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Treasure coast regional symposium will be held on friday, October 2, 2015. Plenary session: tapping into your own potential and abilities through the power of story. Keynote speaker: michael gervasi, d.o., examines why consistently good customer service is so hard to deliver.
Treasure coast regional symposium will be held on friday, October 2, 2015. Plenary session: tapping into your own potential and abilities through the power of story. Keynote speaker: michael gervasi, d.o., examines why consistently good customer service is so hard to deliver.
Treasure coast regional symposium will be held on friday, October 2, 2015. Plenary session: tapping into your own potential and abilities through the power of story. Keynote speaker: michael gervasi, d.o., examines why consistently good customer service is so hard to deliver.
Anchoring Resources for Cultivating Service Excellence
AGENDA Friday, October 2, 2015 Registration and Breakfast Welcome
Plenary Session: Promoting and Encouraging Client Engagement through Self-Empowerment
Kelly Swanson, Motivational Speaker and Storyteller, Swanson Speaks, Inc. Kelly Swanson will lead you through an experience that will help you tackle stress and change through the power of story. Participants will explore how to tap into their own potential and abilities to motivate and inspire, while reclaiming passion and purpose in their work and communities. Additionally, participants will have the opportunity to learn how they can make an impact in their communities by harnessing the power of story.
Plenary Session: Cultural Competency: A Lifelong Journey
Rick Caldwell, M. Ed., Chief Executive Officer, RCultures, Inc. Rick Caldwell will provide a training addressing knowledge, attitudes and skills by building on the Cultural Competency/Diversity Training (CCDT) established by RCultures, Inc. The approach focuses on communicating, building trust, being sensitive, recognizing and learning about the unique and special qualities of various cultures. Through the CCDT, participants have the opportunity to learn to view each individual as having a unique culture, and gain tools to develop more culturally proficient personal and professional behaviors. Plenary Session: Customer Service in Health Care: The Impact of Work/Life Balance Michael Gervasi, D.O., President and Chief Executive Officer, Florida Community Health Centers Dr. Michael Gervasi will examine why customer service is important in the health care setting and how it can lower legal risks and possibly personal health risks. Participants will explore why consistently good customer service is so hard to deliver, and discuss some ways of overcoming the obstacles. Additionally, participants will examine the concept of work-life balance and its impact on a teams ability to deliver excellent customer service.
Anchor Award Presentation
Lunch and Networking Concurrent Breakout Sessions I A. Understanding the Financial Management Process B. Nursing (Florida) Rules and RegsWe All Have to Follow Them Part A C. Addressing Key Barriers to Improve Access D. Translating Health Insurance Benefits in the New Healthcare Landscape Concurrent Breakout Sessions II A. Discussing the Needs of Special Populations B. Nursing (Florida) Rules and RegsWe All Have to Follow Them Part B
C. Robust Local Resources for Seniors and their Families
D. Managing Chronic Conditions In Our Communities Closing Remarks, Evaluation and Door Prizes