Anthony D.

Powell
920 S. Washington Avenue. Apt. 9G
Lansing, MI 48910
Phone: (517) 528-7859
Powela12@mail.lcc.edu
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Network Security and Customer Support
Technical Skills
Windows 7

Linux Operating Systems

IT Technology

Windows 8.1

MAC O.S.

Security Implementation

Windows 10

Network Security

Microsoft Office Suite

Computer Forensics
Education

Lansing Community College

Computer Programming/Analysis

Lansing, MI
01/2015-Present

Davenport University

Lansing, MI
08/2007-08/2011

Bachelors Degree in Computer Network Security

08/ 2011
Relevant Course Work: IT Technology, Network Security, Business Ethics, Computer Hardware
and Software Foundations, Computer Forensics, Project Management, Diversity and
Communications, Lansing Community College: Telecommunications and Media Technology.
Associates Degree in Computer Network Security

05/2010

Employment History
Peckham Inc.
Lansing, MI
Customer Service Representative
01/2015-08/2015
Assisting customers in the call center with information and procedures involving applying for
first time United States Passports, renewing U.S. Passports, and reporting Passports lost or
stolen. I also assisted customers with filling out Passport applications, setting up appointments
in their local area and various other situations involving international travel. At times I mentored
new employees and served as an assistant floor walker; answering questions that other customer
service representatives may have concerning customer calls.

Peckham Inc.
Lansing, MI
Customer Service Representative
01/2014-08/2014
Assisting customers in the call center with information and procedures involving applying for
first time United States Passports, renewing U.S. Passports, and reporting Passports lost or
stolen. I also assisted customers with filling out Passport applications, setting up appointments
in their local area and various other situations involving international travel. At times I mentored
new employees and served as an assistant floor walker; answering questions that other customer
service representatives may have concerning customer calls.

Pearson Testing Center

Lansing, MI
Test Scorer
03/2013-05/2013
Scoring numerous scholastic tests in different subjects, ranging from math to writing, from
various States based upon the policies set forth by Pearson and the State in which the tests
originate.
Oak Park Village
Lansing, MI
Assistant Service Manager
05/1998 01/2006
Managed and oversaw operations, maintenance, administration, and improvement of residential
properties.
Negotiated the sale, lease, or development of property and complete or review appropriate
documents and forms.
Assisted office staff with minor computer hardware problems and troubleshooting.
Helped the office manager and leasing personnel with software installations, updates and
uninstalls.

Allstate Management Company

East Lansing, MI
Manager Trainee/Office Assistant
1997 05/1998
Trained side by side with managers in the daily duties and skills needed to manage a residential
property.
Set goals and deadlines for the department.
Designed and implemented a resident benefits program with community businesses.
Pinkerton Security
Lansing, MI
Security
1996 1997
Monitor and authorize entrance and departure of employees, visitors, and other persons to
guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft,
presence of unauthorized persons, or unusual occurrences.
Hayes Wheels International
General Laborer

Howell, MI
1994-1996

 Leak testing and initial inspection of wheels coming from the oven and heading to packaging.
Unloading prime wheels from the line that are headed to the foundry.
Painting wheels in the dry paint and the wet paint rooms ready for the ovens.
Military
United States Marine Corps
10/1989-10/1993
Kuwaiti Liberation Medal, Awarded for Service during Operation Desert Storm