Business Communication Essentials

Business communication
1. Communication is ____of facts ideas opinions by two or more persons.

A. exchange
B. foreign exchange
C. control
D. none of the above
ANSWER: A
2. ________ channel of communication called the grapevine.
A. formal
B. informal
C. horizontal
ANSWER: B
3. The downward communication flow from ___
A. a subordinate to a superior
B. subordinate to a subordinate
C. a superior to a superior
D. a superior to a subordinate
ANSWER: D
4. written communication includes
A. reports and forms
B. interviews
C. film
D. none
ANSWER: A
5. Normal salutation in chairmans speech will be ____
A. ladies and gentlement
B. dear sir
C. respected sir
D. madam
ANSWER: A
6. Internal communication is a communication between ____
A. banker and customer
http://172.16.2.20/printqp.php?heading=I B.Com(IT)[2015-2018], Semeste...
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B. superiors and subordinate

C. salesman and buyer
D. insurance company and its customer
ANSWER: B
7. If each line in the inside address is started after leaving a small gap it is known as
A. block form
B. correct form
C. indented form
D. address form
ANSWER: C
8. The inside address should be written

A. below the salutation
B. above the heading
C. above the salutation
D. above the date
ANSWER: C
9. Pictures slides films fall under
A. body languages
B. audio-visual communication
C. reporting
D. visual communiction
ANSWER: B
10. Salutation
A. comes above inside address
B. begins at left hand margin of the letter
C. comes at the end of the letter
ANSWER: B
11. A memo is an example for
A. internal communication
B. external communication
C. lateral communication
D. none of these
ANSWER: A
12. Communication means ______information, feeling and thoughts, with others.
A. to receive
B. exchange of
C. conveying
D. all the above
ANSWER: B
13. Horizontal communication flows through __________
A. face-to-face discussion.
B. telephonic talk.
C. periodical meeting.
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D. all the above.

ANSWER: D
14. Face-to-face communication means __________
A. visual communication
B. direct conversation
C. oral communication.
ANSWER: B
15. Physical Barriers to communication are __________
A. time and distance
B. interpretation of words
C. denotations
D. connotations.
ANSWER: A
16. __________ is the process of arriving at agreement through consultation
A. Consensus
B. Horizontal
C. Vertical
D. None
ANSWER: A
17. All the media available can be broadly classified into __________groups.
A. two
B. three
C. four
D. five
ANSWER: D
18. Audio-Visual communication is most suitable for mass__________ and mass
__________
A. publicity & education.
B. policies & political
C. save & store.
D. none.
ANSWER: A
19. __________ communication is the most popular means of transmitting message.
A. Written
B. Oral
C. Visual
D. Face-to-face
ANSWER: B
20. The usual forms of greetings used for unmarried women __________
A. Mr.
B. Mrs.
C. Madam.
D. Miss
ANSWER: D
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21. On the __________ it is possible to get immediate feedback

A. letter
B. telephone
C. e-mail
D. none
ANSWER: B
22. Which of the following is correct?
A. On my address.
B. To my address
C. In my address
D. None of the above.
ANSWER: B
23. Margin to a letter is like __________
A. frame of a picture.
B. evidence for the communication.
C. engine to a machine
D. none of the above.
ANSWER: A
24. Conciseness means __________
A. brevity.
B. courtesy.
C. coherence.
D. convincing.
ANSWER: B
25. Date of the letter shall be placed in the __________ hand corner of a letter
A. left
B. right
C. both (1 & 2)
D. Any where in a letter
ANSWER: C
26. Good punctuation will not involve __________
A. rereading.
B. ambiguity.
C. both.1 and 2
D. misunderstanding
ANSWER: C
27. A group discussion of a real life situation with in a training environment is _________
A. discussion.
B. listening.
C. case study method
D. All of the above
ANSWER: C
28. Subscription of a letter __________
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A. contains principal message.

B. contains name and address of the receiver.
C. contains name and address of the sender.
ANSWER: B
29. Complementary close or subscription always be __________ with salutation.
A. different
B. consistent
C. opposite
ANSWER: B
30. The possibility of misunderstanding at any step __________
A. brain drain.
B. output.
C. channel.
D. none.
ANSWER: A
31. The information the receiver gets is called __________
A. message.
B. output.
C. input.
D. none.
ANSWER: A
32. Information about its products is __________ information.
A. external
B. internal
C. planning
D. none
ANSWER: A
33. __________ is the essential aspect of communication.
A. Enclosure
B. Letter
C. Telephone
D. Feedback
ANSWER: D
34. Communication is the __________ of business.
A. backbone
B. life blood
C. nervous system
D. both (1) & (2)
ANSWER: D
35. The aim of __________should be the organizations betterment.
A. order
B. warning
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C. suggestion
D. none
ANSWER: B
36. Warning can be __________
A. general or specific.
B. specific.
C. particular.
D. none.
ANSWER: A
37. For conciseness__________
A. only relevant facts.
B. no repetition
C. no verbosity.
D. all the above
ANSWER: D
38. _________implies respect for the readers point of view
A. Consideration
B. Order
C. Courtesy
D. None
ANSWER: A
39. For Consideration __________
A. adopt the you-attitude in your message
B. avoid gender bias
C. emphasize positive, pleasant facts
D. all the above
ANSWER: D
40. Correctness implies __________
A. giving correct facts
B. at an appropriate time
C. in a suitable
D. all the above
ANSWER: D
41. ________ are welcome for it is not obligatory to accept them
A. Suggestion
B. Order
C. Courtesy
D. None
ANSWER: A
42. __________Communication is unsuitable for lengthy message
A. Oral
B. Written
C. Vertical
D. None
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ANSWER: A
43. Communication is something so simple and difficult that we can never put it in
simple words says
__________
A. T.S.Matthews
B. Peter.F.Drucker
C. Newman
D. None
ANSWER: A
44. __________ Communication is the most popular means of transmitting message
A. Written
B. Oral
C. Visual
D. Face-to-face
ANSWER: D
45. As soon as your certified letter reaches the ____ you will be notified
A. recipient
B. margin
C. logo
D. salutation
ANSWER: A
46. ________ is a more powerful agent of persuasion and control
A. Speaker
B. Receiver
C. Speech
D. None
ANSWER: A
47. __________ is quite often a physical barrier to communication
A. Noise
B. Interpretation of words
C. By passed instruction
D. All of the above
ANSWER: A
48. ______ refers to the special language of a trade
A. Jargon
B. Expression
C. Colloquialism
D. None of the above
ANSWER: A
49. The envelope indicated that there was ___ but in fact there was only a letter inside
A. an enclosure
B. a sender
C. salutation
D. an indent
ANSWER: A
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50. Employees should encourage giving _________

A. information
B. guidelines.
C. suggestion.
D. order.
ANSWER: C
51. In block text format it is not need to ____ each paragraph
A. indent
B. punctuation
C. margin
D. transition
ANSWER: A
52. The letter of acknowledgement _________
A. provides a record
B. shows courtesy
C. avoids misunderstanding
D. serves all the above purposes
ANSWER: D
53. The reimbursement of expenses is generally made by the _________
A. principal.
B. agent
C. subordinate
ANSWER: C
54. The complimentary closing is ____
A. optional
B. placed one line below the last line of the body
C. positioned at the writers discretion
D. placed two lines below the last line of the body
ANSWER: C
55. Communication network in any organization is _________
A. internal and external
B. verbal and written.
C. oral and non-verbal
D. feedback
ANSWER: A
56. The most modern letter style is
A. modified block
B. full block
C. simplified
D. block
ANSWER: C
57. Which letter style uses open punctuation and is too informal to use in a medical office
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A. modified block
B. simplified
C. full block
D. block
ANSWER: B
58. Colours also have a _________ effect.
A. psychological
B. physiological
C. sociological
D. none
ANSWER: A
59. Blue colour refers ________
A. sincerity.
B. traditional.
C. danger.
D. none
ANSWER: A
60. Gray colour refers _______

A. confidence and wisdom
B. cheerfulness and vigour
C. life and coolness
D. none
ANSWER: A
61. Bold colour in a report implies _______
A. emphasis.
B. attention
C. power
ANSWER: A
62. When the words spoken or written in the communication are not understood by the
receiver in the same
sense it was sent by the sender, it is called _______ barrier.
A. semantic barrier
B. physical barrier
C. socio psychological
ANSWER: A
63. A business letter written on fifteenth day in the month of January 2004 may be dated
like this _______
A. 15.01.2004.
B. January 15th 2004
C. 15.01.04
ANSWER: B
64. Listening helps to make _______ effective
A. communication
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B. oral communication
C. both a and b
ANSWER: A
65. The official record of the proceeding of a meeting is known as _______
A. agenda.
B. minutes
C. prospectus
D. report
ANSWER: B
66. The participants of a board meeting are _______
A. member
B. directors.
C. member and directors
D. outsiders
ANSWER: A
67. Editing involves checking a document for factual accuracy, logical flow, consiseness
and ____
A. spelling
B. format errors
C. clarity and tone
D. grammar
ANSWER: B
68. Minutes of resolutions is only resolutions _______
A. recorded
B. development.
C. decision-making
ANSWER: A
69. A report is a basic management tool used in _______
A. personality development.
B. decision making
C. individual development
ANSWER: B
70. Press reports refers to _______
A. reports in newspapers
B. reports through letters
C. oral communication
ANSWER: A
71. An informal report is usually in the form of a ______ communication
A. person to person
B. prescribed form
C. regular intervals
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ANSWER: A
72. A concise and accurate record of the proceedings at a meeting is called as _______
A. resolution.
B. minutes.
C. invoice.
D. agenda
ANSWER: B
73. List of items of business to be considered at a meeting is called as _______
A. agenda.
B. dividend.
C. prospectus.
D. reports.
ANSWER: A
74. An Agenda prepared in connection with _______
A. meeting.
B. business tours
C. exhibition.
D. none of these
ANSWER: A
75. Minutes of a meeting are usually prepared by _______
A. secretary
B. chairman.
C. shareholder
D. none of these.
ANSWER: A
76. _______is a communication which contains the decision of the higher authority of the
organization.
A. Amendment
B. Resolution
C. Debate
ANSWER: A
77. _______reports are related to a single occasion or situation
A. Special
B. Periodic
C. Informal
D. None
ANSWER: A
78. A collection letter is associate with ___
A. debtors
B. creditors
C. company
D. customers
ANSWER: A
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79. The minute books are the ______book of the company.

A. Subsidiary
B. Statutory
C. Obligatory
D. Secondary
ANSWER: B
80. The e-mail video conferencing etc some of the ______ based media of
communication
A. computer
B. traditional
C. science
D. rules
ANSWER: A
81. ______and testimonials are important because they express the opinion of others the
applicants
suitability for a position.
A. References
B. Qualification
C. Service certificate
ANSWER: A
82. Brevity in a report leads to ______
A. Short meaningful report.
B. long report
C. report with flamboyant language.
ANSWER: A
83. Statutory Report is ___
A. an informal report.
B. not having legal sanction
C. always a statistical report.
ANSWER: D
84. A report prepared and presented according to the form and procedure laid down law is
called a ______
A. law report
B. procedure report.
C. company report
D. statutory report.
ANSWER: D
85. Organization Theory is written by ______
A. William Scott.
B. Newman and summer
C. Matthews.
D. None.
ANSWER: A
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86. Reporting is an example of ______communication

A. written communication
B. oral communication
C. visual communication
ANSWER: A
87. A circular is a form of ______
A. oral communication
B. face-to-face communication
C. group communication.
D. none of these.
ANSWER: D
88. Dunning letters are also called ______
A. collection letters
B. letter of credit.
C. compliant letters.
D. none of these.
ANSWER: A
89. C.I.F. means ______
A. Cost Indent and Freight
B. Cost Insurance and Fare
C. Cost Insurance and Freight
D. None of the above.
ANSWER: B
90. A substantial amount of trading involves ______
A. credit.
B. cash.
C. direct selling.
D. e-mail.
ANSWER: B
91. For a buyer making enquiries is the ______
A. first stage
B. second stage
C. third stage
D. none of the above.
ANSWER: A
92. Circular letter is meant for ______
A. mass communication.
B. personal communication
C. secret communication
ANSWER: D
93. Formatting data and ______ errors can occur when preparing a document.
A. content
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B. mechanical
C. language
D. technical
ANSWER: B
94. One of the following directly relates to provision of credit ______
A. current account
B. savings account
C. recurring deposit
D. discounting bills
ANSWER: D
95. The exit communication takes place when an employee ______ the organization.
A. enter into
B. learning from
C. both. (1 & 2)
D. leaves
ANSWER: D
96. Clearance sales refer to ______

A. sale of pure chemicals
B. sale of detergents
C. sale of food products
D. All of the above
ANSWER: D
97. Testimonial refers to ______
A. conduct certificate.
B. test marks
C. course certificate
ANSWER: A
98. The possibility of misunderstanding at any step takes place in ______
A. feed back
B. response.
C. brain drain.
D. dilution
ANSWER: C
99. ______ means giving a particular bias to the reality
A. Abstracting
B. Slanting
C. Inferring
D. Information
ANSWER: B
100. Internal communication is necessary because ______
A. business activities are easy.
B. business has grown in size.
C. government needs certain information.
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D. employees expects some information.

ANSWER: B
101. Unsolicited communication is a ______
A. physical barrier
B. semantic barrier
C. social barrier
D. socio-psychological barrier
ANSWER: D
102. Part of the message is lost in transmission is ______
A. poor retention
B. inattentiveness.
C. faulty transmission
D. emotions.
ANSWER: C
103. ______ stands for mental health
A. Morale
B. Motivation
C. Co-operation
D. Coordination
ANSWER: A
104. ______ is a very conscious process of communication
A. Warning
B. Order
C. Action
D. Education
ANSWER: A
105. The effort to influence the attitudes, feeling or beliefs is ______
A. instruction.
B. persuasion
C. suggestion
D. motivation.
ANSWER: B
106. CWO stands for ______
A. cash with offer
B. cash with order
C. cash with option
D. cash with opinion
ANSWER: B
107. Business letter must possess the quality of ____________
A. coherence
B. incompleteness
C. faultiness
D. jargons.
ANSWER: A
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108. The effective business letter must be ______

A. sender oriented
B. reader oriented
C. company oriented
D. business oriented
ANSWER: B
109. ______means the right use of putting in points or stops in writing.
A. Exclamation
B. Semi colon
C. Comma
D. Full stop
ANSWER: D
110. A report as per law and procedure is called ______
A. formal report
B. statutory report.
C. non statutory report
D. informal report
ANSWER: B

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Business communication

1. Communication is ____of facts ideas opinions by two or more persons.

B. superiors and subordinate

8. The inside address should be written

D. all the above.

21. On the __________ it is possible to get immediate feedback

A. contains principal message.

50. Employees should encourage giving _________

60. Gray colour refers _______

D. none of the above

79. The minute books are the ______book of the company.

86. Reporting is an example of ______communication

96. Clearance sales refer to ______

D. employees expects some information.

108. The effective business letter must be ______

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