Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Assertiveness in the
Workplace
Jared Hansen
Confidence
Definition:
A trust or belief in ones own powers or abilities
Belief that one will act in the right, proper, or effective
way
Assertiveness
Form of communication
(Michel, 2008)
Assertiveness cont.
(Michel, 2008)
Perfectionism
Worry or fear of failure
(Yang, Kim, Park, & Yang, 2014)
Student Approach
Internal
CBT
Thought awareness
Rational thinking
Self-compassion
Mindfulness-based attention training
Mundane task focusing
Meditation
(Centre for Clinical Interventions, n.d.)
Assertive communication
I statements
Ask question
(Holland, Middleton & UYS, 2012; Michel, 2008)
Supervisor Approach
Provide positive experiences and small successes
A Supervisory Model
(Christ, 2007)
Delegate
Accepts self-direction
Asks for input
Support
Coach
Direct
Conclusion
People also fail to apply what they have
learned, or do so only half-heartedly, if they
distrust their ability to do it successfully.
(Bandura, 2000, p. 126)
References
Bandura, A. (2000). Cultivate self-efficacy for personal and organizational
effectiveness. In E. A. Locke (Ed.), Handbook of Principles of Organizational
Behavior (p. 129). Oxford, UK: Blackwell
References
Hecimovich, M. D., & Volet, S. E. (2009). Importance of building confidence
in patient communication and clinical skills among chiropractic
students. The Journal of Chiropractic Education, 23(2), 151.
Holland, K., Middleton, L., & Uys, L. (2012). The sources of professional
confidence in occupational therapy students. South African Journal of
Occupational Therapy, 42(3), 19-25.
Michel, F. (2008). Assert Yourself. Perth, Western Australia: Centre for Clinical
Interventions.
Yang, Y. O., Kim, M., Park, K. Y., & Yang, J. H. (2014). Factors influencing the
confidence in core clinical skills among hospital nurses. International Journal
of Nursing Practice, 21(6), 831-838.