CASE STUDY

Motorola’s quest for quality

PRESENTED BY:

ANANT 201
ANSHUL 205
ARPIT 208
 Total Customer
Satisfaction(TCS)
How It works?
 Preliminary contest at motorola business

units
 Selection for final round

 12 min to present the achievement

 Final winners get a chance to present to

senior executives
Criterion of evaluation?

 Project selection (1.0)

 Team Work(1.0)

 Analysis(2.0)


 Remedies(2.0)


 Results(2.0)

 Institutionalization(1.5)

 Presentation(0.5)

And -1/min for over time taken for

presentation


 All this is for what???


Q1.Most important asset and how to
maintain it?
How the asset maintained?
Q2. Cross-functional teams and
their promotion
Q3.Advantages of TCS type
competitions?
Q4. Importance of organizational
culture and its adoption at all
levels.
Q5. How motorola motivates its
employees to strive for
continous improvement
Q6.How the concept of employee
empowerment is accomplished by
MOTOROLA?
Q7. what type of organizational
structure would best promote
the quality activities at
MOTOROLA?
 THANK


 YOU