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Introduction
Conflict is an essential feature of human interaction. It is
present in social situations that range from stranger-tostranger to interpersonal relationships to intergroup
settings.
Conflict Dynamic
Substantive disagreements
disagreements, differences of opinions, divergent
interpretations, struggles for control, and multiple
perspectives (Geist, 1995)
Emotional reaction
Emotionally restrained
- hide/mask overt emotional expression
Hammers Study
- 106 items were developed to test:
- 54 items- direct/indirect strategies
- 52 items- emotionally expressive/emotionally
restrained
A model of ICS
- Four basic,
cross-cultural
conflict
resolution
styles
Discussion Style
- When disagreements occur:
- emphasizes a verbally direct approach
- emotionally restrained manner
Engagement Style
- When disagreements occur:
- emphasizes a verbally direct approach
- emotionally expressive manner
Accommodation Style
- When disagreements occur:
- emphasizes a verbally indirect approach
- emotionally restrained manner
Dynamic Style
- When disagreements occur:
- emphasizes a verbally indirect approach
- emotionally expressive manner
Questions
- Do you belong more towards a certain style of conflict
resolution (ie. discussion, engagement, accommodation or
dynamic)? Do you think that has something to do with your
cultural upbringing?
- When interacting with another type of conflict style, does it
typically make you aggravated or annoyed? Can you think of
a specific example? Did you have to accommodate for the
other persons style?
- In the context of a classroom, do you think using the ICS 4dimensional model would be beneficial? Why or why not?