Scribd Logo
Carica

Benvenuto in Scribd!

  • Context diagram for CSA banking system

    Caricato da

    mamasita25
    28 visualizzazioni4 pagine
    This document provides a context diagram that shows the interactions between a bank, customers, and a customer service agent (CSA). It depicts three main processes: 1) existing customers making payments, 2) new customers signing up for services and accounts, and 3) the CSA assisting both new and existing customers. The diagram outlines the steps and exchanges of information in each of these processes.

    Descrizione originale:

    DBMS

    Titolo originale

    Context Diagram-existing System

    Copyright

    © © All Rights Reserved

    Formati disponibili

    DOCX, PDF, TXT o leggi online da Scribd

    Hai trovato utile questo documento?

    Questo contenuto è inappropriato?

    Segnala questo documento
    This document provides a context diagram that shows the interactions between a bank, customers, and a customer service agent (CSA). It depicts three main processes: 1) existing customers making payments, 2) new customers signing up for services and accounts, and 3) the CSA assisting both new and existing customers. The diagram outlines the steps and exchanges of information in each of these processes.

    Copyright:

    © All Rights Reserved
    Scarica in formato DOCX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    28 visualizzazioni4 pagine

    Context diagram for CSA banking system

    Caricato da

    mamasita25
    This document provides a context diagram that shows the interactions between a bank, customers, and a customer service agent (CSA). It depicts three main processes: 1) existing customers making payments, 2) new customers signing up for services and accounts, and 3) the CSA assisting both new and existing customers. The diagram outlines the steps and exchanges of information in each of these processes.

    Copyright:

    © All Rights Reserved
    Scarica in formato DOCX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 4

    CONTEXT DIAGRAM

    CSA

    Bank

    DONNECA A. ADOC
    CHERRYLYN C. PAREJA

    Check
    Receipt

    CHRISTINE JOY R. SOLINAP


    Check

    Accoun
    t No.

    Service
    Order
    Updated
    account

    Bills,
    Cash/Che
    ck

    Existing
    Customer

    Receipt

    Incomplete/
    Invalid
    Message/Call,
    Receipt
    Cash

    Diagram 0

    Bank

    Availability
    of the
    Location
    Bills,
    Cash/Che
    Receipt

    Generat
    ed
    payment
    Payment of
    installation
    fee

    Bayad
    Center
    Syste
    m of

    Location,
    Requirements
    New
    Customer

    Teller

    CSA
    Accoun
    Locatio t
    n
    Numbe

    Accoun
    Sales
    Check
    Personne t No.
    l

    Agent
    Installatio
    n report

    Service
    Order

    CSA
    Service
    Order

    Check
    receipt

    Update
    d
    Accoun
    t, Cash

    1
    Existing
    Customer

    Payment
    of Dues

    D1

    Check
    Customer Information Accoun
    Files
    t D2

    Teller

    Generated
    payment

    Verified
    Accoun
    tAccount
    Information

    Verified
    customer
    name

    Required
    documen
    ts

    New
    Customer

    Cash

    Process 1

    Location,
    Requiremen
    ts

    Submit
    Incomplete/ requireme
    nts
    Invalid
    Requiremen
    Availability of
    Locatio
    ts,
    the Location
    n

    Receipt,
    Message/C
    all

    Sales
    Personne
    l

    Check
    Existin
    g

    Payment of
    installation
    fee

    Accoun
    t
    numbe

    Customer
    Informatio
    n
    3

    Create
    Customer
    Account

    Installatio
    n report

    Agent

    Service
    CSA
    Order
    CSA
    Accoun
    t
    Numbe

    Recei
    pt

    Bank

    Check
    receipt

    Check

    Accoun
    t No.

    Service
    Order

    1.2
    Existing
    Custome
    r

    Bills,
    Cash/Chec
    k

    Check

    1.1

    Confirm
    Check

    Payme
    nt

    1.3

    Check
    account
    info

    Updated
    Account

    Teller

    Posting
    of
    payment
    Cash

    Verified
    Accoun
    t

    Check
    Accoun
    t
    D2

    Account
    Information

    Payme
    nt
    Profile
    D2

    Cleared
    Account

    Account
    Information

    Process 3

    Teller

    Generated
    payment
    New
    Customer

    Agent
    Submit
    requireme

    Payment of
    installation

    Account
    Information

    D2

    Accoun
    t
    numbe

    Customer
    Informatio
    n

    Location,
    Requiremen
    ts

    Check
    Existin
    g

    Incomplete/
    Invalid
    Requiremen
    ts,

    Messag
    e/Call,
    Receipt

    Cash
    Locatio
    n

    Availabili
    ty of the
    Location

    Sales
    Personne
    l

    New
    custom
    er
    account
    info

    3.1
    Encoding
    of
    informatio
    n required

    Custome
    r Info

    Accoun
    t
    Numbe

    CSA

    3.2

    Create
    service
    order

    Accoun
    t
    Numbe

    Service
    Order

    CSA

    Installatio
    n report

    Potrebbero piacerti anche