3PRM F306A

CIPD Assessment Activity Template

Title of unit/s

Supporting Good Practice in Performance and Reward Management

Unit No/s

3PRM

Level

Foundation

Credit value

Assessment method

Written, Observation

Learning outcomes:
1. Be able to explain the link between organisational success, performance management and
motivation.
2. Be able to explain the relationship between performance management and reward.
3. Be able to contribute to effective performance and reward management in the workplace.
4. Be able to conduct and reflect upon a performance review.
All activities should be completed

Assessment
Criteria

Activity 1
In pairs or small groups, research and discuss answers to the following. Then provide
written individual responses, in your own words, to each question.
1. Explain at least 2 purposes of performance management and its relationship to
business objectives.
2. Identify 3 components of performance management systems.
3. Explain the relationship between motivation and performance management,
referring to at least 2 motivational theories.
4. Identify 2 purposes of reward within a performance management system.
5. Describe at least 3 components of a total reward system, 1 of which should be
non financial.
6. Explain the factors that should be considered when managing good and poor
performance.
7. Describe at least 2 items of data, including 1 external to the organisation.
8. Explain the frequency, purpose and process of performance review.

1.1
1.2
1.3
2.1
2.2
3.1
3.2
4.1

Activity 2
You are required to prepare and conduct a performance review meeting based on the
scenario below:
You are a call centre manager with Botox UK who have an established six monthly
performance management/review system which aligns to a bonus system. You are due
to conduct a review meeting using that scheme with one of your staff who, after a five
year period of hitting all sales targets, has only managed to achieve 50% of her target
during the last six month period.
You are required to:
Prepare for this meeting using the review form provided
Conduct the meeting (15 minutes)
Complete the review form
Reflect on the outcomes of the review, producing a short statement (approximately
200 words) explaining your effectiveness in achieving this outcome, and how this
could be improved on a future occasion.

National Assessment Bank Foundation Level Version 3 June 2012

4.2
4.3

Your review meeting will be observed by your tutor and recorded using the attached
observation record.
Activity Resources
Performance Review and Feedback Form (2 pages)
Observation record (1 page)

Evidence to be produced
Activity 1
Individual written responses to all questions (approximately 2000 words in total)
Activity 2
Observation Record
Completed Performance Review and Feedback Form
Reflective statement of approximately 200 words

National Assessment Bank Foundation Level Version 3 June 2012

BOTOX UK LTD
PERFORMANCE REVIEW FORM
Date of Review .. Period Covered
Name of Manager

Name of employee .

Job Role of Employee ..

1. Summary of discussion on performance over the last six months

2. The quality of the work provided, recording areas that have gone well and those where
improvement is required
.
.
.
.
.
.
.

3. Record performance against targets set and in those cases where they have not been met, record
the reasons given and your views on these

.
.
.
National Assessment Bank Foundation Level Version 3 June 2012

4. Outline agreed actions to overcome any shortfall against targets including such factors as training
and development needs, equipment needs or medical support
Actions by line manager:

Actions by employee:

..

..

..

..

..

..

..

..

..

..

5. Indicate whether a performance related bonus should be made at current rates. (In circumstances
where the full target has not been met a case must be made before any partial bonus payment can be
paid, with reasons provided for that recommendation)

Signed:
..

Line Manager
Date ..

National Assessment Bank Foundation Level Version 3 June 2012

OBSERVATION RECORD F306A

Candidates name:
Unit 3PRM - Learning Outcome No 4:
Be able to conduct and reflect upon a performance review.
Skills required

Assessor feedback to be completed by the assessor with notes to

support the decision

Identify purpose
Plan meeting:

aims and objectives

questions

roles/resources

structure.
Prepare suitable environment.
Open meeting appropriately:

introductions

aims and objectives.

Establish rapport and put

candidate at ease.
Use appropriate questioning
techniques:

open questions

clarifying.
Control meeting without
dominating.
Communicate (listening and
speaking) effectively with
candidate, using appropriate
body language.
Invite, and deal with, candidate
questions.
Identify any development
needs and actions.
Conclusion and summary
Conduct meeting within legal
and ethical requirements.

Assessors signature .

National Assessment Bank Foundation Level Version 3 June 2012

Date

National Assessment Bank Foundation Level Version 3 June 2012