KellyChambers

Professional
Experience

Technical Operations Director

Information Technology
Jackson College, Jackson, MI
11/14-present
Provide leadership for the operation and strategic vision of the Enterprise Technologies
team within Information Technology. Routinely work with departments to ensure that
appropriate operational needs are understood and met with technology solutions.
Establish and implement policies and procedures that promote the effective use of
technology in support of the college mission. Develop project plans, track milestones,
and communicate project statuses with sponsors. Coordinate work schedules and
leaves of absence for personnel.
Database and Internet Systems Coordinator
Information Technology
Jackson College, Jackson, MI
04/05-11/14
Primary responsibilities included account, database, domain, server and web
administration, daily work request management, and project lead for enterprise
applications and services. Provided second level customer service and support.
Assisted with process mapping, improvement, and documentation initiatives.
Network and Software Technician
Information Technology
Jackson Community College, Jackson, MI
05/01-04/05
Primary responsibilities included supporting senior engineers and software specialists
with troubleshooting, installations and physical networks. Provided first level support
within the Solution Center. Assisted with technical trainings for faculty and staff.
Computer Technician
Geek Squad
Best Buy Store # 476, Jackson, MI
07/01-01/06
A solutions expert assisting customers with finding the complete solution that works for
them. Providing in-house repairs on a variety of products from computers, cameras,
audio/visual, and gaming equipment.
Technician
Information Technology
Northwest Community Schools, Jackson, MI
12/97-8/99 & 12/00-05/01
Primary responsibilities included software and hardware troubleshooting, classroom
deployment and reloading of workstations. Provided technical trainings for teachers,
staff, and administration.

Technology
Proficiency

Microsoft Windows 2003/2008 Server

Microsoft SQL 2005/2008/2012 Server
Microsoft IIS 7/8 Server
Microsoft Visual Studio 2005/2008
Microsoft Exchange Server 2010
Office 365 Administration
Apache Tomcat 6/7
User Management Resource Administrator
Ellucian Colleague ERP
FrontRange Solution Heat Service and Support
Cherwell Service Management
Perceptive Software ImageNow
Business Objects
Blackbaud Raisers Edge

Professional
Development

Crystal Reports 9.0 2004

Customizing Microsoft SharePoint Products and Technologies 2003 (#2014) 2004
Designing HEAT Reports with Crystal Reports 9 2004
Designing, Planning, Implementing and Managing a SharePoint Portal Server 2003
Infrastructure (#2012) 2004
ImageNow System Administration 2006
Implementing a Microsoft SQL Server 2005 Database (#2779) 2007
Introduction to Visual Basic .NET Programming with Microsoft .NET (#2559) 2007
Maintaining a Microsoft SQL Server 2005 Database (#2780) 2007
Effective Time Management 2008
Cherwell Software Administration 2010
Configuring and Troubleshooting Windows Server 2008 Active Directory Domain
Servers (#6425B) 2010
Updating Your Network Infrastructure and Active Directory Technology Skills to
Windows Server 2008 (#6116C) 2010
Updating Your Windows Server 2008 Technology Skills to Windows Server 2008 R2
(#10159A) - 2010
Maintaining a Microsoft SQL Server 2008 Database (#6231B) 2011
Automating Administration with Windows PowerShell 2.0 (#10325A) 2012
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 SP2
(#10135B) 2012
Configuring and Administering Microsoft SharePoint 2010 (#10174) 2012
Configuring and Troubleshooting Internet Information Services in Windows Server 2008
(#6427) 2012
Introduction to Web Development with Microsoft Visual Studio 2010 (#10267) 2012
Microsoft Windows PowerShell v2 For Administrators (#50414) 2012
Writing Queries Using Microsoft SQL Server 2008 T-SQL (#2778A) 2012

Education

Eastern Michigan University

Bachelor of Science in Technology Management
Graduated, Summa Cum Laude
Jackson Community College
Associate of Applied Science Multimedia Web Design
Graduated, High Honors

Honors

JCC Flying High Customer Service Award

Deans List, Jackson Community College
President Recognition for e-Services Project
Technology Learning Workshops Certificate of Appreciation