ORACLE DAT A SHEET

Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or
functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing
of any features or functionality described in this document remains at the sole discretion of Oracle.

ORACLE APPLICATION
INTEGRATION ARCHITECTURE
FOR COMMUNICATIONS

Oracle Application Integration Architecture (AIA) for Communications is

Oracle's approach to delivering end-to-end, integrated business processes,
applications, and technology for the telecom industry. Oracle AIA for
Communications enables communications service providers to quickly
respond to changing market dynamics by gaining timely access to more
accurate intelligence, by adapting business processes with ease, and by
KEY BUSINESS BENEFITS

delivering more compelling services faster.

Enables faster implementation with

lower risk and reduced total cost of
ownership

Promotes rapid deployment,

reusability, and configurability of
business processes

process integration packs, which leverage the AIA Foundation Pack

Saves significant time, effort, and cost

in building and managing process
integrations

Customer Relationship Management (CRM), Oracle Communications Billing

Delivers the value of a service-oriented

architecture (SOA) at an accelerated
pace

Oracle AIA for Communications includes communications industry-specific

Extension for Communications to deliver pre-built integration for Oracle Siebel
and Revenue Management (BRM), Oracle Communications Order and
Service Management (OSM), Oracle Product Hub for Communications
(PH4C), Oracle Customer Hub (OCH), and Oracle E-Business Suite.
Oracle AIA for Communications process integration packs (PIPs) are
extensible integrations and deployment accelerators that enable faster
implementation with lower risk and reduced total cost of ownership.

Oracle AIA for Communication in the context of the Oracle

Communications Concept to Cash Solutions
Communication Service Providers (CSPs) face numerous challenges today: increased
competition, rapidly changing market demands, pressure to launch more offers faster,
control of operational expenses, and strengthening customer relationships. One of the
keys to successfully navigating these challenges is to view them holistically while
focusing locally on the highest impact areas.
To help CSPs with these challenges Oracle provides the most comprehensive Concept
to Cash solution offering for faster system implementation, enhanced customer
experience, fast time to cash, and operational cost savings.
Oracle AIA for Communications, with its extensible process integrations, is an essential
component of the Rapid Offer Design and Order Delivery (RODOD) solution and in
general of the Oracle Communications Concept to Cash Solutions, a set of solutions for
the Communications industry that besides RODOD also include the Cross-Channel
Customer Experience (C3E) solution to manage the purchasing and service experience

ORACLE DAT A SHEET

KEY FEATURES

across channels and the Rapid Service Design and Order delivery (RSDOD) solution

Pre-built integrations of best in class

Oracle applications designed for
extensibility and sustainability

that extends in the OSS side and covers the service fulfillment part of the Concept to

Based on a library of integration

artifacts including reference process
models, business objects, and
business services

The overall Oracle Concept to Cash solution offering is captured in the following

Channel
Interactions

Mobile

Partner

Web Commerce

Call Center

Retail

Retail

E-Billing

Siebel CRM

Order Capture Service Knowledge Mgmt Decisioning

AIA

AIA

OSM

BRM

AIA

Product Hub

Enterprise
Product
Catalog

Social

Service Cloud

AIA

Customer
Data Mgmt.

AIA

Customer Hub

Channel
Coordination

Supported by Oracle to simplify

maintenance, benefit from release
enhancements, and reduce TCO

Web

Central Order Management

AIA

AIA

Compliant with standard business

processes and data models for the
communications industry

Order and Revenue

Management

diagram.

Order
Fulfillment

Cash process.

Rate - Charge - Bill

AIA- FP

Design Studio

OSM

Unified
Fulfillment
Design

Service Order Management

UIM

ASAP

Inventory

Activation

EBS/Siebel

EBS

EBS

WFM

Project
Mgmt.

SCM

AIA

Figure 1. Oracle Communications Concept to Cash Solutions Offering

The RODOD solution enables service providers to rapidly design and introduce offers,
to accurately capture and efficiently fulfill orders, and to support customer requests
across the order and service lifecycle. In order to enable its four key capabilities of offer
design, order capture, order delivery, and usage to cash to care, the RODOD solution
leverages several AIA for Communications components: the Product MDM Process
Integration Pack; the Communications Order to Cash CRM, BRM, and OSM Process
Integration Packs; and the Agent Assisted Billing Care Process Integration Pack. The
Oracle applications on which the core solution is built are Oracle Siebel CRM, Oracle
Communications OSM, Oracle Communications Billing and Revenue Management and
its Pricing Design Center, Oracle Communications Design Studio, and Oracle Product
Hub for Communications. Complementary applications include Oracle AIA for
Communications Foundation Pack and Oracle Web Commerce.

2 | ORACLE APPLICATION INTEGRATION ARCHITECTURE FOR COMMUNICATIONS

ORACLE DAT A SHEET

Web

Mobile

Partner

Web Commerce

Retail

Retail

E-Billing

Siebel CRM

Order Capture Service Knowledge Mgmt Decisioning

AIA

Enterprise
Product
Catalog

AIA

OSM

Central Order Management

AIA

AIA

BRM

AIA

Product Hub

Call Center

Service Cloud

AIA

Customer
Data Mgmt.

AIA

Customer Hub

Social

Rate - Charge - Bill

AIA- FP

Design Studio

OSM

Unified
Fulfillment
Design

Service Order Management

UIM

ASAP

Inventory

Activation

EBS/Siebel

EBS

EBS

WFM

Project
Mgmt.

SCM

AIA

Figure 2. Oracle Communications Rapid Offer Design and Order Delivery (RODOD) Solution

The RODOD solution was the very first solution to be ever certified by TM Forum
against Frameworx (eTOM) and has been recertified in 2013 to include offer design and
order capture flows that were extended to include Oracle Web Commerce. Compliance
results are available at
http://www.tmforum.org/OracleRapidOfferDesign/14898/home.html.
In 2014 RODOD and the concept to Cash Solutions were recognized by TM Forum as
the winner of the Solution Excellence Award.

Figure 3. TM Forum Certified Solution and Solution Excellence Award Winner

Oracle AIA for Communications Licensable Components

Oracle AIA for Communications offers sustainable pre-built integrations based on an
open and standards-compliant foundation made of common objects and services and
best-practice industry processes, and running on Oracle Fusion Middleware a best-inclass standards-based SOA middleware platform.
Oracle AIA for Communications enables CSPs to simplify cross-application integration,
reduce deployment risk and time, optimize business processes, decrease total cost of
ownership, and deliver more-compelling services faster.

3 | ORACLE APPLICATION INTEGRATION ARCHITECTURE FOR COMMUNICATIONS

ORACLE DAT A SHEET

Oracle AIA for Communications

Pre-built Integrations for Communications
Pre-Built Integrations
Order to
Cash

AABC

Product
MDM

Customer
MDM

Revenue
Accounting

AIA Foundation Pack Extension for Communications

Reference Process
Models

Common Objects &

Standard Shared Services

Developer Utilities

SOA/BPM Framework
& Methodology

Oracle Fusion Middleware

SOA Suite

BPM Suite

B2B
Process
Integration Integration

Process Management

ODI Suite

SOA Governance
Service
Registry &
Repository Management

Bulk Data
Processing

Data
Quality

Figure 4. Oracle AIA for Communications Architecture

The common data model used by AIA for Communications (its Enterprise Business

57

Objects or EBOs) has been certified against TM Forum Frameworx SID 12.0. AIA side
AIA for Communications EBOs have been mapped and certified against 19 SID
Aggregate Business Entities (also known as ABEs) across the Product, Customer, and
Common Business Entities Domains. Compliance results are available at
http://www.tmforum.org/OracleApplicationIntegration/14956/home.html.

Figure 5. AIA for Communications Certified Against Frameworx SID

4 | ORACLE APPLICATION INTEGRATION ARCHITECTURE FOR COMMUNICATIONS

ORACLE DAT A SHEET

There are several licensable components within Oracle AIA for Communications:

Foundation Pack Extension for Communications

Product MDM process Integration Pack, which includes a mandatory Base Pack
providing the Connector to the hub (Oracle Product Hub for Communications) and the
common objects and services, plus 3 options to connect the hub to each of the target
applications: Siebel CRM, Oracle Communications Pricing Design Center within
BRM, and Oracle Communications Design Studio for OSM.

Customer MDM process Integration Pack, which includes a mandatory Base Pack
providing the Connector to the hub (Oracle Customer Hub) and the common objects
and services, plus 3 options to connect the hub to each of the target applications:
Siebel CRM, Oracle Communications BRM, & Oracle E-Business Suite.

Communications Order to Cash Process Integration Packs, which include 3

Integration Packs one for Siebel CRM, one for OSM, and one for BRM.

Agent Assisted Billing Care Integration Pack

Revenue Accounting Integration

Customer Management

Mobile

Social

Store

Partner

Product Management

Billing

Siebel CRM / Web Commerce/ Sales Cloud/ Service Cloud/ Retail

Web

Call
Center

AABC

BRM

Siebel CRM
OCH

Account
Mgmt

Contracts
/ SLA

Quote & Order

Capture

Service
Mgmt

Account
Mgmt

Commercial
Catalogue

Rating,
Charging,
& Billing

Product &
Pricing
Mgmt

Financial
Mgmt

PDH

O2C-CRM

O2C-CRM

O2C-BRM

O2C-OSM

O2C-OSM

O2C-OSM

O2C-OSM

Order & Service Fulfillment

Order & Service Management

Offer Design

Central Order Management

FP

FP

EBS/Siebel

EBS

Project
Mgmt

WFM

SCM
FIN

O2C-OSM

Order & Service Management

Service Order Management

UIM

ASAP / IPSA

Service
Inventory

Activation

Design Studio

FP

EBS

Service Design

Siebel Customer Hub

PDH
O2C-CRM

PDH

Product Hub for Communications

Central Customer Master

OCH

RA

OCH

AIA (PIP)

AIA (FP)

Figure 6. Oracle AIA for Communications Coverage

The following sections cover the individual licensable components within AIA for
Communications.

Application Integration Architecture Foundation Pack

Extension for Communications
AIA Foundation Pack (cross-industry and industry extensions) is a Service Oriented
Architecture (SOA) framework encompassing common business objects, common
business services, and a business process library implemented on top of Oracle Fusion
Middleware, and designed to promote rapid deployment, reusability, and configurability
of business processes. The Oracle AIA Foundation Pack Extension for Communications
adds or extends objects, services, and processes to tailor Communication Industry
needs. Together, Oracle Application Integration Architecture Foundation Pack and the
Foundation Pack Extension for Communications provide a comprehensive solution for
extending pre-built integrations or for building new integration flows implementing
sustainable, agile, and composite processes.

5 | ORACLE APPLICATION INTEGRATION ARCHITECTURE FOR COMMUNICATIONS

ORACLE DAT A SHEET

Figure 7. Designed for Extensibility

AIA artifacts have inherent support for extensibility, and extensions to pre-built
integrations can be introduced by customers in a structured, upgrade-safe manner.
For more information please refer to the Oracle AIA Foundation Pack Extension for
Communications Data Sheet available from the AIA for Communications page on
Oracle.com.

Oracle Communications Order to Cash Process Integration

Packs
Oracle Communications Order to Cash includes 3 Process Integration Packs that works
together to automate the Order to Cash process for the Communication Industry:

Oracle Communications Order to Cash Integration Pack for OSM

Oracle Communications Order to Cash Integration Pack for Siebel CRM

Oracle Communications Order to Cash Integration Pack for BRM

The 3 PIPs integrate Oracle Siebel CRM, Oracle Communications OSM, and Oracle
Communications BRM, to cover the offer design and order delivery processes

Offer Design

Oracle Communications Order to Cash BRM and CRM Integration Packs

automate synchronization of product and pricing data from Oracle
Communications Pricing Design Center and BRM to Oracle Siebel CRM.

Oracle Communications Order to Cash CRM and OSM Integration Packs for
automate the synchronization of product classes in Siebel CRM to Product
Specifications in Oracle Communications Design Studio.

Order Delivery

Oracle Communications Order to Cash Integration Pack for Siebel CRM

enables the Siebel order capture and service management processes to
integrate via AIA to any central order management system and any billing
system.

Oracle Communications Order to Cash Integration Pack for Oracle

Communications OSM enables OSM to integrate via AIA to any CRM, any
billing system, and any service provisioning system for the purposes of
customer order fulfillment.

Oracle Communications Order to Cash Integration Pack for Oracle

Communications BRM enables BRM to receive via AIA customer
synchronization, billing initiation, and fulfillment requests initiated from any
central order management system.

For more information please refer to the Oracle Communications Order to Cash Process
Integration Packs Data Sheet available from the AIA for Communications page on
Oracle.com.

6 | ORACLE APPLICATION INTEGRATION ARCHITECTURE FOR COMMUNICATIONS

ORACLE DAT A SHEET

Agent Assisted Billing Care Process Integration Pack

Oracle Communications Agent Assisted Billing Care Process Integration Pack
integrates Oracle Siebel CRM and Oracle Communications BRM and unifies customer
care by integrating the billing management process and providing real-time and
actionable view of billing data from the CRM system.
For more information please refer to the Oracle Communications Integration Pack for
Agent-Assisted Billing Care Data Sheet available from the AIA for Communications
page on Oracle.com.

Product Master Data Management Process Integration Pack

Oracle Product Master Data Management Process Integration Pack Enables faster product
launch by synchronizing commercial offer information from a Oracle Product Hub for
Communications (PH4C) to Siebel CRM, Oracle Communications Pricing Design Center
within Oracle Communications BRM, and Oracle Communications Design Studio for OSM.
For more information please refer to the Oracle Product Master Data Management
Process Integration Pack Data Sheet available from the AIA for Communications page
on Oracle.com.

Customer Master Data Management Process Integration Pack

Oracle Customer Master Data Management Process Integration Pack Ensures that
cleansed, consistent, and complete customer data is readily available across
applications by mastering customer data in Oracle Customer Hub (OCH) and
automatically synchronizing it to Siebel CRM, Oracle Communications BRM, and EBusiness Suite.
For more information please refer to the Oracle Customer Master Data Management
Process Integration Pack Data Sheet available from the AIA for Communications page
on Oracle.com.

Revenue Accounting Integration

Oracle Revenue Accounting Integration provides high performance General Ledger
(GL) integration between Oracle Communications Billing and Revenue Management
and Oracle E-Business Suite improving GL accounting, reporting and accuracy.
For more information please refer to the Oracle Communications Revenue Accounting
Data Sheet available from the AIA for Communications page on Oracle.com.

7 | ORACLE APPLICATION INTEGRATION ARCHITECTURE FOR COMMUNICATIONS

ORACLE DAT A SHEET

AIA for Communications Components in the context of

Communications Industry Business Process
The following table identifies the role played by the AIA for Communications pre-built
integrations within typical business processes for the Communication industry.

MAPPING OF COMMUNICATIONS BUSINESS PROCESSES TO AIA FOR

COMMUNICATIONS INTEGRATIONS
Business Process

Supporting Pre-Built Integrations

Product Lifecycle
Management

Order
Management

Product MDM PIP (offers, bundles and products synch from Product Hub to
relevant participating applications)
Comms Order to Cash Siebel & BRM Integration Packs (product synch from
BRM to Siebel)
Comms Order to Cash Siebel & OSM Integration Packs (synch Siebel product
class to product specification in Design Studio)

Comms Order to Cash Siebel, OSM & BRM Integration Packs

Customer
Management

Comms Order to Cash Siebel & BRM Integration Packs (create & synch
customer integration flows)
Agent Assisted Billing Care (update customer synch)
Customer MDM PIP (enables access to cleansed and enriched customer data
from OCH through match & fetch, synch, and merge integration flows)

Billing
Management

Agent Assisted Billing Care (Siebel and BRM integration)

Collections
Management

Agent Assisted Billing Care (Siebel and BRM integration)

Revenue
Accounting

Revenue Accounting PIP (GL integration between BRM and E-Business Suite)

CONTACT US

For more information about AIA for Communications, visit oracle.com or call +1.800.ORACLE1 to speak
to an Oracle representative.

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