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Documenti di Professioni
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Acknowledgement
At the very beginning I would like to express my deepest gratitude to the Almighty God for
giving me the strength and the composure to finish the task within scheduled time.
I would like to express my gratitude and indebtedness to my respected supervisor Ms. Naznin
Sultana Chaity, Lecturer, School of Business, Ahsanullah University of Science and
Technology from the core of my heart for her kind support, guidance, supervision,
instructions and advice that motivating me to do this report.
I am also thankful to Mr. Md. Sirajul Haque(Assistant General Manager), Janata Bank
Limited, Kawran Bazar Corporate Branch for giving me the opportunity to conduct my
internship. I am also grateful to B. K. Kar (Senior Executive Officer) and Subrata Roy
(Executive Officer) of this branch who helped me a lot to complete my internship report by
providing various financial data of the bank.
Finally, I would also like to thank to the authority of Ahsanullah University of science and
Technology, for their kind co-operation.
Page | 1
Executive Summary
The economic development of a country depends largely on the activities of commercial
Banks. Especially a country like Bangladesh, our agricultural, industrial and economic
developments are very much depending on smooth operation of Banks. So we must ensure
the efficient and effective performance of this sector.
Janata Bank Ltd is one of the largest commercial Bank of Bangladesh. The main objective of
the Bank is to provide all of banking services at the doorsteps of the people. The Bank also
participates in various social and development programs and takes part in implementation of
various policies and promises made by the Government.
The bank plays a pioneering role in handling foreign exchange transactions. With wide
network of branches at home and abroad, the bank maintains the largest volume of exportimport business including homebound remittances. For this reason, Foreign Exchange of the
Bank is very much essential.
This internship report is aimed at providing a comprehensive picture to the areas of Foreign
Exchange Activities of Janata Bank Limited and a pinpoint analysis of the operations and
performances of the bank, also recommending for possible solution of problems. The report
is based on primary and secondary data from different sources. In this report I have tried to
show the contribution of JBLs earnings regarding export, import and remittance.
The report contains of the followings parts: Introduction of the Report, Profile of the
Organization, Operational Procedure of the Foreign Exchange Division, Activities of Letter
of Credit, Import Section, Export section, Remittance Section, Findings & Analysis,
Recommendation and conclusion.
Page | 2
Table of Contents
Serial No. Contents
Letter of Transmittal
Acknowledgement
Executive Summary
List of Acronyms
Foreign Exchange
Meaning of Foreign Exchange
Necessity of Foreign Exchange
Activities of Foreign Exchange Division
Regulation for Foreign Exchange Division
How Foreign Exchange is being Controlled
Foreign Exchange Performance of JBL
Risk Management of Foreign Exchange Operation
Page No.
i
1
2
7
8-15
9
9
9
10
15
11-21
12
12
13
14
14
16
17
17
18
19
20
20
21
22-27
23
23
23
24
24
25
25
27
28-33
29
29
30
31
31
32
33
Page | 3
Meaning of Import
Import Department
Import Policy
Import Procedures
Import Mechanism
Types of Import
Goods are not Importable
Import Financing
Documents Receipt and Scrutiny
Graphical Presentation and Discussion of Import
Meaning of Export
Export Department
Documents used in Export
Registration for the Exporter
Formalities and procedures of export L/C
Export Financing
Graphical Presentation and Discussion of Export
Meaning of Remittance
Foreign Remittance
Remittance Services in Janata Bank limited
Types of Remittance
Remittance market in Bangladesh
Problems /Roadblocks in Current Remittance Process
Help Desk Related to Foreign Remittance Problem
Steps Taken for Remittance Process Improvement
Graphical Presentation and Discussion of Foreign
Remittance
SWOT Analysis
Comparison and Performance evaluation of Janata Bank
Limited
Comparison of profit performance of Janata, Agrani and
Rupali Bank Ltd:
Total Income, Expenditure and Profit Performance of
JBL, Kawran Bazar Corporate Branch
Import Performance of JBL Compare to National Import
Foreign Remittance Performance of JBL Compare to
National Foreign Remittance
Shortcomings of JBL from my Viewpoint
Recommendation
Conclusion
Reference
Appendix
Ahsanullah University of Science & Technology
34-41
35
35
35
36
36
36
37
37
38
39
42-53
43
43
43
45
45
46
51
54-62
55
55
55
56
58
59
59
59
60
63-74
64
66
66
68
70
72
74
75-79
76
79
80
Page | 4
List of Figure
Serial No.
Contents
Page No.
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7
Figure 8
Figure 9
Figure 10
57
58
Figure 11
SWOT Analysis
64
Types of Remittance
14
16
17
20
24
29
30
56
List of Table
Serial No.
Table 1
Table 2
Table 3
Contents
Corporate Profile of Janata Bank Limited
Number of Branches
Five years Comparative Financial and Operational
performance
Page No.
14
18
19
List of Graph
Serial No.
Graph 1
Contents
Foreign Exchange Performance of JBL
Graph 2
39
51
60
Graph 3
Graph 4
Graph 5
Graph 6
Graph 7
Graph 8
Graph 9
Page No.
26
40
41
52
53
61
Page | 5
Graph 10
Graph 11
Graph 12
Graph 13
Graph 14
Graph 15
Graph 16
Graph 17
Graph 18
Corporate Branch
Growth of Foreign Remittance in Percentage (%) of JBL,
Kawran Bazar Corporate Branch.
Comparison of profit performance of the Janata, Agrani
and Rupali Bank Ltd.
profit percentage from 2009-2010 of the Janata, Agrani
and Rupali Bank Ltd.
Total Income, Expenditure and Profit Performance of JBL,
Kawran Bazar Corporate Branch
Growth of Profit Percentage (%) of JBL, Kawran Bazar
Corporate Branch.
Import Performance of JBL Compare to National Import
Contribution Percentage of JBL in National Import
Contribution of JBL in National Foreign Remittance
Contribution Percentage of JBL in National Foreign
Remittance
62
66
67
68
69
70
71
72
73
Page | 6
List of Acronyms
AD
AGM
ATM
BB
CAMELS
Authorized Dealer
Assistant General Manager
Automated Teller Machine
Bangladesh Bank
C- Capital Adequacy
A- Asset Quality
M- Management
E- Earnings
L- Liquidity
S- Sensitivity to Market Risk
CCI&E
CIF
C&F
CSR
DD
FER
FOB
GATT
GDP
HRM
ICC
ICMAB
IME
IRC
JBL
L/C
L/CAF
LIM
LTR
MT
MIS
NCB
PAD
PO
PRC
RMG
SEO
SWIFT
TC
TIN
TT
UCPDC
UN
WTO
Page | 7
Chapter 1
Introduction of the Report
Page | 8
Face-to-face conversation with the respective officers and staffs of the Branch.
Informal conversation with the clients.
Practical work exposures from the different desks in the bank.
Relevant file study as provided by the concerned officers.
Page | 9
Page | 10
Chapter 2
Profile of the Organization
Page | 11
Page | 12
Page | 13
General
function
Development
function
Representative
function
Service function
Collecting deposit ,
Lending loan ,
Honouring cheque ,
Creation of medium
of exchange,
Discounting bills,
Money transfer etc.
Transaction of
foreign currencies,
information sharing,
Consulting and
others service
functions.
Chairman
CEO &
Director
Legal Status
Date of Incorporation
21 May, 2007
Registered Address
Authorized Capital
Tk.20000 million
Paid up Capital
Tk.5000 million
Shareholding Pattern
Domestic Network
Numbers of Branch-868
Numbers of Divisional Office-08
Numbers of Area Office-15
Numbers of Regional Office-29
Page | 14
Overseas Network
Phone
Fax
88-02-9564644, 9560869
md@janatabank-bd.com
Website
www.janatabank-bd.com
Swift Code
JANB BD DH
Page | 15
Chairman
Managing Director
General Manager
Manager
Executive Officer
Support Stuff
Figure 2: Management Organogram of Jnanta Bank Ltd.
Page | 16
Asstt.General
Manager
Manager
Asstt.
Executive
Officer
Support Stuff
Senior
Executive
Officer
Senior
Executive
Officer
Executive
Officer
Executive
Officer
Executive
Officer
Asstt.
Executive
Officer
Asstt.
Executive
Officer
Asstt.
Executive
Officer
Support Stuff
Support Stuff
Support Stuff
Asstt.
Executive
Officer
Support Stuff
Support Stuff
Page | 17
Term Loan
Trade Finance
Import Finance
Export Finance
SME Financing
Micro Credit
Agriculture & Rural Credit
Consumer Credit
Home loan
Loan for Merchant Banking
E-Service
ATM Operation
Debit Card Operation
Salary Card
Branches in Bangladesh
Rural Branches
Urban Branches
Overseas Branches
Total Branches
486
382
4
872
Page | 18
Name
Local Office
Corporate -1 Branches
Corporate -2 Branches
Overseas Branches
Grade - 1 Branches
Grade - 2 Branches
Grade - 3 Branches
Grade - 4 Branches
Total
No
1
12
41
4
204
209
294
107
872
2006
2007
2008
2009
2010
Authorized Capital
Paid up Capital
Reserve Fund
Deposits
Advance
Investment
Revenue
Cost
Operating Profit
Provisions for
Loan/Assets
8000
2595
1727
182947
138493
24785
16272
12059
4213
10707
8000
2595
3224
198636
121200
55862
18522
13559
4963
11698
8000
2595
4183
221336
144678
57824
20922
13919
7003
9051
20000
5000
8207
246175
166359
72533
24074
15496
8578
8748
20000
5000
10224
286567
225732
57514
30614
18577
12037
8975
Net Profit
Export
Import
Total Number of
Employees
--70897
128809
14772
1681
71855
84065
13860
3145
85418
129413
13379
2982
88653
118525
13122
4907
118515
183744
12826
1198
1198
1202
1208
1215
848
848
849
851
872
No.of foreign
Correspondent
No. of Branches
(including 4 Overseas
Br.)
Page | 19
7%
7%
25%
Health
Knowledge building
16%
Disaster mitigation
Education
25%
20%
Culture
Page | 20
Page | 21
Chapter 3
Foreign Exchange Division
Page | 22
Page | 23
Page | 24
Page | 25
Year
2009
118525
88653
56190
Import
Export
Foreign Remittance
2010
183744
118515
52640
Figure in million
160000
140000
120000
100000
80000
60000
40000
20000
0
Import
2009
118525
2010
183744
Export
88653
118515
Foreign Remittance
56190
52640
Page | 26
Page | 27
Chapter 4
Activities of Letter of credit (L/C)
Page | 28
Letter of Credit
Revocable L/C
Irrevocable L/C
Page | 29
Advising
Bank
(5) Freight
forwarder
presents
documents to
bank payment
(3) Advises
exporter of L/C
(1) Application
Exporter
(7) Payment
Issuing Bank
(2) L/C
(8) Importers
accounting is
debited (or
financed) and
documents are
release.
Importer
Page | 30
Page | 31
500. The following is the basic set of steps used in L/C transaction. Specific L/C transaction
follows somewhat different procedures.
1. After the buyer and seller agree on the terms of sale, the buyer arranges for his bank
to open a L/C in favor of the seller.
2. The buyer issuing bank prepares the L/C, including all of the buyers instructions to
the seller concerning shipment and required documentation.
3. The buyers bank sends the L/C to sellers advising bank.
4. The sellers advising bank forwards the L/C to the seller.
5. The seller carefully reviews all conditions stipulated in the L/C. If the seller can not
comply with any of the provisions, it will asked the buyer to amend the L/C
6. After final terms are agreed upon, the seller ships the goods to the appropriate port or
location.
7. After shipping the goods seller obtains the required documents.
8. The seller presents documents to its advising bank along with a draft for payment.
9. The sellers advising bank reviews the documents. If they are in order, it will forward
them to the buyers issuing bank. If a confirmed L/C, the advising bank will pay the
seller.
10. Once the buyers issuing bank receives and reviews the documents, if either pays if
there are no discrepancies or forwards the documents to the buyer if there are
discrepancies for its review and approval.
Page | 33
Chapter 5
Import Section
Page | 34
Page | 35
Page | 36
1. Commercial Import:
Importer does commercial import only for trading purpose. These products are finished
goods. Such as rice, wheat, soybean oil etc.
2. Industrial import:
Importer does industrial import for industrial use only. These products are raw materials
and capital machinery. Such as; raw cotton, Crude oil etc.
Non-Funded Financing
2.
1. Non-Funded Financing
Letter of Credit constitutes the most important Non-Funded Financing in import trade. There
are a very common form of import financing because they provide a high degree of protection
for both buyer and seller.
2. Post import (funded) Financing
There are major three forms of funded post import financing offered by the banks.
These are given belowa) Payment Against Documents (PAD)
b) Loan Against Imported Merchandise (LIM)
c) Loan Against Trust Receipt (LTR)
Ahsanullah University of Science & Technology
Page | 37
Page | 38
2008
2009
2010
Import
129413
118525
183744
140000
120000
100000
80000
60000
40000
20000
0
Achieved
2008
129413
2009
118525
2010
183744
Page | 39
Year
Target
Achievement
2008
14.49
15.75
2011
90
57.6
80
Figure in million
70
60
50
40
30
20
10
0
2008
2009
2010
2011
Target
14.49
20.7
20
90
Achieved
15.75
22.5
79.5
57.6
Explanation: The graph shows that the amount of achievement against target of Kawran
Bazar Corporate Branch from 2008-2011. In 2008 the achievement was TK.15.75 million
against target TK.14.49 million. In 2009 the achievement was TK.22.5 million against target
TK.20.7 million. In 2010 the achievement was TK.79.5 million against target TK.20.million
and in 2011 the achievement was TK.57.6 million against target TK.90 million.
Page | 40
2011
(-)28%
300%
250%
200%
150%
100%
50%
0%
-50%
Percentage Achieved
2009
43%
2010
253%
2011
-28%
Graph 4: Import Growth Percentage (%) of JBL, Kawran Bazar Corporate Branch.
Explanation: The graph shows the data of import percentage of JBL, Kawran Bazar
Corporate Branch. In 2009, 2010, and 2011 the percentage was respectively 43%, 253%, and
-28%. But here the percentage in 2011 was lower than the previous years, which is bad for
the branch.
Page | 41
Chapter 6
Export Section
Page | 42
Page | 43
Page | 44
Page | 45
Realization of proceeds:
This is the period when the issuing bank has realized the payment.
Reporting to the Bangladesh bank:
As per instruction by Bangladesh Bank the bank has to report to respective
department of Bangladesh bank by mentioning latest payment.
Issue to proceeds realization certificate (PRC):
Bank has to issue precede realization certificate of export LC to the supplier / exporter
for getting cash assistance.
a) Packing Credit:
Packing Credit is any loan or advance granted or any other credit provided by a bank to an
exporter for financing the purchase, processing, manufacturing or packing of goods prior to
Ahsanullah University of Science & Technology
Page | 46
shipment, on the basis of letter of credit opened in his favor or in favor of some other person,
by an overseas buyer or a confirmed and irrevocable order for the export of goods from the
producing country or any other evidence of an order for export from that country having been
placed on the exporter or some other person, unless lodgment of export orders or letter of
credit with the bank has been waived.
Vouchers and accounting treatments are the same normal L/C opening except margin. In this
case, no margin is taken by the bank. After lodgment, maturity date of the import bill is
intimated to foreign bank as per L/C terms.
Page | 47
Post-shipment finance is meant to finance export sales receivable after the date of
shipment of goods to the date of realization of exports proceeds. In cases of deemed
exports, it is extended to finance receivable against supplies made to designated
agencies.
Post -shipment finance can be secured or unsecured. Since the finance is extended
against evidence of export shipment and bank obtains the documents of title of goods,
the finance is normally self-liquidating.
Post-shipment finance can be of short terms or long term, depending on the payment
terms offered by the exporter to the overseas importer.
In case of cash exports, the maximum period allowed for realization of exports proceeds is
six months from the date of shipment. Concessive rate of interest is available for a highest
period of 180 days, opening from the date of surrender of documents. Usually, the documents
need to be submitted within 21days from the date of shipment.
Page | 48
Deemed export: Finance is provided to the supplier of the goods which are
supplied to the designated agencies.
Capital goods and project exports: Finance is sometimes extended in the name of
overseas buyer. The disbursal of money is directly made to the domestic exporter.
However, this arises two major risk factors for the banks:
i. The risk of nonperformance by the exporter, when he is unable to meet his terms
and conditions. In this case, the issuing banks do not honor the letter of credit.
ii. The bank also faces the documentary risk where the issuing bank refuses to honors
its commitment.
Page | 49
anticipating the strengthening of foreign currency. Banks may allow advance against these
collection bills to an exporter with a confessional rates of interest depending upon the transit
period in case of DP Bills.
Page | 50
2008
2009
2010
Export
85418
88653
118515
120000
Figure in million
100000
80000
60000
40000
20000
0
Export
2008
85418
2009
88653
2010
118515
Page | 51
Year
Target
Achievement
2010
30
65.74
2011
60
64
60
Figure in million
50
40
30
20
10
0
Target
Achieved
2008
2009
2010
2011
8.4
12
30
60
18.69
26.7
65.74
64
Explanation: The graph shows that the amount of achievement against target of Kawran
Bazar Corporate Branch from 2008-2011. In 2008 the achievement was TK.18.69 million
against target TK.8.4 million. In 2009 the achievement was TK.26.7 million against target
TK.12 million. In 2010 the achievement was TK.65.74 million against target TK.30.million
and in 2011 the achievement was TK.64 million against target TK.60 million.
Page | 52
160%
140%
120%
100%
80%
60%
40%
20%
0%
-20%
Percentage Achieved
2009
43%
2010
146%
2011
-3%
Graph 7: Export Growth Percentage (%) of JBL, Kawran Bazar Corporate Branch
Explanation: The graph shows the data of export percentage of JBL, Kawran Bazar
Corporate Branch. In 2009, 2010, and 2011 the percentage was respectively 43%, 146%, and
- 3%. But here the percentage in 2011 was lower than the previous years, which is bad for the
branch.
Page | 53
Chapter 7
Remittance Section
Page | 54
Page | 55
Inland
Remittance
Remittance
activities
Foreign
Remittance
Inward
Remittance
Outward
Remittance
Inward
Remittance
Outward
Remittance
Page | 56
Demand
Draft (DD)
Mail Transfer
(MT)
Inward
Remittance
Telegraphic
Transfer (TT)
Payment
Order (PO)
Travelers
Cheque
Page | 57
Demand Draft
(DD)
Mail Transfer
(MT)
Outward
Remittance
Telegraphic
Transfer (TT)
Payment Order
(PO)
Travelers
Cheque
Foreign
currency notes.
Page | 58
Page | 59
2008
2009
2010
Foreign
Remittance
45924
56190
52640
60000
Figure in million
50000
40000
30000
20000
10000
0
Series 1
2008
45924
2002009
56190
2010
52640
Page | 60
Year
Target
Achieved
2009
22.4
26.9
2010
40
45.123
2011
60
65.8
60
Figure in million
50
40
30
20
10
2008
2009
2010
2011
Target
15.68
22.4
40
60
Achieved
18.83
26.9
45.123
65.8
Page | 61
70%
60%
50%
40%
30%
20%
10%
0%
Achievement Percentage
2009
43%
2010
68%
2011
46%
Graph 10: Growth of Foreign Remittance in Percentage (%) of JBL, Kawran Bazar
Corporate Branch.
Explanation: The graph shows the data of foreign remittance percentage of JBL, Kawran
Bazar Corporate Branch. In 2009, 2010, and 2011 the percentage was respectively 43%, 68%,
and 46%.
Page | 62
Chapter 8
Findings and Analysis
Page | 63
Weaknesses:
In Foreign Exchange Division the bank still uses lots of register for maintaining its
foreign exchange transactions. It is time consuming and there are lots of chances for
making mistakes.
Lack of formal promotional activity in this sector.
Foreign exchange operations of JBL are less dynamic.
The important thing is that the bank has no clear strategic plan. The path of the future
should be determined with a strong feasible strategic plan.
Smart Cards are one of the most popular and emerging products in Bangladesh, which
offers customers total financial mobility.
There is no customer complain desk in the Bank. It is not only important part of the
foreign exchange activities but also for other departments of the Bank.
Shortage of trained manpower and logistic support.
It is noted that delay in service is one of the problems faced by the clients.
Opportunities:
The bank will come under complete computerization very soon.
The bank is going to launch new software to run banking transactions faster and
smooth.
The bank tries to cope with the newer trends of foreign exchange as soon as possible.
JBL should approach more attractive facilities with clear go ahead.
Expanding the areas of loan disbursement.
In order to reduce the business risk, JBL has to expand their business portfolio.
Business expansions in the capital market
Online banking should be introduced fluently in all branches to compete with
multinational banks.
JBL should intensify personal banking in order to attract foreign wage earners making
inward remittance through JBL
New investment sector is booming rapidly. JBL should identified those untapped
areas of business and invest in those sector such as Gas plant, ship breaking etc.
Threats:
Upcoming banks.
Overall liquidity crisis in money market.
Frequent fluctuation of domestic currency worth against US Dollar.
The laws and customs related to the foreign exchange are changing very rapidly.
As countrys export is RMG sector depended, reduce in RMG export has affected
foreign exchange department of the Bank.
Political crisis and decaying country image as exporter.
The scenario of International Business is quite dynamic. Newer trends are taking
place time to time. This may create a tension between exporters-importers and the
bankers.
Page | 65
2009
2784.78
1355.52
1668.49
2010
4911.64
3516.77
600.29
Profit Performance
5000
4500
4000
Figure in million
3500
3000
2500
2000
1500
1000
500
0
Janata Bank Ltd
2009
2784.78
2010
4911.64
1355.52
3516.77
1668.49
600.29
Page | 66
Explanation: From the above graph we see that the profit performance of Janata Bank Ltd,
Agrani Bank Ltd and Rupali Bank Ltd. Among the three banks JBL achieved the highest
profit in 2009 & 2010. It is a positive sign for JBL.
Profit percentage
200.00%
150.00%
Percentage
100.00%
50.00%
0.00%
-50.00%
-100.00%
Profit percentage
Agrani Bank
Ltd
159.44%
Explanation: The graph above shows that the profit percentage of the three banks from
2009-2010. The growth of JBL was 76.37%, Agrani Bank Ltd was 159.44% and Rupai Bank
Ltd was - 64.02%. Among them JBL secured second position.
Page | 67
2008
2009
2010
2011
Total Income
Less Total Expenditure
61.46
41.51
87.8
59.3
154.7
131.1
309.7
241.4
Profit
19.95
28.5
23.6
68.3
Figure in million
300
250
200
150
100
50
0
2008
2009
2010
2011
Total Income
61.46
87.8
154.7
309.7
Total Expenditure
41.51
59.3
131.1
241.4
Profit
19.95
28.5
23.6
68.3
Graph 13: Total Income, Expenditure and Profit Performance of JBL, Kawran Bazar
Corporate Branch
Explanation: The graph shows that the total income, expenditure and profit performance of
JBL, Kawran Bazar Corporate Branch from 2008-2011. The branch made profit each and
every year but in 2011 it achieved 68.3 million which is highest among the previous years.
That is the big advancement for Kawran Bazar Corporate Branch.
Ahsanullah University of Science & Technology
Page | 68
8.4.1 Increase or (Decrease) of Profit Percentage (%) of JBL, Kawran Bazar Corporate
Branch.
Increase or (Decrease) of Profit Percentage (%) During
2009
2010
2011
Year
43%
(-)17%
189%
Percentage Achieved
200%
150%
100%
50%
0%
-50%
Achievement Percentage
2009
43%
2010
-17%
2011
189%
Graph 14: Growth of Profit Percentage (%) of JBL, Kawran Bazar Corporate Branch.
Explanation: From the graph we see the data of profit percentage of JBL, Kawran Bazar
Corporate Branch in 2009, 2010, and 2011. The percentage was respectively 43%, -17%, and
189%.
In 2010 the profit percentage of the branch was negative compared to 2009 but in 2011 the
branch came back from the circle of failure and has made a tremendous success.
Page | 69
National Import
Import of JBL
Contribution %
1272210
84065
6.60%
1635050
129413
7.91%
1844000
118525
6.42%
2115000
183744
8.68%
Figure in million
2000000
1500000
1000000
500000
0
National Import
Import of JBL
2007
1272210
2008
1635050
2009
1844000
2010
2115000
84065
129413
118525
183744
Explanation: The graph presents the data of national import as well as import of JBL. In
2007 the national import was TK.1272210 million whereas the import was TK.84065 million.
In 2008 the national import was TK.1635050 million whereas the import was TK.129413
million. In 2009 the national import was TK.1844000 million whereas the import was
TK.118525 million and 2010 the national import was TK.2115000 million whereas the
import was TK.183744 million.
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Contribution Precentage
9.00%
8.00%
7.00%
Percentage
6.00%
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
Contribution
2007
6.60%
2008
7.91%
2009
6.42%
2010
8.68%
Explanation: The graph shows the data of percentage contribution of JBL to national import.
In 2007, 2008, 2009 and 2010 the percentage was respectively 6.60%, 7.91%, 6.42% and
8.68%. But here we notice that the percentage of 2010 was highest among the previous years,
which is good for JBL.
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National
Foreign Foreign Remittance Contribution %
Remittance
of JBL
451890
36788
8.14%
616442
45924
7.44%
738773
56190
7.60%
802270
52640
6.50%
2007
2008
2009
2010
900000
Figure in million
800000
700000
600000
500000
400000
300000
200000
100000
0
2007
2008
2009
2010
451890
616442
738773
802270
36788
45924
56190
52640
Explanation: The graph presents the data of national remittance as well as remittance of
JBL. In 2007 the national remittance was TK.451890 million whereas the remittance was
TK.36788 million. In 2008 the national remittance was TK.616442 million whereas the
remittance was TK.45924 million. In 2009 the national remittance was TK.738773 million
whereas the remittance was TK.56190 million and 2010 the national remittance was
TK.802270 million whereas the remittance was TK.52640 million.
Page | 72
Contribution Percentage
9.00%
8.00%
7.00%
6.00%
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
Contribution
2007
8.14%
2008
7.44%
2009
7.60%
2010
6.50%
Explanation: The graph shows the data of percentage contribution of JBL to national foreign
remittance. In 2007, 2008, 2009 and 2010 the percentage was respectively 8.14%, 7.44%,
7.60% and 6.50%. But here the percentage of 2010 was lowest among the previous years,
which is bad for JBL.
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Page | 74
Chapter 9
Recommendation and Conclusion
Page | 75
9.1 Recommendation
Apply Modern Banking System
Computerized banking system and latest communication device are the most
important elements for banking sector. So, for the sound and stable banking operation
especially foreign exchange operations, JBL has no alternatives but the
modernization.
Provide On-line Banking Services
The bank should go for mass on-line banking to meet the demand of the next century.
Decorate Working Environment
Interior decoration should be introduced for clients comfort.
Enhance Promotional Activities
The management should give more emphasis on the advertisement of the bank about their
operations.
Set up Information Booth
The bank should set up query desk/information booth for better customer services.
Spread out Mechanism
The spread out mechanism of the bank should be faster and progressive as well.
Develop Web site of the Bank
The web-site of JBL is not updated. Only a few number of information are given in
the site but some necessary information should be given there such as, how to open an
account, what are the interest rates of different accounts, information about different
products and services.
Launching ATM Booth
To survive in the cut throat competition, JBL must step into launching more ATM
booth.
Introduce Smart Cards
JBL should offer international credit card, because in modern world the use of increas
ing paper currencies is decreasing.
Deliver Faster Service
It is noted that delay in service is one of the problems faced by the clients. Attempts
should be made to straighten the banking procedure.
Improvement of HRM Department
Human resource is another sector for the Foreign Exchange department to be
developed urgently. This department needs to be equipped with adequate computer
based skilled person, so that they can work faster and efficiency can be optimized.
Recruitment of Efficient Manpower
Efficient manpower should be recruited with having strong academic background of
the related subjects.
Ahsanullah University of Science & Technology
Page | 76
Page | 77
Page | 78
9.2 Conclusion
Proper financial system of a country can contribute towards the development of that
countrys economy. In our country, banks have a leading power to its financial system.
Banking sector of Bangladesh consists of several nationalized and private banks. They are
doing their activities and highly contribute to the national economy. Among them Janata
Bank Limited also makes significant contribution to the economy.
With a bulk of qualified and experienced human resource, Janata Bank Ltd can exploit any
opportunity in banking sector. It is pioneer in introducing many new products and services in
the banking sector of the country. Moreover, in the overall-banking sector, it is unmatched
with any other banks because of its wide spread branch networking throughout the country.
The bank is performing general banking, Loan-advance, foreign exchange activities etc, as a
result they are mobilizing the money and do well for the economy.
Foreign Exchange Division is crucial for any bank. A banks performance largely depends on
this division. Foreign Exchange activities have an equal significance to economic growth and
development of the country. During my internship in this branch I have found its Foreign
Exchange department to be very efficient; therefore this department plays a major role in the
overall efficiency & reputation of the Bank as a whole. As being the top class bank of
Bangladesh (according to the CAMELS rating), it has a good reputation and faith to
exporters, importers of Bangladesh. So through this division the banks are contributing to the
interest of the country. Although they have some limitations in their services, they are doing
tremendous job for the economy. If they can reduce their limitation and introduce new ideas,
they can do better in the banking sector of Bangladesh.
Finally, I would say that this internship at JBL has increased my practical knowledge of
Business Administration and make my BBA education more complete and applied. In this
report I got the opportunity to apply various tools and concepts that I learned in my BBA
courses.
Page | 79
Reference
1.
2.
3.
4.
5.
6.
7.
Page | 80
Appendix:-1
Page | 81