Personality

change

Interpersonal skills

Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
#

Communication
styles

Passive
No Respect
for Self

Assertive

Aggressive

Respect for
Self & Others

No Respect
for Others

Communication
Styles
Passive

Assertive

Aggressive

Cant speak up

Firm

Loud

Dont know my
rights

Direct

Bossy

Honest

Pushy

Respect rights of
others

Dominating

Get stepped on
Meek
Too
accommodating
Talks softly
Gives cold fish
handshakes
Dont stand up for
my rights

Recognize the
importance of
having my needs &
rights respected
Confident
Realize I have
choices

Avoid conflicts

Effective
communicator

People take
advantage of me

Can express my

Intimidating
Violate others
rights using power,
position & language
Must get my way
React instantly
Dont care where or
when I blast
someone

#
Can be abusive

Non-verbal
communication

Body language
Gestures, postures
Facial expressions
Eye contact
Touch, space and voice

Non-verbal behavior

Interpretations

Brisk, erect walk

Confidence

Standing with hands on hip

Readiness, Aggression

Sitting with legs crossed, foot

kicking slightly

Boredom

Sitting, legs apart

Open, Relaxed

Arms crossed on chest

Defensiveness

Walking with hands in

pockets,
shoulders hunched

Dejection

Hand to cheek

Evaluation, Thinking

Touching, slightly rubbing

nose

Rejection, Doubt, Lying

Rubbing the eye

Doubt, Disbelief

Non-verbal behavior

Interpretations

Hands elapsed behind back

Anger, Frustration,
Apprehension

Locked ankles

Apprehension

Head resting in hand, eyes

down east

Boredom

Rubbing hands

Anticipation

Open arm

Sincerity, Openness,
Innocence

Tapping fingers

Impatience

Tilted head

Interest

Looking down, face turned

away

Disbelief

Biting nails

Insecurity and nervousness

Don't
compare
yourself
with any
one in this
world.

If you
compare, you
are insulting
#

Perception

Super Positive Attitude

GURU : If they talk of our past, let us

talk about our future. Mere pieces of
paper cannot shut down shakthi
corporation!

Time Management

Adaptable To Change

Team Work
Jo nahin hosaktha hai, wahi to karna
hai

Grab the opportunity

Coping With Pressure

If you miss
an
opportunity
don't fill the
eyes with
tears.

It will hide
another better
opportunity in
front of you

Thank You