CHAPTER 4

THE ANALYSIS AND DESIGN

OF WORK
PREPARED
BY :
PROBO SUTEJO 1411011101

PREFACE
THIS CHAPTER DISCUSSES THE
ANALYSIS AND DESIGN OF WORK AND
IN DOING SO, LAYS OUT SOME
CONSIDERATION THAT GO INTO
MAKING PERFORMED DECISIONS
ABOUT HOW TO CREATE AND LINK
JOBS

WORKFLOW ANALYSIS
AND
ORGANIZATION STRUCTURE
WORK-FLOW DESIGN
the process of analyzing the tasks necessary for the
production of a product or service
ORGANIZATION STRUCTURE
refers to relatively stable and formal network or
vertical and horizontal interconnections among jobs
that constitute the organization

Developing a work-unit activity

analysis
Raw Inputs
- material
- information
Equipment
- facilities
- systems
People
- knowledge
- skills
- abilities

ACTIVITY
what tasks
are required?

OUTPUT
- product/service
- how measured?

ORGANIZATION STRUCTURE
Organization structure provides a
cross-sectional overview of the static
relationship between individuals and
units that create the outputs.
Two important dimensions of
structure are:
1. Centralization
2. Departmentalization

STRUCTURAL
CONFIGURATIONS

Functional
functional
departmentalization
high level of centralization
high efficiency
inflexible
insensitive to subtle
differences across products,
regions, and clients

Divisional
workflow departmentalization
low level of centralization
semi-autonomous
flexible and innovative
sensitive to subtle differences
across products, regions, and
clients
low efficiency

JOB ANALYSIS
The process of getting detailed information
about jobs
THE IMPORTANCE OF JOB ANALYSIS
1.
2.
3.
4.
5.
6.
7.

WORK REDESIGN
HUMAN RESOURCE PLANNING
SELECTION
TRAINING
PERFORMANCE APPRAISAL
CAREER PLANNING
JOB EVALUATION

JOB ANALYSIS
INFORMATION

Job Description
a list of tasks, duties, and responsibilities
(TDRs) that a job entails
Job Specification
a list of knowledge, skills, abilities, and
other characteristics (KSAOs) that an
individual must have to perform a job

POSITION ANALYSIS
QUESTIONNAIRE
1.
2.
3.
4.
5.
6.

Information Output
Mental Processes
Work Output
Relationship with other persons
Job Context
Other Characteristics

JOB DESIGN
The process of
defining the
way work is
performed
and the tasks
that will be
required in a
given job

JOB REDESIGN
The process
of changing
the tasks or
the way work
is performed
in an existing
job

Major elements
of various approaches
to job design

THANK YOU