An Agency Perspective: The

Benefits of Digitizing Documents

KIRSTEN READER
ADMINISTRATOR, DIVISION OF PROFESSIONAL
CREDENTIAL PROCESSING
DEPARTMENT OF SAFETY AND PROFESSIONAL
SERVICES

Department of Safety and Professional Services Overview

Division of Industry Services plan review,

inspections
Division of Policy Development board relations,
Administrative Rule development
Division of Legal Services and Compliance
complaint intake and investigation
Division of Management Services agency support

Division of Professional Credential Processing

Division of Professional Credential Processing

credential issuance and renewal

Licenses over 236 credentials across health, business
and trades professions
Receives over 25,000 NEW credential applications
each year
Over 400,000 credential holders renew with us
every two years

How has the DPCP Digitized Documents?

Electronic storage of documents
Form changes workflow
Online License Verification System (OLVS)
Online Licensure Application System (OLAS)

Electronic Storage of Documents

Electronic Storage of Documents

Form Changes Workflow

OLVS
Online Licensure Verification System
Receive over 300 requests for license certification

per month
Phase One individual licenses, deployed May 2015
Phase Two entity licenses, deploy 2016

OLVS

OLAS
Online Licensure Application System

OLAS Benefits
More quickly able to process customer applications

and issue credentials individuals getting to work

more quickly
Application Processing in Days - OLAS versus Paper
2013
2014
Paper
OLAS
Paper
OLAS
Licensed Practical Nurse
100
36
106
63
Registered Nurse
96
40
120
75
Physician
189
15
Private Security Permit
10
14
Private Detective
46
39
Private Security/Detective Agency
29
30
Real Estate Salesperson
56
11
Real Estate Broker
106
11
Real Estate Business Entity
18
7
Timeshare Salesperson
8
7

2015
Paper
OLAS
139
76
130
78
157
84
8
14
61
56
35
54
69
17
165
44
10
20
13
14

OLAS Benefits
Repurposing of FTE position
Less paper!
Less data entry
Customer ease of use