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(10 Corb er Copper tae 11 ob [Coast (ee men Pel se caer 3 (ety Images Gis 8 Mae De! dL 5 Henk Sonnuenb=Ksstmae Mane CX a cade Pro Cover image Fro Ce Sorin Pte ‘a her anes Rar PS Por Be a Alsherige € Pere Saat er er at ee ae ae pc en at espobgse a abaner er mv moneeoses os he oll penal mer Se pees ores Syabepctekin cantarelifestule English for work, socializing & travel Intermediate Coursebook lwonna Dubicka & Margaret O'Keeffe(on Eee Me ard Peta ca Five days in Dubai 2 will and going to p14 | Compound Agreeing and p22 nouns p18 disagreeing p20 Globetrotters | Present continuous pl4t-123 for future plans p16 Anitinerary Review 1-3 p34-35 ‘4 can, could and be Personal Building on ideas | Training solutions Learning curve | 280 1 936 characteristics | p42 ot 936-45 Comparativesand | P58 A training issue superlatives p40 can, have to, must, | Writing emails 1 | Giving advice p62 | Helping new people Rule of thumb | needtoand should | p60 ped | 56-65 eve First day at work Obligation in the | | cage ‘An induction programme 1 Review 4-6 | p66-6717 Past continuous p68 | Humour p72 | Storyteling p74 | Fresentations p76 | Tellusastory | Pasttenses p70 Prepare a. | 60-77 presentation | I Elevator pitch | Tell an anecdote 8 Zero and frst Products p80 | Problem solvng | Planning a green | Green chi conditionals p78 p84 office p86 78-87 Second conditional Rofurbishing p82 sustainable office 9 Passive forms p88._| Telephoring Making requests | Remote manager TT generation Active or passive pra Ped pve 88-97 p90 Working virtually Review 7-9 = fe 98-99 10 Thicd conditional | Collocarions with | Saying somry p05 | Doing the right thing Right and wrong | P102 blame fou 108 100-109 shouldhave ptoz | ke 4? P Challenges at work rl Relative pronouns | Writing emails2 | Networking p116 | Team-building pl18 | Working Bn Be Planning an event together Present perfect pti0-119 continuous p114 42 Reported speech | Consumer Dealing with Online entrepreneurs Tealand error | P120 vocabulary p124 | complaints p126 | p128 120-129 Embedded Board game: questions p12 Online business | | Review 10-12 zi ia q 130-191 Information files p132—141 Audio scripts p142-159 Grammar reference 160-176Reading: Got things to do Is your if busy tthe moment or do You have plenty of ree time? BB Look at the to-do list. Do you have any similar jobs to do? What other jobs are on your to-do list? Which jobs on your ist wil you enjoy doing and which will you cislike? Why? ‘Complete tax form of Reply to emails ‘Take clothes to cleaners ‘Submit expenses ¢/ ‘Make dentist's appointment Plan trip to Athens Look for cheaper car insurance (/ Sell the old printer on eBay Buy Jim and Jenny's wedding present Pay gas bill 7 Clean out garage Gottajobtodo.com helps thousands of people like you every month, lesa easy as one, two, three. Here's how it works. Post a job ad | on oursite | edoetmer Individuals and Let someone ee get | wharits- no jobs ‘companies reply to ‘on witht Youcan put ES esotigortwa srall youradandbida price, _yourtime and energy Youcan gveallyour -_Youjustselecttheone into moreimportant boringchoresto our you want todo your projects instead asians, job, In the past our assistants have done everything you can imagine. They've painced houses filed in tax forms, researched better rates for car insurance, aught kids Engish, built websites and even bought Aunty Fred’ birchday gift Last yar more than 100000 people found the help they needed at Gottajobtodo.com So cell your friends and family you're going to have a lot more time to spend together, We have thousands of assistants wating co bid on your jobs. so you'l have time to begin those projects you've always wanted co do, Youre going to love Gottajobtodo.com fou 1B Find words and phrases in the website text which match these defirtions. 1 itsnotimporant an offer ade at a stated price 2. routine boring tasks 5 do something on your own without 3. advertisement 6 searched carefully fr facts fora thing or peso" BB 20k 2 the tire numbered paragraphs in the website. Which tenses are Used? Past, preset future or a iture?a Sy Listening: Assistants yr Pe AN Bi what do you think the people n these photos are thinking? What kind of assistant do you tink they ke to have? {1.1 Lstonto the people in exercise Fd out you argh Ed 9) tsten again and complete the sentences 1 Iealwoys longer to get home on Tuesdays. 2 I'm ‘exhausted but I'd better go. 3 I'm the minutes this evening. 4 think these ones ... orthe other ones. 5 No, the other ones my toes, 6 Im him at home next time, 7 Wel, that new diet 8 Ive good at dieting, Grammar: Tense review B10 at th sontonces in exercise 8, Which tentes are they taking ebout? 2. pasttine b presenttine mitre It always takes longer to get home on Tuesdays. = They are talking about present time. future time DD compare your answers with a partner. Do you agree? Then find ‘examples of these verb forms in the sentoncs in oxercis 8. Grammar: Tense review fa the present simple bb the present continuous the will future the going to future €@ the present continuous for future £ thepast simple 9 the past continuous fh the present perfect >> For more information on the English tense system, see page 160, Gtr Speaking: Past, present and future ‘Write an example of each of these things in the sections of the circle below. «+ routine job you do every day «job you did't have time to do yesterday 2 project you're working on at the moment what you were doing at 6 p.m. lastnight job you think you will do tomorow something you've wanted to do for ages, butyou haver'thad time ‘* the name of a place where you've never been to but you've always wanted to G0 ‘* something you plan to do this weekend ‘+ something you're going to do as soon as. you get home ‘# something you hate doing but have to do © Wiorkin pairs. show eachother your in turns to ask questions ings you have written and develop conversations. ‘A: Why have you written ‘ix door bell”? B: That's a job | plan to do this weekend. My front doorbell isn’t working. A: [sit broken then? B: I'mnot sure. lm going to replace the batteries and see.Listening: Commuting EB sow do you gt to work o schoo in the morrings? How Tong does your jaune tke? Ist general swosll or peacet Why? EB 9) 1.2 ston to araciointeriw with some commuters Gnatain, Make notes onthe activites they mention, Name What they What they are usually do doing now Mario Alissa Steve Wanda EB Lock at the questions the interviewer asked the commuters. Underling the present simple and present continuous forms. Which questions include both forms? Ask and answer the questions with a partner. What What book are you reading atthe moment? fo you usually do while you're commuting? Does it take you long to get to work? Do you listen to music while you're commuting? What are you daydreaming about at the moment? 1 2 3 4 5 6 Are you studying for any exayns at the moment? Grammar: Present tense question forms 00k tthe table and answer the questions, Present tense question forms Present simple (yesno questions) (Wh- questions) Do you usualy take the train? What do you usually do? Does he usually take the What does he usually ‘rain? do? Present continuous (Wh. questions) What ihe doing now? What are you doing ‘Are you studying for exams now? at the moment? (yes/no questions) 1s he/she studying for exams at the moment? ‘Which tense do we use to tak about: a shor-term or temporary activities? bb long-term situations? >> For more information on the present simple and ‘Present continuous, see page 161Go Here are some things commuters sometimes do to pass the time on tans Think of ive more to add to thelist. «think about the day shead catsnacks © crow pictures study language do crosswords and puzzles «ook out ofthe window atthe scenery «seep «chat with other travellers ruth orcoml their Gh Werk: in groups. What do you normally do on ong Journeys? With ave the best ways to pass the tine ond why? Sometimes we ust have to wat for things to happen Inyour groups, discuss the best way to pass the time'n these stustions 1. While you're standing in a lang queue at the airport, 2. While you're waiting for red lights to turn green. 3. While you're listening to recorded music on the phone, waiting for someone to answer 4 While you're waiting for your dentist to see you. 5. While you're waiting for your computer to boot up. ‘A: What do you usually do when you are standing in a queue at the airport? B: | usually watch the other people in the queue. \ What about you? B: sometimes close my eyes and meditate or | read ‘something, Rel Seeeeo Speaking: Making changes BB Look at the list below. Which of these aspects of your life ‘would you lke to change? «© getmore sleep lose weight or get fiter sve money find a new job or place to lve study more English leam something new become a better parent / husband / wife / boss / employee something else (what?) Workin groups. You re going t discus making charges fDyourlfe Folin the nstucons below Then reper bck to the lcs. Wich people ar making the most changes th Ines? 1 Tall one anothec what you want do and why 2. Exon what youre doing to ty to change the stun, ‘A: Are you trying to find a new job? B: Yes. | work for a bank at the moment but [have a degree in journalism. I want to be a reporter. ‘A: Are you looking for jobs in television or racio? B: I’m answering ads for both. And I'm networking more 60 Imake more contacts. Writing: Responding to a radio show D You are on 2 daily commute to work and you see the radio's website about commuting. The radio station has invited listeners to email them about what they do while they commute. Send an tema to the radio station, Include information about what you usually do and what you are doing now.Reading: Activity Superstore GB 100k a the photos of some activts that are advertised on a website Match the photos wth the nome ofthe sport or activity. fyjnglessons aque spheting spy academy fashion shoot BB workin poe. student A: Rea the ret two adverts, Student 8: Read the last two adverts, Match the name ofthe att in exercise tt the adverts, EB tr 10 remember the essential nformation about the aves and explain them to your porter A Dream Come True 1 2 3 4 er wondered wht isthe youfoncyyouselfas the This actitywileave you We ofer you a geat range inside a washing machine? nexames Bond then our ——lookngandfeling uly of Ping acts to choose Then aqua spheringis jst Spy Academy ifr you! Youll amazing Relax a tap fom. You can experience the the thing foryou I's the ‘eam how use specialist. professionals create your new tl of aking the contols latestenreme actvty where spy ads such ashidden look Your day wl start wth yours a fying son you oh em anilin a huge camers and istering aninteriew with atop slst, enjoy spectacular vis from | plastic bubble with thirty devices*. You'll play with some followed by stunning make-up —_a balloon, or keep your feet lives of water The ball can ofthe famous Bond vehicles. and then an ncecbleup-to- fly on the ground with a reach speeds of upto SOkm such asthe moon buggy and date aye. Then enjoy @ fight simulator, We nave perhour i's eaharating and youl also recive expert advice fashion photo shoot capturing someting for everone, P tering atte same time. onow to escape the enemy. your fabulous look Price €123-€337. You't ove it Note: No weapons used vice €151 Price €73. Price €112. SoS gets: emal, used machines or.ols Avice: chins cto tat 3 8 special job thisense of exctement ‘igh smear @ mechne tat ws copy te experiance of ying an air, uses to tan picsWord focus: Free-time activities Name something you like doing in your free time. Did you Tike doing this when you were younger? In what ways have your leisure activities changed over time? [Ei hat do you tink most young Europeans aged 15-20 do in their free time? Read the text and find out if you are right. Young Europeans are * still reading books = The two most common leisure activities among young Europeans are taking sxercnaas = going for a walk, a bike ride, practising sports, etc) and meeting friends (40% - eating, dancing, having a Roughly one infve (2%) young adult saying the internet or playing video games is one of their preferred activities. Watching television is mentioned by 19%, listening to music by 17% and going to the cinema, theatre or concerts by 16%. Perhaps it’s surprising these days, but more young people (one in four) mention reading a book. (G00 you think the statistics would be sarin your cour Whynihy rot? ‘Complete the notes on -ing forms in the table with the. ‘examples from the text. Then find more examples of «ing forms in the text. -ing forms -ing forms can be: 11 parts of continuous verb form Young Europeans are stil 2 adjectives Perhaps its 3. used like a noun television is mentioned by 19%: ‘When ing forms are used like nouns, we call thern gerund >> For more information on -ing forms, see page 172. books. ED Tick 7) the leisure activities you like doing. Are there any you have never tried? Add some more activities that you like doing to the list running playing chess eking cycling swimming yoga playing computer games climbing making jewellery singing doing puzsles Visiting museums/art galleries gardening diving Photography shopping birdwatching ‘going fora walk doing up old cars Speaking: Choosing an activity GB How do you and your family relax in your free time? Do you have a specific hobby o interest? + One of my/our freesime interests is metre into [Mie lke / enjoy... ng = lam/We arelkeen on © Ive spend a lot of time... GI) Discuss these statements. Which ones are true for youand why? 1 ty to find new ways to relax in my free time. 2m bored with the traditional hobbies and activities 3d lke to ty anew sport or activity. 4 I'd lke to do as many new things as possible before | cetire/die. Work in pairs. Look at the adverts in exercise 2 and ‘choose the most appropriate activity for each of these people. Give your reasons. What other activities do you think they might like? 4 Your friend Helena loves adventure sports. She's really, into sking and diving. 2. Bar works with you, He's sy person who likes computer games. Ishi 20th birthday and you and your colleagues want to organize a group activity. 3. It your parents! wedding anniversary andl you want to find an activity they would like to do together. Your ‘mother is keen on photography. Yourfather likes doing up ald cars. 4 Your younger sister passed all her exams and you want to give her something special to celebrate, She loves clothes and shopping. 5. Yourbrother works in Research & Development for a Pharmaceutical company. He enjoys gardening in his free time. 6 Nigel loves gadgets and fining out how machines work. You want to give him a surprise present Writing: Giving a dream ean emt a en or fail member who has Something to clbrte and sy you want to ge them a ite the Dream! acy, Telnet wht sand why you tik theyatieListening: Issues with a project GD A ceadin is date or time by which you have odo or emplte something, Do you ever have deodlines t work? What for? Do you er your cleagues ever have problems meeting deadlines? Why? EB read on emai about a desdine, Whats the deadine for? [ Subject: Project status Hi Valerie a just writing to warn you that we're running about two weeks behind schedule with the new website, know we wanted it by 1 May, but it won't be ready in time. | propose we delay the site faunch by another month What do you think? All the best Jay Find word and phrasosin the ema which mean the folowing 1 be prepared before the deaine 2. tell someone about something before it happens so they are not worried or surprsed 3 later than planned 4 wait until a later time to do something 5 when a:new product or service becomes available BB 9) 1.3 Valerie talks to Jay about his email. Listen ta thei Conversation. Who says what? Write V for Valerie and J for Jay 1. Who says why the projects behind schedule? 2. Who wants to launch the site on 1 May? 3. Who wants to recruit an expert to work on the project? 4 Who doesn't want to pay someone to help? G00 you tink Joy's suggestion was a good one? Wihy2nany not? G9) Ty to remember the missing words from this part of the conversation, Then isten aga and check your anes Valerie: Is there any way we can have the site ready for the first of May? ts very important day: 1 someone to help us? What do you think? Valerie: Well i's an2___ idea. Do you? _getting someone from another department? Jay: No, Imean hiting an external contractor. We could have the site ready in time then. Valerie: Oh, | see. Jay: My brotherin-law's a very good web designer, im? — Valerie: Um, 1S It sounds expensive. day: 18, ___to him today if you like. Valerie: ___at some other options firs. Jay: Ob, OK. Valerie: & abit later to discuss this again?Speaking: Making suggestions Work in pairs or small groupe. Take itn turn to a jason Geof tens problems EB Find five expressions for making suggestions in pee Pe Be ; {TiS ton be Vi enue are ee ‘Aik Hava yo got ary suggestions neyo clecto Fahy GB complete those suggestions inthe tabla by puting the ideas asyoucan, presi actrees Raat orhers a 2. Ifyou lke an idea, respond positively and say things like Good suggestion! or Gest ee you Soi ike be pole. 1. What about (delay) the launch date by a month? = = 2 Let's (add) adverts to the site ‘ae hospital you work fr is hosting tn visting 3 We could, (get) contractor to dothe work || doctors from Australia next month. You're 4 How about meet) ferme? responsible for arranging their weekend activities Mn doare oli cteone You need to plan things to do with them on Friday 5 Why don't we (look) at some more options? night, Saturday and Sunday. You're organizing a ‘Bring your child to work day’. 1T¥s a day when employees’ children will accompany their mum or dad ta work, and learn a little about what they do. You need te plan eight hours of entertaining and safe activities for 25 children aged 6-10 and 38 children aged 11-16. A ‘propose, recommend, suggest are all veres that are formal ane more ‘common in written than spoken English I propose we delay the site launch by another ‘month. (written) What about delaying the site launch by ‘nater manth? (spoken) GD reed about some more written suggestions. What do you think these people actually said? Use the spoken expressions in exercise 8 You've noticed your colleagues are putting on weight and in need of exercise. They all work long hours and spend far too long sitting at, their desks. How can you encourage everyone to take more exercise? Sally proposed we introduce a blog on the website. Tom recommended adding staff photos tothe site, Juan suggested we work late to finish the project in time, 4. Anna recommended web training for the whole department. ne of your colleagues spends a lot of ne stopping by people's desks forlong social Conversations that interrupt your work and (fork of others neaziy. When you complain, he Just laughs. You've also complained 10 ¥ ‘put she doesn't seem to care. 5 Jean-Philippe proposed ending the meeting earlier than Planned. 6 Gudrun suggested we cancel next weeks meeting (DD Valse testo reject Jay's suggestions poly. Look at at Valeri thinks nthe tablo and match to what she says exercise 6 No, we're not going to pay for a contractor. I don't want Jay to talk tohis brotherin-law. Do people say similar things in your language when they want to be polite? Think of examples when you have to reject other people's suggestions politely. Ceruaiccsionieceiscsies| Ll Interactio In(clalig cole ours memes fee Pee eer a ees ee eee er trio eee ere ere Teens aCe RSC ec eae Dreier Suc ae ce eee NT i kee Neo Listening: Interview with a life coach ED Time stealers’ are common things that waste time at ‘work. Tell your partner two things you do that waste time st work. Make some suggestions to help each other stop wasting time. Whe: would you most ke to change about) yourjob ard b) your te? BB) 14 Lstent0 an interview with a life coach, Nancy Bailey ‘Are these statements true (T) or false (F)? What is coaching? 1 Life coaches help people to identi life issues that they want to change. £3 Nancy sent Jo information on’tme stoales'to hep him tranage Ns timo better. Read the text With partner moke suggestions to help Joe manage His tine 2 Ourclients are mainly company executives TIME ‘work. Tick (4) the top five which are the major obstacles ‘p your own time management — your ‘time stedlers 6 Irtakes about a year to get results from coaching EB») tisten again and correct the fase statements in exercise 2. interruptions ~ telephone email and vistors GB 9) 1.5 Listen to phone conversations with two of Nancy's 2 Meetings clients. What life changes is she helping them with? 'B_Tasks you should delegate A Procrastination* and indecision 5 Dealing with team members a Crisis management Sone 1 Lack of information or technical knowledge cee eer B vewear communication, objectives and prises Tie 9. Lack of planning ' 16 stress and fatigue a 11 Inability to say No" 4p 0esk management and persona sorgarzaton Fortunately, there are strategies you can use to manage im ‘control and reduce stress. ee your te, be mote i {mport-export firm detain doing tings you have oo Life issue: Tack of: when tere isn’t enough of someting EB Wier in pas Prepare a short ator the rest ofthe css vith strategies and sengertions fo help people manage the time beter"sSeecs Speaking: Change we need GW Read these comments from two of Nancy's cients, ‘What aspect of thelr ives do they want to change or plan? Sie) Ruth Wy catering business is doing really 1 work for an advertising agency as eer ie? | anadmin. assistant. IV's not very Jot of time doing lots of litle jobs that | well-paid or interesting work. I Peete metres | teft school at 18 and I don't have Seer a dogrea, i like to got a better Seat ern | jot butxm not woll-quaified.L erent | ‘really think I could be doing more ees a cxeative work. {BB Look atthe completed forms for Vikram and Ruth. Read the information and roleplay the telephone conversations between the cient and the life coach. ( 7 Name. Vikan Sirh Name: Ruth Dejesu 1 For each of the following life areas, how would 1 For each of the following life areas, how would you rate your life out of 10? (10 being you can’t you rate your life out of 10? (10 being you can't imagine it could possibly be any better) imagine it could possibly be any better) Health & sess Health & stress (6 Money Money 8 Own business or career 10 Own business or career 3 Family & relationships 5° Family & reationships | Learning ond growth '7 Learning and growth | Confidence Confidence i | 2 Which two areas are you prepared to improve over 2. Which two areas are you prepared to improve over the next 6 months? the noxt 6 months? Eine managenent, stress velop ‘aria carer epportities | 3. Please write down one thing you would like to 3. Please write down one thing you would like to have or achiove, but are not sure i or how you can | © have or achieve, but are not sur itor how you can have it? have it? amore fail ioe | Amore creative; fo. | interesting Student A: ' Student B: : ‘ise visit ona of) Youare Nenqythe Me Yat sreNavcyaraly vREN Gia elena Naneys clients. Yourlife 4 coach. Phone your client, life coach. Phone your | Naney’s clients. Your life coach, Nancy, phones to | Ruth end ask questions dient Vikram end sek coach, Nancy, phones to talk about your situation. | about the form she questions about the talk about your stuation Respondto Nancy’s has completed. Make form he has completed. 1 Respond to Nancy’ questions and suggestions suggestions for ways to Make suggestions for ' questions and suggestions and make some {improve your cient ite waysto improve your | andmake some suggestions of your own. 1 lients if. suggestions of your own, D 9) 1.6 isten to Vikram and Ruth. What has changed in their lives? How could Nancy help them now? ee Meee Writing: A way forward BD imagine you are Nancy. Write an email to either Vikram or Ruth and suggest a way forward.-Globetrotte Hong Kong Airport GD Discuss these questions. 41 How often do you wavel for work or holidays? 2 Where do you usualy go? 3 What ae your plans for your next holiday/business trip? BB 9/17 tisten to two travellers taking part ina passenger survey at Hong Kong Airport. What does the interviewer give to each traveller? ED 9) rea te interviewers questions inthe survey. Listen tgzhn and ake notes to answer the quostns ‘mere oe you raving to today? 2 Vina aro you going to do tere? ‘3 Were are you going t stay? ‘4 Whatare you going toda ate aipor today? ‘5 Will you buy anything spec or yourst? What wil yu buy? Grammar: will and going to UB Look at the sentences in the table from the es cenversetion and answer the questions Talking about the future I'm going to meet the sales and marketing managers b Milprobably check my email, Then, 'm going to charge my cellphone. d I think Ill get s head and shoulder massage. ‘Which sentences are about: 1 fry intentions and plans that have already been made? 2. decisions that have just been made or are being made now? >> For more information on the future, see page 166, {59 00k at the aucto script of conversation 2 on page 143, Flow many times does the second passenger vse wll or cing to? How certain does he sound about each plan or Section? Traveller 1Speaking: Plans and intentions BB Workin pairs. Look tthe information for two more tavlles that Hong Li [reviews Look back atthe questions in exercise 3. What other questions a Vou Tyler = Definite plans: oom plans: Go to Thalana Holiday with wf in Vancouver for Tavel ound South East Asia wth threameeis* Spend a yer there = Go toa family wedi there Fide an elephant in Thaland Stay with davohter and son-in-law eam fo div in indonesia “Take fry toVancouver iiand fase: ‘Do Ta Ohi in Stanley Park» biifes, : Le am some Thal and indonesian Fosanites: Go trekking in he jungle ry rating Play goif What she plans to do atthe airport: Update her rave . ‘What he plans to do at the airport: Fossby by se gos ea ‘Watch CNN in the TV lounge . Possibly vist the duty-re shops Travels ast often used as a verb but can also be an uncountab JA. we con't say'a rave! Where are you traveling to today? (ver) Is business travel impeztant for your job? (noun) A trip isa short journey a short period of time ina place ‘And what is the purpose of your trip? BD Work with a different partner. Roleplay the two interviews in ‘exercise 6, Take it in turns to be Hong Li and the traveller. BB Workin pars. Look at these travel fiuatlone and deck whet to do, ‘© You arrive at the check-in desk with ten kilos of excess baggage and no money t0 pay for it ‘© Your fight is delayed until tomorow morning. Your budget aifine ‘won't provide you with a hotel and you don't want to pay for accommodation yourself. ‘¢ You are in sirport departures and someone has stolen your ticket, passport, wallet and mobile phone. «You are stuck in a tal in traffic getting to the airport and you're going to miss your flight home f= You have won a competition. You rave five minutes to fila shopping basket with anything you want from the duty-free store, '» You are waiting at the carousel for your luggage and it doesn't appear All the other passengers have their luggage. Ed corqnte yur per war sere the cos Whotas the best plan? ‘+ Whatdo you like/disite about traveling? "+ What was your most memorable trip?2 Present continuous for future plans Reading: Home exchange a Sha ¢ Carlin Ventura reads Nicole's adver. Do you think Car and his wife stories 3nnon wil ke it? Give your reasons. What questions do you think the couple Diss these questions would ask Nicole and how would she reply’ - 1 Have you evr ertesarcom or aE eRe Sheesh ais ahaa ih clover elo -a peret cation to 3 Have you ever thought about visit the city! We are planning a holiday exchangig homes wth someone ele fora | ata tus pig Gers Ge daw roliday in a different town or country’ and one child (three years old). The A Canyoutnbotanysdarageeed |p) Sean Baas Sncintagesmcctagralosemn (peared. 2m ee someone else? i view of the neighbourhood. There are two elitist surecing aces ee erase 2. Have you ever rented a holiday home? I BW road wo readers stores about home Exchange inthe LATimes Who hos hd more positive experiances? | cote My wife, Shannon, and | have done Grammar: Present continuous for future plans three home swaps". As we don have any chien itis fay easy to Look at Car's email about his holiday arrangements. Complete the table amenge, The fret in London, was and find examples in the email ot so good. The house was cold | and uncomfortable and there wasn't aoc much funiture. Because of ths frst ~ experience, we always ask for lots of Hi Nicole photos ofthe home intro. oft, | Guess what? i’ all organized! Shannon and | ate fying to London on | wewil aso make sure we're inthe | May 23rd its cheaper than going direct to Paris and we want Center of town, ora shoe bs i to to see the city anyway. We're staying ina hotel in Piccadilly for three the center. | ealy don't want fo use a nights. We gat a good deal through the airline Car, because | have to crve so much ‘Then we're taking the Eurostar to Paris. I got the tran tickets online. in Los Angele. So we're not arriving in Paris until about noon on May 26th and ant Eras we're leaving on the morning of lune 6th | Well probably take a few day trips from Pari. Is there anywhere you'd recommend? What time will you be home this evening? I hone you for some firsthand advice f you don't mind We have exchanged homes 15 times All the best adit hes always been wonderful, We EB car always exchange cars as wel, which t |) has saved us qute a bt of money | Having a base" makes t possitie to pen short tps. Future forms: Present continuous or will? We tke exchanges with familes that 1. We use a) ____to talk about plans and arrangements that are also have children. k's great o ative already decided and organized. We often use it witha defiite place or time. ‘and have books, toys, bicycles, snow | | goad, tenon Anse tere ‘Shannon and I are flying to London on May 23rd. having fo eat out athe time. Itstunto | Were! cexpevionca io na diferent county We're? | Sandia, Indian Wels We're not 2 | We're 4. fi, mae octane 2. When there is no specific plan or arrahgement we generally use [etn nso | &. as z Well probably 5 What time 6 Look at the readers’ stories 3. We also use c)_ to talk about decisions that have just, again. What advantages and or only recently, been made. disadvantages ere mentioned? m7 >> For more information on future forms, see page 166.LB complete Nicole's ena to Car about her arrangements. Use the present continuous form of the verbs in brackets or will. Sometimes both are possible, faoo [> wican We !___ (catch) our flight on 24 May, 50 we 2___(not/see) you In Paris. But don't worry, 13 eave) the keys with our neighbour in apartment 5, and she # (he) here to meet you. 15____"_expiain) some more things about our apartment nearer the time, We've hired a car in the end and we & — (collect) Itat LA Aiport. We've Bought tickets for Disneyland and we (go) there for two days. We § Speaking: Choosing a home exchange 4 Choose one ofthe home exchanges from the website and plan a holiday. Think about these points: | ‘© Where are you going and for how long? | '# Who are you going with? ‘© What travel arrangements have you made? © Where are you staying? ‘© What wll you probably do when you are |. Gpendva ighehna motel so we dow have fo dive back ea | ea ete pubyyutty Universal Suds, oo holy? ff Rerzaarroces eth tte — payers Dh Wir pat Ak nh tert Se cibueanacedices Warm regards why your partner made his/her choices. New York - Trendy Manhattan Apartment, New York, USA. FUN, FUN, FUN ~ Spectacular harbor and downtown view, Times Square location, floor to ceiling windows, sunny apartment in a luxurious new building BEDROOMS: 1 BATHROOMS: 1 CHILOREN NOUR PARTY NO Venezia, Italy Romantic house in the heart of Venice 10-minute walk to San Marco Square and the ‘main shopping street | BEDROOMS: 2 BATHROOMS: 2 CHILDREN IN OUR PARTY: NO } Ho Chi Minh City, Vietnam Luxurious villa with big garden & pool in most Upscale part of Saigon BEDROOMS: BATHROOMS: 4 CHLOREN WN OUR PARTY: YES Cusco, Peru House close to Machu Picchu, incredible views BEDROOMS: 5 BATHROOMS: 4 CHUOREN IN OUR PARTY: YES Writing: Describing holiday plans GI ite an emai toa fend tling them about your halide arangemets. Ask you tend about his/her pansReading: Unusual hotels GB Look 2 these photos of hotels around the world What do you think they were used for before they became hotels? Match the hotel othe description, BB Feud the hotel tings ond match the hotels t this information 1 2 3 4 5 ‘6 ic iS Propeller Isiand City Lod These hotels are the cheapest. ____and This one has a suite for recently married couples. This one has bathroom facilis in the room which are not prwvate. This hotel is near @ good restaurant, This hotel has These hotels offer quests something to wear and () ry The 747 Jumbo Hostel, Sweden ‘Swedish businessman, Oscar Dios has converted jumbo jet into an arport hostel The newly opened Jumbo Hostels only ten-minute walk away fom the checkin courters at Stockholm’s Aranda Arpor. ideal for travelers on @ budget who have fan eaty fight and don't want to sleep atthe arpor, a room starts at 360 Swects ona (€31.86), which Is a lot less than hotel rooms outside major airports. Hote Staff wear fight attendant uniforms and al rooms are equiped with a flat screen ‘TV and wif. You can even get married on the wing ofthe planel The only room that has its own bathroom js the honeymoon” suite situated in the cockpit (na budget: with not much hla fox a counta w ey 1 spend Shave just got married ige hotel, Ger This former prison in Bein pial fers jase ox : 4 bean with bare windows and some recreere hee ae ‘the wall as an escape route. But whe vine oe Poon eit ter ih taba an and can seep stoed yaaa cons ee Baton aise nol separate fom he oa ot he oes ore {eno dubs ac, ut eos have to Grrclenteg Pah lens Ac joy arate power ora only cost you €46. cao flat screen TVs, — EB Wich hotel would/wouldt you ke to stayin? Why?Word focus: Compound nouns GB 100% atthe information inthe table about compound nouns ‘Compound nouns ‘A compound noun is made up of two or more words. We can form compound nouns using different combinations: ‘noun + noun, e.g. businessman, airport haicyyer adjective + noun, e.g. Swedish krone, double bed 41. We sometimes mite two words together eg. honey + moon = honeymoon, bath + robe = bathrobe, sea + food = seafood. 2 We sometimes use hyphen, eg, ten-minute walk checkin, 24-hour room service, ‘three-star hotel 3. They can alo appear as two separate words, e.g, hotel guest, room service, power shower: >> For more information on compound nouns, see page 171. EB Match the wordsin box A with those in box Bo make Compound nouns Then fine more compound nouns the tet & A. bath tooth honey news hair lap light sea === Molja Fyr lighthouse hotel, Norway Mela i econo outs G9 Look st these combinations of nouns related to hotels. Underine js 180-yea-old igthou oe ese reson roe mates the one that snot posible, Use » good ditionary to help you in diameter, znd it onty has one bedroom 1 tstais and a bathroom downstairs. Room facies include hairdryer, bathrobes, tea and 2 Coffee. The lighthouse Rota consists of just 3 fone oom but ful hotel acities are avaiable ffom the nearby Hote! Brosunde, incuding a 4 business /hotel/ reception / restaurant guest 5 ‘ 7 BB moon house top paper food robe brush diyer three-star / economies / budget /fourstar hotel conference / spa / bed / coffee facilities walk-in / power /en suite / bath shower concierge service, 24-hour room service and @ Soper seafood restaurant (315 pit) airconditioning /heat / entertainment /wisi system flat screen / cable / DVD / satelite w aa honeymoon / executive /Iuxury/ manager suite 8 100m /concierge / facility / laundry service 9 double / single / three / family room 10 queensize/ single / double / two bed Speaking: Guessing hotel facilities ‘Work in pairs. Write definitions for four compound nouns from exercise 6. ‘A: What do we call the service when you can send your clothes to be washed? B: laundry service GD Read your definitions to another pair and see if they can guess the compound. G1 workin pairs. A) Thinkof one compound noun cémnedted to these place. Wt fons for thom restaurant airport modem office shopping mall ) Read your defiritions to another pair They should quess the compound noun Res eae) LsReading: Low-cost tré GB Discuss these questions 1. When was the last time yol flew? Where did yougo? 2. Whot cid you think of the sewvige? 8 Wil you fy with ths arin asain? WhiyeAihy nak “EA Read these postings on a blog about ‘extra charges do they mention? ‘Agree and disagree are verbs so we use do SA. to form questions and negatives | don’t agree. Does anyone agree with me? Low. cost airlines I think low-cost airlines are not as cheap as they seem. I've just booked a flight to Vancouver. When you book with Fly High, you have to pay for checking in your luggage, with additional charges for sports/skiing gear, not to mention the food and drink on the flight. So, sorry, I just dowt agree that these airlines are doing us a favour by seeming to be low-priced. What fare they going to charge us for next? The flight attendants’ uniforms? POSTED BY GUS AT 12.18} COMMENTS Tagree with you about those additional charges, Gus, But I've never had any problems with ‘Smooth Jets, except for the occasional delay. I think you'll find their flights aren’t that expensive if you book in advance. And I think it's great that families with young kids can board first. POSTED BY KERRY AT 12.19.) CONMENTS You've got a point there”, Gus, Budget airlines aren't that cheap. Wo're flying to Bucharest next month with Whoosh Air and the airline's charging me for checking in each bag and for boarding first - I'm travelling with my elderly mother. Then there's travel insurance, as well as the credit card charge. And another thing: the airports that low-cost airlines fly to are usually out of the way” and you end up paying for an expensive cab ride to the hotel. I'm going to fly with a regular airline next vacation. Definitely. Does anyone else agree with me? 3) COMMENTS POSTED BY MOAT you've got a point there: you're right ‘ut of the way: anea where there are few people fab: ta, ae {GB 100k at those words related to fying. Which words ‘are compound nouns? What do each group have in common? 1. baggage claim, lounge, deportres, cabin cew, ground staf ght attendant board take of, land : passport, boarding card, ID suitcase, backpack, hola delay, miss a fight lost luggageListening: | don’t think so Gl.) 128 Liston to wo tionds at an airport. Who says what? Write B for Beatrice or Kfor Keith. More than one answor i possible. 41 Who say they are not going to get good seat? Who thinks you get what you pay for? Who says the fights were cheap? Who thinks they paid a lot of additional charges? Who thinks afines should provide a beter seria? & Whois going to get a sandwich? The verbs agree and sagree are more commen in written than spoken Engish.n spoken English we general agree or sogree indifferent ways, Read the examples in the table end complete the sentence. Serr Agreeing Yes. Absolutely. That's right. That's true. Goodpoint. Good idea. Disagreeing Well... maybe. But, ist really cheaper? There are all those extras we have to pay for We often use single words or short phrases when we are: EB 3) .9Usten te two managers discussing ways to reduce their organization's fight casts. What do they disagree about? BD 9) Read the notes in the table on disagresing. Try to remember the missing words from the conversation. Listen again and check your answers People are often slow to say they disagree. They might 1 hesitate and sound uncertain Wall erm, sure. 2. ask challenging questions Yes, but it takes ten hours instead of three? 3 say they partly agree That's productivity is important, too. 4 suggest atematives How. alinit? 5 When the disagreement is clear, they generally state their opinions more directly and forcefully, tm bbut I think this rule could cost us more money - Yes, but. — it won't always save ‘us money. I Speaking: Hidden airline costs Wore pais Read you stustion and Student A: You work for Smooth Jets, an aitine ‘that wants to reduce its costs to bbe more competitive. Look at the possible extra charges. Decide which five things you are going to charge for. Student B: You represent a consumer group. You have received complaints about ‘Smooth Jets, a low-cost aitine that is planning to intooduce extra costs. Looks the possible extra charges Decide which five charges they shouldn't charge for = Smooth Jets Proposed extra charges 1 checking in In-fight food and drink 3 changing the name of the passenger on the ticket changing the dates of a fight ‘Sports and musical equipment se of the overhead locker ‘x792n for those with medical condllions Speedy boarding Iboarding fii) carbon emissions 10 in-fight magazine eee oie eet ee ree eee ee eee a Hw could the ste protent Seibapeclinpic sets nore ace A a 8 a = £ e 5 = = ie) iS)cielo ae Smee a mean as Bie cto Reece ces orotate Sere Re Real Cre cee Ses Cee eeu eee ace ree ee en eee alt eR Td ete en eee te eke a cn eerie une eo eee as Pooieee SE ee Seas We're leaving on 16 January. Listening: Change of plan BB hot do you know about Dubai inthe UAE (United Arab Emirates? Reed the information and check your ideas. Situated on the Persian Gulf, looking out at Iran, iraq and Saudi Arabia, Dubai was little more than a desert village 20 years ago. But since then its trade barriers have gone, skyscrapers have risen out of the sand and it has become fan international business hub*. Dubai is just three hours from India and six hours from the UK. Dubai's glamorous shopping malls, glorious beaches and towering buildings give it an unreal quality. Tourism and leisure are growing well and Dubai has @ number of luxurious hotels, including the seven-star, Burj Al Arab hotel. ) 1 hubs centre FOMonday 645 pm.Art Novotel hotel ave in Dub, © 30-1000? BD Fay and Marin rea husband an wife team. Fy ia travel writer and Matin isa profesional photographer. Look at Fey's Knerary for tel tp {oDubal ond anewer the questions 4 When wl they arive at the Novotel hot! iweanestay 0 ss 2. Whatis Fay going to do on Tuesday and Wednesday? Interview bees rbvoatnge pasting?) 3. What does Martin plan to do on Tuesday and Wednesday? ‘Martin ~ dese ae 4 Whatare they both going to do on Thursday? windy ‘i er $5 How much re tne do you think thoy wl bth have? Sightseeing togeth 9) 4.10 Listen to Fay and Martin talking about thee trip, Wht has on ° ‘changed? Correct the itinerary. 14 Fre re sgatseen? inside Bur AV Arab, roto GB 9) isten again. Why doesn't Martin want to go on the desert trip with Martin — tating ® —— : " ve Fay? Why doesn't he want to have dinner atthe Burj Al Arab hotel? ‘ea a ° BB Martin says, Well, all ight then and I suppose so. But is he happy to Airport for ee 130 BM ‘agree? When do we use these expressions? With people you know very well plane leave ‘or with people you don't know very well? O° 76 SundaySpeaking: What to do in Dubai {Gh tics oF those activities do you normally associate with a country ke Dubai? Fiver eniise snowboarding desert safari shopping ina mall belly dancing camel ride ice-skating sandboarding hot air ballooning bus tour going to the beach GB Look at the What's On guide for Dubai. Which of these activities ‘would/wouldn't you like to do? Why? | Smt 6 things to do in Dubai Desert safaris Hot air ballooning Dubai Mall The BigBus Ski Dubai Dinner cruise in UAE Glide gently ina With more tran Company SkiDubal isthe Cruise along the Fulldey desert hot airballoon over 1,200 stores From the towering first indoor ski_—_Dubal river on safariofiers@ giant sand dunes, andavariely of | sail-shaped Burj resort*in the Arab traditional Arabic splendid chance camels, oases altractions, the AlArab hotel to world and offers hows or more folivethe desert and mountains, Dubai Malis the the gold and spice an amazing seting modem cruise experience. Enjoy while enjoying ultimate shopping souks", what forsnow sports boats and enjoy our atypical Arabian breathtaking views and entortainment better ways there suchas skiing, delicious gourmet, welcome at our of the desert. experience, anda tosee Dubals snowboarding and cuisine. Call Dubai Bedouin campsite Visitour website. place where you breathtaking views tobogganing, or cruises 04 360 followed by a came! USS245 pp. willfinda gold and attractions than just playing in the 4773, USS70 per ride, sandboarting, souk (markel) next from an open-Iop, snow. Call 04 409 person. dune bashing and foaworidciass double-decker" Big 8000 for enquires. belly dancing. Book aquatium.D0 Bus. Book online. Admission Price: online. USS80 per adventure sports 24-hourticket:_US$14.Two-hour person. orioe-skating, USSSS. ki pass: USSS6. have brunch* and see the latest Cater brah a combination of eat ana tren The Dubai Mall double-decker: bus wih wo levels has something resort: place where alt of people go for hoicays ‘or everyone! B am. — brunch at Mall_ Workin pairs. You ae work colleagues going to ; Dubai. You have 48 hours to do some sightseeing or ballooning? and you have a budget of US$450 per person. You have already made a plan but now you want to changeit Agree onthe activities that you wil do 8) together and b)invidvally Bd one of you falls il just before the trip to Dubail Find another partner and plan a new itinerary. Writing: A budget increase Write an email to your manager saying what you are planning to do and how much its going to cost (make sure its within budget). Ask for extra money s0 you can do another activity that you ‘would really lke to do. Give reesons. evening = dinner cruise?Taking your food seriously Baers act oa Estee hnaese et teal © sitting on the floor © having a litte food on your plate ea ernctan tanto acting ‘what happened? What would you think if this happened to you? EB») 1.12.isten tothe ose version of the story. Why cid’ the woman get the ob? GD Oiscss there questions 1 Wy does th boss tke jo can 8 seafood restaurant? “once to 2 Doyouthink it 2 good way find aut who to hire? . orbosseste 3 Inwhat ways ean sharing a meal People getalongy sl BB tend same psf i ps or international dni Match each tip to one of the countries in * the box Then check your answers ne 2 Page 135. ° Turkey “Japan Sauci Arabia Germany Se omit n enn SS aeN celina) ] Dining etiquettes of the world Cross-cultural understanding i important for today's global businesspereon. A lack of cross-cultural awareness" can result in rmigunderstandings, which may offend others and have a negative impact on your business, One area of importance is the different dining ttiquattes” of the worl, IIs impolite fo rest your elbows on the tabie. You shoul’ eat everything on Your lta. neat ou have fied by laying the he ered ak pared Sos torte ise fe ae B Antone gust slats etig rt and ts at ths cri oho table tates rom he Gos Leon too chops “eve it ove pore food win tam and ple om on he hopstis est yn raking oe chat ep oy 9 Bt of everything. People usually prefer to tak quietly. Meas re anol ia poop ony having $d conven: The en th ary or horoures quests see fit lf good eke’ To salon te oe sone person bong Soret ft you goto arestarny, the perc wo mado the nation ros _________Tratitionally. meals are eaten on the loo. Sitting with your jogs crossed is nota! behaviour. Never sit with your feat relched out. Guests are served specialties such as head, eves, etc. Eat with your right hand only. Do not be afraid af making a mess. When you have fnished, leave a litle food on your 4 plate. if you don', it wil be fled immediately. Asking for more food i & compliment our a Hee ORS Me A I a i Em i knawerige ot Understanding of a ‘subject or situation etiquette: fom rues for pote behaviour Davies tags that a perscn does. poe ae(03 Read the dining tins again and write thom so that they are true foxyour country ‘Asking for more foods not vey ple. What other things are good manners when you are dining out in your country? For example, punctuality Grammar: base form with to or -ing form [Bh Lock atthe information inthe table. Complete the exemple Sentences fom the ate. the base form with to or -ing form 1. We use the base form without to after modal verbs. You should everything on your plate. 2. Some verbs are followed by the base form with to Lean ____ chopsticks. 3. Some verbs are followed by the -ing form. People enjoy: oud conversations. 4A few verbs can be followed by the base form with to OR the -ing form, ‘Do not begin eating until the host signals to do so. (or begin to eat) ‘An honoured guest starts (or starts to eat) People usually prefer quietly. (or prefer talking) 55 Use the «ing form when the verb is the subject ofthe sentence. Sitting with your legs crossed is normal behaviour. for more food is a compliment. 6 Use the -ing form after a preposition Indicate you have finished by and fork paralie! Do not be afraid of ______ a mess. 7. Use the base form with to afer Itis+ adjective. Itis impolite _____your elbows on the table. Itis polite abit of everything. >> For more information on the base form and the -ing form, see page 173. the knife 100k th information abou dining etiquette in Chin. Complete the sentences ing the coor frm ofthe ver n bectot Tore maybe more thn one post Speaking: Copy your host Werk nroupecl ses ou wth Croseculturl constants and are ging echice on ding eluates to a group of nteratina! MBA students Suet A Tun fo Fle 1, page 152 for information about Rusia, Student Tum to Fle 3, page 139 for information about Argentina. Student C: Turn to File 39, page 140 for information about India. Choose four of the most important tips to memorize and tell your partners. What are the main differences when dining in someone's house in these countries? Make notes about the main points, ETT MB at EY 1 take off your shoes b our shoes before — (enter someone's house. ~ (enter) 2 Chinese people prefer — ntertain) at ple prefer p — (entertain) 3 Ifyou don't want — (eat) delicacies « like fish eyes, you should wee serve) them to others, 4 is important fant —____ (revolve) the servin tray to other people around the table. ° 5 (eat) the last — | st piece of food from th serving tay is considered (be) ingot, 6 You ca (show) ic 1 ___ (show) your appreciation of the meat by (knock) on the table, 7 Insist on__ — (pay) for the meal, although your host will ____ (refuse) your offer. 8 Next time you meet your host, it is polite (offer) a meal of a similar quality,Listening: What the locals eat BB 2) ston again and complete the {09 06 y0u Ike trying new dishes when you travel? What ithe most unusual Preston dish youhave aver eaten? 1 What would you? BB.) 113 An australian couple, Riche and Barbara re on okay i the 2 Of, that good Philippines. isten to ther conversation and complete the travel blog 3 irk Whee 4 For the main course, you z heated en 5 2 of big, funnlooking bic j Balu ere common in the bie ou | Philippines, Cembosia and N gokon * | Vitra, They are ponder | ‘se — or aly sot by 8 Novis beef, onl its hei. : ih belt 9 What doositcome 7 isa fertiized or 10 hello chicken that is BB) 115 Rech initesEnviquo 0 2 ° and eaten in the barbecue at his home. Listen to their shel tis usualy eaten conversation and put the tems inthe order ‘that they are discussed. with a © _. although some 1 people prefer chill and 2. An anecdote about food in the vinegar with their balut Philippines. Food that Enrique doesnt like to eat. 3. Adish Enrique wants tory. 4 The food served at a typical barbecue. EB 2 Listen again and undetine the expressions you hoat EDD Listen again. Tick ¥) the expressions jou hear and correct the other expressions 1. We must ty the belt. / We could tr the balut./ We should ty the balut * rect the other expe 2 Its very tasty / Its very sweet. / Its very salty, 1 Thank you for inviting me. 3 Icantstand rew ogg. /I crit eat raw egg. / can't eat boiled egg Its more prawns than steak these days, 4. What isit? / What’ init? / What it ike? Can help you with anything? 3s quite chewy. / Its very chewy, / Its kind of chewy Help yourself to the buffet. 6 ta sort of boiled egg. / Its like a normal boiled egg. / lt tastes lke boiled 's there anything you don't eat? egg. eonen (there any fruit in the salads? Gy 9) 114 Back home in Australi, Richie takes business cent to dinner 7 Tis testes good, What’ ini in Sydney Look atthe waitess's pad, ston to the conversation and write 8 | would at that with your their order. salad, Enrique. 4 cP> &- Bed Be 1. Entrée, 2- Side order 2 Main course: 1Word focus: Food and entertaining Bi rittese words it tree groupe Speaking: I'd recommend .. BD Werk in pars. Prepare to act out fiesrerstertstecare Yoda te host. Student B: You are the guest. Read tha lnormation below and ooply the situation. Then change roles. knife and fork boiled salty grilled saltand pepper roast delicious sweet cll and vinegar fried spicy chewy baked ich tasty steamed smoked chopsticks serviette stewed oily tender plate spoon tough menu glass Student A: Student Bis an important business dient things on a table and you are taking hinvher to lunch ‘Decide which restaurant you are taking hirvher to, ‘© Whatis special about the restaurant? 2.9, the food, the price, the locaton, the service, the atmosphere? Mention this to your vest, Ahow foodis cooked 8 taste and texture What is on the menu? Write down ‘three or four typical starters, main GD Wtch th cect combinations courses and desserts from your country/ region + gilled/ tender /tough / aw ice cream 1+ Show your quest the menu andbe 2 fresh frozen / white tuna b stew preceietie ae Eee 3. rare/ medium /well-done / filet © water 4 green / prawn /fuit/ 89g steak Student B: chen ae © vonetables You are a very important client of 5 chicken / beef /lentl/ tripe sgetabl Student A, and he/she is taking you to 6 steamed st fied /boled / roasted f salad lunch. 7 bottled /tap/ stil / sparking 9. meat ‘* Respond to information Student A aves you about the restaurant anc! ask 8 lowdat/ chocolate ‘homemade /strawbeery fish aa BD Think of two other combinations for each of the iterns (a-h) in exercise 9. ‘© Youhave never seen any of the shes onthe menu before. Ack ots of Discuss these questions, ‘questions about the food, e.g. Hows it 11 What is your favourite meat dish, fish dish, snack, ice cream, fruit and ae vegetable? ‘Tell Student A about ether 2) your ° numerous food allergies or b) your 2 What food and dishes do you never eat? special diet 3. What starter, main course and dessert would you usually order in a restaurant? so Aak ¥ fou tan hve Ste order the. 4 What do you usually drink with your meals? isn't on the menu.Reading: Food quiz EBB inthree minutes, write down everything you have eaten and drunk in the last 24 hours. Compare your lists. What is healthy about your diets? And what is unhealthy? BB Ave you making heathy food choices? Do the food quiz witha parne. Then tur to Fle 4 en page 122 0 check your answers BD ich information surprised you most in the que? What is Healthy Eating? We all know we should eat lots of fruit and vegetables, but nutritionists say consumers often don’t have enough information about the fat, sugar and salt levels in food to make healthy choices. So, what do you know about healthy eating? 11 Which best describes your attitude to breakfast? | usually take the time to have @ good breakfast. bi skipit. 'm not hungry in the mornings. € I just need some coffee to wake me up. d_ don’t have enough time for breakfast most days 2 Which of the following facts about sugar are true? ‘a Thete are two types of sugar — those found naturally in fruit and mik (unprocessed) and artificial or processed sugars that are added to food bb There are about nine teaspoons of sugar in a can of fizzy drink, uch as cola «¢ Sugar contains fewer calories than other carbohydrates and prowides essential nutrients The body needs litle added sugar healthy diet B You are having a busy day at work. Which of the following is true for you? a sometimes forget to have lunch Bb Loften grab a sandwich and have @ quick lunch break € _'m always multi-tasking, so eating and working i €35y! d_ | usually make time for a good meal its essential to a Eating too much saturated fat is believed to increase ‘bad’ cholesterol, which is a risk factor for heart disease. How many grams of saturated fat are there in ‘medium cheese pizza? 26-8 b10-12 ¢15-22 55 which of these foods are also high in saturated fat? a butter and margarine e nuts milk and yoghurt fish © meat and meat products g cheese i d_ biscuits, crisps and cakes hole oll How would you describe your salt consumption? I never add salt in cooking or at the table. b_ Ladd a bit of salt to food I'm cooking € add lots of salt to my food, even before I taste it 7 saitis essential for our health, but experts say ‘too much salt can lead to high blood pressure and heart problems. How much salt should an adult eat per day? a 3g (half a teaspoon) b_ 69 (a teaspoon) © 129(0 teaspoons) = cremaGrammar: Quantifiers Locka he information in the table. Choose the correct atemative to complete the rules. Quantifiors 1. We use much with countable/ uncountable nouns and we use many with countable / uncountable plural rouns, in negative sentences and in questions. 2. We use a lot of and lots of wth countable and uncountable nouns to talk about large / small quantities. We use a lot when there is no noun. 3. We use a little with unccuntable / countable nouns and a few with Uncountable / countable nouns. litle and a few mean a small quantity. 4 We use (ver) litle and (very few to suggest that there is not as much, or many, of something as we would ike 5 We use too, too mary and too much when we say there is more / less of something than we noed or want. We uso (not) enough when we say there is ‘more /lessthan we need or want >> For more information on quantifiers, see page 171. Ei choose the corect option to complete these sentences 1 There n't much many sugerin my ce How many/ mach grams of saturated ft are there in this? {eat alot of/ much rut and vegetables. More than 20g of fat per 10Qgis lotsa lot/ ot of often ad a few / a litle sugar to yoghurt He went fora walk to burn alitle/ afew calories Vary lite ory fw people know whore saturated fot comes from in thelr ct “There's very fw / vty ite inforraton on food labels. 9 Most people eat too many / too much salt. 10. | think there are too much / too many additives in food, 11. Fizzy drinks are too / not enough sugary for me. 12. Consumers don't have too much / enough nutritional information. 6B Mote six questions using words and phrases from three or four columns the table. Then work with another student. Take turns to ask and answer your questions. How much chocolate do you eat? How uch rulttional information do you eat? Doyouest many chocolate do you drink? Doyoudink alotof cakes andbiscuits varied enough? Isyourdiet_ alot water in your diet? Is there toomuch —futjuice (on food labels? toomany takeaway and ready meals enough variety verylitle fuitand vegetables Speaking: Its all too much ED Work in pairs. what would you say in each ofthese situations? 1 Your new assistanthas reserved a meeting room and ordered lunch for you and two colleagues. She has booked the boardroom which seats 30 people, ordered 20 sandwiches and ‘wo small bottles of water. Tell her what ‘the problems are and what you want hero do 2. You're having a meal in a restaurant with a fiend. The soup is cold, the bottled water is warm, the porions are. small, the food is expensive and theres 12 20% service charge. What do you say to each other? What do you say to the waiter? 3. Your teenage beather/s0n loves pizza and pasta and neve: eats any fruit or vegetables. He alo plays video games for hours but never does any3 Communication strategies | Saying Speaking: Hosts and guests GB ivten is it polite to argue with people? Think of some situations where tis polite to say no" and dsogre wth ether peopl. Sra Lock a he man ad the woman in tho photos. Each one eS I 7: Hove some more poll having a conversation with anther person Rod thei half ofthe ( paola convetotion Which person sahost and whichis guest? What are TY they arguing about? {fs Some more shrimps then? ‘A: You don't need to A. lose weight! Just a few more? (te Ne no, Why dont we split? ‘A: Good, and a litle more paola? A: Is that the chock? (A: Are you sure? A: Well, that’s very kind of you. ? hi y ‘A: Well, thank you very much. Itwas a terrific meal. ‘What would you say tothe host and quest in exercise 2f you were talking to them? Use these phrases to create the two complete conversations. 1 Ido! 6 No, no l insist. You're our guest. 2 Its our pleasure, 7 No, no. twas tfc, but| couldn't manage any more. 3 No really, 'm fll 'm tying to diet 8 Ohno. This ison me. 4 Tim glad you enjoyed it. Don't forget yourdoggy beg. «9 Wall... maybe just a few then. 5 No really Illhave to pass on that, but thank you. 10 Yes, the company’s paying, B29) 116 Usten tothe two complete comversations and check your answers. EB What qualities does a perfect host have? What qualities does a perfect guest have? BB Look at some things that English speakers often do when they turn down invitations, ‘Then label the different parts of the refusal using items 1-6 from the table. Saying ‘no" 1 Give an excuse Apologize 3 L Oh ... It sounds great, I'm so sorry, but | have to study. 2 3 Hestote Thanks for thinking of me. Perhaps we can meet up another time? 4 Suggest an alternative L a 5 Say something positive 6 Saythank youListening: An invitation ‘When was the last time you said ‘no’ to an Wwitation? What was the event and why did you turn it down? V.9)1.17 Liston to one halo telephone conversation What's the event and why cant Gabyila 90? BD Look at what Gabriella said. What do you think Sendy said? Hell... Sandy! Great to hear from you. How are you? Not too bad, Hows Pater? ... Oh, nothing exciting, I've got some exams coming up so I'm studying all weekend. ... Oh ... Idon't think I can. Sunday, you say? It sounds great, but | have two exams the next day — Marketing and Accounting... 'm realy sony, but | have to study... Thanks for thinking of me, Look, when my ‘exams are over, pethaps you and Peter can come over to my place for a meal? ... OK, choose a restaurant you want to go to and it'll be my treat... No, no, | insist. It'll be your birthday present. ... OK, Iwill, And have 2 lovely birthday on Sunday. .. Bye. ru tsar ne te apts conan Wee Your answers sn’? 9) Try to remember the missing words from the conversation, Then stan again and check your this 1 Listen, what 3. Sunday? 2 Can you2 birthday and Yn 3 3. Oh, what a ! 4 It OK,15 5 bbe nce. Or? out to a restaurant together 6 Ohno. Well payfor®__ 7 No, you?. a do that Lots talk about it ater 21k my 2 party, all go BD Look back at what Gabriella says in exercise 9 and underline the different ways she uses to say ‘no! BB) socket to ache ston age 105 hice taitiial icon er livewhananae Speaking: Turning someone down ©) workin pir. Think of citer ways to say‘ n these situations. Ty to think of good excuses. 1 Have you ever tied sheep's brains/insecisfish eyes? Do try some. They're a delicacy. 2. We're going jogging at six o'clock tomorrow morning, ‘Would you like to join us? 3 Terminator 10's playing at the Roxy Cinema, Do you want to come and see i? 4. I'm going to the library to study. Would you like to come? 5 Weneed:o dean out the garage. Would you like to help? BB Work in pairs. What could hosts and guests say in these situations? 1. Adassrate invites you to a late-night party this Fridey You have to work on Saturday 2. Your English teacher invites all the cass to see a Shakespeare play. t wl last about three and a half hours. 3. YourPolsh host ofr you tripe soup in a restaurant. 4 Your cousin, who lives in Canada, invites you to visit him this winter He says he'll pay forthe fight. The tckat i expensive and its very cold in Toronto in winter. '5- Your new bos invites all the people in your department fora meal afer work on Tuesday 6 Your supplier offers you two free fights to Rome but its ‘company policy not to accept expensive gifts. [B Work in pairs. Act out situations 1-3, Student A: Turn down the offer or invitation. Student 8: Insist little. Then change roles and act out situations 4-6, ra Ry a 8 ig i a oS E € a iz € I i]Rol) Cee ae eee peepee Cae ec) ESS CoE You can apolocize, give an Coeur eiuar eee tea erd cee ee eee CM een ee meee ae) ee ee ae No, really It was delicious but ae Speaking: Gift-giving Wen was the last time you gave or received a gift? What was Rand who was itt0 or rom? BB Wich of these gifts would you prefer to accept from a business contact? Why? aleey ring local handicratts e.g. a wooden box) » book ‘¢ the company calendar © a bouquet of flowers ‘¢ a potted plant © apackst of tea/coffee quality chocolates © 2 pon with the company logo 1 tickets fora cultural event Ey What kinds ofits are popu in your company and country? What taboos are there? sot te ele ote aaa Pe ee nn cd Tres) You greet a group of international visitors at the airport. Act out the situation. One of the visitors asks where the rearest restroom is. Give her the wrong directions. Miss a turn. presentations. best seat to the visiting director. When he turns itdown, insist. Act out ‘the situation. [At the airport, you say goodbye to the visitors and xchange small gifts. What do you give? Offer the gifts and when they refuse, insistSo Board game: Entertaining Rules BB Work in pairs. Discuss these questions, 122553 coin 9 move, Head coin to move, Heads, Ove One Square, tals move wo, 1. Doyou ever have important visitors toy. 3 1 Your company or Alepertment? Who are they? How often do they vst and why? 2 When wasthe st ie you were ater Where dd you go and why? ce 2 Follow the i Sauan ane stuctons on each Te 3 you land on a squ Someone landed onbel re, Ove OM C0 the next new squar 4Me first ° isthe Gy Pye gate in pas. An important group ofieenatioal Mistors corn to your compary/orgnoation Rist Berson to finish After the morning meeting you take the While having a Cotes, you chat ‘the programme for to your quests the visit. Some of the Uisitors t lunch Your guest asks tisitors ask they can You give tha a it you about the change the order of Summary ofthe kind of food in your Some ofthe items on food on the menu and county. the programme. Act. fecommend one of the out the situation. dishes. You suggest eating out this evening but one ‘of the guests says ino! and gives an ‘excuse. What does hheishe say? The Gne of the visitors comes upto gad you and tells you that one of 2 the members of the group has. his S0th birthday that week. ’ You discuss what gift would é be appropriate and how to celebrate the event. 13 ‘4 % Arrange a time and ‘Complete these questions “S a place to meet your ¥sitors before dinner evening, avisitor who ‘to ask your guests does nat eat meat asks bottles of this evening, One of, you to recommend Water would you like? the guestscan'tcome ff Some regional dishes Would you like to the pre-dinner What do you suggest? bread with your meal? venue, Act out the = side dishes: situation. * Ha 4 5 Neuve Biter the main courte, The waiter takes your ord invite you to go you recommend & What do you order for everyone sightseeing the typical dessert from asa starter and for the main next day but your country. One of course? (There is one you have alot the guests doesn't ‘ Vegetarian and one of work. What want it. What does diabetic) he say? do you say? eraction Writing: A thank-you note BY vox ve recent retuned fom an overseas vi . com an oversea to anther company. Wt an oma thrkng your hot ferorgansing your vst and forthe gts you eave ay someting costae alt heCEs & ‘A GD Match the verb tenses to example sentences. ‘The present simple The present continuous The will fuze The going to future The past simple 1 2 3 4 5 The present continuous for future 6 7 The past continuous 8 zote an The present perfect lve always wanted to have a personal trainer We were sitting on the beach in Mallorea ths time last week. ‘Why are you wearing a tie today? Do you usually walk to work? finish this work tomorrow. She's starting her new job on Monday. They bought their car on eBay I'm going to make a healthy salad for dinner. Read this article and put the verbs in brackets in the correct past or present tense. Commuting by water ‘Commuters in many parts of the world travel to work by water. Services like the Star Ferries of Hong Kong and Sydney Ferries in Australia | to.commute. These ferry services in recent years? (become) symbolic of ther cities. A huge double-decker ferry in New York single rush-hour trip, and the number of services & (increase) to meet growing demand, ED Match each phrase 1-8 to 2 sultable response a-h, 11 Why don't we stop for lunch now? 2. How about taking the high-speed tain to Brussols? 3. Isthat the bill? get this 4 Her designs are the best. What do yo 5 Isthere anything you don't eat? 6 Weuld you lke some baklava? 7 Pizzas ahealthy choica, isn'tit? 8 Do you want to come to lunch on Sunday? ink? GD Fee tis atc. Put the ver Sometimes more then one answers posible Breakfast meetings are common in US corporations, ‘and now the ‘power breakfast’ is becoming more popular in Europe and Asia as well. A Jot of women ‘executives especially prefer | (have) breakfast meetings, Helena Downey, a marketing director from London, says that she doesn't like (take) a Jot of time out of her working day for business lunches. She often chooses > (meet) clients before she gets to the office: ‘By « (get up) an hour earlier, I can often 5 {leave} the office earlier. (offer) an easy way & (carry) up to 5,000 people in a In London, in recent years, many people to commute on the river. Mark Hardwick regularly —(use) the London River Services: For years (take) the underground to work but I (always be) fascinate by the River Thames. Commuting by water® (onase) me feel more relaxed. Ir’ bit expensive, but there (not be) a more pleasant way to get to work (decide) pe That's very kind of you, but its my treat. Thank you. It looks great but ! couldn't eat another thing Yes, good idea. 'm starving Well I'm not sure, Doesn't it contain a lot of fat? Let check the price of fights fist Yes, actually, 'm allergic to peanuts. It my mother’ birthday. Pethaps we can make it another time. That's true. But the price is important, too. brackets in the correct form (base form with or without to or the «ing form) Its easy 6 (get) a table for breakfast in @ good. hotel, And I've found people who might” (say) ‘no’ to lunch because they have a busy schedule, are happy {umeet) for breakfast.’ Cost is another consideration: ‘Lunch for two can § (be) over £100, but breakast will (cost) less than £30.' There are other advantages to the working breakfast: ‘It's quicker, more informal and dining etiquette isn’t such an issue.”ae eed this description of seasonal food and complete the mising words The fst letter given Ifyou ever go to Catalunya in north east Spain in late winter or early spcing, you 's uy the calgots, These are a? —__ of long onion that 3t____ quite ‘sweet. Calgots are typically eaten outdoors at a popular lunch called a calgotada, The onions are sc fon the barbecue and®s_____ with a special sauce called romesco, which is®m_—__ with olive ol, nuts, tomatoes and a7's___. of chill pepper called a ora, You eat the white part of the onion, Use your hands to | off the outer leaves and then dip it into the sauce, You'llneed a big #n_____ to protect your clothes ‘and don't be afraid of making a?m___. After the calgots, for the main people usually eat lots of * g meat, such as lamb, and often finish the meal with 2 traditional? d_ such ‘as croma catalana GB Underine the word or expression that is different 1. Which of these is NOT a cooking method? roast / boil /stew / tender 2 Which of these is NOT associated with taste and texture? salty /baked /tough / chewy 3. Which of these is NOT put on a dining table? spicy / chopsticks / spoon / knife 4. Which of these is NOT used to describe fish? white 5 Which of these is NOT used to describe water? ‘ap / bottled / sparkling / low-fat 6 Which of these is NOT used to describe steak? well-done / stil/ medium / rare 2zen / homemade / fresh ‘Complete these staff complaints about the company canteen. Choose the correct quantifiers. 1 There aren't enough / too much / itl heathy options. 2. Itcloses early to0 / too early / early enough in the ‘afternoon 3. | profer not to eat meat but there are litle / a few / few vegetarian dishes, 4 tre 5 There isn't many / much / too space between tables. 5 too much / 100 / much to eat there every day. 6 The queues are long at lunchtime so there's very litte / much | few time to eat. 7 The canteen isn't too big / enough big / big enough, 8 There are a little / much / lot of starters but there aren't ‘many / much | few desserts. GB Undertne the ature forms tat con complete the Sentences. Sometimes mere than one options possible 1. {haven't made any plans for the weekend, but the cinema a Miprobably gob I'mgoing ¢ | go 2. Sandals got her ticket booked for Bali. She: on the 25th a leaves b isleaving ¢ probably leave 3 into the office tomorrow? ‘a Doyoucome b Ave you coming ¢ Are you going tocome 4 We a lot next month. Its too expensive ‘a aren't going to eat out b dontteat out ¢ won't eat out 5 think some more coffee. Want one? a immaking b Illmake ¢ I'm going to make his favourite series, 6 Tomorrow evening he He never misses it a is going to watch b iswatching ¢ watches GD Match the words in each column to form compound nouns. 1. double / single /queen-size aw 2. cable /satelite / at screen b suite 3 honeymoon /executive /luvury —€trip 4 round / desert / business d. facilities 5 fastfood / traditional /seafood restaurant 6 airport /hotel / modern f bed WD Puneoch wordin the boxe into the correct group Decor tos ovens pattern Unit 1 [appeintment commute Knowiedge management | suggestion stressful schedule Unit2 (arrangements delay exchange hotel_deparures sightseeing Unit3 (— business chocolate delicous dessert etiquette healthy restaurant passenger assistantcan, couldand be ableto = Easy ways to improve Reading: Mental abilities How often do you do puzeles? What ype of przles do you tke? BB Look at tis puzse, You have to make words that contain the letter N. How many words ean you find in three minutes? EB id you enjoy the puzzle? Why?/Why not? Do you think puzzles lke this are good exercise for your brain? GB Read the article about brain power. Find six ways to improve your mental abilities. Gh hat do you thinks the best advice in the arte? GB Find words in the artic that mean the following 4 increase or improve something (paragraph 3) 2. make someone do something they don't want to do (paragraphs 3 and 4), 3. something thot test skils and bits in an interesing way (arsgreph 4) 4 make someone use all thei abilities oF intligence (paragraph §) 5 how well a person or thing does a particular activity (paragraph 5) your brain power {can remember the name of my first teacher but | can remember what | did yesterday. | wes able to learn things a lot faster when | was a child ‘Ace you able to remember things easily? Could you learn things quicker when you were younger? ‘What can we da ta improve aur memories? Goagle ‘improve brain power’ and youl find all sorts of tips on the subject. Most of them involve physical exercise, balanced nutrition and complex mental exercises. It ‘would be coo!® to incorporate all these tips, but it is hard work Fortunately, forthe lazy people ike ma there are easier things to boost the way the brain functions. By changing the side of your mouse pad you force yourself to use your non-dominant hand. This wil stimulate the neural connections between the right and left hemispheres in your ‘rain, Ideally, you want to do @s many activities as possible with your rnon-daminant:hend, Force yourself to remember things. You can stimulate the brain just lie your muscles and the more you exercise it, the stranger it will get. For example, last year | couldn't remember my mobile phone number. Every morning for a month | forced myself to write down the number from memory. Now | am able to memorize phone numbers very easly Remembering names, memorizing phone numbers and not writing shopping lists is a great challenge for the brain. By playing games that mole some thinking you willbe able to keep your brain in shape Activities 95 simple 8 sudoku or crosswords stretch the thinking process and soon have an impact on your baits performance, Regu isthe key here, so try to make these gemes or exertses prt of your routine ‘ook rest very good4480 ° Grammar: can, could and be able to Speaking: |I'd like to be , , able to sing Road the information in the table. Find all the examples of can, could and be ableton the article Read the instructions and write Yyour answers inside tho shapes bolow. can, could and be able to ‘1 Something that you could do well when you were younger but can't do. 4 When we tak about bites people have now, we generally use can. aa | can remember the name of my fist teacher. ov eareiyne etefel tan ps eee 2 Be able to and can sometimes have the same meaning, ‘now than you could ten years ago. You can/will beable to intagrato ths into your ite fry easly 3. Something that you can never remember. r ii ithave H avon ‘we talk about abilities people will have in the future, we use will be a ipapeting Heselaad een ‘You will be able to keep your brain in shape, eres 5 Something that you would love to 4 We use could and was able to to describe abilities people had in the past. be skieesitice | could/was able to leern things a lot faster when I was younger Icouldn't remember my mobile phone number. >> Far more information on can, could and be able to, see page 167. Wie don't use could when we talk about one specific situation ‘or occasion inthe past that involved a challenge or difficulty. Instead we might say was 2 hard test but she managed to pass it.” Ed choose th correct form to complete the sentences. Sometimes more than tne answer i possible, i ‘The wets changing so fast We al need fo be able fo / oui ‘an learn new things, 2 vou cen / won't be able / coud esp yur oh shape if you don't exercise 5. youpectise regularly. you _ better at cerfain types of puzzes. ae 16 Being able fo / Can / Could remember faces and names is ety inportent ten yourwork in a i = ar Even people who weren't able fo / can't / coulan'tdo Maths ~ “when they were at school found that this game helps them. Look at your partners answers and Wil you be able fo / Coutd you / Gan youremember new ask questions about what he/she has words when you finish this lesson? : written. Do you have any abilities in Seo SEES = common?4 Personal characteristics Listening: Life skills Eh Whe: sits do you need in your job? Complete three of Tre sertonces. Then compare wih parirer Caudyoude | gj. 0 gerery2 run fisher job? Why Wy not? iar’ your? im a soteare engineer, Have ou finished i 1. Youneed to be able to {hose jobs? Work can be a verb or @ noun, 2 ‘You should be capable of ‘She works fora software company. We start work at 8 a. 3 Youhave to be Notice that works an uncountable noun, sat cannot be plural 4 ts imporant to be good at Have you finshed all that work? NOT Have yo finished al these works 5 Youwant to know how to BB 3) 1 t2tisten toa recruitment specialist talking toa group of job seekers. Make a note of the skis hat they sy employers look fo. EB 2) ster ogsin and complete these notes wth one to thee words 1 Employers would lke all staf to have certain sil, called stil 2. They want people who are able to express wel, and who are good 3 Youneed to be able to work with all 4. Being organized and maintaining @ shows you can work efficiently 5 You'll need to research and find 6 Looking at routine problems and using is part of most jobs. 7 Show you are prepared to improve professionally by Word focus: Personal characteristics CB ach the acjectves to describe sis and personal Choraceristis tothe detintions. Ifyou are you are able to 4. analytical 2 convince other people to do things 2 self-sufficient plan things carefully and keep things tidy 3 orgarized have the necessary knowledge to use computers 4 sensible d_ do things for yourself without the help of others 5 computer literate @ examine things very carefully and logically 6 efficient do basic mathematics 7 persuasive 9. be practical and have good judgment 8 numerate hh work quickly and effectively BB ck) the words below that employers would consider tobe negative chracerists, Use « good dictionary to help you with the mearing ofthe words responsible hardworking unreliable resourceful self-confident messy flexible conscientious motivated bossy unpunctual friendlyG Match these job skills with the correct verb or phrase below, ‘6 team worker/player ® think on yourfeet ‘© common sense © writing © logical thinker © an outgoing personality # good attention to detail meet deadines + a sense of humour © customer care problem-solving © work well under pressure work on your own initiative & decision-making bi have om Chote tree sil fom exercise 6 which you thrk a person needs for these bs ciilservant flight attendant journalist sales rep lawyer dancer chef surgeon software engineer Speaking: Tricky questions Fed the story sbout James Cash Penney What do you thik of is interview techie? ‘J.C. Penney, the founder of the US chain of ‘stores, was known for interviewing people over a 6 am. breakfast. If the person put salt and pepper on their food before tasting it, the interview was over. In Mr. Penney’s estimation, this was a person who made decisions before they had all the information. (GD Hove you ever attended a job interview where they have ‘asked you questions about your personality? What cid they ask you? Many interviewers ask dificult questions to find out ‘about the candidate's personality. Workin pairs. Interview ‘each other using these questions. Can you deseribe yourself in three words? What are your best skils? What is your biggest weakness? What aspects of your day-to-day work do you disike? Do you prefar to work by yourself or wth others? 1 7 3 4. How would your previous boss describe you? 8 6 7 Whats the biggest career mistake you've made so far? [D Which questions in exercise 10 were the most difficult to answer?mparatives and superlatives Listening: Getting an education Wot are the people in the photos learning tedo? Which things are best leart by hands on prsie and which by formal study? Whats the Est age to lear the atts in the photos? BB 3) 2-19 Listen to Mark talking about his own education and his son "Nathan's education. Are these statements true (7) or false (F)? 1. Merk was successful at school and passed all his exarns. Mask needed few quaifcations for is job. Mark was not very seltmotivated whenhe started studying again Mark wanted a law degree that wos flexible ‘The Open University course is less expensive than a traditional course. Nathan’ law degree is assessed by exams "Nathan is less confident about his course than his father. Nathan can study his course more slowly than his father. 3) Listen again. What are the similares an liferences between the two courses? Grammai Comparatives and superlatives BB complete these sentences from Mark's story using a comparative or superlative form of the words below. Listen again and check your answers. bad flexible stressful easy slowly good cheap Studying ontine is much than attending fulhtime classes, Its also 0 bit than a traditional course. Nathan got a place at one of universities in the country part for him is all the exams. My course is 1 2 3 4 Nathan says. 5 because its mostly continuous assessment 6 Studying fora degree when you ae young is agp. then at my 7 Fortunately, ean take it __ Read the information nthe able onthe comparative and Supeltve forms ond complete the exompies Comparative and superlative adjectives, 1. We use -erto form the comparative and -est to form the superlative with short adjectives. Online courses can take. to finish traditional courses. long) (My university course was course I have ever taken. long) 2. Adjectives ending in + are forred by changing -yto Fin the Comparative and superlative forms. Studying when you are young is at my age. (easy) test I've ever done. (¢25y) That was. 3. We use moreo form the comparative and mast to form the superlative with long actives. ‘Studying part-time is much. = attending falktime classes. (flexible) ‘Modular courses are the way to study in my ‘pinion flexible ‘The opposite of more is less. The opposite of masts least. >> For more information on comparative and superlative adjectives, see page 172.‘Comparative and superlative adverbs 1 Weuse -erto form the comparative and -est to form the superative ‘of adverbs which have the same form as the adjective. Speaking: What do you think? He | She 2. We use more to form the comparative and mast to forrn the learns new concepts. me. (fast) inthe group. (hard) works supetative of adverbs ending in + ''m progressing —__ for completely. adjective adverb comparative superlative ‘good welt sees =e bad badly >> For more Information on comparative and superlative adverbs, see page 172. G1 cheese the correct option to complete the comparative and superlative forms in this article, than | expected. (slowly) 3. There are a few irregular adjectives and adverts that change their The wrtar in exercce 6 makes the folowing statement. Do you agree? Whytnhy not? 1. Many academics agro tat te quality of onlng Ineructon ithe sare so even better than face-to-face teaching. 2. Most adits value the feedom of conning s}elenra ee reeeteireenl Rectal lei e sadireldassoom, GB Discus those questions, 1 Would you Ike to lean Engle onine? Why2tWhy ot? n what ways woul tbe bac Marsters ceca el 2 What other subject would you lke to learn online? Writing: Asking about a new course G1 Vou sce a website advertising on English Coursey elearning, There ae wo types of count ava a three-year course ted sb month intensive. Write an erat the website Stating your situation and asking for mere information to find out which couse stable foryou Is e-learning right for you? Elearning is now an essential part of higher education and many universities are finding that onine enrolments growing faster that / than student enrolment. Many academics agree thatthe quality of online instruction i the same as or even 2 better / best than facetoace teaching Advantages ‘Participants are learning more ® active / actively by taking responsibilly for their studies. ** For shy students, the online environment is # least / less intimidating ‘© Adult learners trying to balance work, family and study generally value the freedom and flexiblity that elearning offers ‘© There is often a 5 more / the most supportive and collaborative environment than in the traditional classroom thanks to email contact with tutors and student forums. * Study can be much more / most affordable, Disadvantages * The elearner has to be ? most / more organized, iscipined an¢ determined about studying than in 2 tratitional classroom. * Making friends is 8 more difficult / more easily than in a facetotace, social environment. Younger students are often 9 the least / less satisfied with online learning than ‘older students for this reason, Although many people enjoy chatting online to classmates. * The eleamner is more dependent on technology for their learning. Some of them find using computers 20 more slowly / harder than others,4 Communication strategies | Building on ideas Reading: Improvisation skills Gl inprvston cing tings without preparing fist. Ae yous plana ron nproser? Do tis uz th parr Then ano Fis on page done ve You're cooking a meal with a friend, Which one of these ‘are you most lkely to say? ‘Could we folow the recipe exacty?” b "Why don't we make things up as we go along? 2 "What we could do is change a couple of ingrecionts,’ There's no shower cap in the hotel you're staying in and your husband/wife doesn't want to get their hair wet. What do you say? 2 ‘Don't have a showor then.” 1b. "What if we use a plastic bag just forthe top of your head?" © ‘Let's cll room service and find out if they have one 3 You've driven half way to the campsite when you realize you've forgotten to pack the camping chairs. What do you say? “Oh, no. We'll have to go back home and get them.’ “Oh, it doesn't matter. [il work something out’ “Lot's walt and see - maybe there's a camping shop on the way b ce 4. Which is closest to your philosophy of life? a b ‘i's aivays best to plan, pan, plan’ "Vike to adapt: ei fl of surprises. "Ity tobe organized but you've got to be flexible somatimes.” work someting ou ink slion to problem BB Discuss these questions. 1. What kinds of people often improvise? 2 People often have to improvise because of unexpected events. Do you have to improvise much in your job? How? EB 's improvisation a natural sill or ist something people can learn? Why? Read the article and find out f the writer agrees with you. a The skill of improvisation rehearsals', so nobody pract Organizations need their employees ‘Yes .., and... isa powerful to look ahead and plan for the future. They also need thera to improvise when the unexpected happens and adapt to new situations. Improvisation isn't just a natural talent, IU something people can learn, and more and more organizations are employing Improvisation experts to help them train their staff. So who are these experts? Surprisingly, the new company trainers are comedians, Improvised comedy is one of the ‘most risky forms of comedy but also one of the most fun, There are no seripts, so nobody knows the words in advance, and there are no first. The audience pravides the ideas land the coredians make things up* ‘on the spot. Many comedians are now teaching company executives and employees the skills they hadi to Team ‘A-key skill they teach is how to say ‘Yes .., and... Many people like to stick to* their own ideas and they resist new ones. So when they hear another person's suggestion, they antomatically want to raise ‘objections, The first thing you have to learn when you're improvising is to think ‘That's a good idea’. So you can't say, ‘Yes, but...” You have fo say ‘Sounds sreat to me" instead, technique with two parts. The first part isthe ‘yes’ whieh means Tl go along with that”. The second part isthe ‘and’ which means you have to build on the idea. So instead of resisting the idea you add to it. Its ‘agreat way to develop creativity Organizations have found it's a powerful way to build teams and encourage employees to take risks it the workplace, too. rehearsal: time when ators prepare ‘public performance make up invent things stick to! stay fixed or attached to ‘0 olong with: agree to someone's Bseeesepees(GB discuss these questions. 1. Do you know anyone who often resists new ideas? Think of examples. 2. Do you know anyone who's good at improvising and coming up with new ideas? Think of examples. 3. Do you think training in the "Yes... and ..'technique sounds useful? Why?Why not? Find four expressions in the article in exercise 3 that you could say if you like an idea. Then find one expression you can say if you don't 3 Workin pairs. Experiment with the “Yes. and .”techrique. Use the phrases inthe bex io make suggestion about these ideas, Learning to ride a motorbike Taking classes in Latin Buying everyone in the office a mobile phone Driving across Australia on your next summer holiday Ces Vhatifve Tes 1 go along with that ond Coudve 7 __| Greatia! Ande could tes | sounds good to me. nc Why don'twe 2 | Fantastic! And what we could do is 11 First have a "Yes, but." conversation where you don't build on one anothers ideas. Try to resist your partner's ideas and raise objections. 2 Then have a ‘Yes... andl...’ conversation, Use the responses in the box and add to your partners ideas. {BD compare the conversations you had with ‘Yes, but." and ‘Yes..., and." ‘1 Which conversation generated the most ideas? 2. Which one was easier? Why? 3. What other expressions did you use to resist ideas? 4 Some people say ‘Yes... and .."is a good way of thinking because it opens your mind. Do you agree? Why2/Why not? Bad Speaking: Improvising and organizing EB work in pairs or groups. Read TreenGetting on Reading: Talented people GB Look at the photos of these people. Who ore they and what do you know about them? EB Read the three profiles quickly and match them to the photos. EB These texts were written n 2000 What changes to the lives of these people do you know about since that year? — PROFILE A | Profile B | Born in 1988, she is one of the ost talented performers on ‘This writer was bor in Keto in PROFILE C Bonin Walon, ti spersman nos chon thretennis | ‘cinema screens today. She has 1948, Both his parents taught Professional o eage ofa He coven uh a ee in Raebec, te Shon, Wester Regula meoosel'Stccooonsrnunc, | BAT awn owt WY gs Wt toe files in the Revch Oper In 2008 eg seen’ Snakes. | queen in The Lord of the Rings infyenced him, partoularly music per Spanish champion | trilogy and Bob Dylan in the film YP iiorsturg. He ren a jarz club won four ites nctuding the French Open ne Us Gor Winssledon ceo gold medi inne Dympis Cann He won the Australian Open forthe st ner 2008 He the fst mao tenn prayer o ols Grand Ser sles ies on treo teen surtares ole tome fem He has boen especialy success on oye ‘courts which why he known ose King of ay, } Tm Not There. She has starred alongside famous actors such as ‘Dame Judi Dench, Brad Patt and George Clooney. She has won known novels include Norwegian several acting awards, In 2008 | Wood, The Wind-up Bird she won an Academy Award Chronicle, and the internationel for Best Supporting Actress in} bestseller, Kafka an the Shore, in Tokyo before he became an author atthe age of 30. His best ‘Grand Stam: impertant sports event na particule spent Martin Scorsese's The Aviator. [for which he received tne Franz Soetoro eee || tarer ee cere Oscar for Best Actress yet. Her ‘to writing books, he enjoys husband is erro Andrew running. He is a skilful translator ae a mare oan Th wore re hes Essie oir agsn anderen neque | REE a aney | sins Fare somtieriasthononopoie sonar” | penumaraserscnn ree” | eras onan Who has won on award? | mre mvormnasornioremat | hwo nt muss Who won our itl intho same you? | Sasori ccc tv A Who has had two jobs? Gy Wich of these talented personalities woud you mos keto 1 2 3. Who likes doing spor? 4 5 meet? Why? What would you like to talk about with him/her? Whe started working in their profession in his/her ‘hives? Gy Find ve wordsin profile A related to sports five word in profile 6 Who has relatives who work ina similar field? B related to films and five words in profile C related to books.Grammar: Present perfect and past simple ‘When do we use the past simple and present perfect tenses? Look at the tablo, choose the correct options and complete the examples. Present perfect and past simple 1. We use the present perfect/past simple to talk about finished actions and events in the past. We can give a definite time when the events happened. Haruki Murakami (become) an author at the age of 30, 2. We use the present perfect/past simple to talk about life experiences in an indefinite time in the past. Cate Blanchett (not/recelve) an Oscar for Best Actress yet. 3 We use the present perfect/past simple to tak about an action or situation that started inthe past and which is stil ‘continuing now. They be) artistic clirectors ofthe Sydney Theatre Company sinee 2008. 4. We use the present perfect/past simple to talk about present resuits of past actions and to announce news. Rafeel Nadal ust/win) the match. >> For more information on the present perfect and the past simple, see pages 161 and 163. 6B How many more examples of the present perfect can YoU find in the texts? Why ci the writer use the present perfect and not the past? We use for with time periods and we vse since to refer {othe dat of an event or situation They have been artistic directors since 2008. ‘e's been a writer for over thirty years. \Winen we speak about ‘unfinished time’, we often vse the adverbs already and yet. Already s used to say something has happened sooner than expected He has already won four consecutive singles titles. Not yet used when something you expected to happen hasn't happened. She hasn't received an Oscar yet TALKING POINT (Do we use fr er since with these time expressions? ‘many years 2007 May ages he was 15_ two minutes 15 years. longtime months. last Monday Look at these sentences. What is the difference in meaning? 1a She has already starred with Dame Jud Dench. bb She hasn't stared with Dame Judi Dench yet. 2a He hasn't won the Australian Open yet b He has already won the Australian Open Which sentence in exercise 10 is true for the people in the texts? Using yet and already, make more sentences about the people in the texts. Work in pairs. Look at some more information about ‘one of the three people. Student A: Turn to Fle 2, page 132. Student B: Tum to File 13, page 134. Write questions in the present perfect or past simple to complete your information, ‘Ask your partner the questions. Speaking: ‘A ist Who are the most talented people in your country? Make an ‘A stand add a new category of your own. Write one or two sentences about each of them. ‘Compare with your partner. 1 Best sports personality: 2 Best actor/actress: 3 Best author 4 Bost musicianisinger 5 Category{ies) of your choice: ‘Compare your ‘A’ ists with another pair and explain your ‘choices. Ill the people are from the same country, vote for “the most talented.Reading: Career change (BB How cid you become interested in your jb o ld of wok? EB What ace some ofthe siilaries and diferences between the ives ofa photojournalist and an investment banker? Compare your idees and then reed the rile. ease sop is anki jo for Banker-turned-photojournalist As an investment banker, Marcus Bleasdale used to earn $500,000 a year. By 30 he was the owner of two houses and a Porsche, and he spent weekends skiing in the Alps. Bleasdale is now a photojouwmnalist. He owns a flat but no car, ‘and at 40 ears 860,000 a year. At short notice he is sent to report on conflicts around the world. ‘I just like life being real, he says. Bleasdale studied Economics and Finance at university and in 1996 was working for ABN Amro in Amsterdam. “Tused to get up at 6.30 every moming and be in bed by 10.30. Everyone thinks itt glamorous, butit's not that glamorous. Tedidn’t want to be sitting in front of computer screens when I was 40. Then, he found something that completely changed his life. ‘A girfriend wanted a camera for her birthday,’ he explains. He picked it up one day, started taking pictures of nature and did some evening courses. ‘The move in 1908 was dramatic. ‘Tremember reading about the Balkans, T got into work the next day and someone said, “Have you seen the newspaper headlines?” said, “Yes, honnific isnt it?” He said, “What do you think that’s going to do to the price of the dollar?” [mew I didn't want to be a banker any more.’ Within 24 hours he was on a plane to the Balkans. Why did he go? ‘I just felt I needed to be there, I loved the freedom, the energy” On his return to London, he enrolled on photojournalism course and then won an award for best young photojournalist. Eid ead the article aguin Find evidence to support the following statment. He was unhappy as a banker He is very talented. He convibutes to charity He has changed as a person, Marcus was a successful investment banker He is very flexible in his approach to life and work. In what ways is Marcus Bleasdale’ fe better than before? In what ways is it worse? Since then Bleasdale has worked for Time, ‘Newsweek, and National Geographic. He now lives modestly in Norway with his wife, His savings have long gone, spent on subsidizing his new career, and also on an orphanage* in eastern Congo. ‘It’s not easy to come back and fit back into normal life, he says. But itis the camaraderie® of banking that he misses most, ‘The life of a journalist is quit lonely.’ Does he feel he has changed? 1 think I appreciate life a lot, more. 1 think P'm more sensitive. I'm a nicer Buy. enrok officially arrange to do a course orphanage: a large house where children ‘sho are orphans live camaraderie: feeling offiendship, especialy ‘when working togetherGrammar: used to Speaking: Guess what [Gy 100% atthe iniormation inthe table andl choos the correct options. Speaking: used to do used to Work in pars. Student A: You used 41 We use used to when we tak about present/past habits, which we na t0’be rich. Look at the information longer do, orto describe states, which are not true now. blow, Student B: You used to be poor. Marcus Bleasdale used to earn £500,000 2 year Tug e ael haea He didn't use to enjoy his work but he loves it now. Student A: Did he use to work ina bank? Yes, he dicL/No, he didn't. Eee he businessperson but you lost all your money. Complete these sentences about your former if. Then answer 2 We can also use the past simpla/resent perfect to describe past habits. He drove fast cars. (He used to drive fast cars.) 3. We use the present simple/used to with an adverb of frequency when your partner's questions. ‘wotlk about presen habits. eee ‘Marcus is usually away from home six months of the year. (form of transport) >> For more information on used to, see page 164, ‘© lusedto own. eee ne {type of business/company) used to work GB complete the information about Marcus Bleasdale's life using used to (working hours) and the verbs in the box. ca aad aos sit love help say notappreciste eat out live wear Lien «+ [used to spend my holiday in 1 Asa boy, Marcus his famiy pay tho bil. ——.. Places) 2 His father “You should make sure you earn enough money: +I didnt use to. type of problems) 3. When Marcus worked as a banker, he. in expensive restaurants 2, Ask Student B questions to guess twice a week what he/she used to do, 4 Inthe bank he in front of computers. Did you use to workin an office? 5 Marcus mart sits. Nowadays he usually wears trousers and @ ‘Write down three significant ir shir that he can wash easily at night. ‘changes in your life. Talk about ther 6 He life. as much as he does now. seh Wa Farina end pasa Ga 7 Marcus. Cities but he hates them now. ‘questions. What do you both have in 8 He in Amstordam but now he lives in Norway, SoreListening: Making small talk EB small talk is ight informal conversation. How many smal televisionsportspolsticstashionartnovels fami lyarchitecturethe economiccl imatenusicpetstheweather rel igionfoadandrestaurantstravel, exper fenceshol idaypl ans thenewssalariesyourhometounheal thueekend act ivitiest ilmsandcinemayour jobhobbiesceLebritygossipfestivals EB which ters in exercise 1 are your favourite small tal topics? Which topics are not suitable in a lt of local situations? Why? EB Look at the biog entry. What does this woman! say/ef6 her faveuite small tak topics? What is her theory, and how does she gether evstomners talking? I'm the queen of smal talk because I'm in sales. My favourite safe topics are: weather, travel, what are you reading? movies, kids, pets. One of my never-miss topics is pursuing my theory that everyone knows of one amazingly beautiful and special place where they live. There exist beautiful places even in areas that you wouldn't expect beauty. Butf you investigate 2 bit, they will share and its so coo! to go to those places and see neat, things that only the locals know about, ike waterfalls, fils of flowers, architecture, historical monuments, etc. People love talking about where san they live and how its coo} ~ and | LOVE learning from my customers, 50 | ask alot of questions it’ lke an imaginary vacation, - ‘News is an uncountable noun, DA we can say: /heara some news oF GB on what occasions do you usualy make small tlk and what about? Think four statins, eg When larive a work on a Monday momin,lask my Colleagues about ther weekend GB }) 1.22 Lstento six people stating a conversation. Which six ofthese Topics are they taking about? the weather the physical environment the news the town television weekend activities celebrity gossip work GB 9) usten again and complete what they say. 1 Are you the match on Saturday? 2 you __ the rain we're having this week? 3. Have you —__ the physics experiment in Switzerland? 4 the big boss is coming fram France next week 5 What do that new shopping centre? 6 you. the beautiful spring flowers outside the office? How could you respond to eath person in exercise 6? El choose one of the expressions in exercise 6 and use it to start some smell talk with your partner A: | hear that there isa flower festival in town at the moment. 2: Yes, lead about it in the local newspaper. | think I'l go. Do you lke flowers? 3) 1.23 Listen tothe start of two phone cals. Which cll doesnt begin with smal tak? Why do you think that i? In what kind of station is smal tok inappropriate? 5) Liston again. How does Marco move from small talk to work talk?Word focus: Conversation topics DD Look at these groups of words. What is the small talk topic for each one? ‘Which word does not belong to each group? Why? Topie: stom, food, boing, exhibition, changeable, the sales, ly, casual wear, designer labe!, suit, plot, the ending, main course, leading actor, thrill mayor local counel, author, taxes, elections, fight delays, tio, campsite, lost iggage, frst class, eo eens ‘aunt, nephew, library, anniversary, in-laws, Bi Put the words in the box with the correct category in exercise 11. Think of three more words to add to each group. Tish soundtrack niece fipflops polcian rector coger ncaa leering eres hia ser Hille i 1 Use a coin to move forward. Heads | ; Se space, Tile move two SMe TORE | DB choose a topic from exercise 1 and write four words that relate: 2 Talk for a minute about Teandon th dose noe unt ancher poser tec wink cg cteat ema, | YOU" partner will ask you two | 8 If you cant tak fora aninute, mm ms, to your previous position” Ove BAO Speaking: Keep talking Atrios rele nae your wae WD Won pst. Read theres. Then ply the game Parc ie | | | i 1 | | | i |S Communication sti egie Listening: Meeting and greeting BD L20k at th information about greting peopl in Monduras How tsar or erent fem greeting people in your county? Dace thew pots «= Grooting family and cleo ends « iferonces when greting men and women ® lnvedution with busines contacts Noting people forthe fie tie ET] Hugs and kisses are common in Honduran culture, Women usually greet each other witha litle hug and a kissing gesture on the cheek, even when meeting | for the frst time. | Men who are relatives or dose friends may greet ‘women that way, too. Among each other, men will usually shake hands, sometimes accompanied by ‘aug and a pat on the back if they are friends or family. The same gestures are exchanged again when parting, BB.) 1.24 Liston to sic grootings. How would you respond to each one? Choose the correct option a), b) or ¢) 1 a Tm going to geta dink, Want one? She's fine. Thanks for asking Not bad. And yoursel? ‘a Yes, its been a long time since the last conference. b Ive been looking forward to meeting you, too. You haven't changed a bit either! 3a Hi rm Helena Coltrane. Nice to meet you, Sandra, b Great to see you again, too, Sandra, How have you been? ¢ So, where are you working now? 4 a No, its old. I've had it for ages b Oh, not much. What are you up to these days? No, Ihaver't watched the news today. 5 a Ofcourse, b Can |have your name, please? «Yes, that’s right: Do l know you? eon NaS EM ULI GB complete the gaps with informal greetings from the b Yes, Il join you late. conversations. Do you know any others? © Sdon't mind How are you doing? Hey, whats 1___? EB Wiich people in exercise 2hhave met before? ising ie, reba Which conversations were the least formal? Hit Hows 2 hey, whats new? blr en wsed nowadays. ts mere [GB Look atthe other responses in exercise 2 again. n Mh ccmivon fo say Nice fomect yu. Peseta meet les bub oathoVarpreprics capotaaet sou hen meeting people forthe fa time ; i There are also many informal expressions for meeting and HEE RC FC aa estng suchas Lang hime, no se! How ar things wth you? = When you want to expln why you'e leaving someone you're talking to. BSBSBSSBEBRB BREESEReading: Compliments Bi Pec sme stration for ponding to compliment Garak othe ronponsrin exc 7: Dacse wien sntogy the spster ans ang and ite inthe be Shaft two me done oyu GPRS EEE Gh L00k at tis travel blog, Do North American customs sound sar to your county? Why?AWhy not? eo Things are going Its sometimes difficult to respond to compliments. On the well for me in ‘one hand, we want to be modest. But, on the other hand, Chicago. I've we don't want to be disagreeable. Here are some typical | found people are strategies, 3 very friendly. They | don'twaittobe |_| Strategy Examples introduced here, and they start ‘Accepting the compliment conversations with Responding with a compliment strangers very = = easily. ‘Questioning the compliment tb Something Sharing the praise with someone else unusual I've Noticed is that Downgrading the praise, so it seems less ‘Americans pay 8 important lot of compliments, = even to people they don’t know. | don’t think wwe do that much in the UK. Yesterday | was a 7 waiting inthe queue atthe supermarket when = | LOPS the customer next to me said, I love your coat I didn’t know how to reply at first. | wanted 10 say ‘Oh, it's old ~ nothing special’, but that seemed unfriendly. So | said ‘Thanks, | like your Giving an explanation Hake up some compliments. Think of some words fecrrplets the apecea the tbl. Then compare You eel ee opie ncaa’ caatge nee compliments to another student’ n whet sation oud next three minutes, this complete stranger told you use them me her whole life story. I's an interesting way to | start conversation, but don'tknow ifriiever EEE | begood att | 1 Yours [ae <2 That was really (Pee ees 31 your Choate a,b or 4. That was really party. 41 That was great presentation! ; 2 know. tm fabulous, aren't? = Ths ¢—— = Do you think so? | was really nervous atthe start € Thanks alt | thinkit went wel 2 Cool shin! Thank you. ike yours, too. Speaking: Social chit-chat b I'm not so sure about it myself. Its a bit loud {D Work in pairs. You meet your colleague who you € Do you mean that? Or are you just saying it? know welln the cotidor or it. Think ofa compliment 3. Your apartment is really beautiful you can pay hinvher and start a one-minute ‘conversation. Change partners and start another a Yes, we'd like to renovate the kitchen though. ‘conversation, bb Yes, butit’s a noisy neighbourhood. Idon't deserve it. {BD werk in pairs. imagine you don't know each other ‘and you meet for the first time at a party at work. Greet each other, include a compliment if appropriate, and talk for two minutes. 4 {love your dress ‘2 Thanks! Its abit tight on me now. I've put on weight. 'b Thanks! It was a birthday present from my husband, Yeah, ital right. Nothing special 5 You did a nice job on the product launch 2 Itreally wasnt me. I had a lat of help from Ivan, 'b Thanks. 'm sure van will appreciate hearing that, too. Itwas @ bit of luck really uw s a 8 g a iy is =) = G i]Reminder ‘Grammar reference pages 161 and 163 tery eaten eo finished actions and events in the past Dene ae Reed a Neetu een experiences at an indefinite time in the past. og Se oe Dead uaa eo Cee eee oR Peeuencco ue oe) cuca neat! eo meee a eae ‘A: You're doing a great job with the peri! en een nae os nea eae ec es Listening: Social enterprise GB 9) 125 Whats soil omit? Listen to theft part ofan interdaw wth Zahir Rahman and Complete the defiton with ove to three words in onhose ‘A soci enterprise ion organization that provides ‘ like any other business and uses the same? focuses on 2 A social enterprise and needs. Unlike ‘commercial businesses, the 4 ‘generated are put back into the business rather than going into the 5 shareholders, of owners or EB 9) Listen apn and wide down tree examples Geol ertrpses, EB 2) 1.26 Listen to the second part ofthe interdow and corec ths biographical information about Zahir Rehman, 1. Zahir Rahman has run his social enterprise for twelve years 2 He has more than 118,000 customers today. 3. He thinks that a social entrepreneur is an inventor. 4 He qualia in engineering 5 He wentto live in the US twelve years ago. 6. He has ust started a clean water company. BB would you like to work for a social enterprise? Which social needs would you focus on? Why? Look at the following suggestions. hhealth education housing transport children the elderly. the unemployed Pog EB Read this advertisement. Who's offering the Social Enterprise Award {and what does the prize inckide? Social Enterprise Award £500,000 paper andthe Northern Hieria Bank Tne ay TnasrewsPapet so. soil neprneu en ofr anal verre unovatne Heas 0 sree So Were giving away Peo at were oer Jecanappiyinonearmere What ~ f these categories: + £300,000 for the occ yerall winner sci ov = rg eo Soe ae je's health divided between + Tencioming ptt ‘other three finalists: + Bangg commutes opt «+ Passion for the environment rive a {ree consultation from one Te four winrar wl als each rovave a fee cons rie Uke leading socal entpreneurs a wale Daily Times. Nominations for this year are ns —— od eeeeag Speaking: Four finalists BB Workin pir Stunt A: Look at this information about David Hom and Cari D'Stva and ask Student B questions to complete the other two profles, Then answer Student Bis uestons about Sally Werren and Jamie Barnes Student B Tur to Fle 15, page 125, Name: David Hoin Nam r Catia Diva ¢ Company: Top Note Oxchesta(TNO) Company: D'iva Ars Cente | ‘ started: yeas 2g0 Started: * eats 90 t ; & Main achievements: ‘Main achievements: + TNO asin devon aspinng talent especalyyouna people *. Gla who gacusted fom ant schooin © =, has won ih can afford mus sons several awards et an. © TWOhas tained * young musicians from poor city + She opened ‘uth her prize moriay and governeyent areas. £ gaits e '¢ The orchestra has given concerts “The musicians * Sila Arts Centre has helped “people change their ‘play with an eneray and passion that audiences love. ives through art therapy. ‘© TNO uses the money from concertst0 andsetup '* The Centre organizes public exhibitions and rales money new projects through sles fatto continue te project TNO dives music workshops te people wit learning eificutes, The Cenire uns street art curses for cildrervhaving problerrs : atshoot Name: Sly Waren - stoner Company: City lee United (CLU) ~~ Names dae Bares Started: eit yews ago MBs etc & Restaurants Started: Snyensago | 1 y a8 f Main achievements: ‘Main achievements: i +. Gistarted aloes coun sors centre Aer cu nthe + aries Eee eee ae (Bry tenses Nga reson fshonatle pi of by 10%. - ; + operates fenbl pind po th ede pices fo customers.on alo income. * Thevestaurans create + AU now as hee centres archas created 350} m the local renee TOR peruse whe ben com *+ Profesional satin g + QUI provides nancial support fortalerted young soorts people. Apes sa noi nS Rad tah ew SalpWaren wo wedtobeanGhmmpicrnne ener _# Sof Ne ape can how hard itwas geting money to continue traiving. jobs ‘graduate Rave found permanent rk TSEC ITT AL Iti Roo) MEAL a eee a ae eae blow. Student B: Turn to File 37, page 140 41 Choose the winners itthe seme person as your strongest “The finalists forthe award ate staying in the same hotel. Candidate in exercise 8? ‘There isa party at the-hatal for them to socialize the evening before the award ceremony. Decide if you ate Sally Warren or Jamie Bares. Make small talk with ‘one ofthe other candidates. Compliment hinvher on 3. What conditions shou there be for spending the money? something he/she is wearing and ask him/her questions. 2. How much of the remaining £200,000 will you give to each of the ‘ther three finalists? Give reasons for your decisions G1 Decide which s the strongest candidate with your Writing partner. Then explain your choice to the rest of the Choosing the winner class You are one of the judges for the Social Enterprise Award, ‘Write a short article forthe Daly Times, Provide some background © 9) 1.27 Listen to each of the finalists telling the information about the award and announce this year’s winners. Give Lo Tite judges about their plans for the future and make notes. your reasons for choasing the overall winner and the three finalists ‘and explain how the £500,000 prize money is divided.can, have to, must, need to and should Reading: Happy Computers What makes your company, orgerzation or school a good place to work or study? Make Bist. Bi city road te article about a compary called Happy Computers Find three things that make reat place to work. Were any ofthese on yout? Read the article again and find the information that supports these statements. 11 Staff can choose their own working hours. 2 People can work fewer days 1d achieve more. 2. The companys business has ‘expanded in new directions. 4. Staff can contribute to the companys planning processes. 5. There is open communication Within the company, 6 There are alot of people interested in working for Happy. Happy Computers show the way ahead _ Happy Computers, last year rated* ‘as one of the UK's top 10 companies, shows that there are many ways to achieve a contented and productive ‘workplace, ‘The London-based firm aims to keep its stalT happy. They don’t have to give a reason for wanting a flexible timetable. ‘There are no specific rules, says Sabina Barbato, who is in charge of human resources. "The simple reason that you need to have fexi-time is good enough for us to give itto you! For instance, when one staff member asked to take Mondays off* to recover from a weekend of clubbing", the company agreed. ‘Tt worked very well because he was much more productive a the other four days, she says. Happy believes that learning should be fun. Originally focused on IT training, the 50-employee company now offers management and personal development courses as wel. Its chief executive Henry Stowart passionately believes that staff should have the freedom to do things their way. rated: considered take (time) of have a holiday from work clubbing: going to clubs and discos He lets staff participate in business —— and financial decisions and allows them to vote on most major decisions. ‘They can also have a say in* pay rises acd bonuses, which are all team-based and set* by staff. A spreadsheet, posted on the company intranet shows the salaries of all Happy employees. "Nothing is secret. We're very open about things like finances and people's salaries’ says Ms Barbato. “The reason behind that is ifyou ask for a pay rise then you have to be able to justify it in front of everybody’ ‘The company’s reputation as a good employer has brought it many awards. And Happy doesn't need to pay for recruitment agencies or job advertisements, It currently has about 2,000 people signed up to receive information when a position at the company becomes available. [At Happy, having no rules such ae ‘You ‘must-park only in allocated spaces!’ or ‘You should work from 9 to 57.means {lat employees are much freer in their approach to the working day. No ‘shoulds’ or ‘musts’ obviously produce a very contented workforce ‘ave a sayj in: participate in decisions about ‘et: establisheda Se Grammar: can, have to, must, need to and should GB compete the first column ofthe table wih the correct form of can, Speaking: Unwritten rules Ihave to, must, need to and should. Then complete the examples. pean meee ae ees words and phrases to complete some can, have to, must, need to and should unwritten rules 4 Se en pe 1. You shouldn't stare at permite bonuses. 2 Don't sit next to another passenger on a must necessary, Visitors must sign in at reception. Bae. 2 important. an You to sty in front 3 Hyouwantto get noticed at work, you order arule, of everybody have to. aE 4 You should never overtake 3 Tiss plesests tat ———— 5. Close your umbrella when sis ae rvs 6 You don't have to be rch 4 a.goodidea or Happy believes that learning the right thing §—§ —__. Match these endings to the correct eae Staff____ to do things their rules in exercise 6. Are these unvritten rules way. true for your country or culture? shouldn't abadideaor —_Staffshouldn’t worry about making Eolas tane le wrong todo mistakes. bb to show generosity to others. mustrt. not permitted You mustn't make overseas phone € youge inside. can't alls 4. volunteer for important assignments You can't wear jeans to work. ei apeicnean 5. not necessary They ________ a reason for other people in public places. ‘ wanting 2 flexible timetable. oar tn Happy for recruitment EB Werk in pairs. What are the unwritten agencies. rules in these situations? Write them down. We also use let and allow wen you have permission to do something QO peer 2 el Hi Sent staff rticfsoxn itsneas rel froncil decstons tad allows 2 inthecinema 4 in iendship them to vote on most major decisions. Bi Read your rules to the cass. >> For more information on can, have to, must, need toand attend should, see pages 167 and 168, Whose rules were the most interesting? Whose rules were the funniest? EB complete these sentences with mustn't or don't have to. We park our cars in the Director's space. She doesn't ike it. ask, 1 2. Please help yourself to tea and coffee. You 3 We 90 into the production area, Its for authorized staff only, 4 Food in the cantoen is quite cheap. We 51 6 7 8 pay much for lunch. attend the meeting tomorrow. I's not very important for me. We smoke anywhere in the building, Its against the law. 1 forget to call Sandy, It's her birthday today. rush We have plenty of time, We A Have to and need to are more common in conversation |) than mast. In American English the contraction | ‘musta never used. See the grammar notes on page 167 for mace information. J6 Obligation in the past Listening: A memorable boss EB 0 you remember your best boss? What made hinvher a good boss? EB 9) 1.28 Listen to five people taking about a present or past manager Pause after each speaker and discuss these questions witha partner 11 Does the speaker think their manager is/was good or bad? Why?Why not? 2. Would you ike to work for ths particular boss? Why2AVhy not? 3) sven again, Who say the folowing? Match the speaker othe information Speaker _a_His/Her boss allows some stalf to work less than others. Speaker2 _b_His/Her boss recognized and credited the staffs good work, Speaker3 ¢ His/Herboss didn’t ke to mix with staf Speaker — d_His/Her boss preferred to communicate by ernail Speaker @His/Her boss doesn't overwork the staf Grammar: Obligation in the past Gi Putte correct past forms of have to, need to and be allowed to in the table, Obligation in the past ‘There is no past form of the modal verb of obligation must, Instead we use the past forms of have to and need to. Present Past Example 1 have to had to had to do most off 2 need to 3 don'thave to 4 don'tneed to 5 isntaren' allowed 00 6 Weuse1_______and.__ when something was necessary n the past We use 2 ‘and —___ when something was not necessary in the past. We use 3|____when something was not permitted in the past. >> For more information on obligation in the past, coe page 168, BB Look ot the audi scrip for exercise 3on page 149 and id examples to complete the table Imagine these were some ofthe rules in your lst jb. Rewrite the rules using the pas forms 1 Thaveto stan werk at 9am. an fish at 6pm. every day. We must wear a uniform and an 1D badge for work We rei allowed to suf the internet for fu, 2 3 4 need! ¢o leave my mobile phone on during meetings. 5. We aren't allowed to smoke anywhere in the building, 6 Sometimes everyone has to do some overtime.Speaking: Those were the days £1.29 Lon to two coleagues thing about a TV show ond anewer the questo 1 Whatsthe show cled? 2 Whathitabout? 3 WhewSiset? 4 Whensitset?- 5 What does oe coleegue ke about? EB ») usten again. what do they say about working lives at ths time? 11 In those days people were allowed to 2 Men had to wear to the offic. 3. Women were basically sacond/-lass citizens and had ‘0 then, 4. They usually had to work as ___or ff stay at home withthe kids. 5 Asocretary had to and give the boss his hat and coat wher he left the office. BB How have the lives of your family changed over the years? [Din what ways do you think working lives Make five or six sentences and then ask your partner questions were different in the past? Were there more about his/her sentences. or fewor rules and regulations? Think about ‘When | was. child 1 had to. sore sate Pokies When Iwas at schooVuniversity we didn’thave to the age people started work and retired When efthome they was/were allowed to ea When my parents were young people wasn'Ywerent allowed to attudes to people in authority incmy faatfprevioon si ‘health and safety regulations Twenty years ago equal opportunities legislationiting emails 1 Reading: Informality in writing EBB Look at the examples of punctuation, Identify a comma, full stop, semicolon, colon, ‘an exclamation mark, a letter in lower case and a capita letter. : : Dear L i lucy! Bh Wis does Culte mean? Where do you uly ef wren? IBD Look at this message and punctuate it. Then read the fst paragraph ofthe arte tre check your anew i sadly will be late for our meeting the underground is running with long delays C u l8r informality Last week | received 8 text message from @ young. ‘The results prove that the pendulur has swung away* coleague that read: 1 sadly, willbe lato for our ‘tom informality towerds corect usage. In 2000. more ‘meeting; the Underground s running with long delays.’ than a quarter of emais were ently witen in lower Hes @26-yearoid man. Soithe sends puretstes 008: NE TUNE TeSGarch ony one ema ch use @ text messages, does this signify the end of an era? Canta latier. CCouldit he thatthe lower-case, c-rage.of business In my calor aud hore was rich varely in eral language over? sign-off, but almost all wars ugh One of tho most Trin ecinootionmelieas Seren a crernin ate a intrnal communications at Google. itd nat bean Yor cinco: and ever Yours tatty have corre “Hi Instead it stated: ‘Dear Ms Kellaway’ ttwas.an OU Jnvitation to speak at an event and frie ‘look forward to heering from you". The message was signed There has been a corresponding return of surnames, ‘off “Yours sincerely’. Google employees: ave glven Nearly 40 per cent ofthe recent emails adcressed me ‘up the language ofthe internet and ate now composing . as ‘Ms Kellaway’, ‘Mrs Kelleway’ or ‘Lucy Kelaway’, ‘errails in this manner, something must be changing. and before the name came ‘Deer’, This Is fmly back in Se kil ounac iteaie usior ee fashion, whlo ‘Hi and! ‘Hey’ are on the way out”. ‘and discovered some surprising sults. | examined This fs no surprise. Just as recession encourages ‘he letest 100 unsofted emai in my inbox and people to put on tes, it also makes them look more ‘graced them for styl, punctuation and formality. | then kindly on capital letters and semicolons. When people “compared the results with those of @simiar test Idid are losing their jobs, correct dress and conect usoge of in:2000. words seem ike @ good insurance policy. Unsotisted: unwanted the penaiilam has swung away: tendency of ideas to change regulaty tothe epposte (on the way out: 3000 o be teplaced by someting vise Gi Read the rest of the article and discuss these questions in pairs. 1. Does the writer prefer more informal or formal ernals from people she doesn't know? What about you? 2. What esearch did the writer cany out? 3. What does she think is happening to business writing nowadays? Do you agree? Why/Why not?Writing: Emails 1 EB Work in pairs and answer these questions. ‘When do we usually write‘ look forward to hearing from you? ‘What is the diference between Ms Kellaway and Mrs Kellaway? What is rgds an abbreviation of? How do you usually sign off emails in your company or organization? ‘When do we usually use Yours sincerely and Yours faithfully? ‘Which of these are correct forms of address to someone you don't know? Hey Lucy, Dear Ms Kellaway, Hi Lucy, Dear Lucy Kellaway, Dear Mrs Kellaway G9 Workin pais Look this emai that John Moore has wt to Lucy Keloway. Discuss what you would need o change to wet ne more formal style. Consider the folowing points form of acess * sgrng of «orgarizaton of paragraphs «use offermalinformal words and expressions «punctuation and speling «se of abbreviotons «the impact your emai ill have onthe reader oO Sole dear lucy how's it going? we want you to speak at an event that we're organizing t's about how business writing is changing and i's going to be on thurs. 21 feb. write soon. rgds john Werk in pairs agoin. Rewrite the message in exercise 6in a more formel style. One person writes; the other checks spelling and grammar. Gi Lock ot another message for Lucy Kellaway. What advice does the man ask for? What advice would you give him? (Ra ie Dear Ms Kellaway Lam writing to your blog as | would very much tke your advice on a personal issue, Three years ago | resigned as a manager and since then | have thoroughly enjoyed more meaningful leisure activities such ‘as gardening, fishing, writing and so on. However, lately, | have been cconicerned that my utopian existence is no longer sustainable, so | ‘went fo see a recruitment agency When | explained the past three years to one of their staf, he looked completely shocked. | fear any’ future employer wil react silly. How shoul | present my current circumstances and curriculum vitae to best effect atthe next interviow? Yours sincerely MB Unemployed, male, 41 LO Dea chcoltg Speaking: Formal and informal styles Ricee racscietas nesses roupe 1. Who do you usualy write eras and letters to? How informal or formal are ‘they? How informal or formal are those you receive? 2 Is there a common writing style in ‘your organization? How formal/inforral isi? 3. Ifyou don't have a common writing style, what do you think it should be? 4. How important is formality in your place of work or study? Consider the way you dress, speak, address people and generally behave.Listening: What should | do? Look at these sentences. Which ones are true fr you? Diecut yur enews groupe 1 Lonly give people advice when they specifically ack for my opinion, 2. I think giving advice shows you care about someone. 3. Tima temible backseat driver. When someone elo is diving | always make comments. 4 tS very annoying when everyone tells you how to bring up your children, ‘Advice is an uncountable noun; you ask for, give, or get some advice, Aiteratively | you can say a Bit off piece of vice B3)1.30 Linen to two conversations in which people ‘give some advice. What are they taking about in each ‘conversation? There are two items you don't need. 2 career advice be taking time off work holiday plans 4. ajob interview EB Wht do you thnk is the relationship between the speakers? What advice is given? BB d)tisten to the two conversations again and complete these dialogues. Conversation 1 Kelly: Robert, |have a question. I want to ask Kristof for a few days off next month but I think he'll say no. I's ‘one of our busy periods. | wonder what | should say tobi Robert: 1 just tell him why you need to have the time off. Kelly: OK, I'try that Robert: And? make sure your work is up to date before you go away. Kelly: Yes, that's a good idea, And tol Kristof Il do that. Robert: And. dois leave information with me, you know, 50 | can cover for ‘you. Tell Kris ll take care of things, no problem. Kelly: Really? That's excellent. Thanks Robert. Il do the same for you some day. Conversation 2 Kelly: You know that job interview | went for last week. Jake: Yeah, did you get the job? Kelly: Well, dunno. I haven't hoard from them yet. But | thought the interview went really well. Do you think I should phone them? Jake: No, 4. yet. itd 5 to send them 2 thank-you note first. Kelly: A thank-you note? You must be joking! Jake: No seriously, that's pretty standard in the States. An ‘email will do. Then you follow up with a phone call. Kelly: Ohno. I don't think that would work, We don't do that here. Jake: Oh, OK. think then: Kelly: Yeah, perhaps. l give it another couple of days phone them Gh Wich of hove phrasos for ghing ache wee use in theft convertion? Which war sed in tho secon? er It'd be better to What you could dois... ‘Maybe you could (Gh Look at the phrases in the box in exercise 5 and decide: which are more forceful BSBSBeBBBRBRBRBBESESpeaking: If you want my advice Who would you probably goto for advice about the following? Why? 1+ buying a new car or another major purchase «investing or soving money » feeling stressed or overworked «yourjob and carer options «where to go fora holiday «good place to eat out in your town ‘what to wear on a special occasion ideas for decorating your home {Bi het advice do you think these people might give you? Would they say it forcefully or ‘not? Use phrases from the box in exercise 5 to say what they might say. GD 3) 131 Listen to si peopl resivng acc. What’ the oie about? Wich responses Fare oar pear his ocetbae beni eta pence lk levee flan? Werk pis or amal groups and take tin tr tobe the person asking for and ging eves these stutonsRemerrber te rspand tote ches you receive it {eee ||» Youre tineng ofintioduang || © Yourecently got married, some changes in yout | and you've found that your nandyouaskyou || arther is incredibly messy ‘senior managers for some |} 2tund the home. You want Sevice, You want 10 improve to hire a cleaner but your ress standard by getting partner doesn't. You are having to wear business suits Constant arguments about ‘and ties to work every day. You housework and cleaning, aso want to improve the level Confide in a close friend or ‘of English of your employees family member and soe if ‘and would lke all formal €2n give you any useful advice ‘meetings to be in English from. naw on ‘seems to be going through a rebelious stage. Ask your ‘mother and/or father his ‘grandparents for some advice. ‘They have more experience of ‘bringing up children then you do. ommtaecsenisccaicndReminder Aare eer aes Ra) We give other people advice in more or less forceful Peete er eee as Grammar reference pee eet arene. Sy ae Cece es ania ele ear Ce aaa! ways depending on the type of relationship we have. cas You should arrive early for your first day at work You might want to introduce yourself to the other sta What you could do is work with someone with more in the building, Listening: First-day nerves GB wiry do people often feo! nervous about stating a new job? Read tho newspaper article and compare your answers. FIGHT THOSE FIRST-DAY NERVES Recent research shows that starting a new job is one of the situations we most fear — worries about the unknown, strange surroundings and unfamiliar faces can be frightening even for the most confident recruit. In a survey of 590 jobseckers, independent recruiument agency Pertemps discovered chat almost three-quarters af them (72%) suffered from acute Firstday nerves. When asked 0 classify the level oftheir Fears om a first ay, around half of the sufferers (46%) said it was more stressful than moving house BB Discuss these questions. 1 Canyou remember any situations when yeu have (or sorneone you know has) had frstday nerves? 2. What do you remember about your fist week in your company or present job? 3 What were some ofthe rules and procedures you had to learn? 4 How cid your company and colleagues help you in the frst few weeks? 5. What do new staffneed to know whe they start workin your company! department? 6 Is there an induction or orientation programme for new staf? What does it include? ing ther fist day t work. Who enjoyed their first day more, Julia or Saul? (BB Wrch these word and expressions from axrcse 3 to the meanings. 1 show (someone) around a. its someone's responsibilty or decision 2 itsuptomeryou, etc. bdo things incorectly 3 gettoknow ‘¢ understand and remember new information 4 get things wrong d_ become familiar with a person or piace 5. take in @ have done something which someone will not be 6 bein trouble bapa shout Fans Joinwith someone in order to work on something 9 go.arounda place with someone when they frstarve there, to show them what imeresting and useful Listen to Julia and Saul again and answer the questions. both Who started work without an induction programme? Who admits he/she made mistakes? Who wasn't able to concentrate? Who started conversations with people? ‘Whe was more confident? Who got help and advice from his/her boss? G3 Did Jus and Saut's companies do enough to help them in their nw jobs? ‘What else could they do to help new staff?Speaking: What should we do? Workin pairs. Student A: Tiss your fist day at work, Student B: You are the manager Prepare a short dialogue and rlepey the conversation. Student A: This s your fist day at work. You didn't sleep well last night because you were nervous. Today you haven't taken in much information and you've gat things wrang several times. Your boss asks to speak to you. You think you're in trouble. Student B: You can see your new member of staf is nervous. Ask him/her how he/she feels after the fist day at work Find out why he/she doesn’t take in instructions and gets things wrong. Give him/ner some advice. Tell Student A that you're going to team him/her up. with an experienced member of staff tomorrow and advise him/ner what to do. [Ed Workin pir Student 8: You area new member of Saf Ak Student A for acco on how to make a good Impression your Fst week at work Stuart A: Ge advice to Student B. BB 01 are going to design an induction programme for new staff or students, Look atthe agenda for your project meeting and decide what points you want to discuss. regret eam, 5 Brainstorm new programme Content of induction booklet 3 4 8 6 Time nesded 7 AOB Seeeac D Workin pairs student A and Student 8 consider the ieee en een eta Student A: © Will new staffneed to have a security pass? Should we show a new person around? What should we show hinvhe-? Who will need to go through the job description [and the appraisal systern? ‘What should a new team member know about professional development and training? Should the line manager give some guidelines ‘on how he/she would like a new employee to ‘communicate with him or her, €.9. email or face-to face? More suggestions? Student B: » What organizational polices does a new person need to know, e.g. parking, smoking, internet and email, data protection? ‘© Should the tear socialize with the new staff? What sort of formal and informal social events? © What technology traning is required, e.g. how 10 log on to the computer system and use certain software packages? Do now employees get a staff handbook? What information is included, e.g, health and safety? © More suggestions? Workin groups. Decide whe is gong to led the Clecssion ane hold the meeting, B surnmarze and prosot your dees forthe induction programme to the dess, Imagine you hve only five PowerPohnt sides to summarize your ieos,S{CAVA(clOU oe * Complete the sentences with the corect form of can or be able to, 1 Nowadeys most people tome English understand a areritable b couldn't ¢ can 2 I spent a long time doing the sudoku but ‘complete it a couldn't b were ableto ¢ wasable 3. Being ______type is a very useful skill when Using computers aableto b can ¢ able 4 She would lke she isn't very confident. a beable b beableto ¢ tobeal speak more fluently but 5 Our computers crashed so we 10 finish the work. a couldn't b weren'table ¢ can't 6 He he speak some German years ago but remember any of t now. a could / can't t0/be able to cantt/ couldn't wasr’table 7 How will you don't study harder? get a good job ifyou acan b beableto ¢ are ableto 8 Have you to think of some new ideas for the project? a able to b could ¢ been able oa the defritions an complete these words rlotod to lowing 1 Press of touching ad ering 2. Series of lessons in a particular subject 3. Course or qualification that is given by a Univesity or college 4 Available through the internet 0 __ 5. Gotoameeting or class 2 _ 6 Ability to do something well, especially because you have trained forit s__ 7. Someone who teaches the particular sills for a job to 8. Job or profession that you do fora long period of your life ¢_ 9 Someone who learns using the internet and not face-to-face e-_ _- 10 Another word for requirements 1 ED A now employee is talking about the company where she used to werk. Complete the dialogue. Choose the correct options. A: You use / used / did't use to work for McDormand’, didn’t you? Br Thaté right, A: So, what wasit like compared to here? B: Wel, liked the people but | wanted something ? much / least / ‘more challenging, And the pay is good / bettar/ the best here A: Really? Did you # use / used / accustomed to have a company car? B: Yes, and we had free medical insurance and the canteen was a bit 5 cheap / the cheapest / cheaper. A: I'm sute the food was better and the portions were * biggest / bigger / more big Bs Actually it was much ? worse / bad / worst at MeDoxmand’s ‘A: And were the working hours ® the longest / longer / more long? B: No, they were more or less ° same / the same / same as. ‘As And what do you think of Sam? B: Oh, Sam great. He’ lot friendlier 1 as/that,'than some of the people lused to work with, He's! much more / the most / much hard: working, too, ‘A: Yes, but he isn't 2 less./as/ more easy-going as he used to be. Before, he used to ¥ fet/ make / allow us wear jeans on Fridays, but that has all changed now. B: Do you mean "for / since / during the former director retired? A: Yeah, new management, eh? They think they 18 must/ should / have to change everything, Sorry, what did you say your name was? B: Actually, 'm Alicia, the new Managing Director GB complete these sentences. Put the verbs in brackets in the correct, tense: either past simple or present perfect simple. 1 She (olay) tennis since she. (be) four years old. 2 He (etice) from athletics in 2006 atter a serious sports injury 3 —______(ouearn) to play the piano when you (be) a child? 4. Tne women’s hockey team: (just/win) a gold medal! 5 (you/see) her latest film yet? 6 She's only 25 and she 7 He (notbe born) there. _— already/publish) two novels! (ive) Sydney fora long time, but he 8 Since she (stan) in over 30 films {star her acting career, she.haven't seen you for ages! a What did you think of the new TV series last night? b How's the new job going? « Hove your shoes! a You're pretty good at presentations, aren't you? Do you mind if join you? 1 2 3 4 5 6 7 8 f What are you up to these days? 8 Great to see you again! h Match each phrase 1-8 related to making small tak to a suitable response a-h. (Oh, not much. How about you? Yes, its been a long time, hasa'tit? Thanks. ve just done a course, Good to see you, toa! How are the kids? Not at all. Please do. Fine, thanks. I's really interesting. Thanks. | bought them in the sales Great, wasn't i? Tick (V) the correct sentences, Sometimes more than one option is possible 11a We have to send the order by 5 pm. today 4 We need to send the order by § pm. today the order by 5 pm. today. You need find anew job before you leave this one. 5. © We must to sens 2a You must find a new job before you leave this ove. € You should find a new job before you leave this one. 3. a | had to make a lot of decisions in my last job. 6 b I must make alot of decisions in my last job. € I should make a lot of decisions in my last job. GD Ait osch word inthe box nto the correct group according tothe topic of converstion f movie Grand Slam boiling author (Gieciot changes. “seen polizen food besseler vote role government champion storm sportsman literature freezing translate medal | ee novel leading actor Books | Weather | Politics Cinema | Sport b 6 could us to courses allow What Did you have to study much on the training course lat week? Should you study much on the traning course last week? Did you need to study much on the training course last week? They shouldn't reduce the taining budget. “They mustn't reduce the training budget ‘They were able reduce the training budget. You don't have to stay until ate if you don't want to, You can't stay unt late if you don’t want to. You don't need to stay unti late if you don't want to. By Pur the words in these sentences in the correct order for giving advice. their let Don't wainers choose staff 2 should degree | you online think do an 3 to new might You skill a want about learning think 4 choose be their better let courses to Id everyone 5 let you've you Maybe passed when me could know worktime is do you do to in B Undariine the word that has different word stress. 1 00 bossy friendly relaxed quiet 0 advice punctual recruit employ O00 rumerste organized sensible efficent 2000 reliable easy-going intelligent responsible 000 Rersuasive assertive efficient logical 00 Practical hard-working confident Iierate orReading: First jobs GD yrs do you tink hese people bet they were Brad Pit. Johnny Depp Michael Dell removal man dish washer diver telemarketer ‘musician promotions representative EB Read the tents quickly and check your precios, EB Rood the tnt again and find hisinforation, 41. Who went to universiy? and 2. Who got some good advice about work? 3. Who trained to be an actor? 4. Who worked in telesales? Some of the most famous people ia the world started their working lives in the most humdrum jobs. In his carly twenties, Brad Pitt dropped out of 2 degreo in advertising and journalism, and drove to Hollywood to pursue his childhood dream of becoming an actor. As for meny aspiring actors, the early days wore tough and Pitt did various part-time jobs while he was taking acting lessons. He worked as a limo chauffeur, a fridge removal man, and ho even dressed up in a chicken costume to atiract customers when he was working for the Mexican fast food chain El Pollo Loco. Savioe eri tc sone pens when his ane he acting. At 22, he Nightmare on Elin Street 8 used diffe calling po ne actin Voices when he was who don't want you Poton your best fake At the age of 12, the founder of Dell computers, Michael Dell was washing dishes in a Chinese restaurant for $2.30 an hour. Dell had several more jobs like that and by the age of 16 he was selling. newspaper subscriptions. He recalls, ‘Td call people on the phone and try to convince them to buy the newspaper. I discovered that people who ‘were moving into new houses or apartments were ‘yaying more newspapers than other people, 80 1 tried t0 find those people and that worked very well.’ By the time Dell enrolled at the University of ‘Texas, he was already a successful businessman.IG Fin the words and expressions in the texts which havea similar meaning to these expression. 1 boring and having no variety (text 1) 2. left a course before it finished (texts 1 and 2) 3 ty to achieve something he's always wanted (text 1) 4. it was dificult at frst (ext 1) 5 not real (text 2) 6 remembers an event from the past texts 2 and 3) Grammar: Past continuous [Bi Find seven examples ofthe past continuous in the texts. [BB Wah the uses of the past continous in the table tothe examples in moreso 5 Past continuous 11 We use the past continuous to describe past actions or situations which ‘were in progress at a particular time in the past 2 We often use the past continuous together with the past simple. The past continuous gives the background details or describes longer events 3. We can also use the past continuous to show two or more actions were. in progress at the same time. While he was studying at university, he was lso running 2 successful business. ‘When, while and as often introduce the action or situation in progress whichis intomupted by another action or event. The shorter action canbe introduced. by when but not while. >> For more information on the past continuous, see page 165. Complete these celebrity anecdotes with the past simple or past continuous form of the verbs. The frst one has been done for you. 1 Atthe age of 19 Jennifer Lopez _was working (work) ina legal office in New York during the day and —_____(dance) in nightclubs in Manhattan in the evenings. She was also (take) dancing lessons in her free time. 2. Cameron Diaz (ged a partin The Mask, a film that into an instant star (wort) as s model when she (transform) the 21-year-old Speaking: Recalling the past BB Werk in pairs or groups. Ask and [answer the questions. 41 What were you doing at this ime: @ yesterday? b last week? 2 What were you doing when you were: a 12years old? bb 15 years old? 3 Were you working when you were: ‘2 182(How much were you earning?) b 227 @) what were your parents doing when they were these ages? And what about your grandparents? Did any of them have unusual obs? 3 In 1990.) K Rowling _— 6it) on a train in London when the idea for Hary Potter: (occurto her. She recalls, ‘Realy, the best thing about working in an ofice was that | = (Can) type up my stories on. ‘my computer when no one (look.a Reading: Humour in hard times GBB 00k at the photos. what kind of business does Anya Hindmarch have? Do you ‘think this type of company does well or badly in times of an economic recession? Bi Feed the article about handbag designe, Anya Hindmarch and put these evets in Srronclogical order. 2 When the writer vted Anyat cfc, the male employees were growing beard During the recession Anya gave a huneous presentation to motivate her staf ‘¢ The web team had the idea of a beard-growing compatition while they were having dinner with Anya, d_ By the age of 19, Anya Hindmarch had set up her own business although she hadn't been to business school One evening she invited members of staf to her home for dinner. £ Herhandbag stores became successtul A Fun-and-Games Strategy | Part One Mim) Wen waked ito the handbag designer Anya Hindmarch head | | office in London ast month, Iwas surprised to seeallofthe men | were growing long beards twas eheard-growing contest with | prizes for growth and creat says Ms Haaren, 't was the | web team’s idea,’ she explains. ‘We had them for supper at home. | | and my husband James hadn't shaved" that morning. We were joking around” when we came up with the plan. & Last year sales atthe handbag store were up four per cent ata time wen most nary businesoes wore exerting Mer tines Perhaps Me Hindmarch’ shop was cess because she had set up her company by the age of 19, or perhaps because she hadn't “ caret business sche or pertape becese she nad ma her rare with tis evening begs an fun bags wth personalized ‘i images Ms Hindmarch says her strategy is about humour and cost-cutting. She first began her fun-and-games strategy a year ago when she | made an internal presentation to staff. Instead of talking through, the sales figures from her 53 stores around the world, she used slides* of war-time propaganda posters of the ‘Keep Calm and | Carry On*’ kind. It made them laugh,’ she says. She explains the Idea was about working hard and building a sense of community in hard times, lt | ‘shave: cut hair very close to the skin, especially from the face 18 Joke around: say things that are funny I ‘slide: single page of a presentation created with software like PowerPoint carry on: continue doing something lE BB Discuss these questions in pairs. 11 What do you remember about Anya'sfun-and-games strategy? 2. Would you like to work for someone like Anya? Why?/Why not?Grammar: Past tenses Read and complete the table with these tenses: past simple, past perfect or past continuous. Then find two other examples of the past perfect in part cone of the article. Past tenses We form the past perfect using + (of the main verb. 1 Weuse the: ‘0 talk about things that happened in the past. She first began hor fur-and-games strategy a ‘year ago when she made an internal presentation. 2 We use the ‘0 talk about things that were in progress at @ particular time inthe past. ‘We were joking around when we came up with the plen. 3. When we want to show that one action or event happened before anather in the past, we Use the 10 tak about the earlier one. ‘They came for dinner and my husband hadn't shaved that morning. 4 We can use the to talk about life experience before a point of time in the past. ‘She had set up her company by the age of 19. See pages 164 and 165 for more information ‘on past tenses, Look at these tings that are mentioned in pat two ofthe oti What do you think happened nex? ‘ce cream manicure litle gid makeover £50 note [Bh ead part ofthe atl uichy an find out posers i Bcc co) Complete part two ofthe article by putting the verbs inthe ast simple, past continuous or past perfect. Sometimes more than one option i possible. SSSEES_______ A Fun-and-Games Strategy Part Two Alter her presentation, Ms Hindmarch handed out 850 notes that she ! (photocopy) to every employee saying: lf you can think of a way to save £500, give youa teal note’ The alm2____(be) to think about saving, 60 that people were rethinking business travel and s (not/order) expensive office equipment. By the end ofthe year, the company __(save) £25.000. ‘To motivate her employees, she 5 __ (offer) therm a weekly manicure* so that they © (not/nave 10) leave the office to get one. This way they 7 (spend) more time at work. The handbag designer then 8 (extend) her ideas to her customers and started joint ventures with other brands: an ice cream brand* 9 (serve) icecream in-store for a week; and a cosmetic brand 10 (give) customers makeovers* ‘Asa result, more people came into the stores. ‘Our customers felt we 11 (eat) them lke friends, she says. ‘One mother came in to buy her daughter an icecream and the daughter announced the next time she %2___ (want) both an icecream and a handbag’ ‘manicure: a treatment fr hands and nails brand’ a name given to a product so that can be easly recognized ‘give someone a makeover: make someone more attractive Dy ‘ving them new clothes, anew bale style ete treat behave towards someone in a particular way Speaking: Success stories Gi Workin pics. You are going to tel eachother a success story. Student A: Tun to Fle 7, page 133, Student B: Tun to Fle 20, page 136 Gh What siitartios and itferences were ther inthe two stores? Writing: A story Your local newspaper is holding a writing competition: A success story. Write about a successful person, or @ company or ‘organization that you know. Include different past tenses and these ‘expressions in the story: when, while, by the age of .., then, after (that) and as a result.Word focus: Humour EB wich are your favourite TV comedy shows and cartoons? How often do you read funny stories and jokes? ‘When was the last time you laughed out loud? Why? EB bons que inp ae find out what kind ofa sense of humour you hoe, Quiz: the funny side of life ' 4 Acolleague sends you an email with a funny 4 joke. What do you do? fa Delete it and tell him/her not to send you any again. b Laugh but delete it later. « Forward it to a few fiends, dd Forward it to all your workmates, family and friends : 1 5 ‘Somie friends are planning to play a practical joke* on a friend who is getting married. What doyoudo? + 2 You hate practical jokes so you warn your friend bb You laugh nervously but you don't get involved. «You join in the fun if it isn’t too cel {8 You play a practical joke. it was your idea, You see your manager has‘food on his beard/ ‘moustache. What do you do? ‘a Point out the problem diplomatically bb Smile to yourself But say nothing Ask, jokingly, if he enjoyed his lunch, 4d Say nothing but tell al the staff about it behind his back, . practical joke a trick you do to make people laugh ‘amusing: humorous ‘ EB Now turn to File 21, page 137 to check your answers to the quiz. Do you agree with the answers? Why2/Why not? Don't use fun an fry in the same wa ey on The pienic was (goodtgreat fan. NOT fen. Funny i used to deseribe someone or something that makes. | you laugh, | The jake was realy funny. NOT fan. I You've just finished lunch with an important client and they tell you an amusing* story after lunch. What do you do? — 4, a Smile politely and ask for the bill. 'b Ask hinv/ner to tell another story. ¢ Tell a humorous anecdote yourself. > For more information on the zero and first conditionals, see page 169. GD complete these sentences using the first conditional 1 if (have) time later, (take) these newspapers to the seeyeling bin 2 He (yelp) you ifyou (not understand) anything in the guidelines, 3 we (not turn down) the heating, ous bill____ be) enormous this month, 4 Ourdlient. (go) to another supplier if we __ (not implement) a green energy policy. 5 They (not be) very happy if they (not get) that new contract, 6 People {not buy) more of our products unless we (reduce) the prices, Listening: Eco-revolution 2 GB 9)2.8 Listen to part two of the radio programme and complete the journalists notes. (One major corporation that is introducing more innovative green projects is 8. The company have installed 2 solar panels on the rooftops of their headquarters. These panels can provide ® S of the company's electricity at peak times. The investment will pay for itself in + and then they'll have cheap electricity for many years. ‘The company makes donations to charity if staff to work. It also provides a they get cash incentives to 7 PB Copy is a small ® ‘company in Canada, They use an 9 to power their equipment. Customers can help by © —____ waiting for their copies. or service for staff. And if they must use their cars. BD Look athe auci sit on page 152 an find three moe examples of onetional sentences ENE egosWord focus: Products BB Match these words and phrases to the definitions. ‘Our ‘carbon footprintis the amount Ooi saisetenseee ochre arta ple oc in our daily activities. Which two items ‘eco-friendly disposable reusable represent the majority of most people's Carbon dionde emissions? 11 word to describe something that can be used again 1 Holidays 2 relating tomethods of growing food without using artificial chemicals 2 Transport 3. intended to be used once, then thrown away 3. Shopping 4 process of treating used objects and materials so that they can be used again 4. Leisure activities 5 container or material that a product is sold in 5 Home energy 6 notbead forthe environment 6 Food and drink 7 make the ar, water, earth dangerously dity 8. pioce of electrical equipment used inthe home IED tech the pictures ach tothe words How many other applinces and Sypen of packaging con you tical?) glass bottle cardboard box fridge-freezer washing machine i carton can cooker fan BB Underline the item in each group that does NOT combine with the adjective, 1 energy-efficient appliance / airconditioning unit / plastic / dishwasher 2 eco-friendly _pollation / cleaning products / detergent / washing-up liquid 3 fuckefficient hybrid car bicycle / vehicle / train 4 reusable canvas shopping bag / container / glass bottle / electricity 5 refillable ink cartridge / water bottle / marker pens / paper & biodegradable carton / packaging / battery / plastic 7. disposable camera / computer / pen / plastic cups 8 recycled gs / water / ight bulbs / paper aoe ‘These natural cotton grocery bags carry much more weight than plastic ones and they are ! reusable / disposable, so they wor't pollute the environment! Five-bag set $39,99 + free shipping. Creating art from 2 fuetefficient | recycled products has become a growing trend in South Africa resuiting in unique and imaginative foik art. Papior maché bow's $12.99 each, Discover the many shapes and sizes of ? energy-efficient / biodegradable lighting. GE Energy Smart bulbs give you the high-quality lighting you expect, Save energy ~ up to 75% less energy! Last up to ten times longer! Simple Green produces * eco-friendly / refilsble cleaning products that are non-toxic and 9 biodegradable / disposable. Our all-purpose cleaner tackles the toughest cleaning jobs.Speaking: Your carbon footprints IB Wiorkin pars. Ask and answer the questions inthis ui to find out how ‘Feen your Mestye is. Tum to Fle 24, page 127, Look atthe analy, Do you agree with 7 How Green is Your Lifestyle? 1 You need to buy some 3 Yousee an advert on TV 5 When you think about air food for dinner. What for a new eco-friendly travel and pollution what would you probably do? car. What do you probably do you do? ‘a Walk to the local market think? a Fee! guilty about flying and with your reusable shopping a Iits a reasonable price always pay the carbon offset ‘bag, and buy some organic Trnight buy that when Teed charge* tothe airlines. food. anew car. b Don't feel guilty — it’s Drive your gas guzzler* to That's just marketing. It up to the government and the supermarket, buy more probably pollutes as much as businesses to deal with ‘than you need and put it all ‘standard cars. carbon emissions. into disposable plastic bags. ¢ Not another green message. ¢ Feel guilty about flying but: € Make a meal from whatever T'm so bored with these ads. don't pay the carbon offset ‘you find in the cupboards, lt would be better if we all charge to the airlines 4 Phone fora pizza, eat halfof used public transport and 4 Know you have made a ivand throw the rest in the bin ieycles conscious effort to stop along with the box. travelling by plane so often 4 Which description best 2 How do you usually deal reflects your electricity with waste® at home? consumption at home? fe ag Cat Mat consumes 4 Idon't give itmuch thought. a T go round switching off waster unwanted materials oF Everything goes in the same the lights ~ sometimes when ‘substances bin, people are stil inthe room, carbon affet charge: money b I carefully separate out We leave all the lights on donated to environmental paper, plastic, metal, glass and and have TVs switched on in projects to compensate forthe organic waste for recycling. different rooms, ‘CO, emissions ¢ As well as reeyeling my ¢ have low-energy light waste, loften buy recycled bulbs and energy-efficient goods. appliances. I don’t use the @ In the past I used to dishwasher or the washing separate my rubbish and ‘machine unless there isa fall reeyele packaging, but I've load, stopped doing it. d Lused to be more energy- conscious but | don’t think the things I can do will help the environment, BUN chzol Le8 Second conditional BB How do you normaly travel 10 work? Which ofthese forms of transports the mostieas oo ho most Final). Why do you thnk thats? a g: Electric cars bus skateboard electric scooter train underground car hybrid car bicycle motorbike BB whe do you think are the acvantages and dsodvatages of Finger clocic cr? Lock othe ails shout the smart clan neck your eos The smart ed - (Electric sh fuel prices and wit a toa about to the petrol engine. designed an Drive) LiSgeee ee at Smart have "the people all-electric car. ‘The smart ed is powered only by electricity = charging’ it takes about eight hours. The car has a top speed of 60 mph/97 kmph and a ange of up to 70 mniles/113 kam, although this is. reduced as your speed increases. ‘Smart say a trip from London to Brighton (64.21/87 lcm) will cost you around £1 (€1.26) in the UX. I suspect that the car would get to, Brighton, but it wouldn’t get back without recharging, and only if you didn’t drive over 40 mph/64 iamph. ‘Smart ed emits no harmful* emissions, although generating the electricity to drive the car will But the car emits nd carbon dioxide, or carbon. ‘monokide, or even noise as you accelerate. ‘The two-seater smart ed has plenty of room in the front but a very small boot. It’s brilliant if you're just driving to work. Great if you have only one passenger. If you were just a couple, ‘you could probably fit a week's shopping in it Another pioblem is charging the car, They Yecommend you charge the car whenever it is ‘hot in use, If you live in.a house with a garage that has a supply of eleciricity, you'll be fine Tdo not have a garage, but I live in a house ‘where I can park the car directly outside - so Tcan put an extension cable out of the window to the car. This is not something I would do ‘overnight or if I were out one evening, If you had a garage, worked somewhere where you could charge it safely and only wanted to se it for commuting, this would be an ideal second car. But if you are thinking of changing your existing family car for a smart ed, you will probably have to wait a few more years. ‘emissions: gases lke carbon dioxide that are sent sno the alr ‘charging: take in and store electricity ‘harmful: causing damage or pollution GB discuss these questions. 1. Do people have garages in your area? Hfnot, where do they usually park? How many words do you krow that are related to crs? Find words in the toxt which mean the following, 1 liquid used to supply power to vehicles (to words) par of a car that produces power to make ft move 2. Have you ever driven or been in a two-seater or an elect rate at which something moves or travels. oF? What wast ike? 3 Would you drive a smart ed? Why?/Whhy not? How easy start to go faster would it be to charge? for two people space in the back of the car used for luggage boulding where you keep a car regulary travelling along distance to workGrammar: Second conditional Speaking: Eco-friendly Look atthe information nthe table. Complete tan choose the correct options 8 » travel Second conditional Gi Workin groups. You ae going 1. We form second conditional sentences using if-+ ‘to do a class survay. If you wanted + base form. +0_be responsible travellers, what ‘We can change the order of the clauses. would you do? Look at the ideas This would be an ideal second car. you wanted to use it for commuting. and prepare ten questions. 2 We use the second conditional to tak about ‘unre’, imaginary or unlikely possibilities 1 share a car? you had a garage, this would be an ideal socond cae. 2 cycle everywhere? 3. We can also substitute the modal, would for might or —- 3 how/reduce your air |f you were just a couple, you could probably fit a week's shopping ir 4 nos goingsbeoed? praia erare maa Ouse fist or second! conditions. t depends Shon duts? If you have a garage, this is/will be an ideal second car. (likely / unlikely) 6 re eee poeple! ‘you had a garage, this would be an ideal second car. kel / unlikely) 7 put up petrol prices? >> For more information on the second conditional, see page 170. 8 how/reduce number of car journeys? 9 what kind of taximpose BB A politician is standing for election as mayor. He is being interviewed by some on cars? Journalists. They are interviewing some local peopl, too. Complete some of the things they say, forming second or frst concitionals. 10 how/reduce the speed lint? 1. Whentm elected, |____{intracluce) a bike-sharing system in our town like they have in Paris or Barcelona. I've already included a proposal inthe election Programme. BB Ask and answer the questions. 2H (e212 politicien, | would probably reduce the number of cars per ‘Then report back to your teacher. household ‘Which were the most popular 3 Assoon as |__ ibe) in power, |_____ (ass) a law to reduce the ideas? speed limit. 4 Politicians aren't doing enough about carbon emissions, |_____ (encourage) people to use public transport more regully if were the mayor. 5 We. {notfine) companies for business travel when | (be) mayor, but well wun a campaign to reduce air miles. 61 (probably/oan) big cars like 444s if were in a position of power. 7. lima local shop owner. were mayor {notdcharge) drivers for going into the town centre because it (be) bad for my business 8 We (defnitely/put up) car prices for big cars and we (offer) money to citizens if they (top) driving their old cars, Compare your answers with a partner then report back to the dass. Consider these questions a Who sid what? The poltiin ora local person? bb Did they use a fist or second conditional? Did they think it was a likely or an unlikely possibilty? ‘We use journey to talk about travelling @ long distance or travelling regularly. ) Sin has og our fw | Tipe str umes or ueye yo cn male egy | Hert hoo td Hes gone Brion ono uses tip Soretinesneton ete word Yau coud wae ee or she ioure ae Ccaol LeCommunication strategies | Problem solving Word focus: Talking about problems BD Think of a problem you are facing at the moment. It can be any problem you like, e.g. you own something that is lost or broken, you have a work problem or a ‘people-problem’. Don't tell ‘anyone what your problem is yet. Read an article and see if it contains any ideas that could help you solve your problem, Problem-solving techniques @ ‘Step 1: Identifying the problem Before you start to tackle any problem, make sure you have a clear understanding of what's wrong. Gather information and, if you discover that you're facing many problems, prioritize them so you can deal with the ‘most urgent ones first. Step 2: Brainstorming solutions Try to think of new ways to look at the problem and ‘come up with as many different. solutions as you can. ‘Ask other people to suggest solutions, too. Don's worry if some of yaur options don't look attractive at this, stage. You can always reject them later Step 3: Making decisions Examine each option and think about what the consequences willbe if you implement: it. Remember, ‘no solution is perfect, and you can always revise your plans later. t may take several attempts before you find f olution that, works so don't be afraid to take risks. EW Read the article again and answer these questions. 41 What should you do if you have identified more than one problem? 2. What can you do to help generate more possible solutions? 3. What can you do if your first solution doesn't work? GB Look at these definitions and put the verbs in the correct space. work out come up with deal with 1. todo something to make sure the problem no longer exists. 2. to find a solution to a problem or make a decision after thinking careful, 3. to think of an idea, answer, ete. GB Undertine verbs in the article that are used with a) problem(s, 'b) solution(s), c) option(s) and plants). GB Tell another student about the problem you thought of in exercise 1 Discuss the best way to tackle it. Which ideas in the article can you use? Think of another idea to add to the article. GSESeSBSBSBRBRBBRBRBBEE Listening: Working together 3) 2. Listen to a conversation and answer these questions. 1 What relationship do the speakers have? 2 What problem do they discuss? 3. What possible solutions do they discuss? 4 What decison is made? 5 Can you see any possible problems with the solution? GB) Listen again and complete the ‘expressions in the table. foe Step 1: Identifying the problem A'Can [have ? ? B: ‘Sure, what's?2__ We've got a3_____ problem with the photocopiers Is abit ofa ‘Step 2: Brainstorming solutions 50,8 if we do a litle experiment? Then we'll know. its problem with the copiers or the recycled 7__ ‘Step 3: Making decisions Here ae some phrases rom another problensoving dscussion. In hich stage of {he eiscussion do you think you willhear them? \What do you think the discussion is about? 2 Sowe have a plan of action now. b Ita real headache, ¢_fwe buy one second-hand, it'll be cheaper. a fm glad you thought ofthat Not ifwe borrowed against the house, (D9) 2:10 Liston and find out if you are right. ‘Then answer the questions in exercise 7 for this conversation.Speaking: We can work it out Work in small groups. Discuss these scenarios and come up with a plan of action. 11 One person describes the problem 2. Think of a5 many solutions as possible and! then discuss each option and is consequences. 3. Make a decision and sum up each discussion at the end. Office temperature ‘The room temperature is causing many arguments in your office. Some employees say i's too hot, some too cold. Your heating and air conditioning bills are very high. As office managers, how are you going te keep everyone hapoy and also keep your bills down? > vo ‘ | == Old IT equipment i I os have’ lot of computers and ir i equipment which you hoeg fo cispose of There f lt of data on the hard eke, co security an issue, On the other hana, the equioment stil works well so coud ke Us the poop, What ay 80 vith i Writing: Presenting solutions {D Write some PowerPoint slides presenting a solution to a problem to your colleagues. You can write about oné ofthe problems in exercise 11 or choose your own problem. Include the information below. 11 A description ofthe problem 2. Some diferent options and their consequences 3 The decision you've made and why you think it the best soliton rs cs a Fy rd 5 * e FS ky = 5 = Gi RS SSBBRBRB BBB BSIKEM Interaction 3 cipalae cle ee ree ar When we're discussing problems and ‘the real, likely or unlikely consequences of an possible solutions we can use several ceca aatas ered Grammar rforenco pogee 169 anc 170 Ce eee hod eek esd ce Coe mad eee eae ee ea oe tT ae Speaking: A new look GB whet are the advantages and disadvantages of per plan offces compared with wale offices n your eae ae aba ee eeted cea cones na ee privacy communication individual space noise and intaruptions walls access to fresh air abilty 19 control heating and lighting ‘access to natural ight Ae ioc soundproof screen renovate perimeter refurbish pation cubicle 1. When you or _2 building or an office you repair and decorate itso that itis in good condition again, 2A out of or into, 3 The office or car park 4 A_____isa thin wall tat separates one part of a room, from another. this wall can be moved around its called a room or wall, et. is one that noise cannot pass is the border ofan enclosed area, such as an 5A is a small part of a room separated from the rest ofthe room for individual use. EB Look at the two photos. Which of the three descriptions mateh the photos? B Olanto Call Centre Clanto's refurbished office space in ‘San Francisco has reduced electricity ‘consumption by 40% and water A Meguro Office reated “Japanese design team Nendo creat -eerte spoeinfolyo by using set © Devalon Headquarters Usnaped partitions, It redesigns the ‘ een Develon su converted Cereal fice space structures f steaitrce ieeruncte te Agar modem opengl aan cubicles and conference rooms. You erronment for eraployoes. The office ee features such aso fave to step over the lowest pontin Mee edhae ere brick archos, have been concer ven, A ‘the partition to get from one section ts ele Rc satinstaiveorn lass wal at one end ofthe building and ote to another Spaces that Teen cel Ascent ial igh ce of make use of ral ot Se paar gene fight and create £ system alows traning rooms tobe a bright envronmont ‘divided into smaller meeting rooms, soundproct plastic curtains. Gi hich of these offices would you most/least lke to work in and why?GB Work in pairs. Look at this office that needs office that needs to be renovated. Discuss wl Youweuld to rls t Which Wes woud he montexpnsie? Listening: Sustainable offices 92.11 Listen to an architect giving 2 presentation toa f camry egret get fe ce. vit order dows she ‘2 materials used to build and fuish the office b traveling to the building ¢ consewation of water quality oflight and air saving energy ED ») Listen to her pres a) Pr reine nit pt ai rion Waye to reduce the negative environmental impact of an office | and improve conditions for the occupants: | «The building shouldbe easy to get fo on foot by bike snd ty! | 6 The good use and saving of water isa priory. | «carbon emissions are contrlled by using? — + The office ic bul ucing?___- and organic and tow chetrical-emiting paints and products. _and improved ventiatton makes equipment + Accessto* people feel better and increases producti | “The extra costs of builing a green office shouldbe paid back through savings in§ For evamle, the software maker ‘Adobe Systeme spent *® —_ilon ona green ofic project atts | SenJoseheadauarters ‘and earmed that back in savings in less than 10 months. ae Speaking: A greener place to work GB Work in groups of three. You are the project team responsible for refurbishing the office where you work ‘to make it greener. Student A: Turn to File 8, page 133, Student B: Turn to File 19, page 136, Student C: Turn to Fle 26, page 138. (Discs your proposols and the possible consequences of each, and decide which ideas you want to implement fist and which you will leave fora second stage. Decide who is going to lead the mesting, bce CR ORC 1m ea Pare eer eer) BD in your crus, prepare five PowerPoint sles to expla Your Bee > MacacelenolPassive forms Reading: The cellphone novel ‘Would you lke to read a novel on your mobile phone? Why?/Why not? Read these sentences about phone books in Japan and predict the missing information. Then read the article quickly and check your answers. 1 Last year The top. Neatly Its estimated that there are Itcosts between and. oanen Japan phone ‘The cellphone novel, or Keital novel, ‘snow a big part of Japanese popular culture. Half of last year's top ten bestselling novels originated from the (very) small screen and the top three books were all writen by fisteime cellphone authors. One bestselling novel was tapped out® on a mobile phone while the young author commuted to work, then uploaded to har blog ‘The mass media*, which uses the phrase ‘oya yubt seddat. the thumb generation" to describe Japan's cellphone users, 1s now asking, are zeal novels dead? It was recently estimated that the market for e-books was nearly 20 bilion yen (200m), and itis growing by more than 200 per cent 2 of Japan's top ten novels were originally mobile novels. novels were all written by new authors. US dollar a year is spent on electronic books in the country. ‘mobile phonas in Japan, — to buy a mobile novel. {films were shown at Japan’ first mabile phone film festival. Ly ‘year. The books are being read in cafés, uring work breaks and during Japan's famously long commutes to work “Tthoughe the idea of a Kettal novel wasabi dumb because the screens are so small said nko Saito, 25. "But you quickly get into them because the ‘tories are so irresistible. The mobile phone Is Japan's most popular accessory — there are now 100 rillon of them in circulation, Standard features* include internet browsers, games and digital cameras, while newer ‘models are used to watch television, go through train-ticket barriers and. pay bills, Bigger screens and faster downloads have made manga comics* ‘increasingly possible, Thousands of Japanese books are now being accessed. Read the article again and answer the questions 1 How did one author find time to write her cellphone novel? 2 When and where are people typically reading Keitai novels? 3. Why did one woman change her opinion about Keitai novels? 4. What three elements do most mobile phones now have? 5. What can you do with the latest models. ‘of mobile phone? 6 Which two innovations have made it ‘easier to read comics on the mobile? {for about 210 to 450 yen ($2.10 to $4.50) each ~ cheaper than a paperback book. "Is the cellphone the Mbrary of the future” asked one magazine. Perhaps ft might become the new cinema, too, Japan’ frst Pocket Film Festival has recently been launched in Yokohama, screening 400 movies made on camera: equipped cellphones. ‘ape out wntten mass medi: television, radio and newspapers ‘thumb generanon: people, who as adolescents communicated by text messaging on mobiles standard feaares: typical parts ‘manga comics Japanese comic books.