Diamond J.

Jackson
16700 Kuykendahl Rd , Apt 408, Houston, Texas 77068
713-449-3809, diamjackson@yahoo.com
U.S. Citizen; Willing to relocate
OBJECTIVE
I am seeking a Human Resource position providing learning and growth opportunities for professional with
exceptional organization, data management, problem-solving, leadership and written/spoken communication
skills.
EDUCATION
Bachelor of Science in Human Resource Development
University of Houston- Houston, Texas
Lonestar Community College
Basic Studies for Transferring

Expected Graduation-August 2016

July 2010- August 2012

QUALIFICATIONS
Over 7 years of customer service experience in the retail industry
Strong communication and interpersonal skills with the ability to act as a resource for, provide customer
service in a courteous manner to, and work effectively with diverse groups of people at various levels
within an organization.
In-depth knowledge of taking orders, compute charges, and administer billing or payments
Special talent for handling irate and upset customers.
Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.
RELEVANT COURSEWORK
Learning and Development Technologies- Development of learning experience using instructional
technology in education and industry environments.
Introduction to Training and Development- Instructional development and design models and the role of
training in employee development and career development.
Instructional Design for Human Resource Development- Computer-based instruction and evaluation
authoring languages, and systems in a training environment.
Human Resource in Technology- Functions of personnel administration in human resource development,
employee-supervisor relationships, interviewing, recruiting and selection techniques and training
programs.
RELEVANT PROJECTS
E-Portfolio Technology Productivity and Collaboration, University of Houston- Houston, TX, Fall 2015
Describe the benefits and challenges of using e-portfolios in training and development
Demonstrate awareness of website creation tools that can be used to create e-portfolios
Employ web design fundamental in creating an e-portfolio.
Instructional Video Production, University of Houston, Houston, TX, Fall 2015
Identify common instructional video applications in training environments.
Describe elements of the digital storytelling approach to instructional videos.
Write a script for a 2-3minute instructional video
Use Voicethread to record the script.
E-Learning Course, University of Houston, Houston, TX, Fall 2015
Design a training lesson/session that involves 5 parts:

A Training plan using strategies, including evaluation methods

A business/performance need and an overview of needs analysis
Two to three well-written training objectives
Use the software Articulate Storyline 2

EXPERIENCE
Vacations to Go, Houston, TX
January 2015- Current
Receptionist
Greeted, assisted and directed guest, workers, visitors and the general public
Answered all incoming calls and handled caller's inquiries
Coordinates the pick-up and delivery of express mail
Assists in the ordering, receiving, stocking, and distribution of office supplies.
Costco Wholesale, Houston, TX
June 2013- January 2015
Cashier
Provides prompt and courteous member orders by ensuring the transfer and
accurate scanning of merchandise.
Enters transactions into the register, collect payments and make change when
necessary.
Performs the Front-End opening and closing tasks as necessary.
Follows proper safety procedures and standards.
Maintain courteous member service at all time while monitoring a smooth flow of
members through the registers.
Banana Republic Factory Store, Cypress, TX
August 2009- August
2013
Sales Associate/ Stock Assistant
Customer service oriented, flexible and provide excellent service on and off the
sales floor.
Outstanding written and verbal communication skills and has the ability to meet
deadlines on tasks/projects
Perfumania, Cypress, TX
Seasonal 2008-2009
Sales Representative/ Stock Assistant
Gained retail experience from a major corporation with high volume in traffic
during the holiday seasons.
COMPUTER SKILLS
Proficient in MS Word, Excel, Access, Outlook, Google Docs, Adobe Tools (Flash,
Flex, Premiere, Photoshop), Beginner-level in Matlab and Articulate Storyline 2
HONORS/ACTIVITES
Dean's List: 2 semesters
College of Technology Scholarship: 2011-2012
National Society of Black Engineers
Society of Women Engineers
Program for Mastery in Engineering Studies
Angel Donation
INTERESTS
Music: listening, composing, singing, dancing
Programming, learning new technologies, languages, method

Web Applications
Traveling, cooking, reading, exercise, drawing, painting
Problem-solving, multi-tasking, using two or monitors for one computer