BPM Multiple Choices

1. Phase 5 of the BPTrends process redesign methodology is known as

A

Roll out process

Analyse process

Understand project

Redesign process

Implement redesigned process

2. Which of the following is not included in the BPM discipline

A

Automate the primary activities of the firm

Radically reduce the cost of business interactions

Make deep structural adjustments

Provide self-service that delights

Radically alter relationships with suppliers and customers

3. Promoting the organisations products and services is a business function of

A

Finance and accounting

Human resources

Sales and marketing

Research and development

Production

4. Which of the following issues is not typically considered under the industry based view of
strategy
A

Cost reduction

Retention of customers and suppliers

Economies of scale

Product differentiation

Employee retention

5. The primary aim of an Enterprise Resource Planning system is to

A

Ensure that systems communicate properly with each other

Ensure that all business processes in an organisation are captured and documented

Fully integrate all key business processes into one software solution

Enable all employees to access all business processes in real time

Provide a strategic pathway for effective process mapping

6. The system which co-ordinates many processes associated with customer engagement and
interaction called a
A

Supply chain system

Enterprise resource planning system

Human resources system

Customer relationship management system

Product lifecycle system

7. A concept map:
A

Enables and facilitates the decomposition of a value chain

Is a strategic map of entire organization

Defines business architecture

Is important for assessing process risk

Helps senior managers allocate scarce resources

8. Another name for support processes is

A

Management processes

Strategic processes

Enabling processes

Core processes

Primary processes

9. Under the gap model, a lack of information would usually be classified as a

A

Cause

Problem

Process

Consequence

As-is process

10. Under the gap model, losing market share would usually be classified as a
A

Cause

Problem

Consequence

Process

Desired measure

11. The acronym BPMN stands for

A

Business project modelling notation

Business process modelling notation

Bi-lateral process modelling notation

Bi-lateral project modelling notation

Business process mistake notation

12. Within the BPMN, a rectangle with square corners is called a/an
A

Decision

System/Thing

Activity

Measurement

Gateway

13. In a typical procurement process, the document identifying the material needed, the quantity
needed and date it is needed is known as a
A

Material requisition

Purchase requisition

Stock requisition

Purchase order

Supply order

14. In a typical procurement process, an agreement to purchase the stated material, for the price
stated, or stated terms, is called a
A

Purchase agreement

Purchase order

Requisition order

Material price order

Terms buying order

15. In a manufacturing environment the fulfilment process is also known as the

A

Sales process

Customer satisfaction process

Create sales order

Procurement process

Order-to cash process

16. Fulfilling customer orders directly from the inventory of finished goods is called
A

Sell-to-order

Configure-from-stock

Procure-and-order

Effective-delivery

Sell-from-stock

17. Product routing consists of six operations. Which of the following is the odd one out
A

Material staging

Assembly

Initial inspection

Move to storage

Final inspection

18. The process concerned with creating new products based on factors such as market research
and new production techniques is called
A

Engineering design

Product design

Product segmentation

Product research

Product engineering

19. Conduct interviews and draft strawman as-is process fits within which of the following
re-design methodology stages
A

Phase 1 Define the need (To Be)

Phase 2 Agree the current As-Is process

Phase 3 Analysis & Concept Design of To-Be (how we want the new process to work)

Phase 4 Detailed Design (how to-be will work in detail)

Phase 5 Implementation, Institutionalisation & Improvement

20. Which of the following is considered to be a generic building block of competitive advantage
A

Effectiveness

Productivity

Capability

Innovation

21. Measures which tell you about the results achieved by sub-processes, or activities within the
process or value chain are called
A

External measures

Financial measures

Internal measures

Strategic measures

Customer measures

22. An information system which supports the execution of individual activities in a process and
helps organisations co-ordinate work across functions is known as
A

An enterprise system

A universal system

A transaction processing system

A procurement system

A fulfilment system

23. Enterprise systems play a vital role in all of the following activities except
A

Monitoring processes

Evaluating processes

Capturing and storing processes

Executing processes

24. A comprehensive collection of all of the activities that are performed to design, produce,
market, deliver, and support a product line is known as a
A

Supply chain

Knowledge chain

Value chain

Secondary chain

Competitive chain

25. Which of the following primary activities is not a specific component of Porters generic value
chain
A

Strategy

Inbound logistics

Outbound logistics

Marketing and sales

Operations

26. A system which transforms natural resources or raw materials and components into finished
products then delivered to end customers is known as
A

An enterprise resource planning system

A manufacturing system

A supply chain management system

A knowledge management system

A product lifecycle system

27. The primary purpose of a Knowledge Management system is to

A

Collect tacit knowledge and experience and transform it into tangible information

Ensure that all knowledge is distributed efficiently through the organisation

Document all information so that it is accessible by everyone

Provide a link between knowledge and business processes

Develop the minds of knowledge workers

28. If it is assumed that sales calls directly relate to the volume of sales made, we can say that
sales calls scheduled is a ______ indicator of successful sales
A

Cashflow

Lagging

Financial

Profitability

Leading

29. The aim of a worksheet is to

A

Describe the attributes and resources that support processes in a value chain

To outline the strategic goals of the organisation

To ensure that every process is accounted for

To enable functional and silo thinking to be eradicated

Describe the relationship between stakeholders and strategy

30. Differences between measures of performance of the As-Is process and the To-Be process is
known as
A

Planning gap

Reality gap

Operational gap

Performance gap

Capabilities gap

31. Differences between how things are done now and how they could or should be performed is
known as
A

Performance gap

Reality gap

Capabilities gap

Planning gap

Operational gap

32. The normal process flow hierarchy is

A

Sub-Process, Process, Business Process, Value Chain

Value Chain, Business Process, Process, Sub-Process

Business Process, Value Chain, Sub-Process, Process

Process, Sub-Process, Value Chain, Business Process

33. In the BPMN, an event is represented as

A

A triangle

A rectangle

A circle

An arrow

A square

34. A document that identifies the materials needed, the quantity needed and the date it is needed
is called
A

A purchase order

A requisition order

A packing list

A purchase requisition order

A planning and delivery order

35. Processes associated with supply chain management and customer relationship management
are known as
A

Business processes

Intra-company processes

Inter-company processes

Manufacturing processes

Logistics processes

36. In fulfilment, which is the odd one out

A

Sales

Manufacturing

Accounting

Warehouse

37. Which document is not found in a normal fulfilment process

A

Quotation

Packing list

Customer invoice

Goods requisition

Sales order

38. Data which describes key entities associated with a company, including customers,vendors,
products and employees is called
A

Production data

Transactional data

Master data

Organisational data

Primary data

39. Which of the following is not a step in the standard plan to produce process in supply chain
management
A

Supply network forecasting

Production capacity planning

Material logistics

Production & material scheduling

Capacity planning

40. Which of the following is commonly adopted to assist managers to focus on various functions
and processes within their firms
A

Systems activity map

Business process strategy

Value chain

Product chain

Process chain

41. Phase 1 of the BPTrends process redesign methodology is

A

Analyse business processes

Align business architecture

Understand project

Redesign business processes

Monitor existing business processes

42. The most accurate example of needs based positioning is

A

Serving the needs of all suppliers

Serving the needs of a particular market segment

Positioning products to serve a particular group of customers

Serving most or all the needs of a particular group of customers

Positioning for competitive advantage

43. Long range strategic decisions about which products and services to produce are typically
made by
A

Senior managers

Middle managers

Supervisors

Operational managers

Production managers

44. Product information is an example of

A

Transactional data

Master data

Production data

Strategic data

Operational data

45. Factory location information is an example of

A

Organisational data

Transactional data

Operational data

Strategic data

Mater data

46. Ordering supplies is an example of a

A

Support process

Core process

Management process

Supply chain process

Strategic process

47. IT infrastructure is an example of a

A

Support process

Core process

Management process

Supply chain process

Strategic process

48. Which of the following in not a step in defining a preliminary business case
A

Define the As-is process

Determine what the As-is process is or isntdoing now

Define what the T-o-be process should do when completed

Consider how you will bridge the capability gap

Ensure all stakeholders have formally signed off the process scope

49. Which of the following problems are not normally associated with support or enabling
processes
A

Employee problems

IT problems

Facilities, Equipment and location problems

Accounting and bookkeeping problems

Inbound and outbound logistical problems

50. A person who uses ICT to create, acquire, process and synthesise information is called a
A

Strategic analyst

Knowledge analyst

Knowledge worker

Strategic worker

Knowledge strategist

51. Which of the following is not a transformational key driver espoused by Fingar
A

Knowledge as business capital

Jumbo transportation

The internet

Automation focus on outward facing business processes

Matching of IT infrastructure and measurement methodology

52. In Porters model, which is not one of the five forces?

A

Suppliers

Customers

Liquidators

Substitute products and services

Potential new entrants

53. According to Porter, organisations can choose from the following strategies to compete except
A

Improvisation

Cost leadership

Differentiation

Niche specialisation

54. A system which integrates all of the key business processes into one software solution so that
information flows seamlessly through the business is known as
A

An information system

An ERP system

A workflow system

A business system

A business process syste,

55. The primary purpose of a customer relationship management system is to

A

Ensure that customers are targeted effectively

Ensure customers are satisfied with the service provided to them

Manage the attraction and then the retention of customers by enhancing customer

responsiveness
D

Increase profit and revenue

56. Which of the following statements about business process architecture is not true?
A

It defines how business processes work together to add value

It is the most effective strategic framework available to achieve organisational goals

It links organisational goals to strategic goals

It provides a basis for prioritising change initiatives

It is a key to facilitating effective organisational alignment

57. Which of the following is not a step in creating business process architecture?
A

Identify a specific value chain

Use a worksheet to depict each process

Determine the strategic goals you wish the value chain to achieve

Ensure that every sub-process has been documented and signed off by all stakeholders

Subdivide the value chain into its major processes

58. According to Madison, which of the following is not a symptom of a broken process?
A

Data redundancy is common

Too many reviews and sign-offs

Things take too long

Customers are relatively satisfied with the service they receive

Nobody manages the total process

59. Which of the following is not included in the task complexity continuum?
A

Strategic and integrated processes

Specific activities and tasks

Mid level processes

High level processes

60. In a process diagram, the top swimlane is normally reserved for the
A

Sales department

Finance department

Purchasing department

Manufacturing department

Customer

61. A system that organises enhances and expedites intra- and inter-firm knowledge management
centred around a corporate knowledge base or repository is called a

10

Workflow system

Knowledge management system

Business process system

Tacit system

Human capital management

62. According to Porter, the primary reason why the concept of fit is fundamental to competitive
advantage is because
A

It enables all business processes to be aligned to the organisation

It separates core activities from support and management activities

It allows for the most efficient allocation of scarce resources

It is difficult for a competitor to match a package of interlocked activities

63. A document that provides verification that the specified goods have been received is called a
A

Verification document

Critical receipt document

Verification receipt document

Goods receipt document

Purchasing receipt document

64. A document that contains an itemised list of the materials sent or the services provided to the
customer along with the cost of items plus any discounts, taxes, shipping ot other charges, is
called a
A

Bill of lading

Invoice

Materials advice

Pricing list

Materials summary

65. What kind of organisational structure does Magal promote

A

Divisional

Functional

Departmental

Process

Institutional

66. In porters view, which of the following best describes strategic positioning
A

Positioning for growth

Positioning for strategic advantage

Positioning for lower costs

Setting effective strategic goals

Performing different activities than rivals

67. In porters view, which of the following best describes operational effectiveness

11

Performing similar activities better than rivals perform them

Matching competitor capabilities

Producing higher profits than competitors

Having better customer service than competitors

Operating at maximum capacity

68. The name of a person requesting material is an example of

A

Transactional data

Organisational data

Master data

69. Filling an order from stock is an example of

A

Support process

Core process

Strategic process

Management process

Production process

70. Scalability is
A

The ability of an enterprise system to scale back operations

A concept related to the number of processes which can be handled by an enterprise system

The ability of an enterprise system to cater for increases and decreases in users

The systematic increase in the number of applications in an enterprise solution

A concept related to the number of users or the volume of operations a given

hardware/software combination can handle

71. In a process diagram, organisational departments responsible for activities are depicted as
A

Head office units

Silos

Swimlanes

Process owners

Swimming channels

72. Which of the following is not a step in a typical procurement process?

A

Creating a purchase requisition

Creating and sending a purchase order

Receiving an invoice from a supplier

Receiving a supply note from a customer

73. Which of the following functional areas in not included in a typical procurement process?
A

Warehouse

Purchasing

Accounting

Manufacturing

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Human Resources

74. Which of the following is not a step in a typical fulfilment process?

A

Receive customer purchase order

Create sales order

Prepare shipment

Create and send invoice

Create a detailed costing analysis

75. The two most common fulfilment methods are

A

Sell-to-order and configure-from-stock

Procure and sell and effective delivery

Effective delivery and configure-to-order

Configure-to-order and sell-from-stock

Sell-to-order and effective delivery

76. A document identifying all the materials or parts needed to make a unit of finished products is
called a
A

Materials requisition list

Picking document

Packing materials list

Bill of materials

Materials picking list

77. The process which defines the steps or operations necessary to create a product is called
A

Product routing

Product design

Production capacity

Intercompany production

Stepped integration

78. Which of the following is not a phase in the BPTrends process re-design methodology?
A

Implement redesigned business process

Formulate strategic initiatives

Understand the project

Redesign business processes

Analyse business processes

79. _____ _____ _____ are more economical than variable order quantities because they have
been pre-determined to minimise costs.
A

Economic order quantities

Determined order quantities

Planned economic quantities

Planned material quantities

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Fixed order quantities

80. Which of the following is not included under Kaplan and Nortons balanced scorecard
approach
A

Process measures

Financial measures

Growth measures

Customer measures

Strategic measures

81. Harmons main criticism of Kaplan and Nortons balanced scorecard approach is that
A

It does not take strategy into account

It supports and entrenches functional specialisation

There is too much emphasis on process redesign

It is not effectively communicated through the organisation

82. Under the balanced scorecard approach, percentage of sales from new products would be
classified as
A

An internal measure

A customer measure

An innovation and learning measure

A financial measure

83. Under the balanced scorecard approach, time allotted to develop the next generation of
products would classified as
A

An internal business measure

A customer measure

An innovation and learning measure

A financial measure

84. Re-design approved and initiated fits within which of the following re-design methodology
stages?
A

Phase 1

Phase 2

Phase 3

Phase 4

Phase 5

85. Create steering team and identify project facilitator fits which of the following re-design
methodology stages?
A

Phase 1

Phase 2

Phase 3

Phase 4

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Phase 5

86. The process that focuses on the entire relationship between a company and its suppliers is
referred to as the
A

Source-to-settle process

Integrated supplier process

Customer-to-supplier settlement process

Demand-to-order process

Idea-to-market process

87. The process that helps companies to create a funnel of ideas that they can assess to determine
the most viable end products for development is called the
A

Source-to-settle process

Integrated supplier process

Customer-to-supplier settlement process

Demand-to-order process

Idea-to-market process

88. A list of orders for which invoicing is due is called a

A

Stock expectancy list

Sales settlement list

Delivery due list

Billing due list

89. A situation where there is insufficient stock in inventory to meet customer demand is referred
to as a
A

Customer delay

Stock out

Inventory short outage

Stock re-order point

Bad stock day

90. In BPM, the term used to assess and measure whether a process is achieving its objective is
called a
A

Business process measure

Key performance indicator

Key process measure

Business performance measure

Key performance measure

91. In a manufacturing environment, such as Super Skateboard Builders, some companies are
required to purchase materials directly from other companies according to business requirements.
This is know as
Business-to-business XX

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92. In BPM, a statement that defines some policy or practice of the business is called a
A

Policy guideline

Business rule

Process task

Policy definition

Business task

93. A tool that defines the concepts and relationships that a knowledge worker relies on is called a
A

Strategy activity map

Process map

Activity map

Cognitive map

94. In the gap model, poor business rules are classified as a

A

Cause

Consequence

Liability

Problem

Process

95. The term given to someone who has a vested interest in the process that we are tring to change
is
A

Manager

Chief Executive Officer

Stakeholder

Process engineer

Project manger

96. Finance and Accounting in a manufacturing firm is an example of a

A

Support process

Core process

Management process

Supply chain process

Strategic process

97. A receiving point is an example of

A

Transactional data

Organisational data

Production data

Strategic data

Master data

98. A shipping point is an example of

16

Master data

Strategic data

Transactional data

Organisational data

Production data

99. Senior managers of a company are most likely to use a(n) _____ system.
A

Transactional

Tactical

Strategic

100. Product differentiation to gain strategic advantage means

A

Diversity

Difference between revenues and expenses

Commodity

Uniqueness

Market research

101. The following represent fundamentals of the digital economy as proposed by Fingar and
Aronica except
A

Digital corporations achieve hyper-efficiency

Operational management becomes 24/7

Relationship Management becomes holistic

Cycle times are slashed

BPM will become the pre-eminent business discipline

102. An individual who is ultimately responsible for re-design projects and approving major
decisions is called
A

Project engineer

Project sponsor

Project operative

Project facilitator

103. Which of the following is not a procurement activity?

A

Purchasing goods and materials

Negotiating with suppliers

Paying for goods and services

Influencing buyer behaviour through specialised marketing campaigns

104. Trade-offs are essential to strategy because they

A

Lead to decisive and effective decision making

Create the need for choice and limit what a company offers

Result in sustained competitive advantage

Lead to sustained revenue and profitability

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105. Which of the following is not a form of strategic fit?

A

Simple consistency

Two tier product differentiation

Reinforcing activities

Optimisation of effort

106. Under the BPTrends enterprise methodology the following does not occur
A

Understand external supplier

Understand enterprise

Define business process architecture

Build process management capability

Mange enterprise processes

107. Sub-optimisation occurs when

A

A process within one silo is improved at the expense of processes in other silos thereby

weaken value chain

B

Business process are incomplete leading to poor performance

Multiple processes are addressing the same problem

108. Under the SCOR model Level 1 represents the

A

Value chain

Supply chain

Efficiency chain

Variable cost chain

Value recognition chain

109. Which of the following is not a Level 2 supply chain activity

A

Return

Deliver

Source

Plan

Align

110. Competitive advantage in the marketplace is achieved in all the following ways except
A

Lower production costs

Customer preference for the product

Higher profits

Development of specialties

Product uniqueness

111. Which of the following is not a component of the gap model

A

Causes

Problems

18

Processes

Consequences

112. In the BPMN, a rectangle with rounded corners represents

A

An activity

An event

A sequence flow

A data object

113. In the BPMN, a dashed arrow represents

A

A message flow

A data object

A gateway

A sequence flow

An activity

114. The point at which ownership of material being shipped passes from one company to another
is as
A

Delivery-on-board

Free-on-board

Documents-on-board

Imports-on-board

Exports-on-board

115. If the data in the invoice, goods receipt document, and purchase order is identical this is
known as
A

Document match

Critical match

Three way match

116. When an organisation is faced with Porters five competitive forces, which one of the
following in not one of the basic competitive strategies the organisation could use
A

Low cost leadership

Product differentiation

Focus on a niche market

Develop an integrated website

Strengthen customer and supplier intimacy

117. Training and employee relations are normally handled by which functional area
A

Finance

Marketing

Distribution

Human resources

Production

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118. In supply chain management, which of the following in not a step in the plan-to-produce
process
A

Supply network forecasting

Production capacity planning

Material logistics

Production and material scheduling

Transport logistics

119. Which of the following is not a step in the asset management process
A

Asset generation

Asset accounting

Retire/replace assets

Maintain assets

Deploy assets

120. In the redesign phase of the BPTrends process redesign methodology, the first stage is
A

Create the to-be process

Develop draft plan of the to-be process and implementation

Innovate and consider could-be options

Present and review the to-be redesign process

Have the to-be redesign process approved and initiated

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