JOSE R IZQUIERDO

(443) 414-7496. Jose.Izquierdo.R@gmail.com

Summary:
Seasoned IT professional offering help-desk, hardware, software and network installation/support; working in
the industries of IT, Pharmaceutical, Wholesale Trade, Construction and Education.
Certifications:
5/2014
2/2009
11/2008

CompTIA A+
Microsoft Certified Desktop Support Technician -MCDST)
Microsoft Certified Professional -MCP)

Education:
1/2013 - Present

Community College of Baltimore County, Essex/Catonsville, MD

Network Technology A.A.S. Program, 3.63 GPA

Related Coursework:
Communications. Intro PC Repair and Operations. Computer Systems Operations, Maintenance and
Troubleshooting. Local Area Networks. Introduction to Unix/Linux. MS Windows 7 Professional.
MS Windows Server 2012 R2. Introduction to Information Security. Logic and Object Oriented
Design
Other Training:
Windows -desktop/server). Networks. IBM S/36 and AS/400. Programming languages: RPG II,
Cobol ANS, and Data Basic. Collaborative software Lotus Notes 4.5
Censtudios. Information Technology Institute -2 years Technical Program) Ecuador
Diploma: Electronic Data Processing Technician
Skills Summary:

Computer maintenance and repair. Design and implementation of computer network

horizontal wiring. Hardware and software installation, configuration and
troubleshooting. Microsoft Windows, Word, Excel, Power Point and Outlook. Training
programs design and implementation. Fluent in English and Spanish

Professional Experience:
02/2010- Present
CAE II Technical Support -IP) - Comcast Cable, Baltimore, MD
- Handle incoming and outgoing calls -Cable TV, Phone and Internet services)
- Troubleshoot technical problems with products and services
- Schedule service work orders
- Resolve customer billing issues
- Sell additional products and services
11/2000 2/2010
Assistant Manager, Alley Coordinator, Server, Cook - Baltimore, MD
- Restaurants: Pastores of Rosedale, Bennigans, Poulet North America, Sbarro and Red Lobster
8/1995 10/1996

Independent IT Consultant, Ecuador

2/2000 10/2000
-

Support to Software Application Analysts in analysis, design and applications integration

Analysis and design of an Energy Commercialization System: Processes and Data Flow diagrams
End-user training and support on MS Windows and MS Office
Computer network horizontal wiring installation
PC maintenance, repair and upgrades
Software installation and configuration

11/1996 2/2000
-

PC LANs planning, layout designs and implementation

UTP/STP cabling system, patch panels, workstation outlets and patch cords
MS Windows NT 4 network servers installation, configuration and administration
Lotus Domino 4.5 installation, administration and end-users training
Computer software installation and upgrades
Help desk support troubleshooting hardware and software

5/1989 7/1995

Microcomputers and Networks Administrator -LAN/WAN)

Quifatex SA -Switzerland multinational wholesale and retail), Ecuador

Microcomputers Manager, LAN Administrator/Software Applications Manager

Grnenthal Ecuatoriana C. Ltda. -German Multinational Pharmaceutical Laboratory),
Ecuador

Supported the companys automation process and growth from 5 to 100+ PCs plus other peripherals
Help Desk, hardware and software troubleshooting, installations and configuration
Network software installation, configuration and administration
Training planning and implementation: MS Windows, MS Word and MS Excel
Microsoft software licensing programs
PC connectivity to an IBM S/36 system
IBM S/36 Application Software development

11/1983 5/1989

Other Work, Ecuador

Software Applications Programmer - Universidad Central of Ecuador

Software Applications Analyst, Software Applications Programmer - Prodata SA
IT Manager, IBM S/36 Administrator - Antonio Granda Centeno -Construction)