LISA IVY

730 Thomas Street

Copperas Cove, TX 76522
Cell: (254) 394-0624
lisa.ivy@umuc.edu
SUMMARY OF QUALIFICATIONS
More than 14 years experience working with college students around the world. Subject matter
expert in Army oriented education programs. Very knowledgeable with collegiate databases,
student services, very customer focused. Received and processed requests for education
verification letters for multiple government agencies. Counseled students on career choices and
college courses and programs for career progression, career progression, that fit their career and
collegiate goals, as well as courses needed to complete degree plans, and prerequisites needed for
specific course and/or placement test that may be required. Well versed in the special needs of
military students, communicates well with students worldwide resolving issues, and assisting
with evaluations. Trains, advises, and briefs students on the registration process, types of tuition
assistance available, course prerequisites degree plan and college research and applicable
regulations. Have extensive knowledge of GI Bill. Prepare information packets, various reports,
and research modules for supervisors and counselors in support of student services. Experience
with Datatel, input residency codes processing student applications and input location codes for
transcripts. Trained new Counselor Support employees and substitute employees. Created,
developed, maintained students files, course schedules and college information such as catalogs,
pamphlets and miscellaneous documents using Microsoft Office Word, Excel, Publisher,
PowerPoint and use windows daily. Possess Diploma, Associates in General Studies, Central
Texas College, and Bachelors of Science Liberal Arts Excelsior College.
EMPLOYMENT HISTORY
Military Education Coordinator
Adelphi, Maryland

March 2015-Present

Managed operational and administrative duties by compiling monthly statistics and reports for
Assistant Director. Created and coordinated consistent outreach services to specific military and
local events. Provided services and assistance to students that walk in and call for admissions,
registration, financial aid, and student account information. Maintained an active presence with
the local military community by attending graduations, base functions and education activities
such as college fairs.
Computer Lab Administrator
Indtai Sterling, Virginia

March 2014-2015

Maintain upkeep of 79 computers to be sure all are in working order and all programs are
updated and connected to printers. Help students sign into computer lab to ensure accountability
of computer lab usage. Maintain supplies such as toners and paper and make sure students follow

LISA IVY
the copy and print limit. Conduct routine maintenance such as virus protection and make sure all
programs are in working order following and power outages and/or surges. Help students when
they encounter any problems such as CAC cards that dont work or printing issues. Proofread
memos, reports and research papers when students need additional help. Communicate with IT
personnel regarding software problems or computers not working.

Counselor Support
Indtai Sterling, Virginia

October 2012-March 2014

Coordinate with education counselors to ensure that they have materials and supplies to conduct
briefings that they have schedules. Assist students with course enrollment and course withdrawal
procedures. Maintain current course schedules and college information such as catalogs,
pamphlets pertaining to all programs that are available at the Education Center and is available to
all students. Enroll students for NCO lead and BSEP/FAST courses. Give students DLPT and
DLAP scores. Enroll students for TABE test to help increase their GT score and discuss TABE
results do help areas such as reading, writing or math. Activate Go Army Ed accounts by helping
students choose a college and degree plan many of these account activations are done via email
due to the status that the student is deployed. Scan and laserfische statements of understandings,
degree plans, GI Bill information in students E-File on Go Army Ed. DLPT, DLAB, AFAST
scores are scanned into students files for easy reference for both the student and education
counselor. Provide guidance to students about evaluations, credit transfer from college to college
and military training and schools into college credit. Train new counselor support and substitutes
and perform quality control of all work done, report all info back to supervisor. Process and
maintain reports of monthly counseling and briefing attendance. Compiles and furnishes
information to Chief of Counseling. Responsible for front desk operation by answering telephone
inquiries, assist each soldiers to ensure he received the assistance needed from the correct
individual. Troubleshoot problems regarding registration, holds, drops/withdrawals and
Blackboard with students in person and via email.
Counselor Support
Central Texas College, Killeen TX

November 2007-Present

Conduct Go Army Ed briefings for prospective students. During these briefings students are
shown how to register for classes, how to research degree plans and colleges and regulations on
how to use tuition assistance. Coordinate with education counselors to ensure that they have
materials and supplies to conduct briefings that they have schedules. Assist students with course
enrollment and course withdrawal procedures. Maintain current course schedules and college
information such as catalogs, pamphlets pertaining to all programs that are available at the
Education Center and is available to all students. Enroll students for NCO lead and BSEP/FAST
courses. Give students DLPT and DLAP scores. Enroll students for TABE test to help increase
their GT score and discuss TABE results do help areas such as reading, writing or math. Activate

LISA IVY
Go Army Ed accounts by helping students choose a college and degree plan many of these
account activations are done via email due to the status that the student is deployed. Scan and
laserfische statements of understandings, degree plans, GI Bill information in students E-File on
Go Army Ed. DLPT, DLAB, AFAST scores are scanned into students files for easy reference for
both the student and education counselor. Provide guidance to students about evaluations, credit
transfer from college to college and military training and schools into college credit. Train new
counselor support and substitutes and perform quality control of all work done, report all info
back to supervisor. Process and maintain reports of monthly counseling and briefing attendance.
Compiles and furnishes information to Chief of Counseling. Responsible for front desk operation
by answering telephone inquiries, assist each soldiers to ensure he received the assistance needed
from the correct individual. Troubleshoot problems regarding registration, holds,
drops/withdrawals and Blackboard with students in person and via email.
Office Specialist II

August 2005- November 2007

Central Texas College

Received and processed requests for over 35,000 student evaluations worldwide. Communicate
with students regarding evaluations through e-mail and telephone. Informed students on how to
navigate the Go Army Ed portal to find the evaluation that was processed and to show to read it
so the student knows what classes he needs to take and what type of credit he received this will
ensure the student knows what he needs to take when he registers. Processed requests for degree
audits for upcoming graduations in inform students on classes if any are still needed to complete
degree. Maintained and processed reports regarding amount of evaluations that were done on a
monthly basis. Review students files to determine if all documents have been received to
process an evaluation. Maintained database regarding transcripts that have been received. Input
location codes for transcripts in Datatel. Prepared transmittals and forward evaluations that
required corrections to evaluators and evaluations that required special processing such as hold
on accounts and promotion board were given special procedures. Trained new work studies and
maintained their hours.
Clerk III
Central Texas College

July 2001 - August 2005

Responsible for processing student applications in college database and enroll students in classes
for upcoming term. Maintained enrollment and course drop documents in students file.
Coordinated and administered College of Cosmetology and Barber School. Implementations of
the program required working knowledge of the course requirements and course availability.
Also coordinated and administered Aviation Program for incoming students. This required
knowledge of background check and course availability due to number of people in each class.
Received and processed requests for CID and FBI agents to process education verification letters
for government employment and/or background check information. Counseled students on
courses needed to complete degree and prerequisites needed for specific course and/or placement
test that may be required.

LISA IVY

EDUCATION
Diploma, Associates in General Studies, Central Texas College, Killeen, TX
Diploma, Bachelors of Science in Psychology, Excelsior College, Albany NY