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  • Project On Quality of Services For Masses

    Caricato da

    Ashutosh K Tripathy
    8 visualizzazioni7 pagine
    Project on improving quality of services for masses. It talks about how do we improve upon he services quality in India. Specially for masses . The benefit to masses is considered a prime objective for the case. The case talks about the parameter which can be considered while choosing a service performance for the masses. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient.

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    Project on improving quality of services for masses. It talks about how do we improve upon he services quality in India. Specially for masses . The benefit to masses is considered a prime objective for the case. The case talks about the parameter which can be considered while choosing a service performance for the masses. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient.

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    © All Rights Reserved
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    8 visualizzazioni7 pagine

    Project On Quality of Services For Masses

    Caricato da

    Ashutosh K Tripathy
    Project on improving quality of services for masses. It talks about how do we improve upon he services quality in India. Specially for masses . The benefit to masses is considered a prime objective for the case. The case talks about the parameter which can be considered while choosing a service performance for the masses. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient. Use of Portals for food, vegetables and other consumables which is for public distribution Use of feedbacks out of created networks at the receiving retails of the PDS. Linking of ADHAR card nos. for the entitlement and the actuals received by an intended recipient.

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    di 7

    Use of IT to address the Gaps

    Gap 1: Between consumer expectation and management


    perception
    Gap 2: Between management perception and service
    quality specification
    Gap 3: Between service quality specification and service
    delivery
    Gap 4: Between service delivery and external
    communication
    Gap 5: Between expected service and experienced service

    Gap 1: Between consumer expectation and management


    perception

    Use of Portals for food, vegetables and other


    consumables which is for public distribution
    Use of feedbacks out of created networks at the
    receiving retails of the PDS.
    Linking of ADHAR card nos. for the entitlement and the
    actuals received by an intended recipient.

    Gap 2: Between management perception and


    service quality specification
    Use of feedbacks on the portals.
    Use of online customer satisfaction index and service
    level agreement.
    Grading system based on the outcome of 2nd point.

    Gap 3: Between service quality specification and service


    delivery

    Capturing of the expectation of the customer.


    Using online surveys while designing specifications.

    Gap 4: Between service delivery and external


    communication

    In all communications the promised services can be


    highlighted.

    Gap 5: Between expected service and experienced


    service

    This gap happens when the customer misperceive the


    service quality
    Through IT the expected list of services can be
    circulated and can be made available all the time.

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