Ad
hapter 17: Letters and Memos
ipter 18: Technical Definitions
(One Pe OBRGnentCr Tony
Olena Ep acoso
Chapter 22: Activity Reports
pter 23: Analytical Reportsnal fod
eles and manos nse that your
serio. A paper eter or me ils hal th
Caer)
coca
es
‘nd Mes 6
iin nd Dating Later
Beira Letters and Memos are Increasingly Formal
Cees
Ponte
corey
Dee
pie
ae een} SO eRe ae
Bejil + The roe of cores
oe
cori + The asi stars of eters and
Cee) + Hw to plan, ogi an draft rs and meron
Peery :
Cran te)
+ Howto ehoose an appropriate tye fo eo
vise, rves and proofed kr and mensthe work, ter an menos Wl regular part of our job, bt ty
{aa ao be a dean on sour tine. The yo ear how ooo
aly and efi, thine nara flow your workday One an,
{eed thte ins of document ri
Basic Features of Letters and Memos
{ee and mee asin in mary Wy. They lok dle Decne yo
{Mert forma Bua th hy ten oe sae ins cane
he company or eganizaton,
ties n formal tation in which oar
sting representative of Sou company Lela canbe ean es
rut inguiies, apt o eis ean, commune Inge
formation, ed agement and apy foe
‘usually contain meeting agen es, ternal reports, ana shart pe
Pet Wi set mmo tad Manes ea a
forlofomaton tat shoud ot be boas ena
Lateran eos ae lorry we arama ome nthe work
bos ter or meno ofa plc en lp ef ansie fa
nthe decuments purpose ane cleat see who stale
‘mao of rns hps alse your dociment rachis nce a
Dest minor detec, tr ant manos care tayo
fetus town in Figure 17-1, bh kindof onesie
meni, gh they ean on dent on te og
Header
+ Intedicton
*+ The format for a eter usualy cds een, he dt, ain
ssa geting and a ding vt he wre eaes
* Te famat fora meno sly inca shot i date, a oes for he
wre (17, the sender Pom) and he seed eae
WET se ses tne 9
7
seve cite inact a
eter and mos wl ecm pat roar
Ee vot
Planning and Researching Letters and Memos
nth enw, peopl don doch
sn Tey we Tsp we nr ig a a
the mage ngrantynlta p t
ale intone yn ah mao poe
‘Wie ot fn wi tr or meno on yo compte, it oie bo
Ine oe W and Hw Ques
lang before writing eter or
Whois the ede of my eer omen?
, irre)
PeoSonate
Pea
Pe
er + Kearney Engineering
‘Memorandum
Determining the Rhetorieal Situal
1 the me lo ating, you might be
‘toi staton ore dey aba the ut pupose,—ornston
ener and ota of Your comepandence, nee
Py tent wh our reader ed ooo take ation, Laters fai
fe tor oad bes conde pss nce one oko nr
Tn. Stpevay any wan ote ination al wl atract your ede amour readers You stl nude purpose statement inthe tp
Ings een in the is selene Some key words forthe purpose night ine te
folowing
‘Yur purpose sfaement might sound ke ae ofthe flowing
We wit io you a we Bn pd yon pop Yo ld he
"wo he cote tai Tem sy ping te hen
Braper 2 ‘Your purpose should be obvious to your readers soon a they rea
poe They hold ot net gus why Ye are wing ote,
Thameno apis ands the es andi he hein
dhe ist
[READERS Ltrs and memos can be weten to individuals oto whe groups a
People Since thse doeents aan sed fk yu net nate al
Posie eer who might wat scopy of your decane
Primary readers acto kere) ae the people wn wl lake ato ter
ey ea your message Your eller remo net tobe asaya
abel what you want Use rears dt shoud sli be ae ot
intvidol motives vals, and iter about Ue sub
Secondary readers (advisors ae te people o wha ye pinary renders
willtum Uy need ace They may be expe inte ae, suppor st
Series, o clic You salt nists tse reader omer bu
‘our fe Sol il onthe pray reader wc
Tear readers east) te ary other people who ray havea intr
expect Lats ad nem ea srnge way fag pin une
plo Fer example
Thatta” meno you wot to your reach tem mi ed
up sour emptor ad,
Pee
Teo sending ny corespndens, you shld think carly about
aw he docuest wold Fok it wee de pi Anite baw
right be used gst yoo pour compa.
Gatekeeper readers supersicrs), suchxyour supervisor egal oun
iy wal to lok oe an expel important corespandence lore |
Sent cut You should always ee in tat yw ae representing our
fompany in your lta an memos Your supervisor ote coporie
CONTENT OF USE Imagine al theft place your ter or mene maybe we
‘Where wieder se this Games oan in te flue? Were wil ede
sme bekept iat all ater is ead?"
Be suet conser the pial, eno, ola nd icf tht wil
inten how your ees wl inept and respon ia ye tessage Put youl
Inthe ple, igang thle conarst hey ae eating our doe
The personal ature of eters ad meos meta ety wo sentence, ad
agraph shoul be exelly messi to fe the es of our renders il he
ocuents' context of se Wal rite itr a ns en ers eae to
take ection in postive wa Thy cn also ui important pena aon
thal go yond the copa connection
Organizing and Drafting Letters and Memos
Some messages equi oe tne an cae tances, bt in most aes you soak
beable to geet eters and rene vin the naturel ow of our mei
How can you write nse daciments efiely? Keep in mind thane
‘memorize these move, you can spend mare ine concentrating an what you ted to
tion with a Purpose and a Main Point
the intron, ke or mero shoud make a east tree moves. Specialy
you shouldbe obvious about the document susp an mai eit
Depeling on your mesg, you might ao make two retool mvs ou
night ane backround formation a sts the peren of he abes
Reteny
ry)the sutjoct,
:
|
|
ih be lata or signaled nthe fst second sentence
Jour eds what yu are ring sot ae dono
wor pa
owing should
iy ne
stated almost inet in the
eeight be dvided int treason topes:
‘uation, Work experience, and sil,
these pie would Hey recta pa
to of dacs.
| sou ae string to ders the content
puting he atin the cei of
"adr todo when they ar nied renner wor sate Ue eoe
‘ant ret oa
a hyo sereaces mat me 50-00 aly nds 0
Danch oi it opie You ese mapping to
. ithe ee = ‘ely sparing formation a
| | ci san ur mg By puting yur nat oe Sa ‘As you ae dating the body ofthe dct, ep lokng back at your purpose
‘il ere that hey ms Salemea inthe nrouctin- Ask oul Whois dot sed
| | BACKGROUND INFORMATION. Wits fen ke ostream ‘ili yea spar sr samen ear eh
ih ttement tht gives some balan
now infomation tha your reer oe oa ioe
Also keping yur purpose statement in
"roy node ash ome coal bans Hw wee oe
‘iss hea pa ypory o and ometinhe ps atet
enya opty
| Body That Provides Need-to-Know Information
ay is where you wil pride your readers wth he nor
‘ow to make addon taka
Ce 477
polit
erConclusion That Rest
ij eee
Types of Letters
“Tectia rtesnas send ot ers
tes the Main Point
eee romp lars pe de ck are wang
Remind yur reader ofthe tion ou wuld ike
nd Memos
Tie sh oe nl ed yor el pt i i yy, Seeder 1
he cs pu ae arn at eh me
ing forward in
"he ist sop we wl a en he i sty ou
in th ae nara o move seo a eh fh
isomre Remember that any oton ete shoul al ape fate et
| NE cason, Pu then eatin ee 2 gta idl, rena
sew clin hele or temo. A's ener
nape cochins shuld nt incude any oe infarstion They Sod saree
Inquiry Letters and Memos
The purpose of a nga to ger amation, special ans to qusons
pred doa sometines pekabe Decne the eet wl vow ah 2
fra ei.
Thank readers in advance for ther response
evident norton (ares, eal adres, of phone mbes
gre 175 shows typ eter of ngury. Notie how the toro the eter is
Response Letters and Memos
A response writen to anser an ng A response eter shuld anor ech of
he nies question in spe tai The unt of dtl ou prvi wl
icy exkation In er str, pe anv era oe copes
sro orenoed pode! bersaewil be sate
+ Provide contact nema adres, eal adres, or phone nun)
of ing
stor pointy point response to ie gu
tal Letters and Memos
‘When sending documents ce mates zou the mal, you should inde
en Far exam, yu wee sending a proposal he vie president of your
TranstLetter of inquiry
— - rene an
Arctic Information Associates
2515 BROADWAY, FARGO, ND sa102
nto con Wee ooking
coset Can we ree
Durable Computers
Heh 7,20 fener
Sal Yrmen, Ac Spc
7 ‘oie linds dete “
‘iaerproting: Te
eat bear fe
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> Vroton Te Yet nese gh USA OIE sa, ich poy
(OPS Compatibility The os cpl
Discount i ro dh
of 10cr mae |
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ent
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company, you woud ey add a emo of rani ke the one shown in Figure
7 ate in his capt
trail tr or memo shod do the owing
Why sbuld you include ater or memo of trata athe ist place? Tere
| vi
An efletve wast eter or mmo wc your reader he materia
‘its to ftw when wing im
Alan shuld vay be profesional intone ou ight be tmp
temporary ses of sation, butte ae ks
State he eas the meri re eng se
‘Clearly sate ary acon requested or required of readers.
Prove conta! information,
document, sch as a ear shows up your eae wth
Theat eter
Tey aso sve You an opportunity to set a secte tame fr readers, matting
them to espa posite tthe document or mara on have ened
Slate he ste purpose of thee ty and cons
Sine what yo wold ike te sie of he eter odo to ares the
Proidecaue keaton,
sad ee might ie Jou
the problem fixe possible, you want to vod putng readers othe
Momo of Transmittal
Rockford Services
Date: May 2006
‘Tat Breda Youn, VP of Serves
Frome Valerie Ane Outeach Coetnalor
fe Hani Pa Raber
Re Ontreach to Honeese Youth
Endosed i the Proposal fr the Rocko Homes Youth
| Inti, which you requesed te oar Meeting on Jaary
16,26. We need yout lok over belore we wrt the fal
The proposal dessibes bro ased program in which Rocktord
Servo will raeivey eae ut athe hn youl our
ty Inthe pas, we hve generally water thee Youth ond
thee way oa seer on the we de tm We awe pe,
{though tt mary goths are relctan or uable to cameo the
Slater expec the ones who are mental ated io