Modes

of
Conflict Management

COMPETING

High assertiveness and Low cooperation.

Appropriate when,

Quick action needs to be taken

Unpopular decisions need to be made

Vital issues must be handled

One is protecting self-interests.

COMPETING SKILLS
Arguing or Debating
Standing your ground
Using rank or influence
Stating your position clearly
Asserting your opinions and feelings

AVOIDING

Low assertiveness and Low cooperation.

Appropriate are when,

Have issues of low importance

To reduce tensions

To buy some time

In a position of lower power

AVOIDING SKILLS
Ability to withdraw
Ability to leave things unresolved
Ability to sidestep issues
Sense of timing

ACCOMMODATING

Low assertiveness and High cooperation.

Times when appropriate,
Show reasonableness
Develop performance
Create good will
Keep peace
The issue or outcome is of low importance.

ACCOMMODATING SKILLS
Forgetting your desires
Selflessness
Ability to yield
Obeying orders

COMPROMISING

Moderate assertiveness and Moderate cooperation.

Appropriate are when
Dealing with issues of moderate importance
Have equal power status
Have a strong commitment for resolution
Used as a temporary solution when there are time constraints

COMPROMISING SKILLS
Negotiating
Finding a middle ground
Assessing value
Making concessions

COLLABORATING

High assertiveness and High cooperation,

Appropriate when
Conflict is important to the people who are constructing
an integrative solution
The issues are too important to compromise,
Merging perspectives
Gaining commitment
Improving relationships
Learning

COLLABORATING SKILLS
Active listening
Nonthreatening confrontation
Identifying concerns
Analyzing input

Thank
You