M.I.S.

: The Strategic Dimension:

OTISLINE

Specific Aspects to be Discussed :

a.

What is the Strategic Relevance of OTISLINE for Otis Elevators?

b.

Which factors were responsible for the Implementation Success

of OTISLINE?

c.

Do you expect a smooth widespread implementation of OTISLINE

and sustained strategic advantage out of it in the medium term?
Please justify your answer.