax (between 11.50 and 12.10).

.......................................................................midday.
d Did you try to call me (between 8.55 and 9.05)?

........................................................................... 9.00?
e
Could you call me (at 3.03)?

........................................................................... 3.00?
Our email was out of order (from 9.00 till 5.00).

.............................................................................. day.
g She was online for (between 28 and 33

minutes).
...............................................................half an hour.
Email and telephone problems 51
UNIT 19
Drinks and snacks

Some useful phrases
What can I get you?
What would you like to have?
to have to drink to have to eat
Coffee or tea?
Do you take milk?
Would you like a cup of coffee?
How do you like it?
Black?
White?
Milk?
Cream?
Do you take sugar?

Whose coffee is this?
Is that your coffee?
I think that one is (one's) mine.
This one's yours.
Can I get you anything else?
Is there any more coffee?
No, I'm afraid there is not (isn't).
Some more coffee?
No, thanks.
Another cup?
Yes, please.
Try one of these.
Thank you.
a sandwich
a biscuit
It is (It's) very good.
It's delicious.
a cake
Study notes
C offee or tea?
Notice this use of short questions. More examples include:
Black? White? Some more coffee? Another cup?
H ow d o y o u lik e it?
Here this m eans How do you want it?
How do you like your tea? With milk, please, but no sugar.
But the question can also m ean Do you like it?
How do you like your job? * Very much.
How do you like it here? It's great!
W hose c o ffe e is this?
Questions w ith whose have two possible forms.
Whose coffee is this? Whose is this coffee?
They are both used and they m ean the same.
I th in k th a t o n e is m in e.
Use one tones in place of a noun (or noun phrase).
This coffee is mine, that coffee is yours.
This coffee is mine, that one is yours.
These keys are mine, those keys are yours.
These keys are mine, those ones are yours.
...i s m in e
Notice the possessive pronouns:
Singular mine
Plural
yours
his/hers
its
Whose is this? It's mine.
ours
yours
theirs
theirs
Can I get you a n yth in g else?

We can also say:
Can I get you something else?
See also Reference Sections 13.1 for some I any and 13.2 for
something / anything.
52 UNIT 19
Practice
Offering drinks and snacks
1 Listen to the recording and write the replies,
a - Did you have anything to eat on the plane?
...M?.;.X j l A s h & 1 A p . .of;..k c rfrfW .......

Well, let me get you something. W hat about
some sandwiches?
e
f
g
h
i
j
k
1
I left m y sandw iches......................... yesterday.

Did you see th e m ............................?
Did you te ll..........................about the contract?
No, I didn't te ll...........................
W ell,......................... knows about it.
Did you tell I a n .........................about your plans?
No, I didn't tell h im ............................
Can I get y o u ............................ else?
b - So, how do you like your coffee?
Vocabulary
- Cream? Milk?
And then sandwiches. I think these m ust be
cheese. These ones are egg, and these are ham.
c - A nother cup?
d -
And you m ust try some of this.

W hat is it?
....................................................................... Try it.
Mmm. It's delicious.
The two black coffees are for Jope and Pieter.
Thanks.
W ho is having the w hite coffee?
3 Label the objects using the words in the box. Then

write a sentence using each one.
a jug
a te a p o t
a coffee p o t
a fo rk
a spoon
a sandwich
a plate
a roll
a cup
a serviette
a knife S
a mug
A.K.'-ri.-P1
.... b
With sugar.
Sugar is on the table.
Thanks.
And w ho is the tea for?
- That's right. So, whose is this one?
something/anything
2 Fill in the gaps in the sentences using the words in
the box.
s o m e th in g ^
som ebody
e.g. I have
a
b
c
d
anything
anybody
som eone
som ewhere
anyone
anywhere
to tell you.
Don't te ll........................... will you?

I promise I w on 't te ll...........................
Are you g o in g ..........................at the w eekend?
No, I'm not planning to g o ...........................
vk& i C 'O 'ultd
I kAVfrA
?.
Drinks and snacks 53
Possessive pronouns
one/ones
5 Write one or ones in the gaps.
Complete the answers with a possessive pronoun.
e.g. This spoon is dirty. Here's a c le a n ..... ...............
e.g. Is that Rosa's bicycle?

I don't think it's her bicycle. It i s n 't....
a Which biscuits would you like?

The chocolate.......................... please.
b Would you like a coffee?
Yes, a sm all.........................please.
c Did you eat all the sandwiches?
No, I left the c h e ese ...........................
d W7hose is the coffee?
I don't know - th is .........................is mine.
e These are ham rolls - t h e .........................on the
left are tuna fish w ith salad,
f Are those people in your team?
No, they are in Purchasing. T h e .........................
over there are all in my team,
g Which is your m anager?
She's t h e .........................near the door.
a Whose pencil is this?

It's my pencil. I t's ...........................
b Is this Mary's briefcase?
No, it's Anna's briefcase. I t's ...........................
c Is that your car?
No, it belongs to the company. I t's ......................
d Are these your coffees?
Yes, they are. T h e y 're ...........................
e Are these sandwiches for them ?
Yes, these sandwiches a r e ...........................
f Whose pen is this? Is it Peter Blake's?
No, it is n 't...........................It's mine.
W hose...?
6 Write the questions, following the examples. Notice that there are tw o possible forms.
Whose coffee
Whose
W hose
W hose
Whose
Whose
Whose
Whose
54 UNIT 19
W hose coffee
Wktfse- C.O'p-fW ijs "h/vis?
drinks .........................................................
sandw iches................................................
roll ...............................................................
c h a n g e .........................................................
p a p e rs .........................................................
security p a s s ..............................................
k e y s .............................................................
?
?
7
?
?
?
?
Whose
Whose
Whose
Whose
Whose
Whose
Whose
\aJ(a.o.sg- i. "fU-us
d r in k s .............................................................
sandw iches....................................................
r o ll...................................................................
change ...........................................................
p a p e rs.............................................................
security p a s s ..................................................
k e y s .................................................................
7
7
7
7
7
7
UNIT 20
Eating out
Some useful phrases
Do you like fish?
fish steak chicken vegetarian food
I do not (don't) like steak very much.
I know a very good Chinese restaurant.
Indian Thai French Indonesian
Would you like to go there this evening?
Excuse me, can we have the menu, please?
Could you tell me what this is?
What do you recommend?
I will (I'll) have the beef,
the beef the pork
the veal
the salmon
And we would (we'd) like a bottle of house red.
Enjoy your meal!
Cheers!
This food is cold.
I did not (didn't) order this.
I am (I'm) sorry, I'll change it.
Can I have the bill please?
Does the bill include service?
It includes tax at M \p e r cent, but not service.
The starter was better than the main course.
better worse cheaper more expensive
The dessert was not (wasn't) as good as the
main course.
Study notes
vegetarian food
You can also say: French food, Indian food, etc.
E xcuse m e ...
Note that we use Excuse me ... to attract attention.
I w ill h ave th e beef.
the beef - the beef dish on the m enu.
Compare this with: 7don't like beef,
beef (without the) - beef in general.
Note also: steak, chicken, veal, lamb.
... a b o ttle of h o u se red.
Other quantity expressions include:
a glass of wine a litre of wine
a cup of coffee
house red is the standard red wine offered by a restaurant.
See the Reference Section 10.2 for details of countable and
uncountable nouns.
Enjoy your m eal! / Cheers!
These expressions are often used before eating and drinking.
... l l \ per c e n t ...
= seventeen and a half per cent. (% = per cent)
The starter ...
Notice the nam es of the courses:
starter/first course, main course, dessert/pudding.
... b etter than ...
The comparative forms of adjectives
Regular adjectives: cheap - cheaper; expensive - more expensive
Irregular adjectives: good - better; bad - worse
... w as n o t as good as ...
= worse than
Eating out 55
Practice
Booking a table and ordering a meal
e.g.... Ike-. s e -ry 'tC-e- w fKStft . .p is .g'p o d ..............
1 Listen to the recording.

i Fill in the table booking.
ii Fill in w hat the diners order.
N am e:.......................... ...
ii Now rew rite the comparisons using as ... as.

....als X .eXpec-f & d ............................................
D ate:................................
N um ber:..................... ... T im e:...............................

Tel:...............................
.....................................................................................
b
c
................................................................................
...............................................................................
.........................................................................................
e
f
................................................................................
................................................................................
g ...................................................................
h
...............................................................................
Starters:
Quantity phrases
3 Complete the phrases using words from the box.
Main courses:
bottle
glass /
box
litre
bunch
packet
can
piece
cup
tin
Wine:
Comparatives
2
Fill in the gaps with a comparative adjective.

com fortable
tid y
good
fast
bad /
interesting
cheap
small
expensive
..... of water.
e.g. A
a A .................... of coffee.
b A .................... of cake.
c A ..................... of coke.
d A ...................... ofw ine.
e A ..................... of chocolates.
f A ..................... of petrol.
g A ..................... of flowers.
h A ..................... of biscuits.
Vocabulary
e.g. The service w a s ......................th an I expected.
a Their production departm ent i s ........... than ours.
b He is a ..................... typist than she is.
c Business class tickets a r e ......................th an Apex.
d This seat i s .....................than that one.
e My assistant's desk is m u c h ................. than m ine.
f The local wines a r e ............than im ported wines.
g His presentation w a s .....................than the one
he gave last year,
h - How about the Mayfair Restaurant?
No, let's go to the Adelphi; the food is m uch
56 UNIT 20
4 Identify the odd w ord out in these groups.

e.g. pork, beef, veal, chicken
......
a knife, plate, fork, spoon
........................
b prawns, crab, sausages, trout ........................
c potato, tom ato, cucumber,
........................
lettuce
d duck, chicken, beef, turkey
........................
e juice, beer, wine, brandy
f starter, m ain course, dessert, tip ........................
g cooked, boiled, french fries,
........................
m ashed
h cabbage, broccoli, green b e a n s,........................
m ushroom s
UNIT 21
Outings and sightseein

[
Some useful phrases

Have you been here before?
Yes, I have. No, I have not (haven't).
Have you ever been to Athens?
I haven't been there for many years.
I haven't been there since 2002.
Do you have any free time this afternoon?
Would you like to go for a drive round the city?
the city the village the area
Thanks. I would (I'd) enjoy that.
This is the most interesting part of town.
That building is more than 300 years old.
It is (It's) the oldest building in the town,
oldest most beautiful most unusual
Study notes
H ave y ou b een h ere before?
Compare the Present Perfect tense ...
Have you ever been to Athens?
Yes, I have. / No, I haven't.
... with the Simple Past tense
When did you go to Athens?
I went last year.
See also Reference Sections 2.5 and 2.7.
H ave you ever b een to A th en s?
been to = visited
... for m any years.
... sin ce 2002.
Compare:
I have been in this office since June.
I have been in this office for six months.
That is (That's) the new leisure centre,

leisure centre town hall
church
shopping centre
It's the most modern building here.
W ould you lik e to go for a drive ...?

Notice also:
Would you like to go for a walk/a run?
I have (I've) got some tickets for the opera,

the opera
the cinema
the theatre
a football match
Would you like to come?
... th e m o st in terestin g ...

... th e o l d e s t ...
most interesting is the superlative form of interesting,
oldest is the superlative form of old.
See Reference Section 15.2 for superlative adjectives.
Outings and sightsee:ng 57
Practice
A visit to Riga
The Present Perfect tense
1 Listen to the recording and answ er the questions,
3 Write examples using the table.
a Has the visitor been to Riga before?

b Have things changed?
c
He (John)
She (Mary)
It
has
has not (hasn't)
Has he spent any tim e in the other Baltic States?
d Does he have any free time this afternoon?

e
W hat are they going to do?
W hen is she going to pick the visitor up?
I
We
You
They (John
and Mary)
have
have not (haven't)
Has
he (John)
she (Mary)
it
Have
Superlatives
2 Write superlatives (best, worst, etc.) and then
complete the sentences with inform ation about
your company.
e.g. Our
V?r... (expensive) product is
a O u r ............................................(cheap) product is
I
we
you
they (John and Mary)
been to ...
seen ...
worked in ...
visited ...
read ...
been to ...?
seen ...?
worked in ...?
visited ...?
read ...?
e.g. I have not been to Athens.

Have you seen the new brochure?
since and for

4 Complete the examples by adding since or for.
O u r.......................................... (good) custom er is
O u r.......................................... (bad) com petitor is
O u r.......................................... (old) supplier is
O u r.......................................... (big) m arket is
58 UNIT 21
a I have been in this office ............................... June.

b They have been in R ig a........................three days.
c She has been in E sto n ia .......................we opened
the office there.
d I haven't been to the Baltic S ta te s ................... two
years.
e He has been in the m e e tin g ........................10.30.
f I h aven't visited our office in Moscow ..................
last year.
g I haven't been to the th e a tr e ......................... years.
h He has worked in Lithuania ..........................2004.
UNIT 22
Starting a journey
Some useful phrases
Excuse me, which platform do l need
for Avignon?
is this the right platform for Avignon?
You need platform six.
Where can I check in?
Is this the right check-in for Tokyo?
Where is the check-in desk?
Can I see your ticket, please?
Can I see your passport, please?
Can I have an aisle seat?
an aisle seat
a window seat
This is your boarding card.
I am (I'm) flying to Los Angeles.
Do I need to clear customs in Dallas?
No, you can clear customs in Los Angeles.
Study notes
... th e right p latform for A vignon?
Compare:
the right platform
the wrong seat
W here can I ch eck in?
You can also say: Where is the check-in fo r ...?
The verb is to check in. The noun is a check-in.
... your t i c k e t ...
Check you also know' this vocabulary:
a return ticket
a passport
a boarding card
... an a isle seat
... a w in d o w seat
You could also ask for a seat:
with leg room
near the exit
D o I n eed to clear cu stom s ...?
Notice the verb after need is in the infinitive (to clear).
Notice also that we clear customs.
How many pieces of luggage do you have?

Just two pieces.
Is that your hand luggage?
Did you pack your cases yourself?
H ow m any p ieces o f luggage ...?

We say many because pieces are countable.
Compare this with: How much luggage ...?
W'e say much because luggage is uncountable.
I think you are (you're) in the wrong seat.

This seat isA5.
I'm sorry.
No problem.
D id you pack your cases yourself?

yourself is a reflexive pronoun. Here it emphasises that you and
nobody else packed the cases.
Starting a journey 59
Practice
Right and wrong
0 0 0
1 Listen to the recording. Are the speakers in the right

place? W here are they?
a - Is she in the right queue for the Dallas flight?

- No, she's in the queue f o r ....................................
b - Is she at the right bus stop for the city
term inal?
- No, she's a t .............................................................
c - Is he on the right platform for the London
train?
- No, he's o n .............................................................
d - Is he in the right place to m eet someone
arriving from Istanbul?
- No..............................................................................
D e le te
ln
:B :
(is
R eply
R eply A ll
a
F o rw a rd
/
C o m p o se
&
M a ilb o x e s
Subject: Meeting point

Hello Ravi
I'll m eet you at the inform ation desk in the departure
hall. W hen you come in the main entrance, you'll see
some check-in desks on your left and two car rental
offices on your right. The first one is Hertz and the
second one is Avis. Next to Avis, there is a travel
insurance office. Walk past this office and turn right.
You'll see the inform ation desk in front of you. I'll see
you there.
Regards
Taka
Arranging a meeting point

2 Read the email and label the plan of the airport
departure hall.
how much vs. how many

3 Complete the examples. '
Bank
Post Office
DEPARTURE
LO U N G E
e.g. We need some money.
How
do ^piA ,-n ^ d ? .....
500.
a - We need some m ore time.
D e p a r tu r e Hall
60 UNIT 22
M A IN
EN TR AN CE
c i
G et M all
About two days,

- We need to buy some envelopes.
About 500.
c - I need to know more.
- I need to know everything.
d - I need to find a porter for my luggage.
VOCdbuldry
I've got three suitcases and a box.

e - I w ant some stamps.
5 Write examples using one word from each box.

(w e . W .M
e.g.......! W e !
- Let m e check.
^
j need some files.
d e p a r tu r e / gate
departure
luggage
- Two or three.
g - TI need, some paper.
luggage
desk
belt
ticket
hand
flight
boarding
inform ation
air
seat
tim e /
hall /
attendant
num ber
label
pass/card
- A couple of sheets.
to need (to)
Write sentences using need.
e.g. I/not/your passport num ber/your credit card
num ber
X dow }t 'ne-e-d yrOiAr p a s s p o rt 'H'Mncber.
X -ne-&d |joiAr c.r&dif c,{\rd -n1AvKb&r.
a I/not/find/arrivals hall/departures hall
b She/not/a drink/som e food
I/not/speak to M ario/Helena
d W e/not/stop over in Sao Paulo/Buenos Aires
You/not/go to/G ate 13/Gate 14
I/not/check in hand luggage/suitcase
Short responses
,
., u
6
. ...
Match a -h with the responses l-v m .
i Not at the m om ent.

a How m any spare ^
seats are there?
Ii Which one do we
b Do you need your
need?
coat?
iii Yes, I did.
c How m uch luggage
have you got?
iv Not many.
d Did you pack your
bags yourself?
e This is the wrong
v Just two pieces.
gate.
vi No, that's OK.
f Am I in your way?
An aisle seat, please
I
think
you're
in
vii
g
m y seat.
viii I'm sorry.
h Would you like a
window seat or an
aisle seat?
g W e/not/know the gate num ber/departure time
h H e/not/see your ticket/boarding card
Starting a journey 61
UNIT 23
Travelling
Some useful phrases
What time do we get into Hong Kong?
We are (We're) due in at five.
We expect to land in twenty minutes.
Are we on time?
When do you serve lunch?
in three-quarters of an hour.
in a quarter of an hour
in fifteen minutes
in half an hour
in thirty minutes
Study notes
W hat tim e d o w e g et in to H ong K ong?
Notice the use of get here. We could say:
What time do we arrive in Hong Kong?
... g et in to H ong K ong?
Notice these prepositions:
We 're due in at five.
We expect to land in twenty minutes.
Are we on time?
... d u e in a t ...
We 're due in at five - We 're due to arrive at five.
Is there a bus service to the centre?

Where can I catch the bus?
There is (There's) a bus stop outside the
terminal.
Just follow the signs.
How much is the fare?
We e x p e c t to land in tw e n ty m in u tes.
We can use the Simple Present tense for timetables
and arrangem ents.
When does the train leave?
It leaves at two o 'clock.
Does the conference start tomorrow? Yes, it does. / No, it doesn't.
Have you got this month's magazine?

Have you got today's newspaper?
I am (I'm) sorry we have not (haven't).
I will (I'll) try and find one for you.
In th ree-quarters o f an hour.
Look at these periods of time:
quarter of an hour
half an hour
an hour and a quarter
an hour and three-quarters
a day and a half
a week and a half
a year and a half
Can I have a fruit juice, please?

How much is that?
It is (it's) three dollars.
Thank you.
H ave you g o t ...?

Have you got ...Pis com m on in UK English.
Do you have ... ? is m ore comm on in US English.
... th is m on th 's m agazine?
Note use of '5 in these examples:
today's paper
last year's figures
Tuesday's meeting
62 UNIT 23
Practice
In transit
Periods o f time
1 Write a conversation betw een two passengers on a

plane, using the phrases in the two boxes. Then
listen, and compare.
3 Read the statements and write down how late or

early the travellers are going to be.
e.g. A: I think that's my seat belt.
e.g. We're due in at 5.00, but we expect to be in at

5.30.
We- Ve- ( g o \ t o .be-..(a.0.1 (A-n.W ow / ........
B: I'm sorry. This one m ust be mine.

P a s s e n g e rA
A re you going to O slo on
business?
Have you been before?
H o w do you like it?
1think th a ts my seat belt. /
1think w e re due in at
7.30, in five hours.
Q u ite soon, 1think.
So am 1.
Yes, 1love Norway.
P a sse n g e r B
A nd do you know w hen w e
are due in?
D o you know w hen they
serve lunch?
G ood. Im very hungry.
Im sorry.This one must be
m in e ./
Very much. W h a t about you?
Yes, 1am. Im going to a
conference.
Yes, many times.
SO yîwlAt&S
e- ..........................................
a W e're due to arrive at 5.00, but we expect to be

there at 5.15.
b According to the tim etable we should be there at
5.00, but we expect to land at 5.10.
c
It says here w e're due in at 4.00, but I don't think

we'll be there till 5.30.
d The plane is delayed. It's now due in at 3.30, not

1.30 as in the timetable.
e
The Simple Present for the future
Flying conditions are excellent. Our estimated

time of arrival is eight o'clock, not 8.30.
2 Write sentences using the verbs in the box. Use each

verb once only.
open
arrive
leave
start
finish
end
change
close /
Possessive -s
4 Write questions using the prompts.
e.g. .
w M .got to d o i^s .
(today/French/new spapers)
e.g. Their offices..................................^9.$$:............at 6.00.

a The conference.................................on Tuesday.
.......................................................................................
(yesterday/Japanese/newspapers)
.......................................................................................
(this week/tim etable)
.......................................................................................
(tom orrow/flight times)
.......................................................................................
(Tuesday/copy of The Times)
.......................................................................................
(last week/sales figures)
b The b a n k ........................ in half an hour.

c The flight from D u b ai.................................at 3.30.
d The m ee tin g .................................at 5.30.
e The next tra in ................................in ten m inutes.
f
The tim etable.................................on Saturday.
yi&wsp a ce rs?
g W e .................................production next week.
Travelling 63
UNIT 24
Arriving and meeting contacts

Some useful phrases
Hello, it is (it's) good to see you again.
Did you have a good journey?
Yes, very good, thanks.
How was the journey?
it was not (wasn't) very good.
The flight was delayed.
The plane was late.
We were getting worried about you.
How was the weather when you left?
It was beautiful.
very nice
terrible
awful
It was 20 (twenty degrees).
It was snowing.
The sun was shining,
was it raining when you left?
Yes, it was.
No, it wasn't.
My car is just over there.
Can l take your luggage?
Shall we go through your programme?
programme
timetable
itinerary
schedule
We had to make some changes.
Your first appointment is now at ten o'clock.
That suits me.
Study notes
We w ere g ettin g w orried .
getting = becoming
H ow w a s th e w e a th e r ...?
Talking about the weather:
It was (very) wet/dry.
It was (very) hot/cold.
It was raining/snowing.
It was win dy/foggy/sunny.
The sun was shining.
It w as 20 (tw en ty degrees)
Talking about the tem perature:
It was 20C (twenty degrees centigrade/Celsius).
It was 70F (seventy degrees Fahrenheit).
Fahrenheit is the standard tem perature m easure in the USA.
0C = 32F
It w as sn o w in g .
Note the examples of the Past Continuous tense:
The sun was shining.
Was it raining when you left?
Were you getting worried?
Yes, we were. / No, we were not (weren 't).
Shall w e ... ?
Shall is often used for suggestions:
Shall I call you tomorrow?
Shall we have a coffee?
... go th rou gh ...
= read/look at/consider
... your program m e?
This is UK English. US English = program
That su its m e.
= That fits my plans.
64 UNIT 24
Practice
Meeting someone at the airport
1 Listen to the dialogue and m ark the statem ents true
T l or false [p] or unclear [lA].

a
Jane Riga and Ed Meeks have m et before.
Ed Meeks had a good flight.
The flight was delayed because of the

w eather conditions.
They are going to have dinner in the hotel.
Jane Riga's car is in the car park.
Past Continuous tense

2
Complete the dialogue. Use verbs in the Past

Continuous tense (I was doing, etc.).
A: W hat a ........................(do) w hen I called this
m orning? I couldn't get through.
B: I b ........................(have) a m eeting with some
people from our New York sales office. They
c ........................(tell) me about business in the
States.
A: Interesting. I heard you were in New York last
week. W hat d ........................(do) there?
B: I e ........................(visit) a new customer. It was
an interesting trip.
A: W hat was the w'eather like?
B: It was terrible. It f ........................(rain) w hen I
arrived, and it g ........................(snow) w hen I
left! The tem perature was only 3C.
d
e
f
g
h
Weather vocabulary
4 Think about the w eather - now, w hen you were
abroad, in your key markets, etc. Then write true
statem ents using the words in the box.
rain /
sunny/
cold
snow
freezing
sun
foggy
w a rm
fog
clou dy
w in d y
hot
e.g......X ..fk'.H-K. ).1
^j9).
..t?..
..........
a
b
Past Continuous vs. Simple Past

Make sentences using the Past Continuous (I was
doing) or the Simple Past (Idid). All the sentences
should refer to the visit to the Australian agent in
the example.
e.g. I/visit/our Australian agent last week.
X viS.itzd.oiAr Ai
c
d
e
f
g
h
He/live/in a first class hotel.
Arriving and meeting contacts 65
shall fo r s u g g e s t io n s
U p d a tin g a p r o g r a m m e
5 Write the responses using shall.
6 Read the dialogue and update the program me.
have a d rin k /
go h o m e
o pe n th e w in d o w
upgrade th e m
take th e lift
call th e w aitress
buy o ne
take a ta x i
have a cup o f coffee
iA .m . fs. .die. i.'hk.?.................................
20.00 D in n e r a t th e R am ada H o te l
It's getting late.
b I need some fresh air.

c
09.00 V is it t o D M B (s u p p lie rs )
12.00 L u n ch w ith T o d Sm all (p ro d u c tio n m a na ge r)
14.00 V is it t o R e e f L a b o ra to rie s
e.g. I'm thirsty.

S fo jJ tl.
Programme: Thursday
I need a break.
d We need a new dictionary for the office.

e
It's raining.
These PCs are very old.
I'm ready to order.
h I don't w ant to walk up the stairs.
66 UNIT 24
A: Your first appointm ent is at 8.30, not nine

o'clock. The production m anager at DMB has to
leave at half past, so we changed your
appointm ent.
B: Yes, that's fine. Am I still having lunch with him?
W hat's his nam e?
A: Tod Small. No, he's cancelled. Tod's very busy at
the m om ent but he's joining us for dinner, and
dinner will be at the Olympic Hotel, not the
Ramada. It's at eight, as in your programme.
B: OK, so I'm free at lunch time today. W hat about
the visit to Reef Laboratories?
A: That's now at three o'clock.
B: That suits me better.
UNIT 25
Gifts and saying thank you

Some useful phrases
Many thanks for showing me round.
It is (It's) my pleasure.
You are (you're) welcome.
I enjoyed it very much.
So did I.
I am (I'm) afraid I did not (didn't) enjoy it
(very much).
Neither did I.
Thank y o u ...
... for everything.
...fo r looking after us.
w e had a very good time.
Please pass on my thanks.
Say 'thank you' to Mary.
Thank you for coming.
We enjoyed having you.
We hope you will come and visit us again.
We look forward to seeing you again soon.
Please accept this gift from all of us.
I hope you like it.
This is for you.
It's wonderful. Thank you.
Thank you very much indeed.
It's very kind of you.
What a surprise!
Study notes
M any th an k s for sh o w in g m e round.
W hen a verb {show) stands after a preposition (for), the verb
is in the -ing form:
Thank you for coming.
We look forward to seeing you again.
They are good at organising meetings.
So did I.
You can also say: I did too.
Ways of agreeing include:
I enjoyed the visit. So did 1.11 did too.
I like Paris. So do I. i I do too.
We are going back tomorrow. So are we. / We are too.
N eith er did I.
You can also say: Nor do I or I didn't either.
Ways of agreeing include:
I didn't enjoy the visit. Neither did I. / Nor did 1.11 didn't either.
1 don't like business trips. Neither do I. / Nor do 1.11 don't either.
They aren't enjoying it. Neither are we. / Nor are we. / We aren't either.
We en joyed having you.
- having you here/you being here.
Notice that the verb that follows verbs like to enjoy, to love, to hate,
to like, to dislike is often in the -ing form.
I like arranging trips for our visitors.
I love organising people.
I hate writing reports.
Thank you very m u ch in d eed .
We use indeed to add emphasis.
Gifts and saying thank you 67
Practice
Gifts and thanks
so/neither (nor)
1 Complete the dialogues, then compare w hat you

have w ritten w ith the recording.
2 Respond to the statem ents with So ... or Neither .

N o r....
D ialogu e 1: G iving gifts

A: a .....................................
B: Thank you very m uch. It's beautiful, but can I
ask w hat it is?
A: Yes, of course. It's a corkscrew.
B: It's very unusual, b .....................................And
now there's som ething I would like to give you.
D ialogu e 2: A fter a sports e v e n t
A: That was a great m atch, c ...................................it.
B: So did I. You m ust tell me w hen you're coming
next time and I'll get some m ore tickets.
A: Thanks, I'll d ...................................to that.
B: Can I give you a lift back to your hotel?
A: Thanks.
D ialogu e 3: A rriving at a party
A: Come in. Thank you for coming.
B: Well, thank you for e .....................................These
are for you. I hope you like Belgian chocolates.
A: I love them . Thank you very m uch,
f ...................................your coat.
B: Thank you.
D ialogu e 4: A fter a d in n er party
A: Thank you very m uch for g ...................................
this evening. I've really enjoyed it.
B: It was our pleasure.
A: And next time you are in Birmingham, you m ust
come and have dinner w ith us.
B: Thank you. we'll h ...................................to that.
68 UNIT 25
e.g. I play a lot of golf.

a
b
c
d
e
f
g
h
.....
I often give pens as presents...............................

I spend a lot of tim e in London..........................
I've never been to India.
.......................
I don't like flying.
.......................
I hate saying goodbye.
.......................
I'm going to retire next year...............................
I usually drive to work.
.......................
I don't often have lunch o u t..............................
Short responses
3 M atch the statem ents with the responses.
We don't do m uch business in the States.
Thank you for organising everything.
We had a very good time.
Everything w ent very well.
I really enjoyed the trip to Versace.
I've never been there before.
g Please accept this from us all.
h Can I open it?
Please pass on m y thanks.
J I don't like goodbyes.
a
b
c
d
e
f
ii
iii
iv
v
vi
vii
viii
ix
x
Nor have I.
It did.
Yes, of course.
Neither do I.
Not at all.
I will.
We don't either.
Thank you very m uch.
So did we.
I did too.
Verb + -ing
Thanks for hospitality
6 Use the verbs in the box to complete this email

message. Then think about hospitality you have
received and write a similar message.
e.g.
.ff.PM .or skew i

X
worj<i
M|j;. b o s s .kaf;e-s. worJ<
._1AS r o ito id ........

wi -fk
....
e-. ........................
.M'ft a s s i s t i s . . ^ - o o d . a f dejilj.-ng............
wi'f'k
appreciated
felt
know
loo king
m ade
m eet
see
send
th a n k S
was
w e re
w o rk
s.
Thank you for

xMany thanks for
I/We (really) enjoyed
I/We (very m uch) appreciated
I/We look forward to
My boss like/loves/hates
My boss doesn't like
My assistant likes/loves/hates
My assistant doesn't like
My boss is (not) good at/bad at
My assistant is good at/bad at
showing us round,
looking after us.
m eeting your team,
working w ith you.
having your input,
seeing you again,
taking us to the airport,
organising everything,
your kindness and
hospitality.
working late,
doing the filing,
writing reports,
dealing with emails,
dealing with people,
organising meetings,
travelling on business,
filling in expense claims,
planning and organising.
D e le ie
CD
In
e
B j
R eply
i .....
R ep ly A ll
H .
F o rw a rd
/
C om pose
p k
M a ilb o x e s
.
1___ j
G et M ail
subject: Visit to Rome

Dear Dimitri
you f o r ..................... after us w hen we
..................... in Rome. We very m u c h ......................
your kindness and hospitality.
I ..................... w e ...................... good progress. It
..................... good t o .......................your team, and to
..................... how th in g s.......................at your end. Let
m e ..................... how ULK respond. I w ill.......................
you a copy of my report w hen it is ready.
Again m any thanks.
Best regards
Ivana
Thanks for a gift

5 Organise these sentences into a thank you message.
Dear
Kind regards.
subject: Thanks
Please say 'hello' to Mary.
Thank you for the w onderful gift.
We hope you had a good flight back.
I very m uch enjoyed having you here.
We look forward to seeing you again soon.
It was greatly appreciated by everyone at this end.
Please don't forget to send us the new specification.
It was useful to have your input - particularly to the
MXD project.
Gifts and saying thank you 69
UNIT 26
Checking facilities and information

Some useful phrases
Can I use your phone?
Is there a phone I can use?
a fax machine
a computer
a scanner
a projector
What kind of system have you got?

Could I borrow a video recorder?
an extension lead
a flipchart
Which one can I use?
Could you lend me your pen?
pen
hole punch
stapler
Yes, of course.
Sorry, I need it at the moment.
Is there a room free?
Is there a room available?
Is there a room I could use?
Is there a place I could work?
have a meeting do some copying
Could you do something for me?
Could you do some typing for me?
Could you do it for me?
Could you have a look at my computer?
There is (There's) something wrong with it.
70 UNIT 26
Study notes
projector
= a digital projector (beamer)
Some office equipm ent:
a printer
a copier
a shredder
W hat k in d o f sy stem ... ?

Notice you can use:
What system have you got?
What have you got?
What kind of system do you have? What sort of system do you have?
Could I borrow ... ?
Note the difference betw een lend and borrow.
Could I borrow your pen? (I borrow it from you.)
Could you lend me .10? (you lend the m oney to me.)
W hich o n e can I ... ?
Notice we can say:
Which can I use? Which phone can I use?
Is th e re a room free?
= Is there a room that is free?
Is there a room available?
= Is there a room that is available?
Could y o u h a v e a lo o k ...?
Have a look = look
T here is so m e th in g w ron g w ith ...
Notice the preposition with:
There is something wrong with this printer.
What is wrong with the projector?
Which one can I use?
Practice
Asking about facilities
Requests
1 Listen to different people asking about facilities and

equipm ent. Indicate with a tick / which facilities
are available now, which are available later and
w hich are not available.
3 Write questions with could, using the prompts.

e.g. (type/this/m e)
C o u ld W M
S . 1fo r
vk&? ....................
(send/'ihis fax/M ehmet)

Not
Available Available
available
now
later
Conference phone
IT Support
Meeting room
Copying
Use of a stapler
Staff security pass
Could yr01A s&yid t ki s vl)( f.o .

a
(call/Boris/me)
b (deliver/sam ple/Anna)
c
(give this/Igor/m e)
d (do something/M ax)
which, what, etc.
(check the facilities/us)
(do some photocopying/the Service Manager)
(talk to/Jane/m e)
(get some coffee/the visitors)
2 Complete the dialogue with which, what or who.

A = Sales Account M anager
B = Office M anager
A: Can I borrow one of the beamers for my
presentation on Tuesday?
B: Yes, that's no problem, a .........................time is the
presentation?
A: It's at three o'clock.
B: b ......................room are you going to be in?
A: I haven't booked it yet. c ......................rooms are
free?
B: d ..................... kind of presentation is it?
e ......................are you giving it to?
A: I'm giving it to a small group from Whyco
Chemicals.
B: Rooms 7 or 8 are free, f ..........................would you
prefer?
A: I'll use 7. By the way, there's something wrong
with my laptop. Could someone have a look at it?
B: g ............. ....... kind of laptop have you got?
A: It's an IBIS.
B: h ......................................model is it?
A: The 9000.
B: And i ......................is wrong with it?
Facilities
4 Write the requests using the words in the box.
c o p ie r /
fax m achine
ro o m
s o m e w h e re
vid e o cam era
beam er
s om e on e
e.g. I need to do some photocopying.

.......... .................................................... i could use.
a I need to do some typing.
.................................................. I could ask for help?
b I need to talk to some visitors.
.................................................................I could use?
Checking facilities and information 71
I need to record a sales presentation.

..........................................................I could borrow ?
d I need to send a fax.
.................................................................I could use?
e I need some background information.
........................................................... I could log on?
f I need to show these photographs.
.................................................................I could use?
OM:
PTL:
OM:
PTL:
OiVL:
PTL:
OM:
PTL:
I'll check if there's a m achine available.

And we'll need a beamer.
Let me check that. I'll get back to you.
OK. And we will need the basics of course staplers, hole punch, scissors ...
They're no problem.
Oh, we'll need a conference phone.
OK - I'll see if one is available.
And w'e'll need a shredder.
borrow and lend

5 Complete the sentences w ith borrow, lend or use.
Sometimes there is m ore than one possibility.
a Could I .......................some things for this
afternoon?
b Could y o u .......................me some things for the
afternoon?
c Is there a photocopier I c o u ld .......................?
d Can I .......................your pen?
e You c a n ......................... my car if you like.
f I need t o .............................a laptop for my
presentation.
g I 'll................... you mine, but please bring it back.
h If y o u ...................... my hole punch, please give it
back to me.
Office equipment
6 A project team leader (PTL) is setting up an office for
a new project. She is talking to the office m anager
(OM).
i Read the dialogue and tick / the equipm ent the
project team leader asks for.
ii Think of one of your projects. Tick the
equipm ent you had.
OM: How m any desktop com puters do you need?
PTL: Four - and they need to be netw orked to the
system.
OM: That's no problem.
PTL: And we will need copying and printing
facilities in the room.
OM: OK. Do you need fax facilities?
PTL: Yes, we do.
72 UNIT 26
Project
tea m lead er
The basics
Calculator
Hole punch
M ouse m at
Scissors
Staplers
Post-it holder
Sticky tape holder
O ther e q u ip m en t
Beam er/Projector
Conference phone
Copier
Desktop com puter
Flipchart
Fax m achine
Laptop docking station
Printer
Scanner
Screen
Shredder
Video camera
W hiteboard
You
UNIT 27
Shopping
I
Some useful phrases

Can you help me?
I am (I'm) looking for a present...
... for my wife.
...fo r my husband.
... for a six year-old child.
My son is six years old.
Have you got any ideas?
I like this.
How much is it?
How much are the shirts?
They are (They're) $55 each.
Do you have any in a size 42?
What is (What's) that in a European size?
Have you got any in blue?
Can I try it on?
It fits me. It suits me.
It does not (doesn't) fit me.
Have you got a bigger size?
This one might be better.
That one may fit better.
I will (I'll) take it.
How would you like to pay?
Can I pay by credit card?
Do you accept American Express?
Sign here, please.
Could you wrap it for me, please?
Study notes
... a six year-old child.
You can say:
My child is six years old - 1 have a six year-old child.
He is 35 years old = He is a 35 year-old man.
Our baby is three months old. - We have a three month-old baby.
Sometimes words that often stand together are hyphenated
(joined by a short line). Usually the hyphen can be omitted,
e.g. a six year-old child or a six year old child.
T hey are $55 each.
See Reference Section 20.10 for currencies.
D o you h ave any in size 42?
You can say:
What is that in a European size?
What is that in an American size?
See Reference Section 20.17 for clothing sizes.
Can I try it on?
You can say:
Can I try this jacket on?
Can I try on this jacket?
Can I try it on?
You can't say:
Can I try on it?
This o n e m ig h t be better.
That o n e m ay fit better.
You can use may and might to talk about possibility.
It is going to rain, (we are sure)
It may rain, (we are not sure)
Can I pay by cred it card?
We can also pay:
in cash in dollars by (travellers) cheque
Shopping 73
Practice
Buying presents
Shopping and payment
1 Listen to the recording. Then m atch the children

with the presents and the prices.
3 Choose the right words from the box to fill the gaps.
a Five year-old son
c A T-shirt
e 320 roubles
b Eight year-old
daughter
d A toy car
f 150 roubles
suit
accept
tr y
fit
size
pay /
fitting room
sale
e.g. Can I ..... P - f f ......by credit card?

a
Do y o u .................... American Express?
b Can I have a .................... , please?
might/may
2 Complete the sentences. Use might or may and the

comparative form of one of the adjectives in the
box.
Have you got this in a .................... 40, please?
d Are these shirts in t h e .................... ?

e
Could y o u .......................the cheque, please.
Can I .................... them on?
expensive
interesting
fast
g W here is t h e ................................................... ?
co n ve n ie n t /
bad
c o m fo rta b le
h These are too small. They d o n 't.................... me.
good
I don't like this colour. It d o e s n 't.................... me.
e.g. The earlier flig h t...... ....................be

. Let's take that one.
a This ja c k e t.........................be a ..........................fit.
Can I try it on?
b The other p u b .......................... be even
.......................... than this one. Let's stay here.
c The shops in the c e n tre .......................... be
............................ Let's buy the presents here. I'm
sure they will cost less,
d Let's go by train. I t .......................... be
e
receipt
sign
Try these shoes on. T h e y .......................... be
This book is very boring. This o n e ..............

b e ............................
g This T -shirt.......................... f it ......................
h Try a blue one - i t .......................... suit you
Ages and lengths

4 Rewrite the examples as shown,
e.g. A son of tw elve...A.;tyyev
a
A daughter of four.
b A father of forty-nine.
c
A colleague of twenty-six.
d A boss of thirty-seven.
e A phone call of fifteen m inutes.
f
A business trip of ten days.
g A contract of two years.

h A taxi ride of tw enty m inutes.
74 UNIT 27
UNIT 28
Your colleagues
Some useful phrases
What does your boss look like?
Which is he?
He is (He's) the tall one with glasses.
He has (He's) got black hair.
He is (He's) wearing a grey suit.
How long has he been with the company?
He has (He's) been with the company for ten
years.
Eva has been with us since last month.
She joined the department three weeks ago.
She is (She's) on the admin side.
Tom works in production.
What is (What's) he like?
He is (He's) very nice.
I think Eva has two children.
I do not (don't) think Tom is married,
married
single
separated divorced
is he divorced?
I think so.
I don't think so.
Study notes
H ow long has h e b een w ith th e com p an y?
Note these examples of the Present Perfect tense:
He has been here for three years.
She has lived in Paris since June.
Has she worked in the States?
Yes, she has. / No, she hasn't.
... for te n years.
... sin ce last m on th .
Use for with periods of time, and since w ith days, dates and times:
for five minutes/three days/two weeks
since 3 o 'clock/Monday/July
... th ree w e e k s ago.
Ago stands at the end of the sentence. It is used with the Past tense
- never the Present Perfect.
She joined the department three weeks ago.
He left school ten years ago.
... adm in side.
= administrative side
What is h e like?
Talking about the person, not the looks.
He is a good boss. She is very nice. He is veryinteresting.
I don 't th in k Tom is m arried.
Notice that we say:
I don't think he's married.
(not I think he is not married.)
I don't think she has children. (not I think she doesn't have children.)
I th in k so. / 1 d on 't th in k so.
- Is he divorced?
- 1 think so. (= I think he's divorced.)
- Is she married?
- 1don't think so. (- I don't think she's married.)
Your colleagues 75
Practice
Giving personal details
Dialogue
1 Listen to the recording and answ er the questions

with I think so or I don't think so.
3 Fill in the gaps in the dialogue using the words in

the box.
a Does her boss w ear glasses?

been
ago
b Is he more than 35?

c
Has he been with the com pany for six years?
d Is he m arried?
e
Has he got any children?
Does he live in a house near the airport?
Describing people
2 Rewrite these sentences.
d o n t
fo r
hair
m a rrie d
s h o rt
w ith
w h ic h /
A: a
.....one is your new assistant?
B: He's the b ......................one c .......................
glasses. He's got black d ........................
A: How long has he e ......................with your
company?
B: He's been w ith us f .....................three years now.
A: W hy do you say he's new?
B: Because he joined my departm ent about thirteen
days g ........................
A: Is he h ......................?
B: Yes, I think so, but I i ...................... think he has
any children.
e.g. (He's a young m an. He has a m oustache.)

Hfts (\ 'ôiA'ng
w itk t\
Past tenses
4 Write the questions for these answers.
(She's an attractive w om an. She's has long

brow n hair.)
\aJIa.e-'H d id VrOM l& M e- sc,Wool7

....................'r a s B
b (He's a tall m an. He's wearing a grey jacket.)
How
(She's a short w om an. She's wearing a red dress.)
..................... ........
I left school eleven years ago.

k/xve. ^jO lA J
V K firr i& d ?
I've been m arried for eighteen m onths.
d (She's a blonde wom an. She's has glasses.)

He's been in his job for four years.
e
(He's a bald m an. He's got a beard.)

She w ent to college six years ago.
(She's a middle-aged w om an. She's got grey

hair.)
I've been here for 20 m inutes.
(He's a fat m an. He's got curly hair.)
He joined the departm ent five m onths ago.

She's been with the company for m any years.
76 UNIT 28
UNIT 29
Your office building

Some useful phrases
Good morning, my name is Nancy Lee.
I have an appointment with Mr Irwin.
Could you sign in, please?
If you take the lift to the second floor, they will
(they'll) meet you.
This is your security pass.
I am (I'm) looking for the training department,
is this the way to the advertising department?
Can you tell me if the boardroom is on
this floor?
When you come out of the lift, turn right.
It is (It's) at the end of the corridor, on the left.
It's the last door on the right.
There is (there's) a card swipe on the left of
the door.
Press the green button.
How far is it?
It's not far.
It's a long way.

You are (You're) on the wrong floor.
It is not (isn't) this way.
I do not (don't) know where it is.
I am (I'm) not sure if it's on the third floor or
the fourth.
Where is (Where's) the lift?
Where are the stairs?
They are (They're) over there.
Study notes
Could yo u sign in, please?
Sign in = sign the visitor's book
Can you te ll m e if th e b oardroom is o n th is floor?
Look at these indirect or em bedded questions:
Where is it?
Do you know where it is?
Is it in this building?
Can you tell me if it is in this building?
See also Reference Section 14.2 for m ore examples.
W hen you co m e o u t o f th e l i f t ...
Notice these prepositions of direction:
[>
-e
out of
into
up to
down to
/h
c P
on to
back to
... at th e end of th e corridor ...

Notice these examples of at:
at the bus stop
at the airport
at home
at work
at the station
at school
Notice these prepositions of place:
0
0
above
in
on
below
Q
.
under
by
near
See Reference Section 17.2 for prepositions of place.
H ow far is it? It's n o t far.
Notice these examples:
It's a long way. (affirmative)
Is it far? / Is it a long way? (interrogative)
It isn 'tfar. / It isn't a long way. (negative)
We don't use far in the affirmative.
Your office building 77
Practice
Directions in a building
indirect/em bedded questions
3 Rewrite the questions.

1 Listen and fill in the gaps in the dialogue.
A: Excuse me, is this the right a ........................for
e.g. W here is it?
is ?
the training departm ent?
B: I'm afraid you're on the b ........................floor.
a W hich floor is it on?
A: c ........................floor do I need?
I w onder if you can tell m e .................................?
B: I'm not sure d ........................it is. I think it's
b Is this the right floor?
e ........................the boardroom . Take the lift
Can I c h e ck ............................................................... ?
f ........................ the third floor. W hen you come
c W hen does it open?
g ........................the lift, turn left. It's
Do you k n o w .................................?
h ......................................................... the corridor, i ............. the
d How far is it?
right.
Can you tell m e .............................. ?
far, a long way, etc.
W here is the lift?

Have you any id e a .................................?
2 Fill in the gaps in these examples using far or

a long way.
Is it on the left or the right?

Do you k n o w .................................?
e.g. - How .T&K. is it to the service departm ent?

- It's not .rf'fl-r.; it's just dow n here on the right.
a - Is M eeting Room 3 .................... from here?
- No, it's n o t .................... ; it's just at the end of
the corridor.
b The cafeteria is n 't.................... from the reception
area.
c
I t's ....................from here to the boardroom - it's

on the 27th floor.
d It is n 't.................... from here to the railway

station.
e - Is i t .................... to Addis Ababa?
- Yes, it is.
f
- Is i t ...................... from Cape Town to Tunis?

- Yes, it's a long way.
g - Is N airobi.................... from Rabat?

- Yes, it is.
h - H o w .......................is Tripoli from Kinshasa?
- It's ......................
78 UNIT 29
g Is this the quickest way?

Can you tell m e .................................?
Prepositions
4 Complete the directions below.
a Go
j.W.fp...... the building.
b W alk....................the reception a r e a .....................
the lift.
c Take the lift.....................the second floor.
d W hen you c o m e ....................... the lift, turn right.
e W alk....................the end of the corridor.
f Turn right and g o .....................the medical unit.
g It's the first.....................your right.
h W alk ....................the lift.
i Take the lift....................the first floor.
j G o .....................the corridor a n d ........................the
room opposite. That's the managing director's
office.
UNIT 30
How things work

Some useful phrases
How do you start the video camera?
I do not (don't) know how it works.
Do you know how to use it?
First, switch it on.
Then press the button to start it.
To start it press the green button.
Shall I show you?
You plug it in like this.
You switch it on like this.
You start it like this.
it is not (isn't) working.
I think the battery is flat.
I think the paper is jammed.
Does it usually stop like that?
Does it normally make that noise?
Where are the instructions?
What does it say?
It says, 'If it does not (doesn't) w o rk ..
... check that it is (it's) plugged in.'
... check that it's switched on.'
... call Technical Support.'
Study notes
I do n o t k n o w h o w it w orks.
Look at these examples with knowhow.
Do you know how to use it?
Do you know how to type?
I don't know how to drive.
First, sw itch it on.
We often use these verbs with electrical equipm ent:
it is on
it is off
turn on
turn off
switch on
switch off
Then press th e b u tto n to start it.
to start it = in order to start it
... plug it in
... sw itch it on
These are phrasal verbs. You can say:
Plug in the copier.
Switch on the copier.
Plug the copier in.
Switch the copier on.
Plug it in.
Switch it on.
But you can't say:
Plug in it.
Switch on it.
See also Reference Section 8.
D oes it u su ally stop lik e that?
D oes it norm ally m ak e th a t n oise?
Look at these adverbs of frequency:
normally
always
sometimes
often
never
... it is plugged in
... it's sw itch ed on
Note the examples of the Simple Passive:
The paper is jammed.
Is the machine plugged in?
How things work 79
Practice
Adverbs o f frequency
Trouble shooting
1 Listen and m ark the statem ents true [T], talse
don't know [_7J.
a
She knows how to use the m achine,
She can't find the instructions,
c The m achine is plugged in.

d The m achine is switched on.
e The instructions are in English,
f
He has read the instructions,
g He has used the m achine before,
or
3 Rewrite these sentences.

e.g. Does it make a noise like that?
(norm ally) ....... .
h There is som ething w rong with the m achine. El!
The Simple Passive
2 Rewrite the examples in the passive.
e.g. You do it like this.

If
dong'lijte' fhj.S .r....................................
You don't do it like that.
X f . i d o i t e Jtifc&flMi f 'r.........................
a
You don't start it like that,
b Do you plug it in here?
It doesn't stop like that.

(usually) ..............................................
He doesn't wrork in the evening.
(often) .................................................
Are they late?
(always) ..............................................
Does he visit the gym?
(ever) ...................................................
Do you travel first class?
(som etim es)........................................
I've m et the MD.
(never) ................................................
Have you been in this departm ent?
(always) ..............................................
Phrasal verbs
4 Write the responses.
e.g. The video recorder is plugged in.
Ho w .. d id .^. p.m .p .h ig ..i . t .i.-y-.?.......
c You don't clean the screen like that,

d How do you open the windows?
e
Do you open them like this?
You change the batteries like this,
g You don't switch it on like that,

h You shut it like this.
80 UNIT 30
a The copier is switched on.

H o w ...................................................
b The lights are switched off.
W h e n ........................................................................ ?
c The fax m achine is turned on.
H o w ...........................................................................?
d The computers are turned off.
W hy ..........................................................................?
e The m achine is plugged in.
W h e re ....................................................................... ?
f The TV is switched off.
W h e n ........................................................................ ?
UNIT 31
Requesting information
Some useful phrases
Could I have some information on
filing cabinets?
I have your brochure here.
Could you give me the reference number,
please?
model number
catalogue number
How big is it?
It is (It's) available in three sizes - large, medium
and small.
It's one metre twenty by ninety centimetres.
What colour is it?
What is it made of?
It's available in blue or red.
It comes in wood or metal,
blue
red
green
wood
metal
plastic
I would (I'd) like to order a large blue one.
Are they in stock?
When can you deliver?
Delivery takes three days.
Can we order online?
Go to our website.
The address is offquip dot com.
Click on 'buy online'.
Thanks, I will (I'll) get back to you.
Study notes
Could I h ave so m e in form ation on ... ?
Requesting information:
Could I have some information ...?
Can I have some information ...?
Is it possible to have some information ...?
It's o n e m etre tw e n ty by n in e ty cen tim etres.
M easurements:
90cm - ninety centimetres
1.6m = one point six metres (one metre and sixty centimetres)
2.25m = two and a quarter metres; two metres and twenty-five centimetres
In m any English-speaking countries, people use imperial
m easurem ents.
inch - inches ( l i n - 25.4mm)
yard-yards ( l y d - 91cm)
mile - miles ( l m - 1.609km)
Note the spelling differences:
centimetre (UK)
centimeter (US)
metre (UK)
meter (US)
kilometre (UI<)
kilometer (US)
See Reference Section 20.9 for m easurem ents.
It's available in b lue or red.
Notice the preposition in.
It comes in wood or metal.
... a large b lu e one.
Notice the order of adjectives: size, colour, composition.
A large white metal chair.
Requesting information 81
Practice
A sales enquiry
Adjectives
1 Listen to the recording and fill in the order form.
3 i
O rd er form
Product:
....................................................
Complete the sets, using the words in the box.

aw ful
large /
expensive
e xtra large
green
m etal
m o de l (n u m b e r)
nylon
o u t o f stock
te rrific
No. ordered: ....................................................

Model no.:
....................................................
Size:
....................................................
Colour:
....................................................
Material:
....................................................
Measurements and dimensions

2 Write the num bers in words, as shown.
e.g. small
a m edium
b blue
c w ood/w ooden
d cotton
e good
f bad
g cheap
h in stock
i catalogue
(number)
standard
large
yellow
plastic
wool/woollen
nice
nasty
reasonable
discontinued
..... .................
.......................
.......................
.......................
.......................
.......................
.......................
.......................
.......................
invoice (number) .......................
e.g. 2.75m .... t.Wp ppi f Se-Ve.-n -f iV.VK&tr&s......

tw o y ^ tr e - S ' sey& itt^~-iye:.............
tw o
tkr&&-QM t\rt&r Y^&tre-s
ii Now write descriptions of these products, using

the adjectives above.
e.g. a ......................... '^.pder'ifi desk
1.25m
.................................................................
b ....................................................................
c ....................................................................
6.5kg
d ..........................................................
e .....................................................................
1.75km f ....................................................................
g ....................................................................
h .....................................................................
1.2m x 37.6cm i ............................................................
7.1cm x 4.8cm x 12.6cm j ...........................................
82 UNIT 31
a a / a n ......................................... hole punch

b a / a n ......................................... pen
c a / a n ......................................... filing cabinet
d a / a n .....................................................................chair
e a / a n ......................................................................shirt
Questions
Some office furniture
4 Complete the questions in the dialogue using the

phrases in the box.
do you have them in
how much is
they available in
is it made o f
w hat kind o f w o o d
give me some inform ation /

is there
h ow big is
w hen could you
A: Can you
9.V-..........
on your New World office desks, please?
B: Certainly. W hat would you like to know?
A: Are a ................................................ different sizes?
B: Yes, they come in two sizes - standard and large.
A: b .................................................................the large?
B: It's 75 centim etres by one m etre thirty.
A: And w hat c ................................................................?
B: It comes in wood or m elamine.
A: Do you know d ..........................................................?
B: It's pine.
A: And e ....................................... a choice of colours?
B: Yes - the pine version is available in green, blue
or natural. The melamine comes in black or
white.
A: f ..........................................................................stock?
B: Let me check. Yes, we do.
A: g .......................................................... the pine one?
B: The large version is 470.
A: And h ........................................................... deliver?
B: It normally takes about three days from when
you order.
A: OK, thanks. I'll get back to you.
Revise office furniture and equipm ent by joining a

word from list A with a word from list B. Then
request information about the terms.
desk/
desk
d ra w e r
filing
filing
hole
m eeting
rubbish
shelf
storage
swivel
wall
wall
bin
cabinet
chair
clock
cupboard
d ia ry /
lam p
p lanner
punch
table
tra y
unit
u n it
e.g. - Could I have some information

diaries?
- W hat colour/size is your desk diary?
- Do you have that one in stock?
Requesting information 83
UNIT 32
Staying in a hotel
Some useful phrases
I would (I'd) like a room.
I'd like to book a room.
to book
to reserve
a single room
a double room
a room with ...
... a balcony
... a sitting room
... a bathroom
Is it for tonight?
When is it for?
How many nights do you want the room for?
It is (It's) just for tonight.
It's for three nights.
I am (I'm) afraid we are (we're) full.
We have not (haven't) got any vacancies.
What a pity!
How disappointing!
We are (We're) so busy at the moment.
It's such a busy time.
Do you have a reservation?
Would you like someone to take your bag?
No, thanks. I can carry it myself.
Can I book online?
Yes, you can make the reservation yourself.
Just go to our website and click on
'reservations'.
84 UNIT 32
Study notes
bath room
Compare bathroom (bath + room) w ith sitting-room (sitting +
room). Some com pound (two-word) nouns are one word;
some are joined by a dash (-) and some are tw o words.
Check that you know the m ain room nam es and other areas:
sitting-room, living-room, dining-room, kitchen, hall, bedroom,
bathroom, toilet, stairs, landing.
W hat a pity! H o w d isap p oin tin g!
Compare what and how in exclamations:
How expensive!
What an expensive shop!
How generous!
What a generous woman!
We are so busy at th e m o m en t.
It's such a busy tim e.
Compare so and such.
It is so big.
It is such a big place.
He is so nice.
He is such a nice man.
I can carry it m yself.
Listen to these reflexive pronouns, which we can use for
emphasis:
we ourselves
I
myself
you yourselves
you yourself
he himself
they -+ themselves
she * herself
itself
it
e.g. He did it himself.
Notice the plural of self is selves.
Practice
Booking a hotel room
how/what (a); so/such
1 Listen to the telephone booking, then fill in the gaps

in this email confirmation.
3 Complete the exchanges using what, how, so or such.
aoe
- This i s .... ................a busy time for hotels.
In
ijgj H
D ele te
e.g. - They're full.
R eply
R ep ly A ll
91
F o rw a rd
C o m p o se
&
M a ilb o x e s
l
L~J
G et M ail
subject: a .......................
Dear Sir/Madam
I am writing to confirm the telephone booking we
made earlier today. The booking is for b ...............
arriving c ........................ and departing d ...............
The booking is in the nam e of e ........................
a b c -
Kind regards
Tina Patel
Asia Travel
f
g
Reflexive pronouns
2 Write replies in answ er to the questions.

e.g. Would you like someone to carry your bag?
(No, th a n k s .)
.N??;..f .
.X..M
.............................................................
a Would you like me to post your assistant's
letters?
(No, thanks.) ..........................................................
Did someone park his car for him?
(N o .).........................................................................
c Would you like someone to clean Mrs Dahabi's
shoes?
(No, thanks.) ..........................................................
d Would you like someone to carry this luggage
upstairs for your party?
(No, thanks.) ..........................................................
e Would you like someone to wash your shirt?
(No, thank you.) ....................................................
They don't accept travellers' cheques.

.............................ridiculous!
The hotel hasn't got any vacancies.
............................. a nuisance!
Why don't you stay at the Grand Hotel? It's
very good.
- Yes, but it's ............................. expensive.
- I can't go to Paris next w'eek - w e're too busy.
- ............................. a pity!
I don't know the nam e of our m arketing director
because it's ............................. a big company.
- W e're full all next week.
- ............................. frustrating!
- I always get lost - it's a big hotel.
- Yes, there a r e ................. ........... m any floors.
- She gave the w aiter 5 0 .
- .......................... am azing!............................a tip!
Filling in a form for someone

4 Write down the questions you need to ask in order
to fill in this card for someone else.
Room no.
Name
Arrivai
Cash
Lj
Cheque
Credit card
Voucher
Departure
A/C no.
M r______________________ Length o f stay

M rs_____________________ Number in p arty.
Miss____________________
M s_____________________
Address_________________ City_____________________
C o u n try________________ Car registration number
Nationality______________
_______________________
Passport no._____________
W here issued.
Next destination .
(Give address)
Signature_______
Staying in a hotel 85
UNIT 33
Bookins conference facilities

Some useful phrases
We are (We're) looking for a room for
a conference.
How many people is it for?
Between fifty and sixty.
I think Room A is too small.
I do not (don't) think it is (it's) big enough.
Have you got anything bigger?
bigger
smaller
cheaper
How big is Room B?

It's twenty metres long.
How wide is it?
It's fifteen metres wide.
When do you want it?
We want it on the 26th, all day.
We want it from 9 o'clock to 5 o'clock.
How much do you charge?
It's 2,000 a day.
We charge 500 per hour.
That includes refreshments.
Do you provide AV equipment?
a projector a screen
Yes, we do.
No we don't.
Thanks, I would (I'd) like to book it.
Thanks, I will (i'll) get back to you.
Study notes
... to o sm all.
Note that too stands before small.
... big en ou gh .
Notice th at enough stands at the end of the phrase:
It's big enough. It isn 't big enough. Is it big enough?
m etres
UK spelling: m etre/kilom etre
US spelling: m eter/kilom eter
It's tw e n ty m etres long.
Note that long, wide, high, tall, etc. stand at the end of the phrase.
It's seven metres high.
He is one metre sixty-eight tall.
H ow w id e is it?
It's fifte e n m etres w id e .
Notice the form of the question and answ er in dimension
questions:
How long is it? It's 20 metres long.
... on t h e 26th ...
= on the twenty-sixth.
See Reference Section 20.2 for m ore on ordinal num bers.
... 2 ,0 0 0 a day.
Note also:
2,000 per day
.500 an hour
... AV e q u ip m en t
= audio visual equipment
86 UNIT 33
Practice
Conference arrangements
1 Listen to the enquiry about conference facilities.
The conference m anager confirms the discussion by
email. Read the email and fill in the gaps.
eoe
In
H
D elete
Reply
R ep ly A ll
H
F o rw a rd
CD
0 3
/
C om pose
M a ilb o x e s
G et M ail
subject: Conference Reservation 7 May

attach: Equipm ent Hire Price List
Dear M r Costa
Thank you for your enquiry. It was a pleasure to m eet
you again. I feel sure we will be able to m eet your
needs. May I confirm the details we discussed?
You would like to book a ............................. .
09.00-18.00. We have made the reservation for you.
Our charges include VAT but not refreshm ents or
b ...............................
I attach our price list for c ................................ . as
requested.
We discussed your catering needs. You asked me to
quote for d ................................ and a simple buffet
lunch. The attached quotation includes sample
m enus and prices.
A: a Wfr))rer..
-for a conference room for
the 27th.
B: How m any people b ...................................?
A: c .................................. and twenty.
B: Room A is d .....................................What about
Room B?
A: How big is it?
B: It's e ....................................
A: That would be fine.
B: W hen do you w ant it?
A: f .................................... How m uch is it?
B: It's g ....................................
A: Does that h ...................................?
B: No, that's i .....................................
too smalt, not big enough

3 Think about the situations below. Are the rooms big
enough? Are they too small? Or are they the right
size? Write a sentence about each situation.
R oom A
8 .0 m x 15.5m
R oom B
8.5m x 60m
R oom C
3.0m x 5.0m
e.g. 50 p eo p le-R o o m A
T We rooytt is fobo'iAf tWe
Please get back to me if you have any queries or further

requests. I look forward to doing business with you.
300 people - Room A ........................
With best wishes
3 people - Room B .............................................
6 people - Room C .............................................
12 people - Room A ...........................................
25 people - Room B ...........................................
30 people - Room C ...........................................
Pippa Smolek
Conference M anager
Arranging conference facilities

2 Complete the dialogue with the following phrases.
betw e en fifteen
fro m te n to six
include coffee
eleven m e tres long and seven m e tres w id e

is it fo r
e x tra
to o big
8 5 0 p e r day
w e re looking f o r /
Booking conference facilities 87
UNIT 34
Organising a trip
Some useful phrases
I would (I'd) like a ticket to Bahrain,
a single ticket
a return ticket
business class
economy class
When do you want to travel?
Tomorrow.
On Thursday.
I will (I'll) call you ...
I'll email y o u ...
I'll text y o u ...
... when the tickets are ready.
... when I have the details.
...a s soon as I arrive.
You are (You're) flying on Continental Airways.
Your flight number is CL 217.
It leaves at 09.15.
It arrives at 17.30.
How much is it going to cost?
It is (It's) 600 one way.
It's 900 return.
Is there a cheaper way?
You could go by train. That would be cheaper,
by train
by ferry
by bus
by plane
How do you spell Bahrain?
How do you pronounce it?
88 UNIT 34
Study notes
... a tic k e t to Bahrain.
The English pronunciation of some places is different from the
local pronunciation. Some nam es are different, e.g.
Nihon - Japan
a sin gle tic k e t
a return tic k e t
Note the alternatives:
return - round trip
single - one way
These are US English term s that are used in UK English.
I w ill call you w h e n th e tic k e ts are ready.
Notice that we say:
... when the tickets are ready.
...a s soon as I arrive.
We do not say:
... when the tickets will be ready. ...a s soon as I will arrive.
It leaves ... / It arrives ...
Rem em ber the Simple Present tense is used for the Future in
tim etable inform ation and for opening hours.
The train leaves at 09.15 on Monday. Flight TZA10 arrives at 16.50.
The shop opens at half past nine.
The bank closes at 4.30.
... 09.15 / 17.30 ...
Note how to use the 24-hour clock.
08.00 - oh eight hundred
16.08 -sixteen oh eight
07.40 - oh seven forty
0 5 .1 5 - oh five fifteen
17.2 5 - seventeen twenty-five
2 1 .0 0 - twenty-one hundred
T hat w o u ld be cheaper.
Note that would is the same for all persons:
1 would, he would, etc.
Practice
Organising a trip
24-hour clock
1 A businessm an in Istanbul is organising a trip. Listen

and answ er these questions,
Operator
Destination
Flight
no.
b W hat kind of ticket does he w ant?
a Silver Arrow
Naples
SX 216
b Global Tours
Johannesburg
GA 708
c Skyways
Moscow
ST 309
a W here does the traveller w ant to go?
W hen does he w ant to travel?
d W hen does the flight leave?

e W hat time does it arrive?
f
Is he travelling by Air France?
g Does he get a single or a return?
International
d Euro
Continental
e Trans Globe
Cairo
EK 114
M elbourne
TG 588
f Continental
Bombay
CA 512
Airways
Times
dep: 12.00
arr: 17.30
dep: 07.30
arr: 13.15
dep: 19.20
arr: 12.45
dep: 11.00
arr: 18.40
dep: 08.20
arr: 22.00
dep: 13.00
arr: 23.50
Note
h How m uch is it?
The inform ation in the table is fictitious.
e.g. a
Spelling and pronunciation
Naple-s
2 Find out the English and local names for the places
in the table. Talk to colleagues or to friends.
e.g. -
How do you say Athens in Greek?

Athinai.
A-T-H-I-N-A-I.
How do you pronounce it?
Athinai.
Cities:
Countries:
Athens
a Athri&M
b ............... Praha
Rome
c ...............
Ireland
e ...............
Russia
A Silver Arrow
)( 2.16 t o
r.QQ.i.t.
kM wdre-d) UoiArs f\iyd purriv&s _c\t.

(? .30 ( S&y&nfe&jK'.t h i r t y - } .............
b
c
d
e
f
d ...............
Ellas
f ...............
Organising a trip 89
when/as soon as + the Simple Present
Comparing plane, train, bus
4 Write out these sentences in full.
e.g. W hen/docum ents/com e/I/send/text.

1 f(a.& Ao&iAvK&wfs -pyK&j U L
. .^ 0 1 4
...............................................................................................
I/contact/you/w hen/I/have/details.
b I/phone/you/as soon as/tickets/readv.

c
As soon as/have/m oney/I/buy/new car.
d W hen/know /price/I/tell/you.
e
I/visit/m useum /as soon as/I/have/tim e.
W hen/can/speak/English/I/visit/N ew York.
would
5 Assume that you norm ally drive to work, then
answ er these questions.
e.g. Would your journey take longer by bicycle?
ye.j if w o u ld .. i f . w ould. f
l o 'y i^ r ............
or
a
.. No j . t .W U ldv. t ..X.t. woiAldw f .
lo.V-ffiX.:.
Would it be cheaper by bus?
b Would it be possible to go by underground?

c
Would it be practical to walk?
d Would you like to have a chauffeur?

e
Would you prefer to work at hom e?
Would you prefer to get a lift from a friend?
90 UNIT 34
Read the dialogue, then rewrite it comparing the

train with the bus. Change the figures so they are
realistic in your area.
A:
B:
A:
B:
A:
B:
A:
B:
A:
B:
How m uch is it by plane?

It's 2 9 0 one way, 5 8 0 return.
Is there a cheaper way?
You could go by train, but it would be slower.
How m uch is it by train?
3 1 0 return.
How long does it take?
Twelve hours.
I'll go by plane.
OK. I'll call you w hen I have the tickets.
UNIT 35
Hiringa car
Study notes
Some useful phrases

W here can I h ire a car?

We can also say: Where can I rent a car?
Where can I hire a car?

There is (There's) a place inside the airport.
There's a Hertz outside the station.
You can go online.
... so m eth in g lik e a Ford Focus

You can use like in comparisons.
This car is like that one. It's not like the other one.
What size car do you want?

Have you got something like a Ford Focus?
When do you want it?
This Monday. Next Monday.
How long do you want it for?
A week to ten days.
We have an estate that might suit you.
w hat make is it?
make model colour year
The rental is $450 per week, including tax.
Does that include insurance?
The price includes unlimited mileage.
That seems OK.
That sounds very reasonable.
seems
sounds
reasonable
cheap
looks
expensive
Can I see your driving licence, please?

Can you fill in this form, please?
Sign here, please.
Here are the keys.
This M onday.
N e x t M onday.
This Monday = the nearest one.
Next Monday - not this one, the one after.
I ______
H ow lon g do you w a n t it for?

Notice that for stands at the end.
For how long do you want it? is unusual.
The rental is $450 per w e e k ...
Notice how rent, rental, charge and rate are used.
The charge for photocopying is 5 cents per copy
- the rate is 5 cents per copy.
The rent for this office is $2,500 per month
= the rate is $2,500 per month.
The rental for this car is 500 per week
= the rate is 500 per week.
That seem s OK.
Some verbs like seem, want, like are not normally used in the
Continuous tense. We do not say That is seeming OK.
Can you fill in th is form ... ?
Note the word order after//// in.
Fill in the form. Fill the form in. Fill it in.
(not Fill in it.)
Hiring a car 91
Practice
Hiring a car
seem/sound/look
3 xMatch the two parts of the sentences.
Listen to the dialogue and mark the statem ents true
IT], false [F] or not given jw&|.

a The car hire place is inside the airport.
b The custom er doesn't know w hat size car he
wants.
c He needs a car for next Thursday.
d He wants it for five days.
e They do not have a Honda.
f They have som ething like a Toyota XL Estate.
g The car sounds OI< to the customer.
h The rate is $120 per day.
That includes insurance, but VAT is extra.
The price seems OK to the customer.
The sales clerk needs to see the custom er's
driving licence.
The clerk has to fill in the rental agreem ent.
EU
Filling in a form
2
Fill in the form. Then write the questions you would

need to ask to fill in the form for someone else.
C A R R EN TA LS
25 Stigat Road, London SE7 8RZ
Tel: 045 258 777 Fax: 045 258 590 VAT no. 200 3 6 1
N a m e :.................................
A d d re s s :.............................
That seems ^
She w ants \ x Vv-
v
I don't like \
We think
\
I don't know
\.
The car looks
g That sounds
a
b
c
d
e
f
i
ii
iii
iv
v
vi
vii
it's a bit expensive

very reasonable.
very good.
the colour.
the date.
fine.
to hire a car.
Comparisons with like

4 Complete these sentences using like or not like.
e.g. The w eather in Spain i s ... ............ the w eather
in Italy.
a M ontreal i s ...................................Paris.
b The food in Mexico i s ........................... the food in
India.
c A Range Rover i s ........................... a Nissan Patrol.
d Japanese i s ........................... Russian.
Now m ake your ow n examples.
e .................................is lik e ...........................................
f .................................is not l ik e ...................................
Car vocabulary
5 Describe your car, a car you hired, etc.
n o ,:.................................... Licence n o .:.................

Issued by: ..............................E x p ire s :..........................
D a te o f birth:................ Occupation:.............
A ccid en ts in last 3 y e a rs :.......................
C o n victio n s in last 5 y e a rs :............
Co. Purchase O r d e r r e f : .................
P assport N o .:......................
It is a
It was a
blue
green
red
silver
etc.
three-door
four-door
five-door
four-wheel
drive
Honda
Fiat
Ford
Mercedes
Volvo
Peugeot
etc.
estate.
hatchback.
people-carrier.
saloon.
etc.
B ILLIN G IN S T R U C T IO N S
C re d it C ard [ .
Travellers cheque
Signed .....................................
Forthe Hire Company
92 UNIT 35
Cash
Signed .............................
For the Hirer
e.g. It was a blue five-door Honda hatchback.
UNIT 36
Returning home
Some useful phrases
Welcome back.
It is (It's) good to have you back.
How was your trip?
It was interesting/useful/tough.
It went well.
It is good to be back.
How was Dick?
He sent you his regards.
He says'hello'.
When did you get back?
I was booked to fly on M onday...
... but my manager wanted me to come
back early.
... but l needed more time in Lima.
I managed to travel on Sunday instead.
I managed to reschedule.
Did you have to pay extra?
I had to upgrade to first class.
I had to pay a small supplement.
The airline was very helpful.
Did you get any firm orders?
I'm afraid not.
Is the problem delivery times?
I'm afraid so.
My report will be ready by tomorrow.
Notice the construction after want (and ask):

want + object (me) + infinitive (toget back).
He wanted me to do it.
He asked me to do it.
. . . I n e ed ed m ore tim e in Lima.
More and less can be used with nouns or adjectives.
Nouns: more time, less money.
Adjectives: more interesting, less expensive.
I m anaged to t r a v e l...
Notice that the verb after manage is in the infinitive:
We managed to change the ticket.
We managed to reschedule.
Pronunciation of reschedule.
US English /ske'uil/; UK English /s'edjuil/
. . . o n Sunday instead.
Compare:
I managed to travel on Sunday instead.
I managed to travel on Sunday, instead of Monday.
I'm afraid n ot.
I'm afraid so.
Notice how these phrases are used:
Did you get any firm orders? I'm afraid not.
Did you have to pay extra? I'm afraid so.
Returning home 93
Practice
Back from a trip
Changes, instead
1 A sales m anager has just arrived back from a trip. He

meets a colleague in the corridor. Listen to the
conversation and answ er these questions.
3 Notice how the arrangem ents on this itinerary have

changed. Write sentences using instead.
a How was the sales m anager's trip?

b
W hen did he get back?
c W hat did Ivan w ant?
Destination:
Barcelona
Carrier:
- w ^ ir O eAft* A ir
Flight no.:
-tX-407
TW-149 R
Booking ref. no.: 0 2 2 5 fK

d
Who is Ivan?
Date:
e W hy did the sales m anager upgrade to first class?

f
0A2.S12
Id w d a y ^ tl-T ta y T ite s d w
ze-iw mmU
Departure Time:
Terms:
W hat does Amelia think of the new system?
business class
-one way"
g W hat is the problem?

h
W hen will the sales m anager's report be ready?
Details:
a iolo s
Price:
-330
r-n
e
Se- gi f
-410
I'm afraid so/i'm afraid not

2 Write I'm afraid not or I'm afraid so in responses to
these questions.
e.g. Is it possible to change the booking?
i W frfa riA w p f .....................................................
e.g. (Carrier) .....
Air..!wsf&Oid ?.. t.IsiKf?. Air

a
(Day) He's travelling on ....................................
(Date) He's travelling o n ...................................
(Time) His flight is leaving a t ...........................
(Details) He's sitting i n ......................................
(Price) His ticket c o s ts .......................................
a Can I change my booking to Wednesday?

b
Is M onday's flight fully booked?
Is the plane late?
Is there a flight on Tuesday?
Can I change to business class?
Do I have to pay a supplem ent?
g Is the m orning flight more expensive?
94 UNIT 36
more, iess
4
Complete the sentences

w ith less or more, using the
inform ation in the table.
e.g. Ray Jarm an earns .

Lydia Koons.
Name
Position
Salary $
Tax
Holiday
Hours worked
Lydia Koons
Ray Jarm an
Sue Divoff
Area Manager
Local rep
Lawyer
78,000
32,000
120,000
40%
30%
45%
4 weeks
3 weeks
6 weeks
50pw
40pw
45pw
mone y than
a Lydia Koons pays

.......... tax that Ray Jarm an.
b Lydia Koons has
....... holidav than Sue
Divoff.
free time than Lydia
c Ray Jarm an has
Koons.
d Sue Divoff earns
........m oney than Lydia
Koons.
e Lydia Koons pays
..........tax then Sue Divoff.
f Ray Jarm an has
,
holiday than Lydia
Koons.
free time than Ray
g Sue Divoff h a s ..........
Jarm an.
want + object pronoun + infinitive

6 Write sentences about requests.
e.g. John Mike: Could you change the booking?
Mike:
bpofCi^n^.
or
a
b
Vocabulary
5 M atch words in the three columns to make
vocabulary groups.
seat n o . ------ ^
change
)I
m orning
v
boarding card
salary
day
check-in
single
tax
afternoon
one way
flight no. .
passport
w eek
cancel
departure
\
I
(
v-
m onth
return
ticket
postpone
arrival
expenses
evening
booking ref. no.
..t .fe .......
d
e
f
g
B.*?: .Q-SKe-.d VkZ. t.0.
he- b o o | J < .
Clare Paul: Could you photocopy this report?

S a rah :.........................................................................
M artin Sue and Jim: Could you come to the
m eeting?
Liz: .............................................................................
M artin Sue and Jim: Could you cancel the
arrangements?
S u e :.............................................................................
Clare * Paul: Could you postpone the trip?
Sarah P a u l:..........................................................
Clare & Mike Paul: Could make some coffee?
Paul: ...........................................................................
John Mike: Could you type this letter?
Mike J o h n :..........................................................
Sue and Jim Clare: Could you check if there
are any seats?
John: ..........................................................................
Returning home 95
General note on contractions

In speech and in formal writing, some verb forms are
contracted with:
personal pronouns: I'm (I am), they've (they have), etc.
question words: What's (What is), How'll (How will), etc.
demonstrative pronouns: that's (that is), these're (these are),
etc.
there: there's (there is), there'd be (there would be), etc.
was/were
wasn 't (was not), weren 't (were not)

has/have
he/she/it's (he/she/it has), IIwe/you/they've (I/we/you/they

have), hasn't (has not), haven't (have not)
do/did
don't (do not), didn't (did not)
Contracted forms are not used in affirmative short answers:

Yes, I am. (not Yes, I'm.)
Yes, they have, (not Yes, they've.)
I/you!he'll (I/you/he will), won't (will not), can't (cannot)
However, they are used in negative short answers:

No, we don't.
No, she can't.
I/we/you/she'd (1/we/you/she would), wouldn't (would not),

couldn't (could not), shouldn't (should not)
will/can
would/must/could/should
The following contracted forms are used in this book:

isI are
I'm (I am), he/she/it's (he/she/it is), there's (there is), What's

(What is), Where's (Where is), that's (that is), these're (these
are), isn't (is not), we/you/they 're (we/you/they are), there're
(there are), aren't (are not).
General note on capital letters

in business titles
Sometimes job titles and department names have capital
letters, and sometimes they do not. The general 'rule' is that
names have a capital letter.
I am John
I am Sales Manager
Here 'John' and 'Sales Manager' are names. In the following
example 'Sales Manager' is part of a description, so there are
no capital letters.
96 GENERAL NOTES
lam the sales manager.

In the same way we write:
I work in Sales, (a name)
I work in the sales department, (a description)
But business people often break the 'rule'. They use capital
letters to show status and respect. So you will meet:
He/She is the Sales Manager.
He/She works in the Sales Department.
These uses are common and accepted. The 'rule' is applied
Reference section
1
1.1
1.2
1.3
2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
SPECIAL VERBS
be
there is
have and have got
ORDINARY VERBS
Simple Present
Present Continuous
Simple Present vs. Present
Continuous
Non-Continuous verbs
Simple Past
Past Continuous
Simple Present Perfect
10 NO UNS
10.1 Plurals of nouns
10.2 Countable and uncountable
nouns
10.3 Compound (two-word) nouns
10.4 Possessive nouns
11 PRONOUNS
11.1 Subject and object pronouns
11.2 Possessive adjectives and
pronouns
11.3 Reflexive/emphatic pronouns
12 DEMONSTRATIVES
12.1 this, that, these and those
3 TALKING ABOUT THE

FUTURE
3.1 Simple Present
3.2 Present Continuous
3.3 be going + infinitive
3.4 will
3.5 when for the future
some, any and no

something and anything
much, many, a lot, a little, a few,
enough and too
13.4 both, all, neither and one
4 THE PASSIVE
4.1 Simple Present Passive
4.2 Simple Past Passive
14 QUESTIONS
14.1 Question words
14.2 Direct and embedded questions
13
13.1
13.2
13.3
QUANTIFIERS
17
17.1
17.2
17.3
17.4
18
18.1
18.2
18.3
18.4
18.5
18.6
18.7
18.8
18.9
18.10
18.11
18.12
18.13
18.14
PREPOSITIONS
Talking about time

Talking about place
Talking about direction
Other uses of prepositions
WORDS TO NOTE
make and do
ask, tell and say
let's and shall
still, yet and already
since, for and ago
for and untilltill
Why? and because
to and in order to
How and What (a)
so and such (a)
so and too
either, neither and nor
instead and instead of
one/ones and other/others
19 IRREGULAR VERBS
5 THE IMPERATIVE
6 INFINITIVES A N D -ING
FORMS
15 ADJECTIVES
15.1 The form and position of
adjectives
15.2 Comparative and superlative
adjectives
7
7.1
7.2
7.3
7.4
M ODAL VERBS
can and could

may and might
would
must
8 PHRASAL VERBS
9 ARTICLES
9.1 a and an
9.2 the
16
16.1
16.2
16.3
16.4
ADVERBS
Adjectives and adverbs

Spelling of -ly adverbs
Position of adverbs
Adverbs of frequency: How
often?
16.5 Comparative and superlative
adverbs
20
20.1
20.2
20.3
20.4
20.5
20.6
20.7
20.8
20.9
20.10
20.11
20.12
20.13
20.14
20.15
20.16
20.17
USEFUL INFORMATION
Cardinal numbers
Ordinal numbers
Telephone numbers
Some telephone alphabets
Ages
Time
Days, months and seasons
Years and dates
Measurements
Money
Countries and nationalities
Geographical location
Parts of the world
Titles
Abbreviations
British and American spelling
Clothing sizes
Reference section 97
P a s t tense
SPECIAL VERBS
there was
there were
1.1 be
there was not (there wasn't)

there were not (there weren't)
was there?
were there?
Present tense
I am (I'm)
you are (you're)
he is (he's)
she is (she's)
it is (it's)
we are (we're)
you are (you're)
they are (they're)
I am not
you are not
(I'm not)
(you're not/
you aren't)
(he's not/
he is not
he isn't)
she is not
(she's not/
she isn't)
it is not
(it's not/
it isn't)
(we're not/
we are not
we aren't)
you are not (you're not/
you aren't)
they are not (they're not/
they aren't)
am I?
are you?
e.g. There were some shops near the hotel.

There weren't any banks near the hotel.
Were there any problems?
No, there weren't.
is he?
1.3 have
is she?
Present tense of have
is it?
are we?
are you?
are they?
Past tense
I was not
you were not
she, etc. was not
we were not
you were not
they were not
(I wasn't)
(you weren't)
(she wasn't)
(we weren't)
(you weren't)
(they weren't)
was I?
were you?
was it, etc.?
were we?
were you?
were they?
e.g. The weather was very nice.

The people were very friendly.
The journey wasn't very long.
The hotels weren't very good.
Were you at the conference? No, I wasn't.
Were they in the office?
Yes, they were.
1.2 there is
Present tense
there is
there are
there is not
there are not
(there isn't)
(there aren't)
is there?
are there?
e.g. There's a car park in the basement.

There aren't any shops near here.
Is there a bank near here?
Yes, there is.
98 REFERENCE SECTION
I have
you have
he, etc. has
we have
you have
they have
I do not (don't) have

you do not (don't) have
she, etc. does not
(doesn't) have
we do not (don't) have
you do not (don't) have
they do not (don't) have
e.g. It has ten floors.

We have a canteen.
He doesn't have a secretary.
They don't have a car park.
Do you have a translation unit?
Does your company have a cafeteria?
e.g. I'm from France.

I'm thirty-seven, (not I have thirty-seven.)
She isn't in the sales department.
They aren't in the office.
Are you an engineer? Yes, I am.
Is he a sales rep?
No, he isn't.
I was
you were
he, etc. was
we were
you were
they were
and have got

do I have?
do you have?
does it, etc. have?
do we have?
do you have?
do they have?
Yes, we do.
No, it doesn't.
have got
Have got means the same as have. Have got in the Present tense
is very common in spoken British English. Have is more
common in American English.
Present tense of have got
I have
(I've) got
you have
(you've) got
he, etc. has
(he's) got
we have
(we've) got
you have
(you've) got
they have
(they've) got
I have not
(haven't) got
you have not
(haven't) got
she, etc. has not
(hasn't) got
we have not
(haven't) got
you have not
(haven't) got
they have not
(haven't) got
e.g. I've got a new computer.

They haven't got many orders.
Have you got a fax? Yes, we have.
have I got?
have you got?
has it, etc. got?
have we got?
have you got?
have they got?
P a s t ten se o f have a n d
I had
you had
he, etc. had
we had
you had
they had
2.2 Present Continuous
have got
I did not (didn't) have

you did not (didn't) have
she, etc. did not (didn't) have
we did not (didn't) have
you did not (didn't) have
they did not (didn't) have
did I have?
did you have?
did it, etc. have?
did we have?
did you have?
did they have?
e.g. We had a lot of problems last year.

They had a working breakfast.
I didn't have all the information.
Did you have a good trip?
No, I didn't.
Did they have lunch with you?
Yes, they did.
2 ORDINARY VERBS
2.1 Sim ple Present
I work
you work
he, etc. works
we work
you work
they work
I do not
(don't) work
you do not
(don't) work
she, etc. does not
(doesn't) work
we do not
(don't) work
you do not
(don't) work
they do not
(don't) work
do I work?
do you work?
does it, etc. work?
do we work?
do you work?
I am
(I'm) staying
you are
(you're) staying
he, etc. is
(he's) staying
we are
(we're ) staying
you are
(you're) staying
they are
(they're) staying
I am not
(I'm not) staying
you are not
(you're not/you aren't) staying
she, etc. is not
(we're not/you aren't) staying
we are not
(we're not/we aren't) staying
you are not
(you're not/you aren't) staying
they are not
(they're not/they aren't) staying
am I staying?
are you staying?
is it, etc. staying?
are we staying?
are they staying?
e.g. Bill's working in the Middle East.
We're developing a new model.
It isn't photocopying very well.
They aren't having lunch.
Are you waiting for a taxi?
No, I'm not.
Is business going well?
Yes, it is.
Spelling of infinitive + -ing forms
do they work?
e.g. He works for a bank.

I live in York.
She doesn't like her new job.
We don't work on the manufacturing side.
Does he often go abroad?
Yes, he does.
S p ellin g o f he!she!it form s
most verbs:
get
want
live
verbs ending in consonant + -y:
try
worry
verbs ending in -ch, -sh or -5:
watch
wish
miss
irregular:
have
do
go
->
-+
>
gets
wants
lives
tries
worries
watches
- wishes
misses
-*
has
does
goes
most verbs:
work
eat
working
eating
verbs ending in -e:
write
make
writing
making
short verbs ending in one

vowel + one consonant:
stop
plan
fit
stopping
- planning
fitting
verbs ending in -e:
lie
die
lying
dying
2.3 Sim ple Present vs. Present Continuous
We use the Simple Present to talk about:

- things that are true all the time
e.g. What does your company do?
The company makes computers.
- things that happen often, usually, sometimes, etc.
e.g. I usually arrive at the office at 9am.
I often work on Saturday.
We use the Present Progressive to talk about:

- things that are happening or changing these days
e.g. What are you working on?
People aren't buying shoes at the moment.
- plans for the future (see also section 3)
e.g. We're going to Geneva next month.
What are you doing on Friday morning?
2.4 Non-Continuous verbs
With some verbs (for example, hear, believe, see, understand)

we usually use only simple tenses, not continuous tenses:
e.g. I believe they're in Rome.
(not Iam believing ...)
I hear you're not coming on Friday, (not Iam hearing...)
I understand you're leaving tomorrow afternoon.
(not I am understanding ...)
2.5 Sim ple Past
I started
you started
he, etc.
started
we started
you started
they started
I did not (didn't) start

you did not (didn't) start
she, etc. did not
(didn't) start
we did not (didn't) start
you did not (didn't) start
they did not (didn't) start
did I start?
did you start?
did it, etc. start?
did we start?
did you start?
did they start?
e.g. Jane w ent to Paris by plane.

John didn't call me.
(not didn'tcalled...)
Did you like living in London? Yes, I did.
(not Yes, I liked.)
Spelling of regular past tenses
most regular verbs:
work
worked
develop developed
verbs ending in -e:
like
phone
liked
phoned
verbs ending in consonant + -y:
try
marry
tried
married
short verbs ending in one

vowel + one consonant
stop
plan
fit
stopped
planned
fitted
2.6 Past Continuous
I was not
(wasn't) writing
you were not
you were writing
(weren't) writing
he, etc. was writing she, etc. was not
(weren't) writing
we were writing
we were not
(weren't) writing
you were not
you were writing
(weren't) writing
they were not
they were writing
(weren't) writing
I was writing
was I writing?
were you writing?
was it, etc. writing?
were we writing?
were you writing?
were they writing?
We use the Past Continuous to talk about:

- the background situation at the moment something
happened
e.g. I was having lunch when you called yesterday.
It was snowing when I left.
- what was happening at a particular time
e.g. What were you doing at 16.30 yesterday?
2.7 Sim ple Present Perfect
I have
(I've) visited
you have
(you've) visited
he, etc. has
(he's) visited
we have
(we've) visited
you have
(you've) visited
they have
(they've) visited
I have not
(haven't) visited
you have not
(haven't) visited
she, etc. has not
(hasn't) visited
we have not
(haven't) visited
you have not
(haven't) visited
they have not
(haven't) visited
have I visited?
have you visited?
has it, etc. visited?
have we visited?
have you visited?
have they visited?
We use the Simple Perfect to talk about:

- experiences
e.g. Have you ever visited New York?
Yes, I have. / No, I haven't.
- developments
e.g. Prices have changed since last year.
They have sold more cars in the last few months.
- news
e.g. They have signed the contract.
I've finished the letter. Would you like to read it?
We do not use the Present Perfect to talk about:

a finished time
e.g. I changed my job last month.
(not I have changed my job last month.)
I saw Tosca four years ago.
(not I have seen Tosca four years ago.)
I visited Mr Schmidt w hen I was in Frankfurt,
(not I've visited Mr Schmidt when I was in Frankfurt.)
e.g. The computer isn't often switched on.

Is the office cleaned in the evening?
4.2
Sim ple Past Passive
subject
The printer
The printer
The reports
The reports
was/where
was
was not (wasn't)
were
were not (weren't)
past participle
switched on.
switched on.
written,
written.
3 TALKING A B O U T THE FUTURE

We use several different tenses to talk about the future.
e.g. The printer was connected to the wrong computer.

The lights weren't switched on.
3.1 Simple Present (program me, tim etable)

e.g. What time does your plane leave?
We leave Paris at 10.30 on Saturday.
5 TH E IMPERATIVE
3.2 Present Continuous (plans, arrangem ents)

e.g. Are you doing anything this evening?
I'm leaving on Tuesday.
I'm staying in Madrid for three days.
3.3 be going + infinitive (intentions, plans)
e.g. What are you going to do in Madrid?

I am going to m eet some important clients.
I'm not going to visit Moscow this year.
3.4 will (promises, predictions, offers)
e.g. I w ill call you tomorrow.

Will you be free at nine? Yes, I will.
I'll p ay the bill.
3.5 when fo r the future
When is followed by the Simple Present tense if it refers

to the future:
e.g. When I have the details, I'll phone you.
(not When I will have the details ...)
I'll call you w hen the tickets are ready.
(n o t... when the tickets will be ready.)
TH E PASSIVE
4.1 Sim ple Present Passive
subject
The printer
The printer
The reports
The reports
am/is/are
is
is not (isn't)
are
are not (aren't)
past participle
switched on.
switched on.
written,
written.
The imperative form is the same as the infinitive form.

We use the same form to talk to one, two or more people.
We use don't in the negative.
Affirmative
Negative
Call me on Monday.
Don't call me this evening.
Switch on the printer.
Don't switch on the printer.
We use the imperative to:
- make requests
e.g. Give my regards to your boss.
Don't forget to send that email, please.
- offer food and drink
e.g. Have a cup of coffee.
Try these sandwiches. They're delicious.
- tell someone to do something
e.g. Go to the end of the corridor and then turn left.
Don't go that way.
- give orders
e.g. Switch off the lights when you leave.
Don't leave the lights on.
6 INFINITIVES A N D - I N G FORMS
We use infinitives with to:
- after some verbs (for example, hope, want, would like,
try, need)
e.g. I hope to see you again.
I want to go to the conference.
I w ould like to speak to Mr Jannsen.
I tried to call you back.
I need to buy a new suitcase.
I'd prefer to go to the opera.
after something, anything and nothing

e.g. W ould you like something to drink?
Did they have anything new to say?
after som e adjectives

e.g. It's good to m eet you.
It's great to be here.
to say w hy w e do things
e.g. I w ent to Italy to visit some clients.
W hy are you here? To m eet the n ew director.
We use infinitives w ithout to:
after do and after m odal verbs (can, could, may, might, must)
e.g. Why don't you take a taxi?
Could you tell m e how to get to th e tow n centre?
I might have a holiday n ex t m onth.
- after let's (let us)

e.g. Let's have a break.
We use -ing forms after some verbs (for exam ple, enjoy, like,
love, hate).
e.g. We enjoyed having you here.
I like playing tennis.
He loves travelling.
I hate waiting for people.
7.2 may and might
7 M O DAL VERBS
Can, could, may, might, would and must are called 'm odal'
verbs. M odal verbs are the same for all persons.
e.g. I can, you can, he/she can, etc
I could, you could, h e/she could, etc.
M odal verbs have no -s in th e th ird person singular Present.
e.g. She can type, (not She cans type.)
It may rain tom orrow , (not It mays rain tomorrow.)
Modal verbs are followed by th e infinitive w ith o u t to.
e.g. We may be late, (not We may to be late.)
Questions and negatives are form ed w ith o u t do.
e.g. Can you speak Italian? (not Do you can speak Italian?)
I can
you could
he, etc. m ay
w e m ight
you w ould
(you'd)
they m ust
I cannot (can't)
you could n o t (couldn't)
she, etc. m ay not
w e m ight not
you w ould not
(w ouldn't)
they m ust n o t (m ustn't)
can I?
could you?
m ay it, etc.?
m ight we?
w ould you?
m ust they?
Note th at cannot is one word.

Modal verbs have several different m eanings and uses.
7.1 can and could

Can and could are used for:
- talking about ability
e.g. Can you make the meeting on Friday?
I'm sorry, I can't.
Could you read my signature? Yes, I could.
- talking about possibility
e.g. Business meetings can be very boring.
That could be a problem.
- asking for and giving permission
e.g. Can I borrow your car?
You can leave early on Friday.
- making requests and offers
e.g. Can I talk to you for a moment?
Could you speak more slowly, please?
Can I help you?
There is little difference between can and could when used for
requests, although could is sometimes considered more polite.
May and might are used when talking about possibility,

e.g. I may go to the sales conference.
I may not be in the office tomorrow.
I might go on holiday in September.
I might not see you again before you go.
There is little difference between may and might, although
might is sometimes considered a little less sure.
To ask a question, we use Do you think...? and Will...?
e.g. Do you think you'll go to the sales conference? I may.
Will they agree? They might.
7 .3 w ould
Would is used for:
- making offers and requests
e.g. Would you like some more coffee?
I'd like a return ticket to Turin.
- talking about hypothetical situations
e.g. It would take a long time.
Would the train be cheaper?
It wouldn't be too expensive.
7.4 must
Must is used when:

- offering hospitality
e.g. You must visit us soon.
We must meet for lunch.
making deductions
e.g. You m ust be hungry.
They m ust be very busy.
8 PHRASAL VERBS
Phrasal verbs are verbs made of two words. Sometimes
phrasal verbs have an object,
e.g. Verb
Object
try on
a suit
call off
the meeting
switch on the machine
You can say:
Try on a suit.
or Try a suit on.
Call off the meeting.
or Call the meeting off.
Switch on the machine, or Switch the machine on.
But it, them, me, us (pronouns) always go before off, in, on, etc.
Try it on.
Switch it off.
Plug them in.
Call it off.
9 ARTICLES
9.1 a and an
We normally use an before a vowel sound - a e i o u:

e.g. an engineer, an office
We also use an before an h when it is silent:
e.g. an hour
We use a before uleu when the sound is like you:
e.g. a union, a university, a European
We normally use a before other letters:
e.g. a salesman, a representative
We use a and an when we talk about the job which we do:
e.g. I'm a sales rep.
He's an accountant.
We use a before common ailments:
e.g. a cold, a cough
We use no article for most other ailments:
e.g. flu, tonsillitis, AIDS
We use a and an in prices and measurements:
e.g. 80 pence a kilo
50 kilometres an hour
Note: In some languages the word for the first number (1) is
the same as the article word. This is not so in English. In
English, the usual word for one is a or an. One is used for
special emphasis.
e.g. I'd like a coffee and two sandwiches.
Did you say two sandwiches and two coffees?
No, two sandwiches and one coffee.
9.2 the
We use the to talk about particular things which the listener

already knows about.
e.g. Did you see the report?
He read the contract.
Department names and job titles can be with or without the.
e.g. I'm in the accounts department.
I'm in Accounts.
Peter Grant is the assistant production manager.
Peter Grant is Assistant Production Manager.
We do not usually use the when we talk about things
in general.
e.g. Oil is getting more expensive.
Experienced engineers are difficult to find.
Note these expressions without articles:
e.g. at home (not at the home)
go home (not go to the home)
at college
at work
10 N OUN S
10.1 Plurals o f nouns
most nouns simply

add -5:
nouns ending in
consonant + -y:
nouns ending in
-ch, -sh, -s or -x:
some nouns ending
in -/and -fe:
some nouns ending

in -/and -fe:
most nouns ending

in -o:
irregulars:
managers
manager
names
name
secretaries
secretary
company
companies
box
boxes
addresses
address
selves
self
shelves
shelf
wives
wife
lives
life
halves
half
knives
knife
safes
safe
cliffs
cliff
roofs
roof
handkerchiefs
handkerchief
radio
radios
photos
photo
children
child
men
man
woman
- women
potatoes
potato
tomatoes
tomato
teeth
tooth
fish
fish
10.2 Countable and uncountable nouns
Countable nouns are the names of things that you can count.
We can use atari with countable nouns. Countable nouns
have plurals:
e.g. a letter, one problem, two telephones,
six hundred dollars.
Uncountable nouns are the names of things that you can't
count. Normally, we can't use alan with uncountable nouns,
and they have no plurals:
e.g. milk, sugar, fruit juice.
Compare:
countable
- Would you like a sandwich?
uncountable - Would you like some milk? (not a milk)
countable
- There's a wom an at the reception desk,
uncountable - There's some sugar on the table, (not a sugar)
a/an and some/any
We normally only use a/an with singular countable nouns.
With uncountable nouns, a/an is not possible. We can use
some and any with both countable and uncountable nouns

(see section 13.1 on quantifiers).
Countable - There's a w o m a n at the reception desk.
Uncountable - I have so m e free tim e next week.
(not afree time)
Countable - There are so m e b o o k s on the table.
Uncountable - There's so m e n e w in form ation .
(not a new information)
Countable - Do you have a n y stam ps?
Uncountable - Do you have any n ew s?
U n cou n tab les
The following words are uncountable. We do not use them

with alan, and they have no plurals:
- advice, information, news, weather
e.g. I'd like to give you so m e advice, (not an advice)
Could you give me so m e in form ation ?
(not an information, not informations)
Here is the n e w s, (not a news)
We're having terrible w e a th e r, (not a terrible weather)
- English (and the names of other languages)
e.g. She speaks very good E nglish, (not a very good English)
- medicine, flu, toothache (but headache, cold, cough, etc. are
countable)
e.g. I've got to o th a ch e.
I've got flu.
(but I've got a headache.)
Words like euro, dollar, pound, yen, peso and franc are
countable, but the word money is uncountable,
e.g. It cost eight euros.
It cost a lot of m o n ey , (not a lot of moneys)
10.3 Com pound (tw o-w ord) nouns
Some compound (two-word) nouns are one word.

e.g. bathroom, bedroom, headache
Some compound nouns can be hyphenated.
e.g. sitting-room, dining-room
Some compound nouns are written as two words.
e.g. hotel booking, plane ticket, car park
10.4 Possessive nouns
We usually use -5 (singular - 's, plural -s') for animate/living

things.
e.g. Sam is Mr Veen's assistant, (not the assistant ofMr Veen)
John's surname is Smith, (not surname's John)
That is my boss's office.
The directors' salaries are very high.
Words ending in -s usually add - 's.

e.g. Charles's bag is there.
We usually use of tor inanimate/not living things,
e.g. The end o f the week is Friday.
The top o f the desk is wet.
But there are exceptions. We use - 's with days and months,
e.g. Did you read yesterd ay's newspaper?
Last m o n th 's sales figures were excellent.
For job titles and departments, we can use - 's or of.
e.g. They are waiting for the CEO's arrival.
They're waiting for the arrival o f the CEO.
The sales d ep a rtm en t's number is 223644.
The number o f the sales department is 223644.
11
PRONOUNS
11.1 Subject and object pronouns

Subject
O bject
I
me
you
you
e.g. Are y o u Bill Smith? Yes, I am.
Is John from ICT? No, h e is not (isn't)
he
him
she
her
Do you know the managing director?
Yes, I know h im very well.
it
it
we
I gave th e m the information.
us
you
you
they
them
With some verbs, the object pronoun can either go before the
verb, or after the verb with to.
e.g. Can you se n d m e the brochure.
or Can you se n d the brochure to m e.
e.g. Did you pack your suitcase yourself?

They talked about th e m se lv es.
Each other
e.g. We write to each other once a month, (not We write to
ourselves...)
Somebody else
e.g. I didn't write that letter - it was so m e b o d y else.
Do you usually go on holiday by yourself or with
so m eb o d y else?
12 DEM O NSTRATIVES
12.1 this, that, these and those
This and these are used with people or things that are close to
the speaker.
e.g. This telephone is out of order.
This is my boss.
T hese books are very interesting.
It's up these stairs.
That and those are both used with people or things that are not
close to the speaker.
e.g. T hat woman is an accountant.
What's th a t building?
Production is in th o se buildings.
Those books are not mine.
13 Q UANTIFIERS
13.1 some, any and no
We usually use some in affirmative ('yes') sentences, and in

negative ('no') sentences.
11.2 Possessive adjectives and pronouns
A ffirm a tiv e
A d jectiv e
P ron oun
my
your
his
her
its
our
your
their
mine
yours
his
hers
ours
yours
theirs
There's so m e coffee.
There isn't an y coffee.
I've got so m e letters.
I haven't got an y letters.
not any = no
e.g. I'm sorry, there isn't an y more chicken.
= There is (There's) n o more chicken.
I've got n o free time.
= I h a v e n o t (haven't) got an y free time.
(not I've got any free time.)
In most questions, we use any.
e.g. Is there a n y coffee?
Have you got an y stamps?
We normally use some when we offer things,
e.g. Would you like so m e coffee?
Would you like so m e more milk?
e.g. That's m y car.

That car is m in e.
Are they you r customers?
They aren't ours.
11.3 Reflexive/em phatic pronouns
myself
yourself
himself
herself
ourselves
yourselves
themselves
itself
N eg a tiv e
We normally use some when we ask for things,

e.g. Can I have so m e coffee?
Could you give me so m e paper?
13.2 something and anything
We usually use something in affirmative sentences and

anything in negative sentences.
A ffirm a tiv e
N eg a tiv e
I want so m e th in g to read. I don't want a n y th in g to read.
I'd like so m e th in g to eat. I don't want a n y th in g to eat.
not anything = nothing

e.g. I didn't do an yth in g.
I did n o th in g .
In questions, both something and anything are common,
e.g. Would you like s o m e th in g to eat?
Would you like a n y th in g to eat?
Are you doing so m e th in g this evening?
Are you doing a n y th in g this evening?
The difference between something and anything in these
questions is small. Something suggests that you already
have a definite idea in mind. Anything suggests a totally
open question.
Something, anything and nothing can be followed by adjectives,
e.g. S o m e th in g a w fu l happened.
Did a n y th in g in te r e stin g happen?
N o th in g u n u su a l happened.
Everything and nothing are singular.
e.g. Is ev ery th in g all right? (not Are everything all right?)
N o th in g was said.
(not Nothing were said.)
Could I have some m o re bread?

I'm afraid there are no m o re potatoes.
Have you got en o u g h information?
(not information enough)
There aren't en o u g h car parks in this area.
(not car parks enough)
These printers make a lo t o f noise.
They have (They've got) a lo t o f problems.
We can also use these words and expressions without nouns.
e.g. H ow m u ch does it cost?
Do you like that restaurant?
N o t m u ch .
Do you travel m u ch for your job?
A lot.
We use much and many mostly in questions and negative
sentences. In affirmative sentences, we more often use
a lot (of).
Compare:
Have you got m a n y contacts in Korea?
We haven't got m an y contacts in America.
They've got a lo t o f clients in France.
We use too before an adjective or adverb when there is
no noun.
Compare:
Am I to o early? (not too much early)
You've got to o m u ch luggage.
Enough comes after an adverb, and after an adjective if there
is no noun.
e.g. You're not speaking lo u d en ou gh .
(after adverb)
Is the beer cold en o u g h to drink?
(after adjective)
We haven't got en o u g h in form ation , (before noun)
13.3 much, many, a lot, a little, a few, enough and too
13.4 both, all, neither and one
W ith u n c o u n ta b le s
We can use both and all:

- with one-part verbs
e.g. We b o th read The Nation, (not We read both ...)
They all w e n t by car.
(not They went all by car ...)
- with two-part verbs
e.g. We've b o th g ot appointments.
(not We both have got...)
They w ill all arrive tomorrow.
(not They all will arrive ...)
- with are and were
e.g. We are b o th available then.
(not We both are available then.)
They w e r e all in the office, (not They all were in the
office.)
W ith plurals
(not) much
(not) many
how much?
how many?
too much
too many
a little
a few
more
more
enough
enough
a lot of
a lot of
e.g. There isn't m u ch rain here in the summer.
Are there m a n y hotels in the town?
H o w m u ch time do you need?
H o w m a n y people are there in your company?
I've got to o m u ch work.
You gave me to o m a n y copies.
A little more potato, sir?
And a f e w more mushrooms, please.
B oth/all/ neither/one + o f + p r o n o u n
Compare:
e.g. B o th o f th e m are very busy.

I wish I had time to visit all o f th em .
N e ith e r o f u s has seen the contract.
O ne o f u s liked the presentation, but the other didn't.
W ho is calling?
W ho did you speak to?
14 QUESTIONS
14.1 Question w ords
Who
W ho is calling?
Who's coming this evening?

Whose
W hose
W hose
W hose
W hose
coffee is this?
is this coffee?
papers are these?
are these papers?
Which
W hich computer would you like to use?
W hich of you is responsible for marketing?
(who is the subject)

(who is the object, you
is the subject)
(what is the subject)
W hat is the address?
(what is the object,
W hat address do you have?
you is the subject)
H o w many people work here?
(how is the subject)
H o w many people do they employ?
(how is the object,
they is the subject)
14.2 D irect and em bedded (indirect) questions
Notice the difference in word order between direct and

indirect questions.
When is it?
(direct)
Do you know when it is?
(embedded)
Where is it?
(direct)
Can I ask where it is?
(embedded)
What time is th e a p p o in tm e n t
(direct)
Can you check what time th e a p p o in tm e n t is? (embedded)
(not Who ofyou ...?)

W hat
W hat is your name? Liz Sanderson.
W hat does hatchback mean? (not What means hatchback?)
W hat time does the next train leave?
W hat sort of music do you like?
W hat do you do? I'm an engineer.
W hat a nice colour! (not What nice colour!)
H ow
My name is Ann Carter. H o w do you do?

H o w are you? Very well, thank you. And you?
H o w old are you? I'm 35.
H o w did you travel?
Where
W here's the bank? Next to the bookshop.
W here are you from? Barcelona.
W here was this made? In Japan.
W hen
W hen do you begin your new job? (not When begins ...?)
W hen is your next appointment?
15 AD JECTIVES
15.1 The form and position o f adjectives
B efore n o u n s
A fter be
e.g. the man in the b lu e suit e.g. The meal was e x p en siv e .
The order of adjectives is usually:
a
a
size
colou r
c o m p o sitio n
large
small
blue
black
plastic
leather
box
bag
T he form o f a d jectives
Adjectives in English have only one form. They have the

same form in the singular and plural.
e.g. an o ld building
o ld buildings
They have the same form with the female and male nouns.
e.g. a y o u n g woman
a y o u n g man
W hy
W hy did you come to London? To learn English.
W hy is the red light on?
Q u estio n w o r d s as su b ject a n d ob ject
When a question word is a subject of a sentence (or with the

subject of a sentence), we form questions without do.
15.2 Com parative and superlative adjectives

Short ad jectiv es
most short
adjectives:
adjectives
ending in -e:
adjectives ending
in one vowel +
one consonant:
adjectives
ending in -y:
irregular:
Adjective
Comparative
Superlative
old
young
cheap
late
nice
big
hot
older
younger
cheaper
later
nicer
bigger
hotter
oldest
youngest
cheapest
latest
nicest
biggest
hottest
dry
easy
good
bad
drier
easier
better
worse
driest
easiest
best
worst
Longer ad jectiv es
A d je ctiv e
C om p arative
S u p erla tiv e
interesting
beautiful
expensive
more interesting
more beautiful
more expensive
most interesting
most beautiful
most expensive
Using comparatives and superlatives:

- with than
e.g. Monday is b etter th a n Tuesday for me.
Room 102 is bigger th a n room 202.
The lamb is m o re e x p e n siv e th a n the chicken.
- with as
e.g. The meat isn't as good as the fish.
Is the salmon as delicious as the trout?
More can be used with nouns.
e.g. The journey takes m o re tim e by car.
The journey takes less tim e by train.
S u p erla tiv es
Who is th e ta lle st person in the room?

It is th e o ld e s t building in town.
16 ADVERBS
16.1 Adjectives and adverbs
We use adjectives before nouns and after be. We use adverbs

to give more information about adverbs and adjectives.
Compare:
The company is efficien t.
(adjective)
They work efficien tly .
(adverb)
It's cold.
It's e x tr e m e ly cold.
He was careful.
He drove carefully.
(adjective)
(adverb)
(adjective)
(adverb)
16.2 Spelling o f- ly adverbs
most words simply add -ly:

adjectives ending in -y:
adjectives ending in -able:
A d jectiv e
A dverb
slow
careful
extreme
happy
angry
comfortable
slowly
carefully
extremely
happily
angrily
comfortably
16.3 Position o f adverbs
Don't put adverbs between the verb and the object.

He speaks English w e ll.
(not He speaks well English.)
He n ev er watches TV.
(not He watches never TV.)
He read the report carefully, (not He read carefully the report.)
16.4 A dverbs o f frequency: How often?
e.g. H o w o fte n do you go to the cinema?

Do you ev er go to the opera?
From m o st to lea st o fte n
I alw a y s have coffee for breakfast.

I u su ally have a bath in the morning.
I very o fte n go away at weekends.
I o fte n go out in the evenings.
I so m e tim e s go to the cinema.
I don't o fte n eat fish.
I don't stay at home very o ften .
I o cca sion ally travel to France.
I n ev er play golf.
Position of frequency:
- with one-part verbs
e.g. I a lw a y s h a v e coffee for breakfast.
(not I have always coffee ... )
I very o fte n go abroad for my work.
(not I go very often abroad ... )
- with two-part verbs
e.g. She h as alw a y s b e e n helpful.
(not She always has been ...)
We w e r e o fte n in v ite d to his house.
(not We often were invited ...)
I can n ev er u n d ersta n d what she says.
(not I never can understand ...)
with am/areIisIwasIwere
e.g. She is u su a lly late, (not She usually is late.)
I a m n ev er at home these days, (not I never am
at home...)
It is also possible for some adverbs of frequency to be at the
beginning of affirmative and negative sentences,
e.g. N orm ally, he won't discuss business.
U sually, I don't travel by train.
R egular freq u en cy
I come here every day.

every three days,
once a day.
twice a week,
three times a year.
It's
half p a st nine.
five to ten.
Approximate tim e
I rang you
at about three o'clock.
at arou n d three o'clock,
ju st b efo re four.
I was out
for m o s t o f the afternoon.
N o p r ep o sitio n
W hat tim e do you get up? (not At what time ...?)
I'm meeting John to m orrow .
I'll see you next week.

I saw her last w e e k .
I was out all m orning.
She was in meetings m o st o f th e day.
16.5 Com parative and superlative adverbs
We usually form comparative and superlative adverbs with

more and most.
e.g. Could you speak m o re slo w ly ?
She speaks m o s t qu ietly.
Exceptions:faster, fastest; better, best.
e.g. She can type fa ster than me.
I speak English b etter than my colleagues.
17 PREPOSITIONS
17.1 Talking about tim e
I will see you
at ten o'clock,
in the morning,
o n Thursday,
on Thursday morning,
o n June 22nd.
at the weekend,
in January,
in (the) spring,
in the new year.
I don't work
on Saturdays,
in January,
at Christmas.
I'll see you
in three days.
We will be here
I have been here
for two weeks.

for six weeks,
sin ce Christmas.
I work
I'll be here
I'll be here
She will be here
I'm free
from nine t o /u n til six.

u n til a quarter to three.
for two hours.
b efo re lunch.
after six o'clock.
(= three days from now)
1 7 .2 Talking about place
in
behind
between
on
in front of
on the left of
next to opposite
on the right of
e.g. It is (It's) in that building.
on the fifth floor,
next to the canteen,
behind the main block,
opposite the paint shop,
betw een the conference centre and
the workshop.
o n the left of the testing area.
Usually in or at is possible for a building (hotel, airport, etc.)
e.g. We stay in a nice hotel.
We stayed a t a nice hotel,
above at the top of
below at the bottom of
at
at the end of
by
over there
near
e.g. It's ab o v e the cafeteria,
at the entrance,
b e lo w my office,
by the reception desk,
at the top of the stairs,
a t the bottom of the stairs,
at the end of the corridor,
n ear the stairs.
It's in his office.
on the second floor,
a t no. 53 Park Street,
in London,
in Europe.
He is at the station,
a t the airport,
a t the bus stop,
a t the bank.
a t home, (not At the home.)
a t work. (not At the work.)
at lunch, (not At the lunch.)
o n his way to work.
17.3 Talking about direction
to
down
up
e.g. Go
into
onto
up to
e.g. Go
along
through
past
to the end of the corridor,
d o w n those stairs,
u p these stairs,
alo n g the main street,
th ro u g h the car park,
p a st the bank.
down to
back to
out to
in to the lift.
o n to the motorway,
u p to the fifth floor,
d o w n to the first floor,
back to the reception desk,
o u t o f the building.
17.4 O ther uses o f prepositions
Here is a letter for you.

Here's the woman in the blue suit.
He works in Production.
Here's the man w ith the beard.
She's o n the admin side.
What's o n the menu?
We are all here e x c e p t Johan.
How old is she? O ver 20? U nd er 30?
He's good a t German.
We're good a t tennis.
The highest building in the world (n o t... of the world.)
We went to Turkey on holiday.
We went there b y bus/car/train/air.
I'll think a b o u t it.
We were talking a b o u t money.
I can't go w ith o u t food for very long.
L ook at my new office.
Would you like to liste n to the radio?
I'm lo o k in g for a T-shirt.
She ta lk in g o n her mobile.
11ft RFFFPFNrF SFCTION
18
W ORDS TO NOTE
18.1 make and do
Make and do are sometimes confused.

Make means to create or construct:
e.g. We m a k e cars.
They m a k e spare parts.
I'm m a k in g coffee. Would you like some?
Are you m a k in g a profit?
Make is also used to talk about arrangements,
e.g. Can you m a k e five o'clock? No, but I can m a k e
five-thirty.
Do is used to talk about activities, especially work:
e.g. What does your company do?
We d o a lot of business in North Africa.
What are you d o in g here?
18.2 ask, tell and say
Ask!tell + object + infinitive form of the verb:

e.g. A sk him to call me, please.
Tell John to bring the reports.
Say + (that) or tell + object + (that)
Compare:
Say (that) John Smith phoned.
Tell Alan (that) John Smith phoned.
(Thatcan be omitted in these sentences.)
18.3 let's and shall
Let's (let us) and shall are often used to make suggestions.
e.g. Shall I call for you tomorrow?
Shall w e go through the programme now?
Let's drive there.
Let's have a break.
18.4 still, yet anc/already
Still is used to talk about things which are happening around

now. It is normally:
- before the main verb
e.g. Mr Coots still works for ETP.
- after the verb to be
e.g. Mr Coots is still in Rome.
- before a negative
e.g. Mr Coots has still not answered my letter.
Yet is used to talk about things which we expect. It normally
goes at the end of a sentence,
e.g. The taxi hasn't arrived yet.
Are you ready? Not y et.
Already is used to say that things have happened,

e.g. Mr Smith has already left.
I've already phoned for a taxi.
Compare:
How expensive!
How generous!
What an expensive shop!

What a generous man!
18.5 since, for and ago
18.10 so and such (a)
Since is used with a point in time and for is used with a

period of time.
Compare:
I've been in this office since June.
I've been in this office for six months.
I haven't been to Estonia since 1991.
I haven't been to Estonia for three years.
Ago stands at the end of a time phrase. It is NEVER used with
the Present Perfect tense.
e.g. I left college ten years ago.
(not I have left college ten years ago.)
Stefan joined us three weeks ago.
(not Stefan has joined us three weeks ago.)
We use so before adjectives without nouns.

We use such {a) before adjectives with nouns.
Compare:
It's so expensive!
It's such an expensive shop!
He's so generous!
He's such a generous man!
18.11 so and too
So and too are used to express agreement with an affirmative

statement. Their position is different,
e.g. I work in an office.
So do I.
or I do too.
I have a cold.
So do I.
or I have one too.
18.6 for and until/till
18.12 either, neither and nor
For is used with a length of time and untill till with a point in
time. Till means exactly the same as until.
e.g. I'll be away for five days.
I'll be away until/till Friday.
Either, neither and nor are used to express agreement with a

negative statement. The position of either is different from the
position of neither and nor.
Compare:
I'm not well.
Neither am I.
or
Nor am I.
or
I'm not either.
with:
Neither have I.
I've never been to Mexico City.
or
Nor have I.
or
I haven't either.
18.7 Why? and because
Why is used to ask for a reason. Because is used to give

a reason.
e.g. Can we change the time of the meeting?
Why? (What's the problem?)
Because the conference room is booked.
(That is the reason.)
18.13 instead and instead of

18.8
toanGfinorderto
To is often used to talk about why someone does something.

In order to has the same meaning, but is more formal and/or
emphatic.
Compare:
I'm sending a fax to reach them today.
I'm sending a fax in order to reach them today.
I went to Paris to see the new factory.
I'm going to Paris in order to see the new factory.
18.9 How and What (a)
We use how before adjectives without nouns. We use what (a)

before adjectives with nouns.
Instead is used at the end of a sentence. Instead of is followed

by a noun.
Compare:
I'm booked on the three o'clock flight. I'd like to travel on the
four o'clock flight instead.
I'd like to travel on the four o'clock flight instead of the
three o'clock one.
18.14 one/ones and other/others
OneIones and otherIothers can be used as substitutes for words

already mentioned,
e.g. (This plate is dirty.)
Here's a clean one.
(Did you eat all the sandwiches?)
No, I left the cheese ones.
(Where are the offices?)

One is in the centre of the city, the other is to the west.
(Have you answered all the letters?)
No, I answered the urgent ones, but I left the others.
19 IRREGULARVERBS
Infinitive
be
become
begin
bend
bite
blow
break
bring
build
burn
buy
can
catch
choose
come
cost
cut
do
draw
drink
drive
eat
fall
feed
feel
fight
find
fly
forecast
forget
get
give
go
grow
have
hear
hit
hold
hurt
keep
know
lay
Past tense
was
became
began
bent
bit
blew
broke
brought
built
burnt
bought
could/was able
caught
chose
came
cost
cut
did
drew
drank
drove
ate
fell
fed
felt
fought
found
flew
forecast
forgot
got
gave
went
grew
had
heard
hit
held
hurt
kept
knew
laid
Past participle
been
become
begun
bent
bitten
blown
broken
brought
built
burnt
bought
been able
caught
chosen
come
cost
cut
done
drawn
drunk
driven
eaten
fallen
fed
felt
fought
found
flown
forecast
forgotten
got
given
gone
grown
had
heard
hit
held
hurt
kept
known
laid
Infinitive
lead
learn
leave
lend
let
lie
lose
make
mean
meet
pay
put
read
ride
ring
rise
run
say
see
sell
send
set
shake
shine
show
shut
sing
sit
sleep
smell
speak
spell
spend
stand
steal
stick
swim
take
teach
tell
think
throw
understand
wake up
wear
win
write
Past tense
led
learnt/learned
left
lent
let
lay
lost
made
meant
met
paid
put
read
rode
rang
rose
ran
said
saw
sold
sent
set
shook
shone
showed
shut
sang
sat
slept
smelt
spoke
spelt
spent
stood
stole
stuck
swam
took
taught
told
thought
threw
understood
woke up
wore
won
wrote
Past participle
led
learnt/learned
left
lent
let
lain
lost
made
meant
met
paid
put
read
ridden
rung
risen
run
said
seen
sold
sent
set
shaken
shone
shown
shut
sung
sat
slept
smelt
spoken
spelt
spent
stood
stolen
stuck
swum
taken
taught
told
thought
throne
understood
woken up
worn
won
written
e.g. I see my colleagues almost everyday.

I saw our distributor in Barcelona.
I have never seen our factory in Brazil.
20
USEFUL IN FOR M ATION
20.1 Cardinal num bers
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
one
two
three
four
five
six
seven
eight
nine
ten
eleven
twelve
thirteen
fourteen
fifteen
sixteen
seventeen
eighteen
0
12
100
106
556
1000 or 1,000
5001 or 5,001
10 000 or 10,000
1,000,000 or lm
200m
1,000,000,000 or lbn
llObn
0.4
0.5126
i
41
23
4
5_
16
25%
100%
12\%
55.5%
19
20
21
22
23
24
25
26
27
28
29
30
40
50
60
70
80
90
nineteen
twenty
twenty-one
twenty-two
twenty-three
twenty-four
twenty-five
twenty-six
twenty-seven
twenty-eight
twenty-nine
thirty
forty
fifty
sixty
seventy
eighty
ninety
oh or zero
twelve or a dozen
one hundred or a hundred
one hundred and six or one
hundred six (US)
five hundred and fifty-six
one thousand or a thousand
five thousand and one
ten thousand
one million or a million
two hundred million
one billion or a billion
a hundred and ten billion
point four or nought point four
nought point five one two six
one quarter or a quarter (informal)
one half or a half (informal)
three-quarters
five-sixteenths
twenty-five per cent
a hundred per cent
twelve and a half per cent
fifty-five point five per cent
Notes
1 The point (.) is used to show decimals. The comma (,) is
used to show thousands or millions or billions.
2 After the decimal point, you read number by number.
3 The difference between numbers like 13 (thirteen) and

30 (thirty) is sometimes difficult to hear, so it may be
necessary to say one-three, three-oh when repeating.
4 British people normally say and after hundreds. Americans
usually leave and out.
5 There is often no comma in 1000.
20.2 Ordinal num bers
1st
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
20 th
21st
22nd
23rd
24th
25 th
26th
27th
28 th
29th
30th
40th
50th
60th
70th
80th
90th
100th
first
second
third
fourth
fifth
sixth
seventh
eighth
ninth
tenth
twentieth
twenty-first
twenty-second
twenty-third
twenty-fourth
twenty-fifth
twenty-sixth
twenty- seventh
twenty-eighth
twenty-ninth
thirtieth
fortieth
fiftieth
sixtieth
seventieth
eightieth
ninetieth
hundredth
20.3 Telephone num bers
We say each figure separately. When the same figure comes

twice, we can say double. 0 is said as zero or as oh:
e.g. 020 259 366 zero (or oh) two zero, two five nine,
three six six (or three double six)
20.4 Some telephone alphabets
A
B
C
D
E
F
G
H
I
J
I<
L
M
N
O
P
Q
American
Able
Baker
Charlie
Dog
Easy
Fox
George
How
Item
Jig
King
Love
Mike
Nan
Oboe
Peter
Queen
British
Andrew
Benjamin
Charlie
David
Edward
Frederick
George
Harry
Isaac
Jack
King
Lucy
Mary
Nelly
Oliver
Peter
Queenie
International
Amsterdam
Baltimore
Casablanca
Denmark
Edison
Florida
Gallipoli
Havana
Italy
Jerusalem
Kilogram
Liverpool
Madagascar
New York
Oslo
Paris
Quebec
R
S
T
U
V
W
X
Y
Z
Roger
Sugar
Tare
Uncle
Victor
William
X-ray
Yankee
Zebra /ziibra/
Robert
Sugar
Tommy
Uncle
Victory
William
Xmas
Yellow
Zulu
Rome
Santiago
Tripoli
Uppsala
Valencia
Washington
Xantippe
Yokohama
Zurich
20.5 Ages
Note the difference in spelling and punctuation.

That man is thirty years old.
He's a thirty year-old man.
The contract is for five years.
It's a five-year contract.
20.6 Time
You can ask the time in two ways:

What is (what's) the time? or What time is it?
A simple way to tell the time is to say the numbers:
nine twenty-seven
8.15
eight fifteen
9.27
seven fifty-five
11.30
eleven thirty
7.55
You can say the hours in two ways:
nine
nine o'clock
To be exact, you can say:
ten am ten in the morning
ten pm ten in the evening
am = midnight to midday
pm = midday to midnight
You can also tell the time in this way:
12
12
2I
3-1
r !
iV8
9 f AJ
f-91 / 2 A
1
3|
Vb / AJ
six o'clock
five past seven
II 12
f 10
|9
V8
21
-- 31
AJ
a quarter past eight
half past nine

twenty to ten
a quarter to eleven
2.05 = Five past two in British English. Five after two in
American English.
2.55 = Five to three in British English. Five of three in
American English.
20.7 Days, m onths and seasons
Days
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Months
January
February
March
April
May
June
July
August
September
October
November
December
Seasons
spring
summer
autumn (fall US)
winter
Expressions with days, months and seasons

on Monday
in January
in (the) spring
last spring
this Tuesday
next April
till winter
before Friday
after July
by Saturday
Festivals
(at) Easter
(at) Christmas
(at) Diwali
(in) Ramadan
(on) Independence Day
(at) Carnival time
20.8 Years and dates
1621 sixteen twenty-one

1905 nineteen five or nineteen hundred and five
or nineteen oh five
2000 the year two thousand
2009 two thousand and nine
You can ask the date in two ways:
What is (What's) the date? What date is it?
2.1.08
the second of January, two thousand and
eight
or January the second, two thousand and
eight
(In American English, this is the first of
February, two thousand and eight.)
the third of June, two thousand and eleven
3 June 11
June the third, two thousand and eleven
3 June 2011
June 3, 2011
3rd June, 201: (US English) June third, two thousand
and eleven
20.9
M easurem ents
3.75
When you describe measurements you say:

The pipe is five metres (5m) long,
or The pipe is five metres in length,
or It is a five-metre (5m) pipe.
You can say:
The cable is two hundred feet (200ft) long,
or It is a two-hundred-foot (200ft) cable.
The most common measurements are given in the
table below.
(In the UK both systems are used. Distances between towns
are given in miles. Lengths of wood are given in metres)
Metric
Length
1 millimetre
1 centimetre
1 metre
1 kilometre
Weight
100 grammes
1 kilogramme
1 tonne (1,000kg)
Capacity
1 decilitre
1 litre
1 decalitre
Area
1 square centimetre
1 square metre
1 hectare
1 square kilometre
Volume
1 cubic centimetre
1 cubic metre
American
=
=
=
=
0.039 inch
0.3937 inch
1.094 yards
0.6214 mile
= 3.527 ounces
= 2.205 pounds
= 0.984 ton
= 0.176 pints
= 1.76 pints
= 2.20 gallons
=
=
=
=
0.155 sq. inch

1.196 sq. yards
2.471 acres
0.386 sq. mile
20.10 M oney
1.50
You say:
one cent
fifty-six cents
a dollar
or one dollar
$ 1.20
one dollar twenty
or one dollar and twenty cents
$3.75
three dollars seventy-five
or three dollars and seventy-five cents
$3bn
three billion dollars
Other currencies
British
You write: You say:
one penny
IP
or one pence
or one p
56p or 0.56 fifty-six pence
or fifty-six p
one pound
1
or a pound
one pound twenty
1.20
or one pound twenty pence
three pounds seventy-five
3.75
or three pounds (and) seventy-five pence
5m
five million pounds
five point five million pounds
5.5m
or five and a half million pounds
or five million, five hundred thousand pounds
20.11 Countries and nationalities
= 0.061 cu. inch

= 1.308 cu. yards
Notes
1 metre, litre, etc. = meter, liter, etc. in American English.
2 informal: kilo (kilo gramme)
EU
You write:
1c
25c
1
8m
American
You write:
lc or $0.01
56c
$1
three euros and seventy-five

three euros and seventy-five cents
eight million euros
You say:
one cent
twenty-five cents
one euro
or a euro
one euro fifty
or one euro and fifty cents
To talk about people and things from a particular country,

you have to know three words:
- the adjective used to refer to the country
- the word used for a person from the country
- the word used (with the) to refer to the whole nation.
Usually the word used for a person is the same as the
adjective. The word used for the nation is the plural of this.
However, in some cases there is a different form for the
person. Apologies to countries not included in the list on the
next page.
Country
Albania
Algeria
America
Argentina
Australia
Austria
Belgium
Brazil
Britain
Bulgaria
Canada
China
Czech
Republic
Denmark
Egypt
England
Finland
France
Germany
Greece
Holland
Hungary
India
Iran
Ireland
Italy
Japan
Kenya
Korea
Lebanon
Libya
Malaysia
Mexico
Nigeria
Norway
Poland
Oman
Russia
Scotland
Slovakia
Spain
Sweden
Ukraine
Uruguay
Adjective
Albanian
Algerian
American
Argentinian
Australian
Austrian
Belgian
Brazilian
British
Bulgarian
Canadian
Chinese
Person
an Albanian
an Algerian
an American
an Argentinian
an Australian
an Austrian
a Belgian
a Brazilian
a Briton
a Bulgarian
a Canadian
a Chinese
Czech
a Czech
a Dane
Danish
an Egyptian
Egyptian
an Englishman*
English
a Finn
Finnish
a Frenchman*
French
a German
German
a Greek
Greek
a Dutchman
Dutch
Hungarian a Hungarian
Indian
an Indian
Iranian
an Iranian
an Irishman*
Irish
an Italian
Italian
Japanese
a Japanese
Kenyan
a Kenyan
a Korean
Korean
a Lebanese
Lebanese
a Libyan
Libyan
Malaysian a Malaysian
a Mexican
Mexican
Nigerian
a Nigerian
Norwegian a Norwegian
Polish
a Pole
Omani
an Omani
a Russian
Russian
Scottish
a Scot
a Slovak
Slovak
Spanish
a Spaniard
a Swede
Swedish
Ukrainian
a Ukrainian
Uruguayan a Uruguayan
Nation
the Albanians
the Algerians
the Americans
the Argentinians
the Australians
the Austrians
the Belgians
the Brazilians
the British
the Bulgarians
the Canadians
the Chinese
the Czechs
the Danes
the Egyptians
the English
the Finnish
the French
the Germans
the Greeks
the Dutch
the Hungarians
the Indians
the Iranians
the Irish
the Italians
the Japanese
the Kenyans
the Koreans
the Lebanese
the Libyans
the Malaysians
the Mexicans
the Nigerians
the Norwegians
the Poles
the Omanis
the Russians
the Scottish
the Slovaks
the Spanish
the Swedish
the Ukrainians
the Uruguayans
*When referring to a woman, this becomes: an English

woman; A French woman; an Irish woman.
20.12 Geographical location

north
N
north-east
. NE
north-west
NW y
west ^
W
south-west
SW
east
E
^ south-east
SE
r
south
e.g. Where is your head office?

Eighty kilometres west of Cairo.
Do you have any distribution centres in Egypt?
Yes, in the south-west of the country.
20.13 Parts o f the w o rld
11
10
12^
15
9 Australia
1 Western Europe
2 North America
10 South-East Asia
11 Far East/Asia Pacific
3 Eastern Europe
12 Central America
4 North Africa
13 East Africa
5 South America
14 Scandinavia
6 Middle East
15 Asia Pacific
7 Southern Africa
8 India
The names for different regions of the world can vary
depending on where you live.
20.14 Titles
20.17 C lothing sizes
Mr is used for married and unmarried men.

Miss is used for unmarried women.
Mrs is used for married women.
Ms is used for married and unmarried women.
Notes
1 Mr (= Mister) is not usually written in full. The other titles
cannot be written in full.
2 Dear Sir and Dear Madam are ways of beginning letters to
people you don't know. In other situations, Sir and Madam
are unusual.
e.g. Excuse me, could you tell me the time?
(not Excuse me, sir.)
All the size equivalents are approximate.
20.15 Abbreviations
The list below shows some of the abbreviations used in

this study guide.
Av.
avenue
admin. administration
dept
department
etcetera (= and so on
etc.
Dr.
drive
information
info
no.
number
PL
place
Rd.
road
rep
representative
Sq.
square
St.
street
telephone
tel.
Men's suits and coats

British
36 38
American
36 38
European
46 48
40
40
50
42
42
52
Men's shirts
British
American
European
14
14
36
15
15
38
16
15i
16
151
39/40 41
Men's shoes
British
American
European
7
8
7 12 !
4C>2 42
10
Men's socks
British
American
European
93
14 2
I4 i
37
10
10
39
40
10 J
43
IO3 11
i oi 11
41 42
Women's dresses and suites

British
8
10
12
American
8
10
European
38
40
Women's shoes
British
4
American
37
European
4
6
37\
44 5
5
65
38
14
44
44
54
46
46
56
17
16! 17
42 43
161
12
13
12!
13!
Hi
45^ 47 48
11
H i 12
H i 12
43 44
42
16
14
44
18
16
46
^2
7
39
6!
8
?!
39! 40
12
48
48
58
7
82
40 3
20.16 British and Am erican spelling
The list below shows some of the words used in this book.
British
American
cancelled
canceled
centre
center
dialled
dialed
litre
liter
metre
meter
programme
program
theatre
theater
through
thru
travelled
traveled
Glossary of business-related terms

a/c: account
accountant: 1 person who keeps a company's accounts
2 person who advises a company on its finances
accounts department: department in a company which
deals with money paid, received, borrowed or owed
admin: administration, (informal) paperwork
administration: organisation or control or management of a
company
administrative assistant: clerical employee who helps with
the paperwork in an office
advertising department: department which deals with
advertising (trying to persuade customers to buy a product
or service)
agent: person who represents a company or a person in an area
agreement: contract between two parties which explains
how they will act
assistant: person who supports, e.g. sales assistant, Assistant
Manager
associate: connected in some way, e.g. an associate
company, a business associate
background: past details, e.g. background information
billing: (US) writing and sending of invoices and bills
boardroom: room where directors of a company meet
booking: act of ordering a room or a seat
boss: employer, person in charge
branch: local office of a bank of large business
brochure: publicity booklet
budget: plan of expected spending and income
business analyst: person who makes a detailed
examination/analysis of a business or market
card: business card showing a person's name and the
company he/she works for
caterer: person who supplies food and drink, e.g. for a
canteen
CEO: chief executive officer
chain: a number of stores belonging to the same company,
e.g. a chain of shoe shops, a hotel chain
chairman or chairperson: 1 head of a company
2 person who is in charge of a meeting
Chamber of Commerce: group of local business people
who meet to discuss problems which they have in
common and to promote commerce in their town/area
chief executive officer: executive in charge of a company
civil servant: person who works in the Civil (government)
Service
118 GLOSSARY
Civil Service: organisation and personnel which administer

a country
clerk: person who works in an office, e.g. filing clerk
client: person or company with whom you do business or
who pays for a service
colleague: person who works with you
commission: money paid to a sales person or company,
usually a percentage of the value of sales made
committee: official group that meets regularly, often
responsible for organising a particular area, e.g. the staff
social club committee
computer programmer: person who writes computer
programs
computer software: computer programs (as opposed to
machines)
conference: meeting for people with a common interest,
e.g. sales conference = meeting of sales managers,
representatives, publicity staff, etc.
construction company: company which specialises in
building
contact: person you know or person you can ask for help or
advice
contract: legal agreement between two parties
controller: person who controls an area such as finance,
e.g. financial controller
credit: period of time a customer is allowed before he/she
has to pay a debt for goods or services
credit card: plastic card which allows you to borrow money
and to buy goods without paying immediately
(e.g. American Express, Visa)
credit note: note given to someone showing that an amount
of money is owed to them
customer: person or company that buys goods or services
data processing: organising and analysing computer
information
deadline: date by which something has to be done
debrief: to meet to discuss and review information or a past
event
department: specialised section of a large company
deposit: money given in advance as part-payment to secure
something
dept: department
deputy: person who can take the place of another,
e.g. deputy sales director
director: senior person who is in charge of a division or

department, e.g. Personnel Director, Finance Director
discount: percentage by which a full price is reduced (to a
buyer) by the seller
distributor: company or person that sells goods for another
company which makes them
division: main section of a large company,
e.g. manufacturing division
draft: preliminary rough version of a document, e.g. draft report
economist: person who specialises in economics
enterprise: a business or company, e.g. Telot Enterprises
executive: person in a business who takes decisions, a
manager or director (NB sales executive = sales rep)
executive vice president: (US) one of the directors of a
company who is in charge of a department or division,
e.g. sales manufacturing
export: to sell goods to buyers in foreign countries
extension: individual telephone linked to the main
switchboard
extension lead: an extra cable for a piece of electrical
equipment
facilities: equipment or buildings which make it possible to
do something, e.g. transport facilities
filing cabinet: metal or wooden box with several drawers
for keeping files
filing system: way of putting documents in order for reference
finance department: department which deals with the
money used by a company
firm: company or business
flipchart: stand with large sheets of paper clipped together,
used in presentations
goods: products
goods inwards: area where deliveries to a company are
received
guarantee: legal document which promises that a machine
will work properly or that an item is of good quality
head office: main office, where the board of directors works
and meets
hire: pay money to use equipment or people (sometimes
property) for a period of time; see also rent
hirer: person who pays money for the use of
equipment/machinery, e.g. a car
human resources department: see personnel department
import: goods bought from foreign suppliers and brought
into a country
Inc: Incorporated, e.g. ABC Inc.
industrial designer: person who designs products
made by machines, e.g. cars
industry: a branch or area of business activity which
includes many companies supplying similar or related
products or services, e.g. the car industry, the tourist
industry
inflation: economic situation where prices rise and the value

of money falls
insurance: agreement that in return for regular payments, a
company will pay compensation for loss, damage, injury, etc.
itinerary: list of places to be visited on a journey or trip
leave: permission to be away from work
legal department: section of a company dealing with
matters relating to the law
lessor: person who rents out property (or equipment) to a
tenant (or hirer)
lim ited company: company where members/shareholders
are responsible for the company's debts only up to the
value of the shares they hold
line: telephone line (outside line = line that connects to the
system outside the office)
log: book containing an official record, e.g. telephone log
logo: symbol or design used by a company as a mark on its
products and in advertising
Ltd: limited, e.g. Jim Haines Ltd
main market: main area where a product might be sold
maintenance: keeping things going or working
management: directing or running a business
management information systems: equipment and
procedures which provide managers with information,
usually computerised
manager: head of department in a company, e.g. sales
manager, advertising manager
managing director: director who is in charge of a whole
company
manufacturer: person or company that makes machinemade products
marketing department: department in a company which
specialises in using marketing techniques (e.g. packaging,
advertising) to sell a product
MD: managing director
m odel number: reference number identifying style or type
of product
multinational (company): company which has branches
or subsidiary companies in several countries
non-executive director: director who attends board
meetings and gives advice, but does not work full-time for
the company
office manager: person responsible for the administration of
an office or group of offices
OHP: overhead projector
paint shop: department or area where products, e.g. cars,
are painted or sprayed
PC: personal computer
personnel: the people employed in an organisation
personnel department: section of the company which
deals with staff matters; also known as the human
resources department
Glossary 119
plant: factory
postroom: room in an office where the post is sorted
PR: public relations
presentation: demonstration or exhibition of a new product
or a proposed plan
production department: section of a company which deals
with the making of the company's products
profit: money gained from a sale which is more than the
money spent
purchase order: official order made out by a purchasing
department for goods or services
purchasing department: section of a company which deals
with buying of stock, raw materials, equipment, etc.
R&D: Research and Development
rates: amount of money charged per hour, day, etc., e.g. car
hire rates
receipt: piece of paper showing that money has been paid or
that something has been received
reception: 1 place (in a hotel or office) where visitors
register or say who they have come to see
2 function arranged to welcome new arrivals or visitors
records: documents and other information kept because
they may be needed in the future
recruitment department: section of a company which
deals with looking for or getting new staff
ref no.: reference number
reference number: number that makes it possible to find a
document which has been filed
refund: money paid back, e.g. for returned goods
rent: to pay money to use property (sometimes equipment)
for a time (see also hire)
rental: money paid to use an office, etc. for a time
rep: representative, e.g. sales rep
Research and Development department: department
which carries out scientific investigation leading to new
products or improvement of existing ones
sack: to dismiss a member of staff
salary: payment for work, usually in the form of a monthly
cheque, made to an employee with a contract
sales department: section of a company which deals in
selling the company's products or services
sales figures: total sales, or sales broken down by category
schedule: timetable or plan made in advance
section: department in a company
security: 1 staff who protect an office or factory, e.g. from
burglars 2 system which protects, e.g. electronic security
system
service: to keep a machine in good working order
service (charge): charge added to a bill in a restaurant to pay
for service
120 GLOSSARY
share: official document showing that the holder shares

ownership of a company; shares usually entitle the holder
to receive a dividend (share of the profits) and to vote at
the AGM (Annual General Meeting)
shareholder: person who owns shares in a company
showroom: room where goods are displayed for sale
shredder: machine for cutting documents into thin strips so
they cannot be read
site: place where there are buildings (site plan = plan which
shows where different buildings are)
spare part: piece of machinery used to replace part of a
machine which is broken or worn out
standard: normal or usual, e.g. standard model
sterling: standard currency used in the United Kingdom
stock: quantity of goods for sale or for use in production (out
of stock = there is no stock left)
stock control manager: manager responsible for
controlling stock - movement in and out, levels,
re-ordering, etc.
stockbroker: person who buys and sells shares for clients
store: 1 place where goods are kept
2 quantity of items or materials kept because they will
be needed
subsidiary: company which is owned by a parent company
supplement: thing which is added
supplier: person or company that supplies goods or services
switchboard: central point in a telephone system, where all
lines meet
tariff: 1 tax to be paid for importing or exporting goods
2 rate of charging, e.g. for hotels rooms, car hire
tax: money taken by a government or an official body to pay
for government services
tax lawyer: person who specialises in laws relating to tax
training department: department responsible for staff
training
transport manager: person in charge of transportation,
e.g. delivering goods
travel agent: person who arranges travel for customers
trip: journey (business trip = journey relating to work)
unit: single building or small department, e.g. medical unit,
translation unit
VAT: value-added tax (UK sales tax)
wages: money paid (usually in cash each week) to a worker
for work done
warehouse: large building where goods are stored
workshop: 1 small factory
2 area in a building where mechanical work is done
Answers
U N IT 1 About you
1 Telephone numbers
See audioscript page 135.
Notes
In telephone numbers:
733 = seven three three (not seven
hundred and thirty-three)
0 = oh or zero
88 = eight eight or double eight (not
eighty-eight)
2 Dialogues
a Excuse me.
b No, I'm not.
c I'm sorry,
d That's OK.
e What's your name?
f It's nice to meet you.
g Where are you from?
h What do you do?
1 I'm a sales rep.
j I'm in the legal department.
3 Vocabulary, a/an
(possible answers)
a Japanese/German
b good
c Italian/international
d international/Italian
e sales manager
f manufacturing
g German/Japanese
4 Simple exchanges
(possible answers)
a Is Lucy Gomme from Fox
Construction, Glasgow?
b Yes, it is.
c Is Fox Construction in London?
d No, it isn't. It's Lucy,
e Are you in the maintenance
department?
f Yes, she is.
g No, I'm not. I'm from Spar
Engineering, Chicago.
Note
Glasgow is a major city in Scotland.
U N IT 2 About your job

1 Listening for key information
a Claude
b law firm
c Monaco
d manager
e Benedict
f Saffer Security
g assistant
h department
2 Object pronouns: me, him, etc.
a her
b you
c them
d him
e us
f them
g me
Notes
don't = do not
doesn't = does not
3 Use of the and a the
c the/e the/g the
b
d
f
h
the
the
the the
5 Identifying yourself
Notes
i An electrical engineer is qualified
in electrical engineering
ii (maintenance) side =
(maintenance) department or
area
iii it's = it is
UN IT 3 About where you work

1 Saying what you do and where
you work
a In an office in the centre of town,
b 97 Morton Street,
c It's on the fourth floor,
d Yes, they have one near the
airport,
e No, there aren't.
2 Cardinal numbers
5 five
25 twenty-five
11 eleven
30 thirty
16 sixteen
70 seventy
22 twenty-two
3 Ordinal numbers
6th
1st first
7th
2nd second
8th
3rd third
9th
4th fourth
5th fifth
10th
sixth
seventh
eighth
nineth
tenth
4 The verb to have

a has/has
b have
c Does your hotel have
d Do they have
e Doesn't have/has
Notes
it's = it is; doesn't = does not
5 Dialogue
a for
b Where
c in
d near
e any
f some
g in
h have
i address
j on
k basement
Note
Street/Road have capital letters
'S'/'R' when used in addresses.
6 there is!are) some/any
a any/thereare
b there is
c any/there are some
d any
e There aren't any/there are some
f Is there/there is
g Are there any/there aren't
Are there any/there are some
Answers 121
U N IT 4 Your business activities

1 Dialogue
a does your company do
b in the computer business
c import
d do you do most of your business
e eighty per cent of
f in Western Europe
g much business in the Middle East
h not much
i at the moment
j it's going very well
2 The Present Continuous vs. the
Simple Present
b ii
a i
d ii
c i
e i
f ii
g i
3 Questions
a iv
c ix
e viii
g vi
i iii
b
d
f
h
vii
i
ii
V
4 Writing abo ut your company

Note
SA (used in some European
languages) = Ltd. (Limited
Company)
5 a lot of/ much/many; make/do
a do
b do, a lot of
c many, many d make
e a lot of
f many, a lot
g do, much
h making, much
i doing, making j much, much
k much
1 making
U N IT 5 The location of your

company
1 Reading a map; compass points

(possible answers)
Plymouth is two hundred and
fourteen miles south-west of
London; that's about three hundred
and forty kilometres.
Cardiff is to the west of London; it's
about two hundred and forty
kilometres by road.
Birmingham is about one hundred
and ninety kilometres away from
London, to the north-west.
York is three hundred and thirty
kilometres north of London; that's
about two hundred and ten miles.
Notes
that's = that is
Many English speaking countries
use miles.
1 mile = 1.609 kilometres
kilometre (UK spelling) = kilometer
(US spelling)
2 Possessive adjectives and
possessive nouns
(possible answers)
a Its number is 6872 543.
b The Managing Director's name is
Wallace Bright,
c His number is 6871 227.
d The Non-Executive Directors'
names are Ray Bunghi and
Mai Nixon,
e Their numbers are 4002 356 and
3679 901.
122 ANSWERS
f The Sales Manager's secretary's

number is 6871 395.
g Her name is Maria Cobb,
h The Sales Manager's name is
Anne Grundig.
Inc = incorporated
3 Dialogue
b place
a main
d exactly
c that
f far from
e about
h to the north
g away
5 N u m b ers 100-1000; p lu ra l n o u n s
a Three hundred and fifty sales
people
b A hundred and twenty-six bosses
c Two hundred and forty-eight
branches
d Five hundred and eighty shelves
e Eight hundred and seventy
women
f A hundred and twenty-one men
g Six hundred and ninety radios
h Nine hundred and sixteen
companies
i Four hundred and twelve
addresses
U N IT 6 The layout of your

company
1 Id e n tify in g b uilding
1
2
3
4
5
6
7
8
9
Main gate
Administration (admin) block
Service Centre and Maintenance
Showroom
Conference centre
Production
Car park
Testing area
Goods Inwards and Stores
2 D e m o n stra tiv e adjectives:

this/thatr etc.
a These
c these
e this
g those
N ote
What's = What is
b
d
f
this
that
That
3 Dialogue
b place
a main
d block
c your
f behind
e that
h along
g How
j entrance
i on
Notes
That's = That is
block = building
admin = administration
4 Giving directions
(possible answers)
a It's on the left, next to the testing
area.
b Where's the main block?
c Where's the main production
building?
d It's on the left here, next to the
car park,
e It's between the conference
centre and the workshops and
maintenance block,
f Where's the testing area?
g Where's the paint shop?
5 Prepositions of direction
a through
b along
c up
d to
e down
f past
g out of
h into
6 Prepositions of place
(possible answers)
a next to
b behind
c in
d on
e opposite
f behind
g next
U N IT 7 Meeting and welcoming

1 Greetings and introductions
Greeting
Introduction
e.g. a b
c d e f
/
/
g h
S
S
/
2 Nationalities and languages

a Brazilian
b Britain
c Chinese (Mandarin, Cantonese,
etc.)
d Arabic
e France
f Hungarian
g Japanese
h Russian
i Spain
j American
3 a few!a little
a cash
b coffee
c Spanish
d Chinese phrases
e Arabic words
f milk
g cars in the car park
h people
Notes
I'd = I would
weren't = were not
Simple exchanges
a iv
b v
c vii
d viii
e vi
f iii
g i
h ii
Note
it's = it is
Meeting an associate off a plane
b too
a Hi
d terrible
c journey
e dear
f late
h Were
g Yes, it was
i not
j to
The Past tense of to be: was!were
e.g. Were you in New York?
a Where were you?
b How were your travel
arrangements?
c Were you in your hotel?
d We weren't in the hotel,
e We were in KPG's offices,
f They were interested in our
proposals,
g But their purchasing manager
was concerned about delivery
times.
h Price wasn't an issue.
Notes
weren't = were not
wasn't = was not
U N IT 8 The first two minutes

1 A chance m eeting in Japan
a m
b [T]
c m
dm
e El
f m
2 Time references: parts of the day
b on
a d on, in
c e
f in
g 3 Days of the week
Mon = Monday
Tue = Tuesday
Wed = Wednesday Thu = Thursday
Fri = Friday
Sat = Saturday
Sun = Sunday
4 Present Continuous used for the
future
(possible answers)
a I am working at my desk and
sending emails, etc.
b Yes, I have a production meeting,
c I am driving to our office in
[Paris].
d Yes, I am leaving for [Korea] in
the morning,
e We are going to visit my wife's
parents.
f I'm not going to be in the office.
I'm on holiday next week.
U N IT 9 Partings and thanks

1 Goodbyes and thanks
When are you leaving?
Have a good flight.
See you next week, then.
I'll email you next week.
Don't forget to call me.
Remember me to your wife.
Keep in touch.
Say 'hello' to Maria
13
0
0
LJ
HI
_J
0
0
,.J
d!
CD
2 will in promises
(possible answers)
- Thank you for everything.
- You're welcome. Don't forget to
call us.
- I won't.
Answers 123
- Have a good flight. And give my

regards to your colleagues.
- I will.
- You must visit us again soon.
- And you must visit us.
- Thanks - we will.
- Bye.
3 P rep o sitio n s: m o n th s a n d
seasons
a b at
c during
d in
e at
f in
g in
4 Im p e ra tiv e s
a Please let me know this evening,
b Please keep in touch,
c See you again soon,
d Don't forget to send me the
report.
e Remember me to your secretary,
f Thank you for everything,
g Have a good journey home.
U N IT 10 Setting up a meeting
1 Two m eetin g s
Call 1
Call 2
Type of
Budget
Sales
meeting
meeting
meeting
Day/Date
12th
Friday
Time
11.30
3.00
Call 1: Can Carla make it?
No.
Call 2: Can Mr Galis make it?
Yes.
2 A rran g in g a m eetin g
a 3
b 2
c 4
d 1
N o te
Hope you can (an abbreviation used

in informal messages) = I hope you
can
3 D ialogue
Can you make Wednesday?

No, I'm sorry, I can't.
Are you free on Thursday?
I'm afraid not.
How about Friday?
Yes, that suits me very well.
Can you make three o'clock?
124 ANSWERS
- Yes, that's fine.

- Good. See you then.
- OK.
4 D ates a n d tim e s
a 16/10/99
b
c 6.25
d
e 11.00
f
g 2010
h
i 90th
j
3/5/09
7.35
1600
1968
eleven thirty
k six fifteen
1 the seventeenth of June (June
the seventeenth)
m the twenty-first of March (March
the twenty-first)
n The twelfth of
September/September the
twelfth two thousand and six
0 twenty-fifth of
February/February the twentyfifth two thousand and sixteen
p eighteen ninety-nine
q nineteen eighty-five
N otes
1 May 3rd = May the third

6th June = the sixth of June
In emails the endings -thl-rd are
often omitted: 3 May, 6 June, etc.
ii In US English 12/9/07 = the ninth
of December two thousand and
seven.
In UK English 12/9/07 = the
twelfth of September two
thousand and seven.
5 can/can't; u se of make in
a rra n g e m e n ts
a We can make the meeting at
b
c
d
e
f
g
eleven o'clock,
Can he make the appointment on
Wednesday?
She can't make the sales
conference in June,
I can't make the appointment in
the morning,
They can make the breakfast
meeting tomorrow,
We can't make the sales meeting
at 4.30 tomorrow afternoon,
Can they make the conference in
20..?
He can make the three o'clock
meeting on the 16th.
U N IT 11 Confirming arrangements
1 C onfirm ing tim e a n d p lace
Tuesday: 11.30 / W ednesday: 10.00 / Room 317
2 E m b e d d e d (indirect) q u estio n s
a Do you know what time it is?
b Can you tell me if the meeting is
going ahead?
c Can you check what day it is?
d Do you know if it's on Monday or
Tuesday?
e Can you tell me who is coming?
f Can you check if it's in Room 407?
g Do you know how many people
are coming?
h Do you know if you can make it?
N otes
going ahead = happening

it's = it is
3 D ialogue
a confirm
c make
e details
g Paul's
i ten
k know
b
d
f
h
j
week's
check
ahead
right
still
N otes
isn't = is not
4 still/yet (possible answers)
d Is Wednesday's meeting still in
the Conference room?

e Do you know if Thursday's
meeting is at two or three yet?

f Do you know where Thursday's
meeting is yet?
g Is Friday's meeting still at twelve?
h Do you know if Friday's meeting
is still in the Boardroom?

Is Saturday's meeting still at
seven pm?
j Do you know where Saturday's
meeting is yet?
i
5 Yesterday's conversation, Tuesday's

meeting, etc.
a The meeting on Tuesday
b July's conference
c The appointment (for) tomorrow
d Saturday's arrangements
e The plans for 2010.
6 toI in order to
(possible answers)
I am writing to Maria Bush to/in
order to thank her for lunch.
She is flying to Japan to/in order to
visit a customer.
He is emailing John to/in order to
tell him the new room number.
They are going to Mario's to/in order
to have a coffee.
We are going to their website to/in
order to check the address.
U N IT 12 Changing plans
1 why and because
a iii
b ii
c i
d iv
2 will!will not
(possible answers)
Will your manager be in Tokyo next
Monday?
Yes, he/she will. / No, he/she won't.
Will the meeting room be free this
evening?
Yes, it will. / No, it won't.
Will your assistant be in the office
tomorrow?
Yes, he/she will. / No, he/she won't.
Will your family be away next
week?
Yes, they will. / No, they won't.
Will Reception check our security
passes?
Yes, they will. / No, they won't.
Will you be back by 6pm?
Yes, I will. / No, I won't.
3 have to
(possible answers)
a I have to read French at work,
b My colleagues have to write faxes
in Arabic,
c My boss has to use English on the
phone.
d The sales reps don't have to speak
Russian with customers,
e I don't have to write reports in
English.
f My secretary has to understand
instructions in Spanish.
g I have to speak to visitors in

English.
Dialogue
a we'll
c booked
e then
g back
i free
b
d
f
h
j
the problem
after lunch
at six o'clock
Why don't we
find out
5 Questions and short answers

a Will you be home by 5.00?
Yes, I will. / No, I won't,
b Do you have to speak English in
your job?
Yes, I do. / No, I don't,
c Can we change the time to three
o'clock?
Yes, we can. / No, we can't,
d Do your colleagues have to speak
English on the phone?
Yes, they do. / No, they don't,
e Does your assistant have to be in
the office tomorrow?
Yes, he/she does. / No, he/she
doesn't.
f Can he change the appointment
to Friday?
Yes, he can. / No, he can't.
6 Suggestions
(possible answers)
a Why don't we meet in Room
204?
b Could we meet in the afternoon?
c We could meet on Wednesday?
d Why don't we change the room?
e How about beginning earlier?
f What about starting the meeting
later?
U N IT 13 Dealing with the

unexpected
1 Cancelling/postponing
a ii
b i
c iv
d iii
2 too/either
a I'm not well either,
b I don't like meetings either,
c I have a cold too.
d We're very busy too.
e I can't make Monday's meeting
either.
f I'm ill too.

g I won't be back by Friday either,
h That suit's me too.
Notes
we're = we are
either is pronounced /aido/ or /i:6o/
3 call off/put off
a Could we put it off?
b I can't put off Tuesday's
appointment.
I
can't put Tuesday's appointment
off.
c He will have to call it off.
d They can put it off, if they want,
e You don't have to call off the
conference
You don't have to call the
conference off.
f Will they put off the
arrangement?
Will they put the arrangement
off?
g She won't put off Friday's
conference.
She won't put Friday's
conference off.
Notes
can't = cannot; don't = do not;
won't = will not.
4 Dialogue: unexpected problem
b everything
a about
d problem
c put it off
f down
e going to
h postpone
g sorry
i How about
j sorry
k suits
could in requests
b iii
a iv
d vi
c vii
f V
e ii
g i
6 Intentions and plans - going to
(possible answers)
a Questions
Where is she going to stay?
How much is this going to cost?
Who is going to pay?
b Statements
He called to say he's going to be late.
Answers 125
They are going to be in Cairo next

week.
She is going to send us the web link.
c Negatives
I'm afraid the work isn't going to be
ready.
We aren't going to know till next
week.
I'm not going to tell you.
U N IT 14 Explaining and
apologising
1 Explanations and apologies
c
a
b
i El
i m
i 0
ii CD
ii m
ii m
iii
iii El
iii CD
2 The Past tense
a - He didn't lose the phone
number,
b + She wanted to phone,
c - They didn't forget the meeting,
d + We missed the appointment,
e - He didn't try to call,
f + I had Lo see a client,
g - We didn't take a client to the
airport.
3 Dialogue
a missed
c didn't
e had
g did
i didn't have
b
d
f
h
forget
happened
Did you
wanted
U N IT 15 Making contact by phone

1 Getting through
i a Can I speak to someone
b Could I speak to
c Is that
d Could you put me through to
ii a You're through now.
b I'm putting you through now.
c I'll connect you to Sales,
d I can connect you now.
2 Using a spelling alphabet
Note
If you don't know a telephone
alphabet, use other words, e.g. This is
126 ANSWERS
Ben Ozikis - that's Bfor Brussels, E for

Egypt, etc.
3 Dialogue
a Can I speak
c through
e This is
g Fine
i it's about
b
d
f
h
j
One moment
is that
how are
can I do
help you
4 Is it possible...?
(possible answers)
Is it possible to speak to someone in
Sales?
Is it possible for you to call again in
the morning?
Is it possible to give her a message?
Is it possible for you to give me his
mobile phone number?
Is it possible for us to have your
direct number?
Is it possible for your assistant to
email the report?
Is it possible for you to hold on?
Is it possible for us to meet later?
U N IT 16 Dealingwith incoming
calls
1 Dealing w ith calls
b
a vii
d
c viii
f
e ii
h
g vi
V
i
iv
iii
2 Times
a Six o'clock
b Seven fifteen/A quarter past
seven
c Eight thirty/Half past eight
d Nine forty-five/A quarter to ten
e Ten twenty-five/Twenty-five past
ten
f Eleven forty/Twenty to twelve
g Twelve fifty/Ten to one
3 for and until/till
(possible answers)
John will be out of the office till
Wednesday.
Mary will be on holiday until 27th
August.
Mr Smith will be in a meeting for
about an hour.
He won't be out of the meeting till

half past eleven.
They won't be back from lunch
till 2 o'clock.
Mrs Jones won't be back at her desk
till after lunch.
4 Who
a Who is dealing with this?
b Who took this message from AIT?
c Who spoke to you when you
called?
d Who are you calling?
e Who do you want to speak to?
f Who did she speak to when she
called?
U N IT 17 Leaving and taking

messages
1 Telephone messages
Call 1
Message for AWr&w
Caller's name Cfivn M o
Company
Phone number ?93I?2_
Please ring back D Will call again D
Return your call 0 Urgent
dl
Message We. wi be- in tow n t i l l six.
Date
Time Taken
by
Call 2
Message for Tania U\n fo s
Caller's name ASK^ C o n tro lle r
Company ASK.
Phone number Sl^-5
Please ring back 13 Will call again D
Returned your call CH Urgent 0
Message ?le.(xse- tail k e - r a.s soon as
014 g e - f i' h .
Date
Time
2 Currencies
a ii
c V
e ix
g v ii
i X
Taken
b
d
f
h
j
iv
viii
iii
i
vi
by
3 say /tell/ ask

(possible answers)
a i/v/vii
b
c ii/iii/iv
d
e viii
f
h
g i/v/vii
f He has the wrong number,

g The report did not arrive.
i/v
ii/iii/iv
vi
i/v
4 Dialogue
b Hello. Is that Petra?
i No, I'm afraid it isn't,
d She's at lunch at the moment.
C Can I take a message?
e Yes, please.
Could you tell her that Don Roger
called?
g Sorry, I didn't catch your name,
a Don Roger, that's R-O-G-E-R.
j Thank you, Mr Roger,
f I'll tell her.
Notes
she's = she is
I'll = I will
didn't = did not
5 Some language points

l a
3 c
5 b
4
6
c
b
6 Writing numbers in full

a Fifteen thousand Saudi riyal
b Eight hundred and forty-five
dollars
c One hundred and sixty-seven
million yen
d Seventy-five billion roubles
e Sixteen million pounds
f One thousand three hundred and
eighty-six (Chinese) yuan
g Eight point five million dollars
h Three hundred and twenty-five
thousand euros
U N IT 1 8 Email and telephone

problems
1 Problems
(possible answers)
a Her battery is low.
b The email address was wrong,
c The number is always engaged,
d The phone is out of order,
e He can't access his mailbox.
2 Exchanges
a iii
b i
c vii
d viii
e ii
f V
h iv
g vi
Notes:
i you're = you are; can't = cannot;
it's = it is; couldn't = could not; I'll
= I will
ii get (a phone call/email) =
receive; get through (on the
phone) = reach/make contact; it
bounced back = it was returned
3 Dialogue
(possible answers)
a up
b up
c back
d on
e through
f on
g before/after h on
i to
4 try + infinitive
(possible answers)
a vi
b iv
c vii
dv
e i
f viii
g iii
h ii
5 Approximate times
(possible answers)
a I emailed you just before 3.00.
b Your phone was engaged all
morning,
c I'll send you a fax at about
midday.
d Did you try to call me at about
9.00?
e Could you call me just after 3.00?
f Our email was out of order all
day.
g She was on line for about half an
hour.
6 Making contact
a enter
b
c press
d
e dial
f
h
g deleted
open
access
missed
forward
U N IT 1 9 Drinks and snacks

1 Offering drinks and snacks
a No, I just had a cup of coffee.
Thanks, that would be great,
b White, no sugar, please.
Milk, please.
Thanks. I'll have one of these,
c Yes, please.
It's a kind of pastry,
d That's for Alan.
I think that's mine - with milk.
It must be yours.
2 something/anything
a anyone/anybody
b anyone/anybody
c anywhere/somewhere
d anywhere
e somewhere
f anywhere
g anyone/anybody
h anyone/anybody
i someone/somebody
j anything
k anything
1 anything
Notes
i don't = do not; won't = will not;
didn't = did not
ii Can I get you anything else? =
Can I get anything else for you?
3 Vocabulary
a a knife
b a spoon
c a fork
d a plate
f a sandwich
e a serviette
g a roll
h a teapot
i a coffee pot j a cup
k a mug
1 a jug
Examples (possible answers)
a Excuse me, could I have a knife,
please?
b Do you need a spoon?
c Excuse me, where are the forks?
d Excuse me, I need a plate,
e Excuse me, could I have a
serviette, please?
f I'd like a ham sandwich, please,
g Would you like a roll?
h Could we have a pot of tea,
please?
Answers 127
i Could we have a pot of coffee for

three, please?
j Two cups of tea, please.
k Would you like your coffee in
a mug?
1 Could you pass the milk jug,
please?
4 Possessive pronouns
(possible answers)
a mine
b hers
c theirs
d ours
e theirs
f his
Notes: isn't = is not; it's = it is
(its = possessive pronoun);
they're = they are
5 one/ones
a ones
c ones
e ones
g one
b one
d one
f ones
6 Whose...?
Whose coffee is this? Whose is this
coffee?
Whose drinks are these? Whose are
these drinks?
Whose sandwiches are these?
Whose are these sandwiches?
Whose roll is this? Whose is this
roll?
Whose change is this? Whose is this
change?
Whose papers are these? Whose are
these papers?
Whose security pass is this? Whose
is this security pass?
Whose keys are these? Whose are
these keys?
U N IT 20 Eating out
1 Booking a table and ordering
a meal
i Name: Gachot
Number: 2
Tel: 345666
Date: 30th June
Time: 8.30
ii Starters:
Spaghetti
Mushroom soup
Main courses: Salmon (in white
wine)
128 ANSWERS
Wine:
Steak (medium)
vegetables
Half a bottle of dry
white
Half a bottle of
house red
2 Comparatives (possible answers)

i Examples of comparatives
a smaller
b faster
c more expensive
d more comfortable
e tidier
f cheaper
g more interesting
h better
Examples o ia s... as
a Their production department
isn't as big as ours.
b She isn't as fast as him at
typing.
c Business class tickets aren't as
cheap as Apex.
d That seat isn't as comfortable
as this one.
e My assistant's desk isn't as
untidy as mine.
f The local wines aren't as
expensive as imported wines.
g The presentation he gave last
year wasn't as interesting as
this one.
h The food at the Mayfair
restaurant isn't as good as the
food at the Adelphi.
Notes
isn't = is not
aren't = are not
wasn't = was not
3 Quantity phrases
(possible answers)
a A cup of coffee,
b A piece of cake,
c A can/bottle of coke,
d A glass/bottle of wine,
e A box of chocolates,
f A litre of petrol,
g A bunch of flowers,
h A packet/tin of biscuits.
4 Vocabulary
a plate
c potato
e juice
g cooked
b
d
f
h
sausages
beef
tip
mushrooms
U N IT 21 Outings and sightseeing

1 A visit to Riga (possible answers)
a Yes, in 2001.
b Yes, they have. (Their business in
Latvia has grown and grown.)
c Yes, he was in Lithuania last year,
d Yes, his last meeting ends at 2.15.
e She is going to take the visitor for
a drive round the city,
f At 2.30.
Notes
i Riga, a major port, is the capital of
Latvia; the Baltic States are the
Republic of Estonia, Latvia and
Lithuania, on the Baltic sea in
northern Europe.
ii Have you been to = have you
visited; it's = it is; didn't = did not;
haven't = have not
2 Superlatives (possible answers)
a cheapest
b best
c worst
d oldest
e biggest
3 The Perfect Present tense
(possible answers)
Have you worked in Japan?
I haven't visited Calcutta.
I have been to Kuala Lumpur on
business many times.
Have you seen the opera Tosca?
He hasn't been to Athens.
Have you read the contract?
We haven't seen the new
brochure yet.
4 since and for
a since
c since
e since
g for
b
d
f
h
for
for
since
since
U N IT 22 Starting a journey
1
a
b
c
Right and wrong

the Toronto flight/check-in.
the bus stop for the main station,
the platform for the Manchester
train.
d he's in the departures hall and he
needs the arrivals hall.
Note
right is the opposite of wrong:
the right queue
the wrong
queue
the right check-in the wrong
check-in
the right platform the wrong
platform
the right one
the wrong one
2 Arranging a m eeting point
a Check-in
b Check-in
c Check-in
d Hertz
e Avis
f Travel insurance
g Information desk
3 how much vs. how many
(possible answers)
a How much (time) do you need?
b How many do you need (to buy)?
c How much (more) do you need
to know?
d How much luggage do you have?
e How many do you need?
f How many do you need?
g How much do you want/need?
Notes
i I've got = I have
ii how much luggage = how many
pieces of luggage
4 to need (to)
a I don't need to find the arrivals
hall. I need to find the departures
hall.
b She doesn't need a drink. She
needs some food,
c I don't need to speak to Mario. I
need to speak to Helena,
d We don't need to stop over in Sao
Paulo. We need to stop over in
Buenos Aires,
e You don't need to go to Gate 13.
You need to go to Gate 14.
f I don't need to check in my hand

luggage. I need to check in my
suitcase.
g We don't need to know the gate
number. We need to know the
departure time,
h He doesn't need to see your
ticket. He needs to see your
boarding card.
Notes
i don't = do not; doesn't = does
not; to stop over = to break a
plane journey
ii Sao Paulo is a major city in Brazil;
Buenos Aires is the capital of
Argentina.
5 Vocabulary (possible answers)
departure time
gate number
hand luggage
boarding card
air ticket
departure hall
luggage label
flight attendant
information desk
seat belt
6 Short responses
a iv
c v
e ii
g viii
bi
d iii
f vi
h vii
UN IT 23 Travelling
1 In transit
Refer to the audioscript on page 140.
2 The Simple Present for the
future (possible answers)
a ends
b opens
c arrives
d finishes
e leaves
f changes
g start
3 Periods of tim e
(possible answers)
a We're going to be quarter of an
hour (15 minutes) late,
b We're going to be ten minutes
late.
c We're going to be an hour and a

half (one and a half hours; one
hour 30 minutes) late,
d It's going to be two hours late,
e We're going to be thirty minutes
(half an hour) early.
4 Possessive -s
a Have you got yesterday's
Japanese newspapers?
b Have you got this week's
timetable?
c Have you got tomorrow's flight
times?
d Have you got Tuesday's copy of
The Times?
e Have you got last week's list of
sales figures?
Note
have you got? = do you have?
U N IT 24 Arriving and meeting

contacts
1 Meeting someone at the airport
a IS
b 53
c E
d El
e E
2 Past Continuous tense
a were you doing
b was having
c were telling
d were you doing
e was visiting
f was raining
g was snowing
Notes
couldn't = could not
3C = three degrees centigrade
3 Past Continuous vs. Simple Past
a He was living in a first class hotel,
b He wasn't doing any work,
c He wasn't selling anything,
d He was eating and drinking too
much.
e I checked his expense account,
f It was enormous.
Answers 129
g What did you do?

h I sacked him.
Note
wasn't = was not
4 Weather vocabulary
(possible answers)
It was very cold when I left Moscow.
It was foggy last night.
There was snow in Berlin.
It's freezing!
The sun was shining when we left
Buenos Aires.
The weather was very warm.
The plane was delayed because of
fog.
The weather will be cloudy but dry.
It's quite windy.
I think it's going to be hot.
Notes
it's = it is
quite windy = windy but not very
windy
5 shall for suggestions
a Shall we go home?
b Shall I open the window?
c Shall we have a cup of coffee?
d Shall I/we buy one?
e Shall we take a taxi?
f Shall we upgrade them?
g Shall I/we call the waitress?
h Shall we take the lift?
Notes
a break = a short rest
don't = do not
6 Updating a programme
Programme: Thursday
8.30 Visit to DMB (suppliers)
12.00 Free
15.00 Visit to Reef Laboratories
20.00 Dinner at the Olympic Hotel
with Todd Small
U N IT 25 Gifts and saying thank you

1 Gifts and thanks
a This is for you.
b Thank you very much,
c I really enjoyed
d look forward
130 ANSWERS
e inviting me
f Let me take
g inviting me
h look forward
Notes
i there's = there is; I'll = I will
ii Birmingham = large city in
central England
2 so/neither (nor)
a So do I.
b So do I.
c Neither (Nor) have I.
d Neither (Nor) do I.
e So do I.
f So am I.
g So do I.
h Neither (Nor) do I.
3 Short responses
a vii
b
c ix
d
ex
f
g viii
h
i vi
j
v
ii
i
iii
iv
4 Verb + -ing (possible answers)

Thank you for organising
everything.
Many thanks for looking after us.
We really enjoyed meeting your
team.
I very much appreciated having
your input.
We look forward to seeing you
again.
My boss loves travelling on business.
My boss doesn't like writing reports.
My assistant likes dealing with
people.
My assistant doesn't like doing the
filing.
My boss is not good at filling in
expense claims.
My assistant is good at planning and
organising.
5 Thanks for a gift
(possible answers)
subject: Thanks
Dear
Thank you for the wonderful gift. It
was greatly appreciated by everyone
at this end. I very much enjoyed

having you here. It was useful to
have your input - particularly to the
MXD project. Please don't forget to
send us the new specification.
We hope you had a good flight back.
We look forward to seeing you again
soon.
Please say 'hello' to Mary.
Kind regards
Note:
input = contribution
6 Thanks for hospitality
(possible answers)
Dear Dimitri
Thank you for looking after us when
we were in Rome. We very much
appreciated your kindness and
hospitality.
I felt we made good progress. It
was good to meet your team, and to
see how things work at your end.
Let me know how ULK respond. I
will send you a copy of my report
when it is ready.
Again many thanks.
Best regards
Ivana
U N IT 26 Checking facilities and

information
1 Asking about facilities
Available Available
Not
now later available
Conference
phone
IT Support
Meeting
room
Copying
Use of a
stapler
Staff
security
pass
t/
/
/
/
/
2 which, what, etc.

b
a What
c Which
d
f
e Who
h
g What
i What
Notes
that's = that is
haven't = have not
there's = there is
O ther eq u ip m en t
Which
What
Which
Which
3 Requests
a Could you call Boris for me?
b Could you deliver a sample for/to
Anna?
c Could you give this to Igor for
me?
d Could you do something for
Max?
e Could you check the facilities for
us?
f Could you do some photocopying
for the Service Manager?
g Could you talk to Jane for me?
h Could you get some coffee for the
visitors?
4 Facilities
a Is there someone
b Is there a room
c Is there a video camera
d Is there a fax machine
e Is there somewhere
f Is there a beamer
5 borrow and lend
a borrow
b
c use
d
e use/borrow f
g lend
h
Notes
I'll = I will
lend
use/borrow
use/borrow
borrow
6 Office equipment
Project
team
le ad e r
Th e basics
Calculator
Hole punch
Mouse mat
Scissors
Staplers
Post-it holder
Sticky tape holder
/
/
/
You
Beamer/Projector
/
Conference phone
/
Copier
/
Desktop computer
/ x4
Flipchart
Fax machine
/
Laptop docking station
Printer
/
Scanner
Screen
Shredder
S
Video camera
Whiteboard
U N IT 27 Shopping
1 Buying presents
a-d-f
b-c-e
2 might/may (possible answers)
a might/may - better
b might/may-worse
c might/may - more expensive
d might/may-faster
e might/may - more comfortable
f might/may - more interesting
g may/might - better
h may/might - better
Note
let's = let us
3 Shopping and payment
a accept
b receipt
d sale
c size
f try
e sign
g fitting room h fit
i suit
Notes
don't = do not
doesn't = does not
4 Ages and lengths
a A four year-old daughter,
b A forty-nine year-old father,
c A twenty-six year-old colleague,
d A thirty-seven year-old boss,
e A fifteen-minute phone call,
f A ten-day business trip,
g A two-year contract,
h A twenty-minute taxi ride.
U N IT 2 8 Your colleagues
1 Giving personal details

(possible answers)
a I don't think so.
b I think so.
c I think so.
d I don't think so.
e I don't think so.
f I don't think so.
Describing people
a She's an attractive woman with
long brown hair.
b He's a tall man wearing a grey
jacket.
c She's a short woman wearing a
red dress.
d She's a blonde woman with
glasses.
e He's a bald man with a beard.
f She's a middle-aged woman with
grey hair.
g He's a fat man with curly hair.
Notes: She's = She is; He's got =
he has got; She's got = She has got
Dialogue
a Which
b short
c with
d hair
e been
f for
h married
g ago
i don't
Notes
don't = do not
he's got = he has got
he's been = he has been
he's new = he is new
4 Past tenses
a How7long has he been in his job
(for)?
b When did she go to college?
c How long have you been here
(for)?
d When did he join the
department?
e How long has she been with the
company (for)?
Note
I've = I have
Answers 131
U N IT 29 Your office building

1 Directions in a building
a way
b wrong
c Which
d where
e above
f down to
g out of
h at the end of
i on
2 far, a long way, etc.
(possible answers)
a far/far
b far
c a long way
d far
e a long way/far f a long way/far
g alongway/far h far/a long way
Notes
Addis Ababa is the capital of
Ethiopia. Cape Town is the capital of
South Africa. Nairobi is the capital of
Kenya. Kinshasa is the capital of the
Democratic Republic of the Congo.
Rabat is the capital of Morocco.
Tripoli is the capital of Libya.
3 Indirect/embedded questions
a ... which floor it's on?
b ... if this is the right floor?
c ... when it opens?
d ... how far it is?
e ... where the lift is?
f ... if it's on the left or the right?
g ... if this is the quickest way?
4 Prepositions
a into
c up to
e to
g on
i down to
b
d
f
h
j
through, to
out of
into
back to
across, into
U N IT 30 How things work

1 Trouble shooting
a m
c
b m
g 0
Note
can't = cannot
132 ANSWERS
dm
h m
2 The Simple Passive

a It isn't started like that,
b Is it plugged in here?
c The screen isn't cleaned like that,
d How are the windows opened?
e Are they opened like this?
f The batteries are changed like
this.
g It isn't switched on like that,
h It's shut like this.
Note
isn't = is not
3 Adverbs of frequency
a It doesn't usually stop like that,
b He doesn't often work in the
evening,
c Are they always late?
d Does he ever visit the gym?
e Do you sometimes travel first
class?
f I've never met the MD.
g Have you always been in this
department?
Notes
doesn't = does not
I've = I have
4 Phrasal verbs
a How did you switch it on?
b When did you switch them off?
c How did you turn it on?
d Why did you turn them off?
e Where did you plug it in?
f When did you switch it off?
U N IT 31 Requesting information
1 A sales enquiry
Order form
Product: fabHe.
No. ordered: cêModel no.: FC U-000X
Size: lar&eColour: Mue.
Material: wood
2 Measurements and dimensions
a One point two five metres
b One metre twenty-five
c One and a quarter metres
d Six point five kilos
e
f
g
h
i
Six and a half kilos

One point seven five kilometres
One kilometre seventy-five
One and three-quarter kilometres
One point two metres by thirtyseven point six centimetres
j Seven point one centimetres by
four point eight centimetres by
twelve point six centimetres
3 Adjectives (possible answers)
i a extra large
b green
c metal
d nylon
e terrific
f awful
g expensive
h out of stock
i model (number)
ii a a cheap metal hole punch
b a blue plastic pen
c an awful yellow filing cabinet
d a small green wooden chair
e an extra large blue woollen
shirt
4 Questions (possible answers)
a they available in
b How big is
c is it made of
d what kind of wood
e is there
f Do you have them in
g How much is
h when could you
Notes
melamine = synthetic material used
in making furniture
I'll = I will
get back to you = contact you again
5 Some office furniture
(possible answers)
drawer unit
filing cabinet
meeting table
shelf unit
storage cupboard swivel chair
filing tray
hole punch
rubbish bin
desk lamp
wall planner
wall clock
U N IT 32 Staying in a hotel
1 Booking a hotel room
(possible answers)
subject: Mitropoulis Booking
Dear Sir/Madam
I am writing to confirm the
telephone booking we made earlier
today. The booking is for two double
rooms for next weekend, arriving
Saturday 12 June and departing
Monday 14 June. The booking is in
the name of Mr Mitropoulis.
Kind regards
Tina Patel
Asia Travel
2 Reflexive pronouns
(possible answers)
a No, thanks. I'll post them myself,
b No. He parked it himself,
c No, thanks. She'll clean them
herself,
d No, thanks. We can carry
ourselves,
e No, thank you. I'll wash it myself.
Note
I'll = I will
3 how/what (a); soIsuch
a How
b What
c so
d What
e such
f How
g so
h How, What
4 Filling in a form for someone
(possible answers)
What is your name, please?
How long is your stay?
How many are there in your party?
What is your address?
What is your nationality?
Could you tell me your car
registration number?
Could you give me your passport
number?
Do you know where you are going
next?
Where was it issued?
How do you want to pay?
U N IT 33 Booking conference
facilities
1 Conference arrangements
a Conference Room C for 7 May
b equipment hire
c equipment hire
d tea and coffee
2 Arranging conference facilities
a We're looking for
b is it for
c Between fifteen
d too big
e eleven metres long and seven
metres wide
f From ten to six.
g 850 per day
h include coffee
i extra
Notes
we're = we are
that's = that is
3 too small, not big enough
(possible answers)
a The room isn't big enough. / The
room is too small,
b The room is too big.
c The room is about the right size,
d The room is too big.
e The room is about the right size,
f The room is too small. / The room
isn't big enough.
Note
isn't = is not
U N IT 34 Organising a trip
1 Organising a trip
a Paris.
b Business class return.
c Any time to arrive before twelve
on Thursday.
d At 05.50.
e At 10.50.
f No, Ocean Air.
g Return.
h 850.
c Roma
e Greece
d Eire
f Rossiya
3 24-hour clock (possible answers)

b Global Tours flight GA 708 for
Johannesburg departs at 07.30
(seven thirty) and arrives at 13.15
(thirteen fifteen),
c Skyways International flight ST
309 for Moscow departs at 19.20
(nineteen twenty) and arrives at
12.45 (twelve forty-five),
d Euro Continental flight EK 114
for Cairo leaves at 11.00 (eleven
hundred) hours and arrives at
18.40 (eighteen forty),
e Trans Globe flight TG 588 to
Melbourne departs at 08.20
(eight twenty) and arrives at
22.00 (twenty two hundred)
hours.
f Continental Airways flight
number CA 512 for Bombay
leaves at 13.00 (thirteen
hundred) hours and arrives at
23.50 (twenty-three fifty).
4 when!as soon as + the Simple
Present
a I'll contact you when I have the
details.
b I'll phone you as soon as the
tickets are ready,
c As soon as I have the money, I'll
buy a new car.
d When I know the price, I'll tell
you.
e I'll visit the museum as soon as I
have time,
f When I can speak English, I'll
visit New York.
Notes
I'll = I will
5 would (possible answers)
a Yes, it would. It would be
cheaper.
2 Spelling and pronunciation

a Athinai
b Prague
Answers 133
b No, it wouldn't. It wouldn't be

possible to go by underground,
c No, it wouldn't. It wouldn't be
practical to walk,
d No, I wouldn't. I wouldn't like to
have a chauffeur,
e Yes, I would. I would prefer to
work at home sometimes,
f Yes, I would. I would prefer to get
a lift from a friend.
Notes
i underground (UK) = subway
(US); wouldn't = would not
ii Compare: Walking would take
about an hour. / It would take about
an hour to walk.
6 Comparing plane, train, bus
(possible answers)
A: How much is it by train
B: It's 160 one way, 310 return.
A: Is there a cheaper way?
B: You could go by bus, but it would
be slower.
A: How much is it by bus?
B: 105 return.
A: How long does it take?
B: Thirty-six hours.
A: I'll go by train.
B: OK. I'll call you when I have the
tickets.
U N IT 35 Hiring a car
1 Hiring a car
a [NG]
c m
e 0
g 0
i m
k [N G l
b m
d 0
f 0
h 0
j s
1 E
2 Filling in a form
(possible answers)
What's your name?
What's your address?
What's your telephone number?
What's your licence number?
Who was it issued by?
When does it expire?
What's your date of birth?
What's your occupation?
134 ANSWERS
Have you had any accidents in the

last three years?
Have you had any convictions in the
last five years?
What is your company purchase
order reference?
What is your passport number?
Do you want to pay by credit card,
bu travellers cheque, in cash?
Notes
Tel no. = telephone number;
co = company; Ref = Reference;
Convictions = mistakes punished by
the court; Hire Company = company
hiring out the cart; Hirer = the
person hiring the car
3 seem/sound/look
(possible answers)
b vii
a ii/iii/vi
d i
c iv
e V
f iii/vi
g ii/iii
4 Comparisons w ith like
(possible answers)
a not likeb not like
c like d not like
U N IT 36 Returning home
1 Back from a trip
(possible answers)
a It was hard work but very
interesting,
b Yesterday evening,
c He wanted the sales manager to
come back for the conference,
d He is the boss.
e He had to upgrade to first class to
get a flight,
f She thinks it's too complicated,
g Deliveries take too long,
h Tomorrow morning.
2 I'm afraid so/I'm afraid not
(possible answers)
a I'm afraid not. b I'm afraid so.
d I'm afraid not.
c I'm afraid so.
e I'm afraid not. f I'm afraid so.
g I'm afraid so.
3 Changes, instead
(possible answers)
a He's travelling on Tuesday instead
of Monday,
b He's travelling on 28th May
instead of 27th.
c His flight is leaving at 15.35
instead of 11.15.
d He's sitting in a window seat
instead of an aisle seat,
e His ticket costs 610 instead of
330.
4 more, less
a more
b less
c more
d more
e less
f less
g less
Notes
tax = income tax
pw = per week
5 Vocabulary
change - cancel - postpone
morning - afternoon - evening
boarding card - passport - ticket
salary - tax - expenses
day - week - month
check-in - departure - arrival
single - one way - return
Note
ref. no. = reference number
6 want + object pronoun +
infinitive
a She wants/asked him to
photocopy the report,
b He wants/asked them to come to
the meeting,
c He wants/asked us to cancel the
arrangements,
d She wants/asked you to postpone
the trip.
e They want/asked me to make
some coffee,
f You want/asked me to type this
letter.
g They want/asked her to check if
there are any seats.
Audioscripts
U N IT 1 About you
1 Telephone numbers
733 046 2100
257 08439
01062 8844
236177
06555291
628 35092
2 Dialogues
Dialogue 1
- Excuse me, are you Eddie Yuna from BIT?
- No, I'm not.
- I'm sorry.
- That's OK. My name's Kurt Jarvis. I'm from
Key Trading in Hong Kong. What's your name?
Dialogue 2
- Hi, I'm Tina Awola.
- It's nice to meet you, Tina. Where are you from?
- I work for the International Credit Bank, in Lagos. - What do you do?
- I'm a sales rep. Here's my card. What do you do at the
International Credit Bank?
- I'm in the legal department. I'm a lawyer.
Notes
that's = that is, my name's - my name is
here's = here is
U N IT 2 About your job

1 Listening for key information
Dialogue 1
- Claude Dumas is an accountant, but he works for a law
firm, called Rhodes Associates. It's an American firm,
with European offices in Zurich, Berlin and Monaco.
- Where does Monsieur Dumas work?
- He's an accounts manager at the Monaco office.
Dialogue 2
- Mrs Mila Benedict works for an insurance company
called Saffer Security. It's a multinational company. She
works in Ottawa, where the company has its head
office. She's Canadian.
- What's her position in the company?
- She's assistant head of the legal department. She's

a lawyer.
Notes
Monsieur (French) = Mr
It's = it is
What's - What is
U N IT 3 About where you work

Saying what you do and where you work
I work in an office in the centre of town. I'm the Sales
Manager. Our address is 97 Morton Street - we're on the
fourth floor. We also have a warehouse near the airport.
We don't have a cafeteria and there aren't any restaurants
or cafes in Morton Street, but there are about 15 in River
Street.
Note
don't = do not
2 Cardinal numbers.
20 twenty
1 one
21 twenty-one
2 two
22 twenty-two
3 three
23 twenty-three
4 four
24 twenty-four
5 five
25 twenty-five
6 six
26 twenty-six
7 seven
27 twenty-seven
8 eight
28 twenty-eight
9 nine
29 twenty-nine
10 ten
30 thirty
11 eleven
forty
40
12 twelve
fifty
50
13 thirteen
sixty
60
14 fourteen
seventy
70
15 fifteen
eighty
80
16 sixteen
ninety
90
17 seventeen
100 a hundred
18 eighteen
19 nineteen
3 Ordinal numbers
first, second, third, fourth, fifth, sixth, seventh, eighth,
ninth, tenth
Audioscripts 135
U N IT 4 Your business activities
UN IT 7 Meeting and welcomin
1 Dialogue
- What does your company do?
- We're in the computer business. We import
programmes from the States and Japan.
- Where do you do most of your business?
- About eighty per cent of our business is in
Western Europe.
- Do you do much business in the Middle East?
- No, not much.
- How are things going at the moment?
- Very well. We're selling a new programmes for
managers in medium-sized companies, and it's going
very well.
1 Greetings and introductions

e.g. Speaker 1: Hello, Maria. How are you?
Maria: Oh, hi. I'm very well. How are you?
a Walt Simpson: Mekka, this is Walt Simpson.
Mekka: It's nice to meet you.
Walt Simpson: It's nice to meet you, too.
b Angie Blep: Hello, my name is Angie Blep.
Glen Turno: Welcome to KPG. I'm Glen Turno.
c Speaker 1: Good morning.
Speaker 2: Hello, good morning.
Speaker 1: It's a beautiful day.
d John Ginene: Mr Kuomi, this is John Ginene,
the manager.
Mr Kuomi: How do you do?
John Ginene: How do you do, Mr Kuomi?
e Rob: Hi, I'm Rob.
Jan: Hi, I'm Jan.
Rob: Pleased to meet you, Jan.
f Speaker 1: Hello, I'm back.
Speaker 2: It's nice to see you. How was your flight?
g Speaker 1: Mustafa, come and meet Gerry. Gerry, this
is Mustafa.
Gerry: Hi Mustafa. It's nice to meet you.
h Speaker 1: Good afternoon Pierre.
Pierre: Good afternoon.
Speaker 1: How was your trip to Moscow?
U N IT 5 The location of your company

1 Reading a m ap: compass points
Manchester is about a hundred and sixty miles north-west
of London - that's about two hundred and sixty
kilometres.
Dover is about sixty-five miles south-east of London that's a hundred and five kilometres.
Ipswich is also sixty-five miles away from London, to the
north-east.
Brighton is about sixty miles to the south of London ninety-seven kilometres.
N ote 1 kilometre = 1.609 miles
UN IT 8 The first tw o minutes

U N IT 6 The layout of your company
1 Identifying a building
- What's that place opposite the main gate?
- It's our service centre. Maintenance are on the
first floor.
- Do you have a showroom?
- Yes, that place on the right of the main gate is a
showroom. The one on the left of the gate is the admin
block. And that building past the admin block on the
left is a conference centre.
- Where's your production?
- It's behind that service centre in front of us.
- Oh ... And do you have a car park?
- Yes, it's next to the production building, between the
showroom and Goods Inwards. Goods Inwards and
Stores are in a building just behind the car park.
- Do you test your products on the site?
- Yes, the testing area is down there. Go down there and
it's next to the conference centre.
N ote What's = What is
Speaker 2 has a US accent
136 AUDIOSCRIPTS
1 A chance m eeting in Japan

- How do you like Tokyo?
- I really like it. It's very interesting.
- Is this your first visit to Japan?
- Yes, it is.
- How long are you here for?
- Three days.
- When are you leaving?
- On Tuesday evening.
- Well, nice talking to you. Enjoy your stay.
- Thanks. Nice talking to you too. Bye.
U N IT 9 Partings and thanks

1 Goodbyes and thanks
- Hi John. I have the documents here, but I need
your signature.
- OK.
- Sign here and here, please.
- Right.
- Thanks, I'll post them today, so I'll have an answer

on Monday.
- I'll be in New York on Monday, but I'll call you
from there.
- When are you leaving?
- Tomorrow afternoon.
- Well, have a good flight and thanks for your help.
- You're welcome.
- Don't forget to call me.
- I won't.
- And remember me to your wife.
- I will. Bye.
U N IT 10 Setting up a meeting
1 Two m eetings
Call 1
- Carla, how are you?
- OK. How are you?
- Not bad. Are you OK for the budget meeting on
the 12th?
- When is it?
- At 11.30.
- I'm afraid I can't make it. I'm in Geneva on the 11th
and I won't be back in the office on the 12th till 2.30
or 3.00.
- Is Luke free?
I don't know. I'll ask him.
Call 2
- Is that Mr Galis?
Yes, speaking.
- This is Marilyn Vine. I have a message from
Ben Bradley.
- Right.
- Can you make Friday at three o'clock?
- Is that the sales meeting?
- Yes, Mr Bradley wants to know if you can make it.
- Sure. Where are we meeting?
- In the conference room on the third floor.
- OK, thanks. I'll be there.
Notes
i it's = it is; there's = there is; let's = let us; don't = do not;
I'll = I will
ii Note the use of this!that in phone calls:
- Is that Mr Galis (= Are you ...?)
- This is Marilyn Vine (= I am ...)
UNIT 11 Confirming arrangements

1 Confirm ing tim e and place
C a lll
- Can I help you?
- Yes, I'm calling to check the time of Tuesday's meeting.
- It's at 11.30.
- Do you know where it is yet?
- No, I'm afraid we don't.
- Can you let me know?
- Yes, of course.
Call 2
- Hello.
- I'm phoning about Wednesday's meeting.
- Yes, how can I help you?
- Do you know if it's at ten or eleven yet?
- Yes, it's at ten.
- Thanks, and is it still in Room 317?
- Let me check ...Yes, it is.
- Thank you.
- You're welcome.
UNIT 12 Changing plans

1 why an d because
Dialogue 1
- We have a problem.
- What's that?
- The sales director can't make the meeting on the 16th.
- Why not?
- He'll be in the States.
- Will he be back on the 17th?
- No. He won't be back until the 18th.
- Why don't we meet on the 18th?
- OK, but we can't meet before lunch.
- Why not?
- The conference room won't be free until three o'clock.
- OK, let's meet after three on the 18th.
Dialogue 2
- Can we change the time of next month's finance
meeting?
- When is it?
- It's on the 12th.
- And what's the problem?
- All the meeting rooms are reserved until lunchtime.
- Can we have the meeting in the boardroom?
- No, it isn't free.
- Why don't we meet in my office?
- But there are six people coming to the meeting.
- Oh - well, we'll have to start later.
- I'm afraid I can't make it later. I have a meeting with
Gark International in the afternoon.
- Can you change it?
- I'll have to find out.
Audioscripts 137
Notes
Dialogue 1: what's = what is; can't = cannot; let's = let us.
Dialogue 2: it's = it is; isn't = is not.
U N IT 13 Dealing with the unexpected

1 Cancelling/postponing
a - I'm calling about Tuesday's meeting.
- Is there a problem?
- Yes, I'm afraid there is. The work isn't going to
be ready.
- What's the problem?
- We're having IT problems. Our email isn't working
and we have no connection to the Internet.
b - I'm afraid I'm not going to make Wednesday's
appointment.
- Where are you?
- I'm still in Sao Paulo. There's a security alert - all
flights are cancelled.
c - Could we put off Thursday's meeting?
- I think that would be OK. What's the problem?
- Well, I promised the sales director that I would finish
an analysis of recent sales. But it's taking me a bit
longer than I expected.
- That's fine. Call me when the job is finished, and
we'll re-arrange the meeting.
d - I'm calling to see if we can postpone Friday's
conference call with Delhi.
- What's the problem?
- I'm afraid I've got flu. The doctor has told me to take
a complete break for the rest of the week. So I won't
be back until next Monday.
U N IT 14 Explaining and apologising

1 Explanations and apologies
a - I'm sorry I missed the meeting.
- Don't worry. Is everything OK?
- No - one of our key customers called. There's a
problem with a delivery. I had to sort it out. I'm
really sorry.
- That's OK.
- I tried to call but I didn't have your number in my
address book.
b - I apologise for forgetting our conference call
yesterday.
- Was there a problem?
- Yes - my son has a bad cough so I had to take him to
the doctor.
- Oh dear...
- The doctor sent us to the hospital. I'm afraid I just
forgot. I am sorry.
138 AUDIOSCRIPTS
c -
That's OK - don't worry. How is your son now?

Did you contact Mr Zarh?
No, I'm afraid I didn't.
Oh dear - what happened?
Well, I was very busy, and then I had to take a client
to the airport. I sent him an email but he didn't reply.
Note
sort it out = sort the problem out, solve the problem.
UN IT 15 Making contact by phone

1 Getting through
a - Can I speak to someone in the accounts department,
please?
- One moment, please. You're through now.
b - Could I speak to Bernard Lutz's secretary, please?
- I'm afraid she's on the phone at the moment.
Hold on, please. I'm putting you through now.
c - Is that the sales department?
- No, this is the HR department. I'll connect you to
Sales.
d - Could you put me through to the legal department,
please?
- I'm sorry, there's no one there at the moment.
- That's OK, I'll call back later.
- Just a moment, please. I can connect you now.
Notes
hold on = wait; put through = connect; call back = try
again later or return a call; HR = human resources
U N IT 16 Dealing with incoming calls

1 Dealing w ith calls
Call 1
Caller 1: Good morning, can I speak to Brenda, please?
Sarah: I'm afraid she's in a meeting at the moment.
Caller 1: Do you know when she'll be free?
Sarah: I'm sorry, I don't know when the meeting's going
to finish. Can I ask her to call you?
Call 2
Caller 2: Hello, is Dave there?
Sarah: No, I'm afraid he's out with some customers.
Caller 2: When do you expect him back?
Sarah: At about 3.30.
Call 3
Caller 3: Do you know how I can contact Jane?
Sarah: She's out of the office today. Do you have her
mobile number?
Caller 3: Yes. I tried it. My calls went through to her mail
box. Do you have her email address?
Sarah: It's jane.c@lrc.com
Call 4
Caller 4: Can I speak to Ms Opres, please?
Sarah: I think you are through to the wrong extension.
Caller 4: Could you transfer me?
Sarah: I'm sorry but I'm in a meeting at the moment.
Could you possibly call back in about half an hour?
Note
she'll = she will; she's = she is
U N IT 17 Leaving and taking messages

1 Telephone messages
Call 1
- Can I speak to Andrew?
- I'm afraid he isn't here at the moment. Can I take
a message?
- Thank you. Could you tell him that Jan called.
- Does he have your number?
- I'm on my mobile - the number is 793172.
I'm returning his call.
- Sorry, I didn't catch your name.
- It's Jan, Jan Peto-that's P-E-T-O.
- I'll give him the message.
- Thanks - I'll be in town till about six.
Call 2
- Hello.
- Is that Tania Lantos.
- No, this is Emma Ford speaking. Can I help you?
- Yes, do you know when Tania will be in?
- Well, she should be in later this afternoon. Can I give
her a message?
- Thank you. Could you ask her to call ASK's Controller
on 3245 - as soon as she gets in.
- Yes, of course. Could you give me the number again?
- Yes, it's 3245. OK?
- Yes, I'll ask her to call when she gets in.
- Thanks, bye.
- Bye.
Notes
it's = it is
U N IT 18 Email and telephone problems

1 Problem s
a - Hello, is that Claudia. Hello ...
- Yes, can you hear me?
- You're breaking up. Could you speak up, please?
- My battery is low. I'll call you on a land line. I'll find
a payphone.
b - Is there a problem with your email? I sent you a
message and it bounced back.
- I don't think so.

- Can I check your address. I sent it to
schwenck.j@euronic.de
- No, it's 'schwenckj' - one word. There's no dot
before the j.
- Hello. I'm trying to ring a Madrid number, but it's
always engaged.
- Just a moment. I'll try the number for you. It's
ringing for you now.
- Thank you.
- I'm trying to get through to a Belfast number but
there's no reply.
- What number are you ringing?
- It's Belfast 126.
- I'm afraid the phone is out of order,
- Did you get my email?
- We have a problem with our system at the moment. I
can't access my mailbox.
- When did you send it?
- About an hour ago.
- Imco.
- Oh, hello. Can I speak to Pierre Belon?
- I'm sorry, but we have no Pierre Belon here.
- I'm sorry, I must have the wrong number,
- Did you send that report.
- Yes - 1 sent it about an hour ago. It went OK.
- It's not in my inbox. Could you resend it, please?
- I'll do it now.
U N IT 19 Drinks and snacks

1 Offering drinks and snacks
a - Did you have anything to eat on the plane?
- No, I just had a cup of coffee.
- Well, let me get you something. What about
some sandwiches?
- Thanks. That would be great.
b - So, how do you like your coffee?
- White, no sugar, please.
- Cream? Milk?
- Milk, please.
- And then sandwiches. I think these must be cheese.
These ones are egg, and these are ham.
- Thanks. I'll have one of these,
c - Another cup?
- Yes, please.
- And you must try some of this.
- What is it.
- It's a kind of pastry. Try it.
- Mmm. It's delicious.
Audioscripts 139
d Speaker 1: The two black coffees are for Jope and

Pieter.
Jope: Thanks
Speaker 1: Who is having the white coffee?
Speaker 2: That's for Alan.
Alan: With sugar.
Speaker 1: Sugar is on the table.
Alan: Thanks.
Speaker 1: And who is the tea for?
Speaker 2:1think that's mine - with milk.
Speaker 1: That's right. So, whose is this one?
Speaker 2: It must be yours.
UNIT 2 0
Eating out
1 Booking a table and ordering a meal

Dialogue 1
A: Bistrol 20. Can I help you?
B: Yes. Can I book a table for Thursday night - that's June
30th - in the name of Gachot. That's G-A-C-H-O-T.
A: Yes, of course. For how many people?
B: Just two.
A: And when would you like to come?
B: At 8.30?
A: Can I have your telephone number?
B: Yes, it's 345666.
Dialogue 2
C: Right, what shall we have? The steaks are very good
here and I can recommend the pasta. Would you like
a starter?
B: Yes, I think I'll have the spaghetti.
C: I'll have the mushroom soup. And then what would
you like?
B: I'd like some fish. I'll have the salmon.
C: OK, and I'll have the steak.
W: Good evening. Are you ready to order?
C: Yes, we are. Can we start with the spaghetti and the
mushroom soup. Then the salmon in white wine for
my friend and a steak for me.
W: Thank you, sir. And how would you like your steak?
C: Medium, please.
W: And would you like vegetables or salad?
C: Let's have the vegetables.
W: Thank you, and would you like any wine?
C: Yes, please. Half a bottle of dry white wine and half a
bottle of the house red.
Notes
let's = let us
140 AUDIOSCRIPTS
UNIT 21 Outings and sightseeing

1 A visit to Riga
A: Have you been to Riga before?
B: Yes, but not since 2001. That was many years ago.
A: I suppose things have changed a lot since then.
B: They certainly have. Our business in Latvia has grown
and grown. It's now our biggest market in the Baltic
States. Three years ago, we didn't do any business in
Latvia at all.
A: And have you spent any time in the other states?
B: Yes, I was in Lithuania last year, but we haven't done
much business there yet.
A: Do you have any free time this afternoon?
B: Yes, my last meeting ends at 2.15.
A: Would you like to go for a drive around the city?
B: Thanks - I'd enjoy that very much.
A: Where's your meeting?
B: In my hotel.
A: I'll pick you up at 2.30.
B: I'll see you then.
U N IT 22 Starting a journey
1 Right and wrong (possible answers)
a - Am I in the right queue for the Dallas flight?
- No, this is the check-in for Toronto. I think the Dallas
check-in is over there.
b - Is this the right bus stop for the city terminal?
- No, this is for the main station. Buses for the city
terminal go from outside the Terminal 1 building.
c - Excuse me, am I on the right platform for the
London train?
- No, this is for Manchester. You need Platform 2.
It's just over there.
d - Excuse me, am I in the right place? I'm meeting
someone from Istanbul.
- No, this is the departures hall. You need the arrivals
hall. It's at the other end of the building.
Notes
Dallas is a city in Texas; Toronto is a city in Canada;
Manchester is a city in England.
Several speakers in the exercise have non-standard
accents.
UNIT 2 3
Travelling
1 In transit
A: I think that's my seat belt.
B: I'm sorry. This one must be mine.
A: Are you going to Oslo on business?
B: Yes, I am. I'm going to a conference.

A: Have you been before?
B: Yes, many times.
A: How do you like it?
B: Very much. What about you?
A: Yes, I love Norway.
B: Do you know when they serve lunch?
A: Quite soon, I think.
B: Good. I'm very hungry.
A: So am I.
B: And do you know when we are due in?
A: I think we're due in at 7.30, in five hours.
Notes
i that's = that is
ii Speaker A has a slight US accent. Speaker B has a
non-standard accent.
Dialogue 3
A: Come in. Thank you for coming.
B: Well, thank you for inviting me. These are for you.
I hope you like Belgian chocolates.
A: I love them. Thank you very much. Let me take
your coat.
B: Thank you.
Dialogue 4
A: Thank you very much for inviting me this evening.
I've really enjoyed it.
B: It was our pleasure.
A: And next time you are in Birmingham, you must come
and have dinner with us.
B: Thank you, we'll look forward to that.
Note
Speaker A in Dialogue 4 has a non-standard accent.
U N IT 24 Arriving and meeting contacts
UN IT 26 Checking facilities and information
1 Meeting som eone at the airport

E: Hello, Janet. Good to see you again.
J: And you, Ed. How are you?
E: I'm fine.
J: Did you have a good flight?
E: It was OK, but we were delayed for three-quarters of
an hour. There was a lot of snow on the runway.
J: We were getting worried about you.
E: Well, I'm here now! Where are we going?
J: Shall I take you to your hotel first? After that, we could
have dinner.
E: That's a good idea. I didn't eat very much on the plane.
J: So you must be hungry. My car is in the short-stay car
park - this way.
1 Asking about facilities

a - Is there a conference phone we can use?
- There's one in meeting room four, but I'm not sure
it's available at the moment. I think someone is
using it.
b - Excuse me, this scanner isn't working. There's
something wrong with the reading mechanism.
It's only registering black and white. Who should
I speak to?
- Try calling IT support. They're on 411.
- Thanks.
c - Is there a meeting room on this floor that we
can use?
- There is, but it isn't available till after lunch. Some
people are using it.
- That's fine. Do I have to book it?
- I can do that for you. Who is it for?
- The RNT project team.
d - Could you do something for me? I'm working with
Jareck. He said I should speak to you.
- Sure. How can I help?
- Could you print four copies of this report? It's on
this disc.
- No problem. When do you need it?
- In about half an hour.
- I'll do it now.
e - Excuse me, could I uses your stapler? We're working
in Joanna's office.
- Sure - no problem. Please, bring it back.
f - Excuse me, can I borrow your security pass. I need to
get to the toilets. I've got a day pass, but it won't let
me back in.
U N IT 25 Gifts and saying thank you

1 Gifts and thanks
Dialogue 1
A: This is for you.
B: Thank you very much. It's beautiful, but can I ask what
it is?
A: Yes, of course. It's a corkscrew.
B: It's very unusual. Thank you very much. And now
there's something I would like to give you.
Dialogue 2
A: That was a great match. I really enjoyed it.
B: So did I. You must tell me when you're coming next
time and I'll get some more tickets.
A: Thanks, I'll look forward to that.
B: Can I give you a lift back to your hotel?
A: Thanks.
Audioscripts 141
- Why don't you call security?

- I did, but they said I can't have a staff pass.
U N IT 27 Shopping
1 Buying presents
- Can you help me? I'd like to buy some presents for
my children.
- How old are they?
- Five and eight.
- Boys or girls.
- One boy and one girl.
- What about T-shirts?
- Yes, my daughter would like one of those ... She is the
elder one. What does it say on the front?
- It says T love Moscow'.
- How much are they?
- They are three hundred and twenty roubles.
- Do you have a medium size?
- Yes, we do. What colour would you like?
- I think she would like a yellow one.
- And what would your son like?
- Have you got any toy cars? He loves cars.
- Yes, they are on the shelf behind you.
- Right. How much is the Porsche?
- A hundred and fifty roubles.
- Yes, I think he'll like th a t...
- Shall I gift wrap them for you?
- Yes, please.
- And how would you like to pay?
- By credit card. Do you accept Diners Club?
- Yes, we do. Could you sign here, please? Thank you.
Your card and your receipt.
UN IT 28 Your colleagues
1 Giving personal details
- Which one is your boss?
- He's the middle-aged one, with grey hair.
- What's his position in the company?
- He's the managing director.
- How long has he been with the company?
- About six years, I think. I'm not sure.
- Is he married?
- No, I don't think so. I think he's divorced.
- Has he got any children?
- I don't think so.
- Where does he live?
- I think he lives in a house near the centre.
Note
what's = what is
142 AUDIOSCRIPTS
UN IT 29 Your office building

1 Directions in a building
- Excuse me, is this the right way for the training
department?
- I'm afraid you're on the wrong floor.
- Which floor do I need?
- I'm not sure where it is. I think it's above the
boardroom. Take the lift down to the third floor. When
you come out of the lift, turn left. It's at the end of the
corridor, on the right. Do you have a swipe card?
- No, I'm a visitor.
- Then, you'll have to press the green button. Are they
expecting you?
- Yes, Reception called them. Thanks for your help.
- That's OK. The lift is that way ...
Notes
you're = you are
U N IT 30 How things work

1 Trouble shooting
- Excuse me, do you know how to use this shredder?
- Where are the instructions?
- Here they are.
- What does it say?
- It says that if the machine doesn't work, check that it's
plugged in and switched on.
- Is it plugged in?
- Yes, it is.
- Is it switched on?
- I think so.
- Ah, no, it isn't. Look. Shall I show you?
- Yes, please.
- You switch it on like this. There, it's working.
- Thanks for your help.
U N IT 31 Requesting information
1 A sales enquiry
(on the telephone)
- I have your brochure here, and I'd like to order a table.
- Is there a reference number?
- Yes, it's FC 4000X.
- Right, how can I help you?
- Well, could you tell me how big they are?
- That model is available in three sizes: large, medium
and small. The medium one is out of stock at the
moment.
- How big is the large one?
- It's two point eight metres by ninety-five centimetres.
- What colour is it?
It's available in blue and red.

Have you got it in brown?
Not at the moment. The brown one is out of stock.
I see. Are they made of wood?
At the moment, it's only available in metal or plastic.
The wooden one is out of stock.
- When will you have them in wood?
- Next week.
- OK, I'll order a large wooden one.
- What colour?
- Blue.
- Right, madam.
Note
The customer has a US accent; the sales assistant has a
non-standard accent.
Yes, it's free from the 5th to the 15th.

Right, I'd like to book it for the 7th.
All day?
Yes, please.
Do you supply AV equipment?
Yes, we do.
Is that included in the price?
No, it's extra.
OK - could you confirm this in writing and attach a list
of your charges?
- Yes, of course. Do you need any refreshments?
- Yes - in your quote could you include coffee and tea
and a simple buffet lunch?
- Right...
U N IT 34 Organising a trip
UNIT 32 Staying in a hotel
1 Booking a hotel room
- This is Asia Travel. Have you got four single rooms?
- I'm afraid we only have two single rooms available
tonight.
- It's not for tonight. It's for the weekend.
- This weekend?
- Yes, Saturday the 12th to Monday the 14th of June.
- The single rooms are all booked this weekend.
- What about double rooms?
- Yes, you can have two double rooms - on Saturday and
Sunday night.
- Have they got bathrooms?
- All our rooms have en suite bathrooms.
- Good, can I book them now?
- Yes, what name is i t ,please?
- Asia Travel. The client is Mr Mitropoulis. That's
M-I-T-R-O-P-O-U-L-I-S. We'll send you confirmation.
UNIT 33 Booking conference facilities

1 Conference arrangements
- I need a room for a meeting. It's not a big meeting,
we're expecting seven or eight people.
- Conference Room C would be fine for your meeting.
- How big is it?
- It's 8.5 metres long. When is the meeting?
- On the 4th of next month.
- Oh, I'm afraid Room C isn't available on the 4th.
Conference Room A is available - it's free from the
4th to the 19th of next month, but it's too big.
- How big is it?
- Oh, it's very big. It's 21 metres long.
- Is Room C free on the 7th?
1 Organising a trip
- I'd like a return ticket to Paris.
- Business class or economy?
- Business class.
- When do you want to travel?
- On Thursday. I need to be there before lunch.
- There's an Ocean Air flight. It leaves at 05.50 from
Istanbul Ataturk airport and arrives at Charles De
Gaulle airport at 10.50.
- How much is the ticket going to cost?
- It's 575 one way and 850 return.
- I'd like a return please, with the return details left open.
Will you let me know when you have the ticket?
- This is a e-ticket. You just shown your passport at the
check-in. We'll email you the itinerary as soon as the
booking is confirmed.
U N IT 35 Hiring a car
1 Hiring a car
- I'd like to hire a car.
- What size car do you want?
- I'd like something like a Honda Civic.
- When do you want it?
- This Thursday.
- And how long do you want it for?
- Five days.
- We have a Toyota that might suit you.
- Which model is it?
- It's a Carina XL Estate.
- That sounds OK. How much is it?
- It's $120 per day.
- Does that include insurance?
- It includes insurance, VAT and unlimited mileage.
Audioscripts 143
- That seems reasonable.

- Can you fill in this form then, please?
- Right.
Notes
I'd = I would
then = in that case
VAT = Value-added Tax (UK sales tax)
U N IT 36 Returning home
1 Back from a trip
- Welcome back! How was your irip?
- It was hard work but very interesting.
- When did you get back?
- Yesterday evening. I was booked to fly back on Friday,
but Ivan wanted me to be here for the conference. So, I
flew back yesterday instead. I managed to reschedule.
- Did you have to pay extra?
- Yes, I had to upgrade to first class to get a flight.
- Well. Ivan's the boss ... How was Amelia?
- She's well - she sends you her regards.
- Thanks. What does she think of the new ordering
system? Does she think it will work?
- I'm afraid not. She says it's too complicated. Deliveries
take too long.
- So the problem is delivery times.
- I'm afraid so.
- We need to debrief. When will your report be ready?
- Tomorrow morning.
Note
to debrief = to meet and discuss the information
144 AUDIOSCRIPTS
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E n g lis h f o r
BUSINESS LIFE
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Elementary
C o u rse b o o k 0-462-00755-3
Self S tudy G uide (w ith CD) 0-462-00756-1
Trainer's M anual 0-462-00757-X
A u d io CD 0-462-00758-8
Pre-Intermediate
C o u rse b o o k 0-462-00759-6
S elf S tu d y G uide (w ith CD) 0-46200760-X
Trainer's M anual 0-462-00761-8
A u d io CD 0-462-00762-6
intermediate
C o u rse b o o k 0-462-00763-4
S elf S tu d y G uide (w ith CD) 0-462-00764-2
A u d io CD 0-462-00766-9
Upper Intermediate
C o u rse b o o k 0-462-00767-7
S elf S tu d y G uide (w ith CD) 0-462-00768-5
A u d io CD 0-462-00770-7
U nit 25 Track 49
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U nit 26 Track 51
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U nit 27 Track 53
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U nit 28 Track 55
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U nit 34 Track 67
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U nit 35 Track 69
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u n it 36 Irack 71
Track 72
Acknowledgements
The authors would like to thank the following for
their great help and advice in the preparation of
English for Business Life: Simon Ross, Lucy Brodie,
Jo Barker, Graham Hart and Teresa Miller.
We would also like to thank our business 'students'
from organisations including UPM-Kymmene Oyj,
Metso Paper, BEMIS, Peterson Packaging, Vattenfall,
the International M aritime Organisation, GE Finance,
ABN Amro (Investm ent Bank), Dresdner Kleinwort
Wasserstein (UI<), M atsushita Europe and M arketing
Akademie Hamburg for providing the inspiration and
feedback that underpins English for Business Life.
Finally, the authors would like to thank their families
for their support and forbearance during the writing
process! - Gerry, Ollie and Elly Badger; Helen Glavin
for hours of research; M iranda Glavin for her
invaluable input and support.
M arshall Cavendish Ltd 2005

ian B adger & Pete M enzies 2005 (Text only)
First published 2005 by M arshall C avendish Ltd
M arshall Cavendish is a m e m b e r o f th e Tim es P ublishing G roup
A ll rig hts reserved; no p a rt o f th is p u b lica tio n m ay be reproduced,
sto red in a retrieval system , tra n s m itte d in a n y fo rm , o r by any
m eans, e le ctron ic, m echanical, p h o to co p yin g , recording, or
otherw ise, w ith o u t th e p rio r w ritte n p e rm ission o f th e publishers.
M arshall Cavendish ELT
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Designed by H art M cLeod, C am bridge
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V)S'NESS
w ritten by specialists in business English and communication who have
worked in a range of businesses, countries and cultures. English for Business

Life - Self-study guide focuses on the language you really need in your
business life
Specifically designed to be flexible and easy to use for independent

study and to yield the maximum results for the time you spend studying.
Each unit presents essential phrases supported by clear study notes
and practical exercises. The guide also includes:
An easy to follow language reference section

A glossary of key business-related terms
* An answer key and audioscripts to support the
I
? I
>
practice material.
The full course satisfies the requirements o f

the Common European Framework (CEFA2),
BEC and equivalent global testing authorities.
J Y Y + Marshall Cavendish
Education

English For Business Life Elementary

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M

Gifts and saying thank you

Checking facilities and information

Your office building

How things work

Booking conference facilities

General note on contractions

UNIT 1 About you

UNIT 2 About your job

UNIT 3 About where you work

UNIT 4 Your business activities

UNIT 5 The location of your company

UNIT 6 The layout of your company

Meeting and welcoming

UNIT 8 The first tw o minutes

Partings and thanks

UNIT 10 Setting up a meeting

Dealing with the unexpected

Explaining and apologising

Making contact by phone

Dealing with incoming calls

Leaving and taking messages

Email and telephone problems

Drinks and snacks

Outings and sightseeing

UNIT 24 Arriving and meeting contacts

Recommended study procedure

Work through the Study Notes and refer to the

Some study tips

What do you do?

G ood m orn ing, Mrs Segal.

what is (What's) your first name?

I'm an accou n tan t.

Where are you from?

... an a ccou n tan t

It's nice to meet you.

What's your num ber?

e.g. Is she an . . & & ?

1 Listen and complete these phone num bers.

73...?..... Q... 46...?,.. 100

2 Listen to the dialogues and fill in the gaps.

Read the text, then complete the exchanges.

You: Is Ms Gomme an electrical engineer?

g You: Are you from Fox Construction, Glasgow?

About your job

How do you spell Sarf?

I'm (the) deputy sales director.

W hat do you do? / 1 w ork for ...

I am (I'm) on the sales side.

About your job 7

1 Listen to the recording and fill in the gaps using the

3 Fill in the gaps w ith the or - .

I am o n ..... ............... sales side.

b They work i n .....................Purchasing.

She i s .....................deputy sales director.

d Do you work i n ....................service departm ent?

Object pronouns: me, him, etc.

Do you k n o w ................. (Mrs Levison, the

b You know your Chairman, but does he know

She lik es................... (her colleagues) very m uch.

I don't k n o w .................. (the Finance Director,

e We don't know the new manager, and he doesn't

Does she lik e .................. (your ideas)?