EMPATHETIC

LEADERSHIP
Ashley Daniels
Siena Heights University
LDR 630

EMPATHY
What is Empathy?
Ability to share someone else's feelings
1990s Emotion in the Workplace
Bounded Emotionality Communication scholars, Dennis Mumby and Linda Putnam
(1992), asked us to begin looking at emotional life as a central focus of organizational
research and to consider the ways in which paying attention to emotion might lead to
new ways of understanding in the workplace.
How important is it?
Why is it important?
Connection
Communication
Job Performance

JOB PERFORMANCE
Positive correlation
Burnout
Stress

Networking
Barriers
Open Doors

CONNECTION
Stakeholders
Businesssuccess depends on empathetic leaders who are able to adapt,
build on the strengths around them, and relate to their environment
(Boyers, 2013).
https://www.youtube.com/watch?v=1Evwgu369Jw

COMMUNICATION
Two-way communication
Active listening
Not just sympathetic

WRAP IT UP
Empathy
Meet people where they are at
You will be a better leader, a better follower, and most important, a better
friend.
When businesses fail, it is often because leaders have stopped focusing
on understanding their environment intimately and instead stay insulated
in their own operations (Boyers, 2013).

REFERENCES
Bar-On, R., & Parker, J. D. A. (2000). The handbook of emotional intelligence. San
Francisco, CA: Jossey-Bass Inc.
Boyers, J. (2013, May 30). Why empathy is the force that moves business forward
[Web log post]. Retrieved from: http://www.forbes.com/sites/ashoka/2013/05/30/whyempathy-is-the-force-that-moves-business-forward/#11ec6f3d8fb8
Fowler, C. (2014, January 20). Why empathy is your most important skill [Web log
post]. Retrieved from: http://lifehacker.com/why-empathy-is-your-most-importantskill-and-how-to-pr-1505011685
Miller, K. (2015). Organizational communication: Approaches and processes.
Cengage Learning: Stamford, CT.
Mumby, D.K. & Putnam, L. L. (1992). The politics of emotion: a feminist reading of
bounded rationality. Academy of Management Review, (7), 465-486.