Nicole L.

Herron
2121 Seasons Pkwy
Norcross, GA. 30093
(770) 837-6289
Nicoleherron31@yahoo.com

CAREER SUMMARY:

• Over three (3) years customer service experience

• Received 100% with a mystery shopper for superior customer service skills
• Functioned in supervisory role in absence of manager
• Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse
range of customers and colleagues
• Type 30+ wpm
• Familiar with Microsoft Office Suite

EXPERIENCE:

IHOP Duluth, GA
Server 8/2009 to 3/2010
• Explained how various menu items were prepared, describing ingredients and cooking methods
• Checked with customers to ensure that they were enjoying their meals and took action to correct any
problems
• Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for
transmittal to kitchen staff

Subway Lilburn, GA
Sandwich artist 3/2009 to 10/2009
• Compiled and balanced cash receipts at the end of the day and shift
• Observed and evaluated workers and work procedures in order to ensure quality standards and service
• Collaborated with other personnel in order to plan menus, serving arrangements, and related details

Target Conyers, GA
Sales floor associate 8/2006 to 10/2006
• Answered customers' questions about merchandise and advised customers on merchandise selection
• Requisitioned merchandise from supplier based on available space, merchandise on hand, customer
demand and advertised specials
• Designed and set up advertising signs and displays of merchandise on shelves, counters and tables to
attract customers and promote sales

EXPERIENCE:
Christian Correspondence Academy Townsend, GA
H.S. Diploma 2007