JENNIFER A.

KEACH
E-MAIL: KEACHJA@JMU.EDU

PROFESSIONAL EXPERIENCE

Director of Organizational Development (July 2014 to date)

James Madison University Libraries & Educational Technologies, Harrisonburg, Virginia

Promoted from Associate Professor to Professor in April 2015.

Provides leadership for organizational development within Libraries & Educational Technologies
(LET).
o

Promotes informal and formal means to strengthen organizational effectiveness including

communication, collaboration, change management, and retention of organizational
knowledge for an organization of approximately 145 employees.

Provides leadership for adoption and use of technology in support of effective

communication and collaboration.

Provides and coordinates organization-wide professional development to make strategic

improvements to individual, manager, team, and overall organizational effectiveness.

Current activities include developing a supervisor learning community, creating a new

employee orientation program, coordinating a strategic workforce planning process, leading
the adoption of an intranet hosted on SharePoint, and confidential coaching for employees.

Participates in governance of LET through active membership within LET Deans Executive Council,
LET Management Council, the Administration team, and the Librarian Faculty Assembly.

Serves as one of two School of Media Arts and Design (SMAD) co-liaison librarians.
o

Provides instruction and advanced reference assistance for students and faculty within the
department. Teaches an average of 300 students per year as guest lecturer in class sessions.

Collaborates with SMAD co-liaison to ensure that library collections and services meet the
needs of students and faculty in the liaison department.

Director of Digital Services (April 2008 to July 2014)

Head of Digital Services (January 2004 to April 2008)
James Madison University Libraries & Educational Technologies, Harrisonburg, Virginia

Promoted from Assistant Professor to Associate Professor in April 2008.

Provided leadership and management for a highly productive and dynamic department managing
technology to meet the needs of JMU students, faculty, and staff.
o

Responsibilities of the department included technology training, web presences, user

experience, and computing infrastructure for both staff and library users.

Oversaw the formation of Digital Services department in 2004. Increased department

size by nine employees between 2004 and 2012.

JENNIFER A. KEACH
o

Provided leadership and support for technology issues within Libraries & Educational
Technologies.

Areas of focus included project management, SharePoint, training, organizational

communication, and information architecture.

Provided project management for major projects including JMU Libraries public
website redesigns, a room scheduling application (Book a Group Study), a citation
help application (CheckCite), and an organizational intranet using SharePoint.

Directly supervised one librarian faculty member, three administrative faculty members, and
one part-time technology professional. Indirectly supervised seven additional technology,
design, and statistical analysis professionals.

Participated in governance of Libraries & Educational Technologies through active membership on

the Management Council, Public Service Directors, and the Librarian Faculty Assembly.

Served as liaison librarian to the School of Media Arts and Design (SMAD).
o

Provided instruction and advanced reference assistance for students and faculty.

Managed library collection in support of Media Arts & Design including serials reviews,
database evaluations, and monograph selection (2004 to 2011).

Collaborated with SMAD co-liaison to ensure that library collections and services meet the
needs of students and faculty in the liaison department. (2011-2014).

Provided general reference desk service (2004 to 2009).

Provided oversight for faculty and staff with responsibilities for scholarly content interfaces (2008 to
2011), electronic resources (2004 to 2008), and email reference (2004 to 2008).

Electronic Services Librarian (March 2002 to December 2003)

James Madison University Libraries & Educational Technologies, Harrisonburg, Virginia

Provided general reference desk service.

Served as liaison librarian for the School of Communication Studies (SCOM) and for the School of
Media Arts and Design (SMAD).
o

Provided instruction and advanced reference assistance for students and faculty. Taught an
average of 21 class sessions per year.

Managed library collections in support of SCOM and SMAD including serials reviews,
database evaluations, and monograph selection.

Supervised one full-time paraprofessional.

Coordinated evaluation, selection, management, and training for bibliographic database subscriptions.

Coordinated email reference service.

Oversaw Carrier Library public computing area with 50 networked PCs.

JENNIFER A. KEACH
Collection Development Librarian (July 1998 to April 2002)
Bridgewater College, Bridgewater, Virginia

Coordinated selection and managed budget for monographs, online resources, periodicals, and
audiovisual materials in all subject areas.

Led development and maintenance of library web site.

Managed periodical collection including acquisitions, processing, and stack maintenance.

Reference / Information Technology Librarian (August 1996 to June 1998)

Bridgewater College, Bridgewater, Virginia

Provided reference assistance approximately 30 hours a week.

Led development and maintenance of library web site.

Created and managed online information literacy tutorial and assessment.

Served as liaison to campus computing center. Maintained public workstations in collaboration with
campus information technology center.

Provided interlibrary loan service, filling requests from other libraries.

Evaluated, selected, and managed bibliographic databases.

Public Services Librarian (September 1994 to July 1996)

Hampden-Sydney College, Hampden-Sydney, Virginia

Provided reference service approximately 20 hours a week.

Coordinated information literacy instruction program, providing research aids and in-person
instruction.

Managed electronic databases and other research resources.

Implemented and administered integrated library system (Innovative Interfaces, Inc.).

Served as liaison to campus computing center.

Graduate Teaching Assistant in Bibliographic Instruction (August 1993 to April 1994)

The University of Alabama, Tuscaloosa, Alabama

Led orientation tours providing basic instruction for library catalog and electronic resources.

Created instructional research guides.

JENNIFER A. KEACH
EDUCATION
Master of Adult Education/Human Resource Development, James Madison University,
Harrisonburg, Virginia, expected graduation May 2016.
Master of Library Service, University of Alabama, Tuscaloosa, Alabama, 1994.
Bachelor of Arts, English, James Madison University, Harrisonburg, Virginia, 1991.

CERTIFICATION
Appreciative Inquiry Facilitator Certification, Center for Appreciative Inquiry, Las Vegas, 2015.
MBTI Facilitator Certification, OKA (Otto Kroeger Associates), Fairfax, Virginia, 2012.

CONTINUING EDUCATION
LEADERSHIP AND BUSINESS CLASSES AND WORKSHOPS

Principles of Microeconomics, ECON 201 (3 credits) James Madison University, Harrisonburg,

Virginia Spring 2013.

Seven Habits of Highly Effective People (28 hours) Training and Development, James Madison
University, Harrisonburg, Virginia September 2008.

IMPACT3 Leadership Program (2 semesters) James Madison University, Harrisonburg, Virginia

September 2007-May 2008.

Managerial Finance, MBA 504 (3 graduate credits) James Madison University, Harrisonburg,
Virginia Fall 2007.

Management & Organizational Behavior, MBA 501 (3 graduate credits) James Madison University,
Harrisonburg, Virginia Summer 2007.

Supervision Training (30 hours) Training and Development, James Madison University,
Harrisonburg, Virginia October to November 2005.

WEB DESIGN AND TECHNOLOGY CLASSES AND WORKSHOPS

Project Management for IT Professionals SkillPath Seminars, Charlottesville, Virginia December

10-11, 2007

Introduction to XML (2.4 CEUs) Springfield Technical Community College, online Fall 2004.

Information Architecture and Findability facilitated by Peter Morville Washington, D.C.

November 2004.

The Secret Design Strategies of Highly Successful Web Sites facilitated by Jared Spool IA Summit
Preconference, Austin, Texas, February 27, 2004.

Seminar in Technical and Scientific Communication, TSC 510 (3 graduate credits) James Madison
University, Harrisonburg, Virginia Fall 2003.

JENNIFER A. KEACH
COMMUNICATION AND WRITING CLASSES

Beginning Spanish, SPA 101 & 102 (8 credits) James Madison University, Harrisonburg, Virginia
Fall 2011 & Spring 2012.

Advanced Composition, ENG 396 (3 credits) James Madison University, Harrisonburg, Virginia
Fall 2010.

CONFERENCES ATTENDED

EDUCAUSE Learning Initiative 2014

ACRL 2013
Virginia Library Association 2012
ACRL 2011
edUi 2010
edUi 2009

Computers in Libraries 2009

IA Summit 2009
IA Summit 2007
EDUCAUSE 2005
Computers in Libraries 2005
Computers in Libraries 2003

SCHOLARSHIP
WORKSHOP FACILITATION

Myers-Briggs Type Indicator Custom Teambuilding Retreats:

o

The Collins Center Annual Retreat. 21 August 2015 (6 hours).

James Madison University Libraries & Educational Technologies, Academic Program

Review Self-Study Team. 4 March 2013. (3 hours)

Appreciative Inquiry for departmental change. James Madison University Libraries. October
2014 (4 hours)

Introduction to the Myers-Briggs Type Indicator.

o

James Madison University Training & Development. February 2013; February 2014;
February 2015 (3.5 hours).

James Madison University Center for Instructional Technology, Faculty Development

Team. 12 December 2014 (4 hours).

James Madison University Libraries. September 2013 (2.5 hours).

Myers-Briggs Type Indicator Temperaments. James Madison University Training &

Development. May 2013; May 2015 (3.5 hours).

Myers-Briggs Type Indicator and Conflict. James Madison University Training &
Development. June 2014; June 2015 (3.5 hours).

Myers-Briggs Type Indicator and Communication. James Madison University Training &
Development. October 2013 (3.5 hours).

JENNIFER A. KEACH

Myers-Briggs Type Indicator and Type Dynamics. James Madison University Training &
Development. November 2013; November 2014; November 2015 (3.5 hours).

MBTI Basic 3. James Madison University Training & Development. August 2013 (3 hours).

Referrals Game. Circuit Training student training event. 10 August 2011.

Personal Tech Brown Bag monthly series. 2009-2010.

Web Project Management for Academic Libraries. Post-conference workshop with Jody Condit
Fagan. Computers in Libraries Annual Conference. Arlington, Virginia. 2 April 2009.

Library Website Tips & Tricks.

o

East Campus Library Open House. 21 November 2008.

Little Library School student training event. 19 August 2008.

PRESENTATIONS, POSTERS, & PANELS

LLAMA Webinar: Library Leadership and the Myers-Briggs Type Indicator. Library
Leadership and Management Association. National online webinar. 5 June 2013.

World Wide Librarians: Reaching and Serving Students Studying Abroad. Poster presentation
with Elizabeth Haworth. Association of College & Research Libraries Conference. Indianapolis.
12 April 2013.

Experimenting in an iPad Sandbox. Poster presentation with Jamie Calcagno-Roach, Mark

Lane, Jonathan Paulo, Cindi Sandridge, and Liz Thompson. Virginia Library Association
Conference. Williamsburg. 25 October 2012.

No More Design by Committee: Strategies for Building Lean Mean Web Project Teams. Paper
presentation with Jody Condit Fagan. Association of College & Research Libraries Conference.
Philadelphia. 31 March 2011.

Web Project Management for Educational Environments. Presentation with Jody Condit Fagan.
edUi Conference. Charlottesville, Virginia. 9 November 2010.

Diversity is Personal: IMPACT3 and Huguenot High School. Poster Session with Rich Harris
and Nick Langridge. Diversity Conference, James Madison University. Harrisonburg. 6 April
2009.

Collaborative Library Instruction Repository at JMU. Virtual Library of Virginia (VIVA)

Learning Objects Portal Planning Summit. Charlottesville, Virginia. 8 June 2007.

User-Centered Design at JMU Libraries. Guest presentation to computer science class with
Jody Condit Fagan. James Madison University. Harrisonburg. 2 November 2006.

Collaborative Library Instruction Repository (CLIR). Presentation with Jennifer McCabe.

EDUCAUSE Conference. Orlando, Florida. 21 October 2005.

The InternetA Practical Hands-on Workshop. Panelist/Facilitator. Thomas Nelson

Community College. Hampton, Virginia. 10 May 1996.

JENNIFER A. KEACH
PUBLICATIONS

Managing Web Projects in Academic Libraries. (2011). Co-authored with Jody Condit Fagan.
Library Leadership & Management, 25(3).

Change is Good: The Role of the Librarian as Project Manager. (2010) Library Management
Today, 1(3). Revised and reprinted as Project Management as a Core Competency for
Librarians at http://libraryworksuccess.wordpress.com

Build, Buy, Open Source, or Web 2.0?: Making an Informed Decision for Your Library.
(2010). Co-authored with Jody Condit Fagan. Computers in Libraries, 30(6).

Web Project Management for Academic Libraries. (2009). Co-authored with Jody Condit Fagan.
London: Chandos Publishing.

Reserve a Group Study Room Online. (2009). Co-authored with Jenne McCabe. The
Knowledge Edge.

Bringing the Library to You with RSS Feeds. (2007). The Knowledge Edge.

InfoApp: Behind the News on the Library Website. (2006). The Knowledge Edge.

Libraries & Educational Technologies Redesigns Website. (2005). The Knowledge Edge.

New Databases for Fact Searching. (2004). The Knowledge Edge.

Research Tool Enhances Full-text Linking. (2003). The Knowledge Edge.

SELECTED JMU LIBRARIES & EDUCATIONAL TECHNOLOGIES PRESENTATIONS,

TRAINING, AND WORKSHOPS

Photo Editing Brown Bag. Tech Training Series. 29 July 2011.

L&ET Intranet Open Forum. 29 & 30 November 2011.

Going Mobile at L&ET (co-facilitator). 6 & 25 May 2011.

Identifying Error Rates for Aggregator Databases. Summer leave presentation. 24 March 2007.

Integrating Digital Library Resources into your Blackboard Course. CIT Summer Institute,
James Madison University. Harrisonburg. May 2003 and May 2004.

JENNIFER A. KEACH
PROFESSIONAL SERVICE
NATIONAL, STATE, AND LOCAL

Volunteer web support, Harrisonburg International Festival August 2012 to July 2013.

Mock interviewer and volunteer blogger, ACRL March 2011.

Member, Huguenot High School & James Madison University New Beginnings student
mentorship program 2008 to 2012.

Web Manager, Virginia Library Association-Association of College & Research Libraries

(VLACRL) 2005-06.

Member, Membership Committee, Virginia Library Association 1998-99.

Chair, Region VI, Virginia Library Association 1998-99.

Chair, Microcomputer Interests Forum, Virginia Library Association 1996.

CAMPUS

Member, Work-Life Balance and Wellness Advisory Council 2015 to date.

Member, Office of International Programs Council 2014 to date.

Volunteer Facilitator. James Madison University Office of Training & Development 2013 to
date.

Faculty Member in Residence, Salamanca Semester Abroad Summer 2012, James Madison
University Office of International Programs January to May 2012 (planning); May to July 2012
(trip); September 2013-May 2014 (post-trip events).

IMPACT3 Leadership Program

o

Madison Project Coach September 2009 to February 2010.

Member, Planning Group for All IMPACT3 Annual Alumni Event, 2008-2009.

Co-Leader, May Hurricane Relief Trip, Alternative Break Program, James Madison University
Office of Service Learning February to May 2009 (planning and trip)

Chair, Information Design Team, JMU OneWeb Project, James Madison University Office of
Marketing September 2005 to May 2006.

Evaluator, Communication Evaluation Conference, James Madison University Department of

Communication Studies 2004, 2005, 2006, 2007, and 2009.

Member, Bridgewater College Web Development Committee, Bridgewater College Computing

Department 1999-2002.

Member, Academic Technology Committee, SACS Self-Study, Bridgewater College 19992000.

JENNIFER A. KEACH

Advisor, Campus Scouts of Bridgewater College 1997-2001.

JMU LIBRARIES & EDUCATIONAL TECHNOLOGIES

Standing Committees at James Madison University Libraries:

Staff Association
o

Member July 2015 to date

Member July 2006 to June 2008

Library Travel Committee

o

Member September 2013 to date

Chair September 2009 to June 2010

Member September 2008 to August 2009

Intranet Governance Committee Member February 2013 to date.

L&ET Faculty & Staff Meeting Coordinators

Member June to October 2015

Member January to December 2013

Collection Development Committee

o

Member January to December 2004

Chair September to December 2003

Member September 2002 to August 2003

Staff Development Committee Member September 2002 to August 2004.

Personnel Advisory Committee Member September 2002 to August 2003.

Search Committees at James Madison University Libraries:

Chair, Education Librarian June to October 2015.

Chair, Special Collections Librarian January to May 2013.

Chair, Digital Services Assistant July 2011.

Member, Digital User Experience Librarian June to September 2011.

Member, Assistant Director of East Campus Library Services November 2010 to February
2011.

Chair, Assistant Director of Carrier Public Services December 2008 to April 2009.

Member, Head of Acquisitions November 2007.

JENNIFER A. KEACH

Web Manager
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Chair July to September 2006.

Chair April to June 2004.

Member, Systems Analyst April 2006.

Member, English Librarian September to November 2005.

Chair, Digital Services Librarian November 2003 to March 2004.

Member, Serials Specialist June 2003.

Member, Acquisitions / Collection Development Librarian March to August 2003.

Task Forces and Additional Service at James Madison University Libraries & Educational
Technologies:

Chair, Disaster Plan Communications Team August 2011 to date.

Co-Chair, Balanced Scorecard Workplace Initiative Task Force October 2013 to June 2015.

Member, Information Technology-Educational Technology (ITET) Group, James Madison

University January 2004 to July 2014.

Chair, L&ET Intranet Governance Task Force January 2012 to January 2013.

Co-Chair, Intranet Tools Evaluation Task Force August 2010 to July 2011.

Member, Assessment Task Force June 2009 to June 2010.

Member, East Campus Library Steering Committee September 2007 to August 2008.

Chair, Web Projects Team February 2004 to January 2007.

Member, Database Promotion/Brown v. Board of Education Committee July to October 2003.

Member, Small Business Association Gateway Team 2002-2003.

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