Rose Brookins

RB

608.669.2116 emrosebee@gmail.com

Objective:

Education/
Certification

To bring my years of customer service experience and passion

for total customer care to the field of Dental Assisting.
Madison College, Dental Assistant Technical Diploma,
expected graduation Dec 2015
Madison College, Associates Degree, May 2015
Michael Fields Agricultural Institute, Garden Intern,
Summer 2009
American Heart Association CPR and AED certification,
Aug 2015

The Sows Ear Caf

Verona, WI
2015

Patelco Credit
Union
San Francisco, CA
2014-2015

Barista and food prep for the Midwests first combination yarn
store and coffee shop. The Sows Ear has been a fixture of the
Verona community for fifteen years, proudly serving handcrafted espresso drinks, organic and locally-sourced meals,
and expert yarn and knitting assistance.
Respond to the needs of many different types of
customers and provide warm, effective service.
Help create the atmosphere that makes The Sows Ear a
national destination spot for knitters and yarn enthusiasts.
Brought on as Member Service Representative to a branch in
the middle of staffing transition to provide excellent member
service while new staff were trained. Patelco Credit Union
serves the greater San Francisco Bay Area, providing high
quality service and financial goal advising.
Participated in the companys switch to save initiative.
Recognized at an all-company event for consistent
above and beyond member service.

UW Credit Union
Madison, WI
2010-2014

Promoted from Teller to Call Center Financial Specialist and

then to Senior Teller focused on training and improving branch
operations performance. The Credit Union serves the
University of Wisconsin and surrounding areas with 22 fullservice branches. UWCU has won awards for its excellent
working conditions and company culture. Its mission
emphasizes total financial care that is always in the best
interests of its members.
Contributed to procedural improvements by participating
in company-wide task groups.
Known as the go-to person for problem-solving and policy
interpretation.
Commended for innovation in championing best practices
for member service.

Starbucks Coffee
Madison, WI and
Oakland, CA
2007-2014

Learned Starbucks success formulas for presenting its

products and delivering consistency and customization during
several years of intermittent work. Mastered the art of working
within the lines, yet personalizing every interaction with staff
and customers.
Handled high volume pace while meeting each individual's
needs.
Rewarded for attentive service with smiles and recognition
by customers.