ASSIGNMENT

DRIVE
PROGRAM

WINTER 2015
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM 4)

SUBJECT CODE & NAME

BK ID
MARKS

OM 0016 QUALITY MANAGEMENT (4 CREDITS)

B2009
60

Note Answer all questions. Kindly note that answers for 10 marks questions should
be approximately of 400 words. Each question is followed by evaluation scheme.

Q.No
1
A
2
A
3
A
4

Criteria

Explain the elements of ISO 9000.

List and describe any 10 elements of ISO
10 (1 mark each)
9000.
Explain the forces of change that affect organizations.

Total
Marks
10

List and describe the forces of change that

10( 5 marks of each 10
affect organizations.
force of change)
What are the dimensions of service quality?
List and explain the dimensions of service
10( 2 marks for each 10
quality
dimension)
What are the major differences between Total Quality Management (TQM) and
Six Sigma?
Explain the steps involved in identifying customer requirements for product
development.
List any 5 major differences between Total
5
10
Quality Management (TQM) and Six Sigma.
Describe the 5 step process involved in
identifying customer requirements for
product development.

5
A

Marks

What is Poka-Yoke? Explain its different levels.

Describe the term Poka- yoke
1
List the main principles of Poka Poke

List the characteristics of Poka Yoke

10

List and describe levels of PokaYoke

6
A

6( 2 marks for each

level)

Explain the concept of Knowledge Support System (KSS). Explain its

types.
Define KSS
1
10
Explain the components of KSS
2
List the criteria that should be met for the
2
for the successful implementation of KSS
1
Describe the scope of KSS
Describe the two types of KSS
4

*A-Answer

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