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  • Application Management Services 1

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    jayasree012754
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    The document outlines the delivery organization and framework for a program management office. It describes the roles of the delivery director, program managers, QA managers, and delivery teams. It also lists the reusable assets, procedures, tools, and activities used by the onsite and offshore delivery teams to manage the project lifecycle and ensure quality and communication with the customer.

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    The document outlines the delivery organization and framework for a program management office. It describes the roles of the delivery director, program managers, QA managers, and delivery teams. It also lists the reusable assets, procedures, tools, and activities used by the onsite and offshore delivery teams to manage the project lifecycle and ensure quality and communication with the customer.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    8 visualizzazioni1 pagina

    Application Management Services 1

    Caricato da

    jayasree012754
    The document outlines the delivery organization and framework for a program management office. It describes the roles of the delivery director, program managers, QA managers, and delivery teams. It also lists the reusable assets, procedures, tools, and activities used by the onsite and offshore delivery teams to manage the project lifecycle and ensure quality and communication with the customer.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 1

    3.

    Delivery Organization
    Delivery Framework
    Quality
    Processes

    Terrenos Program Management Office


    Delivery Director

    Program Managers

    QA Managers

    Reusable
    Assets

    Project
    Mgmt.
    Procedures

    Offshore Delivery

    Onsite Delivery
    Delivery Management Tools

    Customer

    SAP Solution Manager, Proprietary


    Issue Tracking & Billing System

    Customer
    Engagement
    Manager

    Terrenos
    (BackOffice)

    Terrenos

    Customer
    Process Owners
    Customer
    End Users

    Delivery
    Manager
    Delivery Team

    Delivery Manager
    Daily Review Session
    Weekly Status Report
    Monthly Status Report
    Milestone Delivery Report
    Exception Report

    Activities
    Issue Ticket Acknowledgement, Allocation,
    Analysis, Effort Estimates & Feedback, Prepare
    related Business Process Procedures,
    Configuration on SAP Systems, Prepare Testing
    Scenarios & Scripts, User Manuals, related Data
    Migration, User Feedback, Corrective Actions,
    Documentation, Issue Closure

    QA Manager

    Status Reporting

    Communication Tools
    SKYPE Audio Conferencing & Video
    Calls, Periodic Visits
    EMail

    Delivery Team

    Activities
    Issue Ticket Acknowledgement, Allocation,
    Analysis, Effort Estimates & Feedback, Prepare
    related Business Process Procedures,
    Configuration on SAP Systems, Prepare Testing
    Scenarios & Scripts, User Manuals, related Data
    Migration, User Feedback, Corrective Actions,
    Documentation, Issue Closure

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