Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
ON
SUBMITTED BY
JYOTI SIDDHESHWAR KOLI
UNDER THE GUIDANCE OF
MRS.SADIA KHAN
DEPARTMENT OF COMMERCE
ABEDA INAMDAR SENIOR COLLEGE
OF ARTS, SCIENCE & COMMERCE
CAMP, PUNE
2012 - 2013
DECLARATION
Date :
Place:
JYOTI SIDDHESHWAR
KOLI
ACKNOWLEDGEMENT
I hereby take the opportunity to express my deepest gratitude to thank all those
people who have helped me in completing the project successfully.
I am grateful thanks to SBI and ICICI Banks, Pune for providing me the required
information and details. These details have been of great help in understanding the concept of
service marketing.
I would like to thanks my friend POONAM DESAI for her valuable support and
guidance.
I am extremely thankful to Prof. SADIA KHAN, my project guide for her kind
co-operation and valuable support throughout the project. I am also thankful to the staff of
SBI & ICICI banks for its guidance and cooperation to make the project successful.
INDEX
Sr.No
1
Chapter Name
INTRODUCTION OF STUDY:-
Pg.No
1 to 5
COMPANY PROFILE:-
6 to 14
REVIEW OF LITERATURE:-
15 to 26
RESEARCH METHODOLOGY:-
27 to 31
Objectives of study Hypothesis Sources of data collectionPrimary data Secondary data Research design Method of data
analysis
32 to 72
CONCLUSION & SUGGESSTIONS:Based on over all study prove the Hypothesis and Suggestions to
Bank
73 to 78