Organizational Change Process

Shaniece Barnes, Amanda Edwards,

Tonya Oliver, & Rebecca Ralph
Facilitating Change
AET-560 Randy Howell
July 20, 2015

Organizational Change Process

Scenario:
Why:
More people work shift hours
because of this more people
eat breakfast at different times
of the day. People like having
breakfast for dinner

Implement Change
Top-down:
Start by ordering more
frequent so there is not as
much food to store at one
time. Also commit a certain
amount of space in the kitchen
just for breakfast .

Decide on the
change:
Breakfast all day

Identify obstacles:
Not enough cooking space and
not enough room in fridge to
store the extra food needed to
serve breakfast all day alone
with lunch.

Evaluate change
Is it successful:
Is the change covering
the cost of the extra
deliveries. How many
more breakfast meals
are selling after the
original cut off time.

Organizational Change Process

Theory #1:
Action Regulation Theory
concept of goals
emphasizes the
mechanisms that keep
people focused on goaldirected
control over ones behavior
helps motivate workers at

Organizational Change Process

Theory #2:
The Expectancy theory of motivation
is a process theory expresses the
need for one individual choose certain
behaviors over others.
believes that his or her decision will
lead to a very positive outcome in the
work environment.
believing that they will also benefit
from the idea that serving breakfast
all day will be a positive thing for
them as well.

Training Program
Self Action Regulation Theory

Training Program
Expectancy theory of motivation
Lewins Contribution to Change
Implementation
Focus on the groups norms and then
focusing on individual behaviors
Creating a positive social values from
the new equilibrium will motivate
individuals to adapt to the new norms
(Spector 27-30)

Strategies
Overcome resistance
Participation &
Involvement
Being aware of the
reasons and benefits
sense of pride and
ownership
Better and more efficient
employees are more
productive
When employees are
involved in the change
effort they are more
likely to buy into change

Education and
Communication

inform employees of the

changes
reasoning and briefing for
the change
Everyone stays in the loop

Strategies
Create commitment
Creating
Dissatisfaction
Making eating breakfast
during different times of the
day appealing
Positive outcomes will come
out of eating breakfast
throughout the day
More energy
Able to focus for the
remainder of the day
If a customer has a job at
night, a breakfast item will
help him/her be productive
at work
Breakfast is the most
important meal of the day

Strategies
Create commitment
Changing Behaviors by
Changing Context

Need to change the norms

The norm is to have
breakfast in the morning
Creating a norm of eating
breakfast at different
times of the day will
create this commitment

Just simply giving a

motivation speech will not
help
Calls for a breakdown in
social habit (breakfast in
the morning is not always
necessary)

Strategies
Offer incentives

Strategies
Use of teams
The use of teams will be
self-directed teams:
Allow to choose team
members
Decide on work assignments
May be given responsibility for
evaluating team members

Five Stages of Development

for Team Building:

Forming
Storming
Norming
Performing
Adjournment (Newell, Teams
and Teamwork)

References
Gagn, Marylne and Eward L. Deci. Self-Determination Theory and
Work Motivation, Journal of Organizational Behavior;
www.interscience.wiley.com (2005).
Scholl, R. W. (2002). Motivation: Expectancy theory.The University of
Rhode Island Website Retrived from: http://
www.uri.edu/research/lrc/scholl/webnotes/Motivation_Expectancy.htm
Mc Donalds restaurant template Backgrounds. (2012, May 9).
Retrieved July 20, 2015.
Jacoby, J. (2011, April 5). Strategies for Managing Resistance to
Change. Retrieved July 24, 2015.
Newell, Stephanie. Teams and Teamwork,
www.referenceforbusiness.com/management/Stf-Ti/Teams-and-Teamw
ork.html
Richars, L. (2015, July 22). Get Ready for All-Day Breakfast at
McDonald's Nationwide. Retrieved July 24, 2015.
Google images (2015) Images Retrieved July 25, 2015 from: https://
www.google.com/search?q=Self+Action+Regulation&biw=1600&
bih=731&source=lnms&tbm=isch&sa=X&ved=0CAgQ_AUoA2oVChMI2
5bawez7xgIVjGg-Ch3y1QwJ#imgrc=0wg2mKGNAxtGBM%3A
Spector, Bert. Implementing Organizational Change: Theory into