Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
problem solving
Structured problems
* Involved goals that clear.
*Are familiar(have occurred before)
*Are easily and completely defined- information
about the problem is available and complete.
Programmed decision
*A repetitive decision the can be handled by a
routine approach.
Problems and Decisions ( cont’d)
Unstructured problems
* Problems that are new or unusual and for which
information is ambiguous or incomplete.
* Problems that will require custom-made
solutions.
Non-programmed decisions
* Decision that are unique and nonrecurring.
* Decision that generate unique responses.
Types of Programmed Decisions
Policy
* a general guideline for making a decision about a
structured problem.
Procedure
* A series of interrelated steps that a manager can
use to respond ( applying a policy) to a structured
problem.
Rule
* an explicit statement that limits what a manager
or employee can or cannot do.
Programmed vs. Non-programmed
Decisions
Characteristics Programmed Non-programmed
decisions decisions
Type of problem Structured Unstructured
Implement the
Define the Evaluate
chosen
Problem Alternatives
Alternative
Ethical values
and culture Experience-based Feelings or emotions
Decisions
Values or ethics- Affect-Initiated
based Decisions intuition Decisions
Subconscious Cognitive-Based
mental processing Decisions
Self-serving Anchoring
Decision-Making Effect
Sunk costs Errors & Biases
Selective
Perception
Randomness
Confirmation
representation
framing
Availability
Characteristics of an Effective
Decision-Making
It focuses on what is important
It is logical and consistent.
It acknowledges both subjective and objective
thinking and blends analytical with intuitive
thinking.
It requires only as much information and analysis
as is necessary to resolve a particular dilemma.
It encourages and guides the gathering of
relevant information and informed opinion.
It is straightforward,reliable, easy to use, and
flexible.
A General-
Decision
Making
Model
A General Decision-Making model
Improving the Flow of Knowledge
– The flow of constructive tacit knowledge
between coworkers is a priority.
– Knowing what you know, what you don’t
know, and how to find what you know yields
better and more timely decisions.
(Cont’d)
Decision Making
– The process of identifying and choosing alternative courses
of action to meet the demands of a situation.
Trends in Decision Making
– The pace of decision making is accelerating: managers
report making more decisions and having less time to make
them.
• Complex streams of decisions
• Sources of decision complexity
• Perceptual and behavioral decision traps
(Cont’d)
Behavioral models
Descriptions of management based on behavioral
scientists observations of what managers actually do in
their jobs.
Guideline for making decision more effective
Categorical interpretation- the problem should be
defined properly.
Application of limiting factor- limiting factor should
be taken into account in order to analyze the external S &
W.
Adequate information- more quantity of reliable
information leads to effective decision making.
Considering other views- various views at the same
point are taken into account for quality decision.
Timeliness- decision should be ,made at proper time to
meet the competitive advantages.
Techniques for improving decision making