Name Mobile: 0000000000 ~ E-Mail: xxxxxxxxx

Seeking lower-middle level assignments in Customer Technical

Support / Consumer Service Industry / Relationship Management
with an organisation of high repute

CAREER CONSPECTUS

 Total 2 year and 6 months of experience in the areas of Client Servicing and People Management, Sales
& Marketing, Business Development, with a clientele of 700 + satisfied clients.
 1 year of relevant work experience in BPO ISP technical support.
 Proven performer with an excellent track record in sales across assignments.
 An effective communicator with good presentation skills.
 Have proven track records of solving the technical queries of U.S. based clients in Microsoft Internet
Explorer 8 support.

CAREER CONTOUR

L.I.C. of India & R.R. Investors, Varanasi

Marketing Executive and Client Relationship Management xxx – Jxxx

Convergys Microsoft Technical Support, Pune xxx – xxx

Technical Support Officer T2 (On Contract for 3 months)

Infosys B.P.O. Limited, Pune xxx – xxx

Technical Support Officer

IBM Daksh Ltd. xxx – till date

Technical Support

Accountabilities

Channel Management:
 Looking forward for a growth in TECHNICAL Support for U.S./U.K. based customers. (Voice Process)
 Building and maintaining healthy relations with consumers.

Current Job

Currently working in xxxxxx. as a xxxxxx for U.K. based clients for xxxxx process.

Notable Credits
 Bagged the Performer Award for consistently achieving given targets.

SCHOLASTICS

 B.C.A. from School of Management Sciences, V.B.S. University in 2006.

IT SKILLS: Well versed with MS Office, C, C++, V. Basic and Internet Applications
 EXTRAMURAL ENGAGEMENTS

 Attended the National Credit Corp 'A' 8 Examination with 'A' Grading for 'A' Certificate, Air Force.
 Took part in N.C.C. Training Camp under unit U.P. Air Sqn. B.H.U.
 Participated in National Level Cricket Tournament Spardha-2006, English Annual Exhibition and the Window
of World Competition in Sinhgad Institute of Management.

PERSONAL DOSSIER

Your Address