Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
KAMPFFMEYER
Session: PlenOp
Ulrich KAMPFFMEYER
What is a Document?
When dealing with the subject of electronic archiving and document management, everything
revolves around the document.
The term document has a different meaning in Europe than, for example, in the USA. These
differences have frequently contributed to misunderstandings and confusion. In Germany, for
instance, the term Dokument has a quality which is still strongly connected with paper and
legal processes. People speak of documents in connection with deeds, contracts and business
letters. In the USA, a document is any text created in a data processing system, as exemplified
by the file extension .DOC.
Today electronic documents can contain almost anything: any number or type of files, scanned
faxes, lists, digitalised speech and videos, freeze frames, digital photographs, multimedia
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objects, protocol data and combinations of the above. In principle, a document can be defined
as a file or a definite component of a file, that is stored in a structured or unstructured form in a
data processing system, and is treated at a given point in time as an authentic entity united
both in content and form. The trend in this respect is moving towards document objects which
share indexing, classification, source and display characteristics in the form of metadata. This
view of a document is considerably at odds with that held by an archivist who has always kept
documents in traditional paper or microfilm-based archives.
Because of the possibilities for altering data through EDP systems, great demands are made
on electronic documents. They must accurately reproduce the state, composition, form and
content that they possessed at the moment of their intentional creation. Dynamic links,
automatic updates in documents, changes in contexts, assembly of documents from individual
components, the dependence of formats, run-time environments and other factors all pose
particular difficulties for management systems for this kind of document.
It is important in this connection that documents obtain legal status by means of digital
signatures which would give them the same status as their paper counterparts in the future.
The distribution of electronic documents into all areas of economic and public life would be
greatly aided in this way and there would be more pressure to produce suitable archive and
document management solutions.
1.2.
Document Management
A wide array of implications for the term document management (abbreviated to DMS for
Document Management System) arise from our definition of the term document. This term
now indicates all the document management providers and their solutions. It is no longer
restricted exclusively to electronic archive and document storage systems. Electronic
archiving generally denotes the unalterable permanent storage of data and documents which
can be accessed via index databases. The term document management originally denoted
solutions intended to compensate for the shortcomings of hierarchic file manager programs and
which provided check-in/check-out, version management and attribution of documents for
office communications. These programs are now described as traditional or dynamic (as
opposed to electronic archiving) document management systems or document management in
the narrower sense.
In view of an increasing overlap and integration of the various document management
technologies, document imaging and electronic archiving are said to come under document
management in the broader sense, and e-forms, output management, office
communications/office packages, scanning, groupware or workflow are all included in the term
document management in the narrower sense. The list can even be extended to terms like
multimedia databases, document warehouses and knowledge management. However,
clear delimitation and order are suffering at the hands of the creativity of product and marketing
managers.
1.3.
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Internet
The Internet has exerted considerable pressure on the established DMS providers through the
totally different nature of its software environment, new types of documents and retrieval
strategies. Much like Microsoft, traditional providers have so far been caught napping by this
new trend. Particularly in the field of Customer Relationship Management (CRM) and ecommerce, the market is currently driven by Internet-based solutions. Many of the newly
founded Internet software companies have likewise taken up the subject of workflow and
document management; the necessary functionality has lately been absorbed by the products
of firms which were not previously considered part of the document management sector.
Internet technologies will in the future be the cornerstone in making archives available to a
larger user population.
2.2.
Recentralisation
The majority of document management systems are currently implemented in decentralised
and widely distributed solutions in client/server or Intranet environments. Conventional host
systems are mainly used simply as database servers for referencing documents held
elsewhere. In the future, there will be a significant move towards recentralising document
collections. Extensive archives will be held centrally and made available in many languages to
users throughout the world. As soon as sufficiently fast and reasonably priced line connections
are available, concepts like the complete outsourcing of information acquisition and provision,
pay per view and the supply of central fallback and security solutions will play an important
role in the future.
In particular, companies which are themselves in control of line networks, communications
facilities and computer centres will compete with existing conventional DMS solutions installed
by companies or users. The topic of long term ties with customers is of great interest to all
communication service providers. Both public contents and internal company information will
be provided. Existing approaches such as publishing on demand, information broadcast, digital
mailing and others will be added to this overall strategy.
Thanks to Internet technologies, large quantities of documents can in the future be centrally
administered and made generally accessible.
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2.3.
Convergence of Technologies
One reaction to the pressure of competition, consumer demand and the new technologies is the
broadening of product functionalities. Whereas in the past there were specialised solutions for
list archiving, fax archiving, document management in the narrower sense, workflow, etc., the
features of these products are now merging into one another and additionally, products are
starting to adopt some office communication functions.
On one hand, this is giving rise to further development of existing products. The functionality
of workflow now includes archiving and document management, e-forms are developing into
workflow, workflow has integrated archiving, archives now have multimedia functionalities, etc.
The aim in so doing is to support the whole life cycle of documents, their creation, processing
and the representation of all forms of documents, data and objects. This requires the
consideration of all conceivable checking, onward routing and control functionalities
functions which were previously stand-alone applications, such as fax, e-mail, text data
integration, text block administration, groupware functionalities, etc.
The former separation of disciplines is already a thing of the past. Clear archive solutions for
document retrieval can in the meantime be extended to include communication, distribution,
editing and checking functions.
2.4.
Infrastructure
Document management is losing out on its unique selling points (USPs), the very things which
make it distinctive. Three important trends will serve as examples here:
Integration of document management functionalities in operating systems
Right from the start of its development, the document management field existed on the
premise that it could incorporate difficult texts like faxes into data processing systems or
deal with digital optical storage media, which because of their nature could not tolerate
dynamic magnetic disk orientated operating systems. Many of these functions are already
carried out by operating systems or additional services.
Integration in commercial applications
While standard functions incorporated into operating systems or the back office threaten
only the market for easy solutions, the danger for large scale professional solutions in the
area of traditional document management in the narrower sense and workflow providers
comes from big software providers for operating systems, office and groupware products
and commercial applications. Especially for ERP software systems, this concerns
applications which manage and process crucial financial data.
Database systems
A further challenge stems from providers of databases and specialised search engines.
Today databases are used in the document management field to manage documents in
separate repository or library systems using pointers. These are termed index or reference
databases. One particular argument for the introduction of this architecture was the
frequently very large amount of data and documents to be stored, the scalability of the
servers and the high costs of magnetic disk storage.
Through the integration of document related technologies, use of electronic archives and
document management solutions will become perfectly natural in the future.
2.5.
Knowledge Management
Knowledge management is the new buzz word of the sector, coming somewhere between
vision and marketing promises. The term is used by many providers, not that it necessarily has
solutions to justify the claims of the retrieval of knowledge. Knowledge management is often
regarded as the link between conventional DMS and the new technologies. A basic component
of this is intelligent information development.
Knowledge management is currently still considered too technical; the organisational
component in the introduction of knowledge management solutions is often underestimated.
The process of obtaining, developing and providing knowledge requires co-operation and
acceptance on the part of the user.
In the planning of generally accessible electronic archives and volumes of documents, the
preparation of the information takes on an ever-greater significance.
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2.6.
Intelligent Retrieval
For the retrieval of large quantities of information, it is necessary to choose between two basic
approaches: to create an ordered file system right from the outset or to let an intelligent search
engine sort through unstructured data stocks. There is a whole array of new approaches for
optimum acquisition and structuring of data.
One such approach, just made available on the market, is the newly developed automated
document analysis, retrieval and ordering systems with a great user potential which far
surpasses conventional document management. Comparable approaches can already be
found on the Internet. The further development of databases and recognition software now
also permits the retrieval of picture content. The most important market-driven innovations in
this field can be expected in the next few years.
A complete reversal of the role of humans is in the offing with the introduction of a system of
this type. If humans are no longer necessary for the intelligent gathering of information, if we
are not needed for decision making, many modern job profiles will have to alter dramatically.
This creates worries, which will only be overcome if the new technologies are introduced
gradually. The role of humans in this regard must be redefined.
2.7.
3.1.
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Separate standards for the DRT field, like those for digital optical memories or interfaces, for
example, in the end demonstrate the autonomy of this sector of the market. Without its own
standards and norms it would be just another part of the whole IT landscape.
3.2.
3.3.
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3.4.
Codes of Practice
Codes of Best Practice are a quicker way (or, depending on ones point of view, a lengthy
process of going through committees and legislation) of creating explicit rules on the use of
new technologies. In the document management field some such codes already exist, for
instance in the USA in the form of AIIM Technical Reports, in the UK under the British
Standards Institution, in Germany, Switzerland and other countries in the shape of regulations
issued by associations. Meanwhile, a five volume joint European project based on the English
Code of Practice on archiving is being prepared, which will cover all questions dealing with the
secure transmission of documents and unfalsifiable archiving.
Such Codes of Best Practice should shortly be made available with support from EU
committees to all interested users and providers. Because of the fast pace of technological
development, lawmakers cannot react quickly enough or must create laws so general and noncommittal that the problems of transposal would remain. In view of the potential for abuse in
the digital world, legal safeguards for users and providers of document management solutions
must be created as quickly as possible.
The DLM-Forum has taken an initial step in this direction with its Guidelines on Best Practices
for Using Electronic Information. This approach must, however, be made much more concrete
for comprehensible and testable regulations to result. Guidelines are required on the question
of the compulsory nature or worthiness of archiving for different documents, on technical
requirements for uniform metadata, standard interfaces and standard formats and on the use
and security of information. The European Community must set itself this challenge if it wants
to make its various archives accessible to the general public.
3.5.
Digital Signatures
One step towards improving legal safeguards is the introduction of digital signatures. With
regard to document management, however, there are a host of unresolved problems: the digital
signature is assigned to a natural person, processes which automatically create or edit
documents cannot have signatures, documents which have already been archived would be
provided after a search as copies (the signature will be missing here); digital signatures say
nothing about when a document was sent, received or read (there is no electronic outgoing post
record or postmark).
In Europe, there are three standards of digital signature. The high end solution with high
security and an assured process of certification is the system of signatures that has been
introduced in Germany through the SigG (Signaturgesetz, or Signature Law). The advanced
signature processes of the Signature Directive are at an intermediary level of security and at
the bottom end of the scale are the simple electronic signatures of the EU Directive. Along with
these are many other processes with good security, but which dont conform to the EU
Directive. These are processes with signs to identify people, like Pretty Good Privacy (PGP),
to identify credit cards, like the banking standard Secure Electronic Transaction (SET) or to
identify computers, like Secure Sockets Layer (SSL).
The UNCITRAL standard is an attempt by the international Chamber of Commerce and
commercial law committees of the United Nations to formulate an international standard. The
UNCITRAL Model Law deals with the demands on digital signatures in connection with the
powers of proof of electronic messages in a court of law. An electronic data message can be
used in evidence when the manner in which the message was created, stored and sent is
known, the integrity of the message remains and the sender can be identified. Through the
regulations of the UN Business Law Commission of November 1998 a minimum safety
standard for electronic communication was established. These regulations principally concern
questions of the proving of digital signatures as authentic, the technology of certification and
the assignment of liability in relationships between users, service providers and authorities
responsible for certification. The legal basis for the use of digital signatures in communications
with international partners in global networks is thereby established in principle.
Different solutions are available with regard to digital signatures. However, the legislation in
Europe still varies from country to country. We should not forget when talking about European
harmonisation, however, that the subject is dealt with very differently in the USA and that
through the all-powerful American operating systems and office product providers, we in
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Europe might suddenly be affected by completely different solutions on the Internet or
preinstalled on PCs which the current legal position does not allow for.
3.6.
E-Commerce
Digitally signed files are increasingly achieving the quality of an original, they are attaining
legal effectiveness. Thus contracts can be concluded, orders placed and other business done
without resorting to paper.
The digital document therefore represents a critical breakthrough for document management.
It opens up new groups of users and it creates new demands for storage and administration of
these documents. Past restrictions, where a scanned fax or the reconstruction from data of an
electronically created letter only represented an image of an actual original, are being
overcome by digitally signed documents which are authentic originals in themselves.
Conventional processes like EDI are being superseded or taken over by the Internet.
As soon as the remaining legal and technical uncertainties have been overcome, the digitally
signed document will become the cornerstone of e-commerce via the Internet. Through this,
numerous areas of application for document management will come into being.
E-Commerce can also have great significance for the opening of archives, notably when it
leaves their use and the distribution of their content up to commercial users. Multimedia
Clearance Rights Systems are only one dimension of the current problem.
4.
NEW GROUPS OF USERS
The development of programs is basically determined by market demand. At the moment, one
typically thinks of the term document management in the context of commercial solutions in
business enterprises. This technology has, however, already reached the PCs of workers at
home via virtual workplaces. Document management with all its variations on organisation,
retrieval and exchange of documents is being democratised. Document management
functions will enhance the standard Internet communication media with technologies for
checking and providing large quantities of information.
It is unlikely though, that the majority of new users will get to know these functions as
autonomous document management or workflow tools. The functionality will be hidden to a
much greater extent in new types of applications capable of organising the workflow from the
empty fridge to the traders special offer.
4.1.
4.2.
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is now becoming increasingly popular in European companies: employees stay at home one
day a week and work from there. Even authorities benefit from this practice, inasmuch as they
can prepare information and forms for citizens over the Internet and can receive applications
and letters back.
This style of distributed or Intranet-based solutions lays down new challenges for the DRT
sector. Memory-intensive information has to be distributed, quantities of processed material
monitored, workflows further processed offline and the results consolidated in the master
system. Most traditional providers still concentrate on the professional user, who works with
this kind of system on a LAN within the business. Larger scale solutions for virtual
organisations are still very rare.
The next stage will be the virtual archive, in which the physical location of the systems, the
documents and the supervisors no longer have a role to play. Up to this point, archives have
generally been tied to a location and their contents guarded like a treasure chest by archivists.
In the future, this information will be used on a digital and more widespread basis and archivists
will no longer be tied to a particular location. New forms of co-operation must be found and
supported by standardised solutions.
4.3.
4.4.
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recognisable as stand-alone DMS products. Through this, private users are also becoming
more and more familiar with the range of opportunities open to them for accessing external
information stocks.
Even when it is not yet evident today whether and to what degree the general public are
interested in poking around in electronic archives of administrations or authorities, in
museums the trend is already unmistakable. CD publications on exhibits and increasing online
research opportunities are now standard fare in most of Europes leading museums.
5.
OUTLOOK
As has become apparent, the DRT field is changing considerably. Familiar product categories
will cease to exist in the future. Document management will become subordinate basic
technology and infrastructure.
Even the demands of users are changing. Specialised stand-alone solutions will no longer be
required, instead their integration into the existing IT landscape will be needed. Document
management will become common property and lose its autonomy.
Last but not least, the user population will change. In the future, document management will
step outside of the limited world of business and administration and reach entirely new groups
of users.
5.1.
5.2.
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5.3.
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