Alex Kiernan

E-Mail: alexkiernan14@gmail.com

Objective
Currently studying to obtain a Master of Science in Human Resource Development at the University of Houston.
Seeking full-time opportunities to build upon knowledge developed throughout the program and current work
experience.

Experience
Mobilelink USA
Training Coordinator

09/2015 - present

Apply the ADDIE model to design and develop learning and development opportunities

Support employees through creation of a variety of resources, including training manuals, reference material,
and other technical writing

Facilitate semi-monthly Train the Trainer webinars for store and territory managers

Work one-on-one with SMEs to discuss and obtain content for trainings, extrapolate erroneous information
and assess pertinent information to be included in modules

Leading the development of succession planning initiative

Develop and distribute weekly training completion reports for store managers, territory managers, vice
presidents, and managing director based on information in Mindflash

Add new hires to Mindflash, send login information, track completion rate of required modules, and serve as
point of contact for troubleshooting

Instructional Design Intern

03/2015 09/2015

Apply ADDIE model to build e-learning courses using Articulate Storyline 2 with a focus on sales and
policies for sales representatives and management

Work one-on-one with SMEs to discuss and obtain content for trainings, extrapolate erroneous information
and assess pertinent information to be included in modules

Leading the development of succession training webinars as well as Train the Trainer webinars for new
managers

Researched and recommended new LMS to upper management, currently leading transition to new LMS,
Mindflash

Develop and distribute weekly training completion reports for territory managers based on information in
Mindflash

Add new hires to Mindflash, send login information, track completion rate of required modules, and serve as
point of contact for troubleshooting

AT&T Mobility

05/2012 03/2015

Retail Sales Consultant

As Lead Representative provide new-hires with additional in-store training and also serve as support when
managers are unavailable

Create training guides for new-hires to use as a study reference for plans and services

Develop personalized solutions for customers based on their specific needs

Engage in problem solving and troubleshooting strategies when issues arise for customers

Educate customers on devices, plans, and services

Consistently achieve top marks in customer satisfaction

Set personal goals to surpass monthly targets established by management

Awarded Silver Summit Award for finishing top 10% in the nation for Q1 2014

Firat Educational Solutions

Page 2

10/2011 05/2012

Tutor
Reviewed areas in which student needed improvement

Met with student to assist with his/her homework, projects, essays, or test preparation

Provided moral support as student worked to meet his/her goals

Assessed and kept track of each students development

Communicated with parents regarding their students progress and/or challenges

Dessert Gallery Bakery and Caf

10/2010 09/2011

Front of House Clerk

Assisted in training new employees

Helped store surpass monthly sales goals

Education
University of Houston

01/2013 - present

Candidate for M.S. in Human Resources Development, GPA 3.953. Expected to graduate May 2016.
Relevant coursework
Methods of Adult Learning Provided an overview of adult learning concepts, theories, and strategies as applied
in Human Resource Development initiatives.
Instructional Design for Training and Development During a semester-long team project applied the
instructional design process to a performance problem in an H&R Block branch struggling to sell a specific
product. Developed a training plan and material to improve employee sales and achieve expected goals.
Design and Management of E-learning Also a semester-long team project, applied the instructional design
process to build a respiratory protection course for Pacific Drilling using Articulate Storyline 2. This is a
mandatory course to be taken by new-hires working on oilrigs in multiple locations worldwide.
University of Houston

08/2007 12/2010

B.S. in Psychology, Minor in Sociology, magna cum laude, GPA 3.415

Skills
Excellent written and verbal skills. Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
Advanced skills in Articulate Storyline 2. Fluent in Spanish.