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Consolidation
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Currently all customers will have their data stored in a primary and
secondary datacenter known as paired datacenters
What are the six steps of the high availability failover process whic
h are invoked by the ServiceNow cloud platform?
Release Cycle
- Hot x
- Patch Release
- Feature Release
Hot Fix
Patch Release
Feature Release
StartNow Methodology
StartNow Phases
Benets of StartNow
Plan
Discover
Prepare
Deploy
Operate
Transform
Plan (StartNow)
Discover (StartNow)
Prepare (StartNow)
Deploy (StartNow)
Project Denition
Project team setup
Kicko meeting
Sys Admin training
Requirements Workshop
Data requirements & KPIs
Integration requirements
Document requirements as stories
Operate (StartNow)
Project Plan
Scrum
is a deployment methodology
4 Levels:
- Products -> Releases -> Sprint -> Stories
RIDAC
What is required?
How is it done?
Wo does what?
When will things happen?
1. What is required?
2. How is it done?
Engagement Manager
Technical Consultant
Business Process consultant
Integration Consultant
Cloud Infrastructure
Engagement Manager
Technical Consultant
Integration Consultant
Cloud Infrastructure
Executive Sponsorship
IT Manager/Director
Project Manager/Scrum Master
System Administrator
Business Process Owner
Product Owner
Executive Sponsorship
IT Manager/Director
System Administrator
- Hands on
- Tailors the application to business requirements
Product Owner
Coordinated between the Engagement Manager and the customer's key stakeholders
- Introduction
- Discuss basic roles and responsibilities
- Initiate VPN and LDAP discussion
Coordinated between the sales team that sold the solution and the
customers kex stakeholders
- Meet with key stakeholders
- Introduce yourself and possibly team
- Get the right people involved early
- Dene type of teployment (agile vs. waterfall)
- Understand high-level requirements
What is a story?
- Awaiting info
- Ready for testing (work is complete and needs verication)
- Testing (usually conducted by customer)
- Complete (Work is veried and complete)
- Cancelled (team decides not to pursue the story)
- testing failed
Form elds
Business rules
Client Scripts
Related Lists
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