Dwight W.

Amey Jr
http://dwightmsl.weebly.com/
OBJECTIVE
Seeking the position of

SUMMARY
I demonstrate dedication to the service of our veterans by working Help Desk Business line in
Topeka Kansas. Earing over 200 HRC Bucks for exceptional service to veterans and performing
above the standards for an extended period of time in the last 20 months. Prior to working at the
HRC, served over 22 years in the military as a supply parts warehouse and automated logistics
noncommissioned officer in both the United States Air Force (3 years active) and United States
Army (19 years active as a 92A30) management activities. Knowledgeable in the use of
Microsoft Office 2003, 2007, 2010 and 2013, One Note, Office 365 to include Power Point,
Excel, Word, Oracle, Dterms, Help Desk Knowledge Base Resources, Oracle on the Standard
Army Maintenance Systems, Secure VOIP phones and Very Small Aperture Terminal (VSAT)
Satellites, MS Dos, Federal Logistics Catalogue (FEDLOG) with Logistics Information Account
and access (LIW), all classes of supply. Core strengths include:

MS in Leadership
MS in Admin of Justice and
Securities
BS in Soc/Criminology
Organizational Loyalty

Punctual
Innovative

Professional
Active Listener
Self-Disciplined
Extremely Loyal to Organizations
Certified in White Belt Six Sigma
Desire to Teach and Mentor

WORK EXPERIENCE
Contact Representative Help Desk, Department of Veterans Affairs Health Resource
Center, Topeka KS, 12/2013 - Present GS06 Step 01, 40 hrs. per week, $1,376.00 bi-monthly
Contact Representative Help Desk, Topeka, KS
12/2013 Present
Provided help desk support to veteran users of My HealtheVet and eBenefits.
Delivered superior service to our veterans by using Knowledge Base applications to solve
technical and other functionalities with MyHealtheVet and eBenefits.
Assisted with the training of fellow call representatives on how to use the MHV-IRIS and
Web Chat software.
Participated in testing the new web chat software (eGain), the new TFB Soft Phone, and
TFB Agent Dashboard programs.
Participated on the Veterans Outreach initiative voluntarily that was outside my normal
duties and responsibilities working over 50 combined overtime hours including three
weekends.
Dwight W. Amey Jr.

Dwight W. Amey Jr.

Recognized for exceptional customer service by HRC Director by over 18 veterans

profoundly impressed with the high level of professionalism, patience, and care provided.
Assist facility level heath care providers and MyHealtheVet Coordinators in addressing
technical issues.

Warehouse Storage NCO, US Army, Fort Riley, KS

02/2011 02/2014
Supervised and trained five soldiers in conducting weekly inventories, filling requests
from 100 organizations daily, educating them to work with minimal supervision.
Established combat logistics weekly training schedules and briefing them to the company
commander on task, conditions, and standards as a Platoon Sergeant.
Taught over 25 classes on subjects ranging from combat survival skills, to weapons
maintenance for the M4 Carbine Assault Rifle, drivers training, night drivers training, and
first aid.
Trained other Noncommissioned officers on how to provide lane safety assistance during
small arms live fire qualification range events.
Support Operations Sergeant, US Army, Fort Riley, KS
09/2009 01/2011
Awarded the Bronze Star for serving on an Advise and Assist Team of American Division
level Logistics Commissioned and Non-commissioned officers mentoring Division level
Iraqi counterparts.
Requested by a division level Iraqi General of the 12th Iraqi Army in Kirkuk Iraq to
conduct a solo Key Leader Engagement teaching his logistic enlisted Soldiers in learning
how to use Microsoft Excel and Power point.
Experience in communicating with Arabic and Kurdish Soldiers in Iraqi in addition to the
Peshmerga Armies in Kirkuk, Iraq.
Served as Unit Prevention Leader and conducted quarterly classes on drug prevention by
educating the organization on the dangerous effects of spirits and hard core drugs.
Noncommissioned Officer in Charge Consolidated Standard Army Maintenance System
Enhanced SAMS-1E Section, US Army, Fort Hood, TX
06/2006 - 07/2009
Setup the Very Small Aperture Terminal Satellite (VSAT) without assistance on Forward
Operating Base Caldwell, in Dyala Province Iraq, establishing the organizations
automated logistics long range secure internet and telephonic communications in advance
for a squadron sized element of an Mechanized Armor Calvary Regiment without any
malfunction in the 8 months deployment at that specific location.
Serving as logistics Liaison Non-Commissioned Officer in Iraq 2010, communicating
and briefing the Battalion level command teams on the status of various logistics
activities to include: accounting, packing, and going on over 20 convoys delivering a
minimum of 150,000 tons of freight consisting of all classes of supply supporting a fully
armed Armored Calvary Regiment.
As a Non-Commissioned officer represented my Chief Warrant Officer 04 at Brigade
level meetings conducted with secure communication across Western Iraq for eight
months of a 15 month combat tour.

Dwight W. Amey Jr.

Dwight W. Amey Jr.

Air Force Defense Reutilization Management Office, Goodfellow AFB, TX 07/1994 10/1994 WG 05, 40 hrs per week, $750.00 bi-monthly
Processed requests for raw materials to base customer units, civil engineers, trained on
maintaining Material Safety Data Sheets (MSDS), Occupational Safety and Health
Administration (OSHA), conducted monthly inventory, briefed base commander my
operations during his inspections, trained on the automated system used to reorder, and
update inventory quantities.
Issued all types of raw materials to installation civil engineers enabling them to complete
all installation maintenance work orders totaling over 100 jobs in a three month period.
Operated computer system and manual paperwork maintaining inventory valued over
$750,000 of raw materials with zero losses.
Served customers from multiple agencies within the Air Force Garrison Command with
special orders, issuing raw materials needed to accomplish their office maintenance work
orders with minimal supervision.
Air Force Commissary (DeCA), Active duty Goodfellow AFB, TX
02/1990 - 05/1993
Worked all departments specializing in warehousing, cold and dry storage, operating all
required warehouse heavy equipment. Working as a junior airman without supervision as
the sole individual responsible for the base Troop Issue Warehouse ordering all food stuff
for all base organizations.
Certified as Quality Assurance Evaluator working over 100 hours monitoring civilian
contractors restocking and cleaning the commissary.
Operated Troop Issue Facility managing all aspects of accountability for dry, chill, and
frozen food stuff to include war reserve Meals Ready- to- Eat (MREs) for the entire
installation.
Operated warehouse forklifts 4k, Big Joe electric pallet jack, hand dolly,
Licensed on 10 ton double clutch tracker truck driving over 1500 miles pulling 30 ft
trailer boxed van.
Worked in meat, produce, grocery, warehouse, frozen, and front end cashier departments
in on the job training and certification program.
Supported Desert Shield/Strom operations from 1990-1991 serving at Goodfellow AFB
Texas.
EDUCATION
MS in Leadership GPA 3.9
Southwestern College of Professional Studies, Winfield, KS
MS in Administration of Justice and Securities GPA 3.5
University of Phoenix, Scottsdale AZ
BS in Sociology/Criminal Justice GPA 3.5
Colorado State University at Pueblo, Pueblo CO

Dwight W. Amey Jr.

Dwight W. Amey Jr.

Seniors Leaders Course, GPA 3.7
Army Logistics University, Ft Lee VA
AWARDS
Veterans Affairs cash award for excellent performance 1st full year of employment
200 HRC Bucks in 20 months
1 Meritorious Service Medal
1 Bronze Star Medal (Operation New Dawn Iraq)
6 Army Commendation Medals
3 Army Achievement Medals
1 Air Force Achievement Medal
LICENCES AND CERTIFICATIONS
White belt Six Sigma
10 ton Forklifts and below
4k electric forklifts
10 ton military trucks and below
Contracting Officer Representative Certified US Army
Certified on breathalyzer machine Ft. Riley 2011

Dwight W. Amey Jr.