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Table of Contents
1. Introduction 2
2. Aspects of Conflict 3
4. Micro Level 4
4.1 Employee 4
4.2 Management 5
5 Macro Level 6
5.1 Unions
5.2 Government 7
6 Conclusion 9
7 Reference List 10
1 Introduction
Bergman, Stagg and Coulter, 2000). “Employment relations” refers to the relationship
relations and focus on the relationship between management and union that are involved
with collective bargaining, conciliation and arbitration (Tan, 2004, p1). Therefore in this
paper the “micro” and “macro” levels of employment relations, the different perspectives
of each of the parties (employees, management, unions and government) with regard to
the types of open and hidden symptoms of conflicts, the link between conflicts and the
conflicts at each level can be prevent, managed and solved are discussed.
2 Aspects of Conflict
Conflict exists in both employment relations and industrial relations. Conflict can arise
while groups performed its assigned tasks or when people compete for limited resources
(Tan and Torrington, 1998). Organisations are viewed as coalitions of competing interest,
and where conflict is too common and too obviously based on genuinely different
interests, (Chew and Chew, 1996, p.244). Conflicts in both aspects are inevitable.
Open conflict includes expressing feelings through verbal or body language. Open
disagreements and face to face arguments where it is easily seen are termed as an ‘Overt’
or ‘Interpersonal’ conflict.
Hidden conflict is when people try to conceal their annoyance from one another.
Disagreement is not expressed or openly visible to the other individual or group but
indirect actions are expressed to show unhappiness or grievances (Robbins, 2003). This
the senior management. Whispering or “corridor gossips” among the lower management
are symptoms of hidden conflict emerging from the organization. (Guttman, H.M., 2003)
Open conflict is more collective, organised and confrontational which takes place in the
(Deery, Plowman, Walsh and Brown, 2001) and takes place in the more subtle form of
4 Micro Level
4.1Employee
groups of workers, and various levels of authority within the firm. (Roger Bennett,
relationships among employees (Roger Bennett, 1997, p.11). These factors lie right at
the heart of conflict situations causing employees feeling discontented and de-
motivated. Consequently, employees fear turning up for work and thus they either
absent themselves from work or change jobs or in extreme cases, take revenge
through sabotage. Besides poor communications, petty status and wage differentials,
possible. My manager was very happy to see me working so hard and actually praised
what I did actually offended them till my other colleagues start giving me more work
load that is out of my job scope and giving me different reasons for not having lunch
with me. They never voice out their dissatisfaction and when time passes, I just felt so
left out from the group and automatically resigned from the company.
bring it to the surface so that it can be resolved. Negotiation is used to solve open
reaching an agreement (Rose, 2001). Whereas for hidden conflict it could only be
4.2 Management
Among management level, conflict may arise as different levels of people in the
organization will have different interest thus leading to variability among those who
are classified as managers and those who are seen as non-managers. (Tan and
Torrington, 1998). Thus, it is crucial for a manager to understand and practise conflict
management at their organisational level (Robbins, 2003). Manager has to know their
own basic conflict-handling style as each manager has a preferred style for handling
solve their grievances in a more positive and practical manner, rather than articulate
their hidden feelings through negative ways like absenting themselves from work or
quitting their job. In 1988, there is a case that MRT drivers take sick leave in
“protest” over work benefits. This shows that how serious hidden grievances could
5 Macro Level
relationship between the management of a company and the union which represents the
(Tan, 2004)
5.1 Unions
Trade unions are defined as an association of wage earners formed for the purpose of
maintaining and improving the conditions of their working lives (Foo, Chan, Ong, 1991).
effective balance between rights and responsibilities that will promote partnership, not
workers may be represented by the National Trades Union Congress (NTUC) as a general
collective bargaining, as in the case of Singapore Telecom (Chew and Chew, 1996).
working conditions and terms of employment, with a view to reaching agreement (Tan,
2004, p198). It constitutes matters related to salary and conditions of employment. Most
of the matters relating to payment of salary and benefits are specified in the Employment
(Tan, 2004). If collective bargaining fails, they will proceed to conciliate at the Ministry
of Manpower (MOM). It would then be brought to the Industrial Arbitration Court (IAC)
5.2 Government
Strong partnerships based on mutual trust and purpose between the government, union
and management are necessary to establish good employment relationships. Hence, the
Singapore employment relations system models the tripartite GUM model, which through
collective bargaining, teamwork and active dispute settlement, the three social partners is
able to achieve stability in the system (Tan, 2004). Negotiation, collective bargaining,
grievance procedures, arbitration, mediation and conciliation are practiced in the GUM
model. Open and hidden conflict can be clearly shown in the case of Singapore Airlines
(SIA) where unions and government step in. At the beginning when the pilots realised
that they would no longer be getting a fixed high based salary, hidden conflict arise as the
pilots are unhappy about the final decision and disputes arise. When the pilots voiced out
verbally, the issue became an open conflict, as the pilot’s union ALPHA-S was involved
in dealing with SIA management. Due to the seriousness of the SIA case, Senior
Minister, Lee Kuan Yew, stepped in and ensure industrial peace is obtained. Several
employment relation laws such as the Industrial Relations Act, the Employment Act, the
Trade Union Act and the Factory Act are created by the government to solve conflicts
Participants Outcome
Government
Economic Union
Industrial peace
Political Management
Investment growth
Legal Mechanism
Quality of work life
Social Team Work
Competitiveness
Ecological Collective Bargaining
Dispute Settlement Productivity
Labour Market
Process Mutual thrust
Technology
Social justice
Shared Values Tripartism
Consultation
6 Conclusion
In conclusion, although the government, union and management each have their
own divergent goals, a shared understanding of each other’s role in the industrial
relations system is established. The three parties realise the seriousness of having conflict
in the organisation and the importance to achieve economic growth and stability hence
relations and a harmonious settlement of conflict, the ultimate goal of industrial peace
and enhancing the well-being of organisations and their employees is thus achieved.
Reference List
of America
2. Chew Soon Beng and Chew, R. (eds) 1996, Industrial Relations in Singapore
3. Dahliwal, R. and Yaw Yan Chong, 1988, MRT drivers take sick leave in ’protest’
4. Deery, S., Plowman, D., Walsh, J. and Brown, M., 2001, Industrial Relations: A
6. Foo, C. T., Chan, C. H. and Ong, D., 1991, A Primer on Collective Bargaining,
7. Guttman, H. M., 2003, When Goliath Clash, managing executive conflict to build
8. Hollinshead, G., Nicholls, P., and Tailby, S., 1999, Employee Relations, Financial
9. Lee, R. 2004, ‘SM to pilots: Quit at own risk.’ The Straits Times, 6 Jan, p. H5.
10. Robbins, S.P. 2003, Organizational Behavior, 10th Edition, Prentice Hall, USA
11. Robbins, S.P., Bergman, R., Stagg, I. and Coulter, M, 2000, Management, 2nd
12. Roger Bennett, 1997, Employment Relations, Pearson Professional Ltd, Great
Britain
13. Tan Chwee Huat, 2004, Employment Relations in Singapore, 4th Edition. Prentice
Hall, Singapore
14. Tan Chwee Huat and Torrington, D. 1998, Human Resource Management For
15. Werther, W.B., and Davis, JR.K., 1996, Human Resource and Personnel