I.

II.
III.
IV.
V.
VI.
VII.
VIII.

Understand Strategic Need for Flow

Identify Product Families
Draw Current State VSM
Draw Future State VSM - (THE IDEAL STATE)
Create Detailed Action Plan
Appoint VSM Manager
Communicate Learning to Organization
Map All Value Stream

Waiting time Pile

of documents

Information,
documents - flow

Call Back

No. of repetitions

Timelin
e

P/T = 5 mins Process Time

D/T = 0-30 days (e.g.document waiting in inbox ) Delay Time
L/T = 5min - 30 days Lead Time (total time to complete process; sum of process time + delay time)
% C/A = 20% (Complete / Accurate)(Measure of quality of work)
Waste - anything that adds cost or time without adding value

The most common waste:

a)
b)
c)
d)
e)
f)

Waiting
Reworked caused by errors that have to be corrected
Overproducing (making too much unnecessary documents)
Inventory (e.g. lack of sufficient report)
Needless Motion of People
Over processing (unnecessary reports)

INVENTORY (MORE THAN ONE PIECE FLOW)

OVERPRODUCTION (MORE OR SOONER THAN NEEDED)
CORRECTION (INSPECTION AND REWORK)
MATERIAL MOVEMENT
WAITING
MOTION
NON-VALUE ADDED PROCESSING
UNDERUTILIZED PEOPLE

SEPCO

DEALER
Process

CUSTOMERS

Cycle times
Change over
Reliability
Error Rate
LEAD TIME

DATE:
SEPCO LEVEL
OBJECTIVE

V.S. Loop

OBJECTIVE &
MEASURABLE
GOAL

PROGRESS
CONDITIONS

EVALUATION

REMAINING
PROBLEMS

POINTS AND IDEAS

Financial
Objective

Sell Out

Sales Process
10%

Business
Objective

Operational
Excellence

RIS

Stock Level?
35%

LDU

Live Demo
Units
35%

ACCESSORIES

20%

Store
Operational
Excellence and
Maintenance
Quality of
Service

10%

Reports
Submission/Bu
siness Reviews
Compliance to
Display
Guidelines

Target set per

month / per
quarter / in volume
and value
Yohan validation
through warranty
cards

Preventing Illegal
allocation of
sales

OOS (Out-of-stock)
Determine the level of
stock? If there is 1 stock, is
it enough?
Is Complete Lacking 1 or 2

Complete
Lacking 1 or 2 units
Lacking 3 units or
more

Mystery Shopping Score

What report to use in

monitoring?

units, Lacking 3 units or

more evaluation the

criteria?
Can SEPCO comply with
acceptable availability of
stocks?
Will accessories be
exclusively by distributed
by Samsung?

Should be
average of 3 or
last result
POS data?

Front liner
Certification
(Training)

100%

At Least 4 expert
frontlines

What are criteria to

evaluate?