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Chapter 18.

Managing Stress at work

Structure
Stress management
intervention
Employee assistance
programmes & stress
management training

Stress Management Intervention


The

stress intervention can focus on the


individual, the organization and individualorganizational interface.
Three levels of intervention:
Primary: Reducing the sources of organizational stress
Secondary: Stress management training
Tertiary: Health promotion or workplace counseling
DeFrank and Cooper(1987), Murphy(1988)

Health Promotion:
Modify behavioral risk
factors
EAP:
The provision of keep
fit facilities on site
Dietary control
Cardiovascular fitness
programmes
Relaxation and
exercise classes
Stress management
training or
psychological
counseling
Or some combination
of these package

Yoga

Massage

Psychotherapy

EAP

A programmatic intervention at the workplace, using


behaviourial science knowledge and methods for the
control of certain work related problems (notably
alcoholism, drug abuse and mental health) that
adversely affect job performance, with the objective
of enabling the individual to return to making her or
his full contribution and to attaining full functioning in
personal life.

Berridge and Cooper(1993)

In short
A program

controls the relative


problems at workplace, making
employee have effective
performance and achieve the
full contribution in the life.

Reasons for popular


Cost-benefit
Professional

interventionists
Considered easier and
less disruptive
A high-profile mean

Feature of stress management


Stress

management training: short-term


effects & little impact on improving job
satisfaction
Health promotion activities: impact on
lifestyle and health habits but it may not
necessarily be sustained

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